Moxa Technologies Smartio C104H/PCI Series, User Manual, Page: 64 / 64

Return Procedure
For product repair, exchange or refund, you must:
v
Provide evidence of original purchase.
v
Fill out