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Moxa Technologies Smartio CP-168U User Manual Download Page 81

 Troubleshooting 

Smartio

 CP-168U User’s Manual     6-3 

 

 

and solutions, see the section, “General Troubleshooting.” 

1.

 

The system fails to find the Smartio CP-168U board! 

C.

 

The board(s) is (are) not properly plugged into the PCI slot. 

D.

 

The PCI slot is defective. Please try other slots until you  find one that works. 

E.

 

The board itself might be defective. 

2.

 

After the system reboots, the error message “CP-168U board(BusNo=x, DevNo=x, 
Port1=COMx) interrupt number is invalid!” appears. 

This indicates that the MOXA board was found, but the IRQ conflicts with another 
adapter. Make sure the MOXA board’s IRQ does not conflict with another adapter’s 
IRQ. Check the PCI BIOS IRQ settings and then select an available IRQ for the 
MOXA boards. 

 

Summary of Contents for Smartio CP-168U

Page 1: ...Smartio CP 168U User s Manual Smartio 8 Port RS 232 Serial Board for Universal PCI Bus Third Edition December 2004...

Page 2: ......

Page 3: ...commitment on the part of Moxa Moxa provides this document as is without warranty of any kind either expressed or implied including but not limited to its particular purpose Moxa reserves the right t...

Page 4: ......

Page 5: ...efit of our products Moxa Internet Services has been set up to provide technical support driver updates product information and user s manual updates The following services are provided E mail for tec...

Page 6: ......

Page 7: ...3 43 Linux 3 48 SCO 3 49 4 Serial Programming Tools 4 1 5 Connection Cables and Cable Wiring 5 1 RS 232 Cable Wiring 5 1 DB 9 M Pin Assignment Opt8 M9 Opt8D 5 2 DB 25 M Pin Assignment Opt8B C 5 2 DB 2...

Page 8: ...devices for the PC and compatible systems With its well designed and fine tuned device driver the Smartio boards make full use of the 128 byte Tx Rx FIFO and on chip H W and S W flow control which mak...

Page 9: ...as in factory settings under severe weather conditions such as lightning or other high interference situations Operating System Support The CP 168U board supports Windows 2000 XP 2003 Windows NT Windo...

Page 10: ...witches or jumpers Fits both 3 3V and 5V connector key Reliability high speed Moxa UART Communication Controllers with on chip hardware and software flow control to guarantee no data loss Compact half...

Page 11: ...lowing items in the Smartio CP 168U board package Smartio CP 168U 8 port serial board Documentation and Software CD that contains drivers for Windows 2000 XP 2003 Windows NT Windows 95 98 DOS FreeBSD...

Page 12: ...1 6 Smartio CP 168U User s Manual 136 9 100 mm 5 39 3 94 in CP 168U v1...

Page 13: ...Installation Install the software from the software CD Configure the driver for the board and ports See the respective OS section in Chapter 3 Software Installation Connect the devices with the cable...

Page 14: ......

Page 15: ...talling the driver software Installing the Smartio CP 168U board Step 1 Power off the PC Warning To avoid damaging your system and board make sure your PC s power is switched off before inserting this...

Page 16: ...Note Moxa Universal PCI or PCI boards must occupy one unique IRQ and I O addresses which are assigned automatically by the PCI BIOS Step 8 Proceed with the software installation as described in the n...

Page 17: ...ndows NT Windows 95 98 DOS FreeBSD SCO and Linux drivers can be downloaded from the Moxa website Windows 2003 This section includes information about how to install the driver for UPCI PCI boards unde...

Page 18: ...the bottom right corner of the desktop 2 The Welcome to the Found New Hardware Wizard window will open automatically Select Install from a list or specific location Advanced and click on Next to conti...

Page 19: ...ssed Windows Logo testing this driver has already been tested and been shown that it can support Windows OS Click on Continue Anyway to proceed 5 Wait while the driver software is installed The next w...

Page 20: ...A Port 0 Select Install from a list or specific location Advanced Click on Next to continue 7 Select Search for the best driver in these locations check Include this location in the search and then cl...

Page 21: ...opens cautions you that although this software hasn t passed Windows Logo testing this driver has already been tested and been shown that it can support Windows OS Click on Continue Anyway to proceed...

Page 22: ...g Device Manager 1 Use your mouse to position the cursor over your desktop s My computer icon click the right mouse button and then select Properties 2 When the System Properties window opens click on...

Page 23: ...uration After the driver is installed the MOXA CP 168U Installation dialog box will be displayed and the system will map the ports automatically If one MOXA CP 168U board was installed previously and...

Page 24: ...r for the port from the Port Number pull down list 3 Check the Auto Enumerating COM Number check box to have subsequent ports mapped to continuous COM numbers For example if COM 3 is assigned to Port...

Page 25: ...Size to all ports CP 168U v2 CP 168U v1 Tx FIFO Rx FIFO Tx FIFO Rx FIFO High 128 120 64 56 Middle 64 60 32 28 Low 1 1 1 1 Unit Bytes 6 Click OK in the Port X dialog box to confirm the port settings a...

Page 26: ...rsal PCI Boards CP 168U CP 104UL CP 104JU CP 134U CP 134U I CP 132UL CP 132UI PCI Boards C168H PCI C104H PCI C104HS PCI CP 114 CP 114I CP 114S CP 114IS CP 132 CP 132I CP 132S CP 132IS ISA Boards C168H...

Page 27: ...e 4 Select Specify a location and then click on Next to continue and Play devices 2 Select Install from a list or specific location click on Next to continue 3 Checkmark Include this location in the s...

Page 28: ...nge the drive letter if needed Click OK to continue 6 Click Next to copy the driver files to your system 5 Wait while the installation wizard searches The next window that opens cautions you that alth...

Page 29: ...completed the driver installation Click on Finish to continue with the rest of the installation procedure 6 The next window shows the model number of the board and indicates that Windows has completed...

Page 30: ...mmended and then click on Next to continue 11 Select Specify a location and then click on Next to continue 9 Wait while the installation wizard searches The next window that opens cautions you that al...

Page 31: ...shown below change the drive letter if needed Click OK to continue 13 Click on Next to continue with the installation 11 Wait while the wizard installs the software 12 After all files have been copied...

Page 32: ...it has finished installing Port 0 Click on Finish to install the board s second port 15 Repeat the above procedure Step 9 to Step 14 for the rest of the board s ports The last window to open complete...

Page 33: ...tion There are three ways to check the installation of the CP 168U Series board Device Manager 1 You can check the installation of the board by selecting Start Settings Control Panel System select the...

Page 34: ...the Event Log to determine the reason for the problem Windows 2000 Windows XP Port Configuration After the driver is installed the MOXA CP 168U Installation dialog box will be displayed and the system...

Page 35: ...a COM number for the port from the Port Number pull down list 3 Check the Auto Enumerating COM Number check box to have subsequent ports mapped to continuous COM numbers For example if COM 3 is assig...

Page 36: ...FIFO Tx FIFO Rx FIFO High 128 120 64 56 Middle 64 60 32 28 Low 1 1 1 1 Unit Bytes 6 Click on OK in the Port X dialog box to confirm the port settings and then click on OK in the Property dialog box t...

Page 37: ...Software Installation Smartio CP 168U User s Manual 3 21 Removing the Driver You can uninstall the board by first selecting Start Settings Control Panel System Windows 2000 Windows XP...

Page 38: ...ce Manager Use the mouse to place the cursor over the CP 168U Series board under Multiport serial adapters and then click the right mouse button Select the Uninstall option Windows 2000 Windows XP Cli...

Page 39: ...iant with communication drivers VCOMM have been developed for the Smartio CP 168U and other MOXA multiport boards The drivers conform to the Win32 COMM API standard The Windows 95 98 driver for MOXA s...

Page 40: ...automatically detect the presence of the new board and prompt you to install the software driver You simply need to have the driver CD available to complete the installation process A maximum of 4 Sma...

Page 41: ...Installation Configure the port See the section Port Configuration The Smartio CP 168U board s ports should be ready to work See the section Board and Ports Ready First Time Driver Installation This...

Page 42: ...you to skip this stage and take care of Port Configuration which is discussed in the next section 1 Upon detecting the first new Smartio CP 168U Series board Windows 95 98 will automatically display a...

Page 43: ...on input box and then click OK from the Select Other Location window The system will start reading the files from the CD 3 Select Other Devices and then click on Next 4 Click on Finish 4 Click on Have...

Page 44: ...leshooting chapter for solutions If you want to add more boards after installing the driver simply plug the additional Smartio CP 168U board into an empty PCI slot and Windows 95 98 will automatically...

Page 45: ...er Windows 95 98 In addition to following the procedures listed below you may also click on Start Programs MOXA Utility MOXA Smartio Industio Configuration Panel Property Port Setting Since this is a...

Page 46: ...xample if COM3 is assigned to Port 1 then COM4 will be automatically assigned to Port 2 5 Select an Rx FIFO Trigger from the Rx FIFO Level pull down list Rx FIFO trigger levels from High to Low are av...

Page 47: ...Unit Bytes 7 To complete the update click OK in the Port X dialog box click OK in the CP 168U board Properties dialog box and then click OK on the Device Manager tab 8 Restart the system to activate...

Page 48: ...tem will automatically prompt you to restart the system Click Yes to restart the system or No if you want to reboot the system later Removing the Driver This section explains how to remove the Smartio...

Page 49: ...rial ports from COM1 to COM256 To fully utilize Windows NT s multi process and multi thread advanced features pure 32 bit Windows NT device drivers were developed for the Smartio CP 168U board and oth...

Page 50: ...ws how to install the Smartio CP 168U driver for the first time First make sure the board or boards are already plugged into the system s PCI slot s 1 Log into NT as Administrator 2 Copy the folder Wi...

Page 51: ...Software Installation Smartio CP 168U User s Manual 3 35...

Page 52: ...in Select OEM Option dialog box and then click OK to start installing the driver 7 The Moxa Smartio Industio Configuration Panel dialog box appears Click the Add button to open the Property dialog box...

Page 53: ...will be automatically assigned to Port 2 11 Select an Rx FIFO Trigger from the Rx FIFO Level pull down list Rx FIFO trigger levels from High to Low are available with a default value is High Level 120...

Page 54: ...ion will NOT take effect until you restart the PC NOTE Double check that all Smartio CP 168U board components the control board are connected and fastened tightly to make sure that the system and the...

Page 55: ...ts Re Configuring Port Settings If the driver is already installed and you only wish to re configure the ports refer to the following procedures In addition to the procedures listed below you may also...

Page 56: ...four CP 168U boards can be installed in one system under Windows NT provided sufficient system resources are available In addition to the procedures listed below you may also click on Start Program MO...

Page 57: ...The next time you start up the PC the system will automatically remove the configuration There is no need to click the Remove button in the Moxa Smartio Industio Configuration Panel dialog box Updatin...

Page 58: ...the new driver Removing the Driver To remove the Smartio CP 168U board driver 1 Open the Control Panel click on the Network icon and select the Adapters tab 2 Click on MOXA Smartio Industio Family Ada...

Page 59: ...Boards CP 168U CP 104UL CP 104JU CP 134U CP 134U I CP 132UL CP 132UI PCI Boards C168H PCI C104H PCI C104HS PCI CP 114 CP 114I CP 114S CP 114IS CP 132 CP 132I CP 132S CP 132IS ISA Boards C168H C168HS...

Page 60: ...ended that you press Y to run this SETUP EXE file Setting up the Driver The following steps are set 1 using CP 134U Series as an example This section does not illustrate all the convenient functions o...

Page 61: ...select the proper model name in this case CP 134U Series 3 Press PgDn to configure the CP 134U s port settings including port number flow control etc You can enter modify each port s settings now The...

Page 62: ...ID of each port The application software will refer to the port by its port number ID A duplicated port number is not allowed That is each MOXA serial port is referred to as port number in terms of se...

Page 63: ...now you can load the driver BIN DP DRV EXE at the DOS prompt The driver will detect the board you installed automatically If the board s is are detected a message similar to below will show Smartio I...

Page 64: ...ng steps are using CP 168U as an example Follow the steps below to install the driver under Linux 1 mkdir moxa cd moxa tar xvfz mxser tgz 2 cd mxser make clean make install 3 cd moxa mxser driver msmk...

Page 65: ...baud rate 230400 bps Port 7 0xac30 max baud rate 230400 bps Port 8 0xac38 max baud rate 230400 bps 6 You can use Moxa terminal utility to test tty port cd moxa mxser utiltiy term msterm SCO The SCO dr...

Page 66: ...logies Co Ltd All Rights Reserved MOXA Smartio Family Device Driver Installation Ver 1 6 For SCO UNIX System V 386 Release 3 2 Tar files please wait O K Press any key to continue 5 The Basic Configura...

Page 67: ...es CP 104U Series CP 168U Series CP 104JU Series 7 Some basic information of this board will be shown next such as I O address Bus No Device No Since you selected the PCI board you installed the resou...

Page 68: ...es Y N 10 The driver files will be copied to the SCO system Press any key to continue Message Copying driver files and configuring system Please wait Press any key to continue _ 11 Press Y to rebuild...

Page 69: ...built the system will return to shell command You can use MOXA Smartio Multiport Serial Board now Message Do you want to rebuild the system y n Rebuilding kernel Please wait Rebuilding kernel complete...

Page 70: ......

Page 71: ...s data acquisition and industrial control under Windows NT 2000 XP 2003 or Windows 95 98 It is an simpler solution compared to the more complex Windows Win32 COMM API Useful utilities such as diagnost...

Page 72: ...e programs in the PComm directory Utilities In this section we give brief descriptions of each utility For more information about these utilities see the on line help from the software diskette Diagno...

Page 73: ...r data transmission of selected MOXA COM ports It monitors data transmission receiving throughput and communication line status with data updated and displayed on the screen at regular time intervals...

Page 74: ...mission is functioning correctly Terminal Emulator features multi windows and supports VT100 and ANSI terminal types You can transfer data interactively send patterns periodically and transfer files u...

Page 75: ...male Connector Pinouts Port No 1 2 3 4 5 6 7 8 Signal 1 25 6 30 33 14 38 41 TxD 22 3 27 8 11 35 16 19 RxD 44 47 49 52 54 57 60 62 RTS 43 46 48 51 53 56 59 61 CTS 2 26 7 31 34 15 39 42 DTR 23 4 28 9 12...

Page 76: ...168U User s Manual DB 9 M Pin Assignment Opt8 M9 Opt8D DB 25 M Pin Assignment Opt8B C MODE PIN RS232 1 DCD 2 RxD 3 TxD 4 DTR 5 GND 6 DSR 7 RTS 8 CTS MODE PIN RS 232 2 TxD 3 RxD 4 RTS 5 CTS 6 DSR 7 GN...

Page 77: ...iring Smartio CP 168U User s Manual 5 3 DB 25 F Pin Assignment Opt8A S RJ45 Pin Assignment Opt8 RJ45 MODE PIN RS 232 2 RxD 3 TxD 4 CTS 5 RTS 6 DTR 7 GND 8 DCD 20 DSR MODE PIN RS 232 1 DSR 2 RTS 3 GND...

Page 78: ...Manual DB 25 F Pin Assignment Opt8F Z DB 25 F Pin Assignment Opt8K MODE PIN RS 422 2 RxD B 3 TxD B 7 GND 14 RxD A 16 TxD A MODE PIN RS 422 4 wire RS 485 2 wire RS 485 2 RxD B Data B 3 TxD B 7 GND GND...

Page 79: ...re plug the board in a 32 bit PCI slot It may also be the case that the PCI slot is defective In this case try other PCI slots until you find one that works C The motherboard does not have an availabl...

Page 80: ...the error message Another driver in the system which did not report its resources has already claimed the interrupt used by xxx appears in the Event Log This indicates the MOXA board was found but th...

Page 81: ...ry other slots until you find one that works E The board itself might be defective 2 After the system reboots the error message CP 168U board BusNo x DevNo x Port1 COMx interrupt number is invalid app...

Page 82: ......

Page 83: ...m 4 72 3 27 in CP 168U v2 136 9 100 mm 5 39 3 94 in CP 168U v1 PCI The 32 bit Smartio CP 168U boards comply with PCI specifications 2 1 Hardware configuration for IRQ and I O addresses is automaticall...

Page 84: ...system When installing more than one board remember the order of boards to distinguish the installed boards MOXA UART The MOXA UART is an intelligent asynchronous controller that supports one full dup...

Page 85: ...oduct repair time Obtain a Return Merchandise Authorization RMA number from the sales representative or dealer Carefully pack the product in an anti static package and send it pre paid to the dealer T...

Page 86: ...n the title page 2 Changed the new Moxa logo on the title page 3 Chapter 3 Added software installation procedures under Windows 2003 DOS Linux and SCO 4 Chapter 5 Added Pin Assignments of all optional...

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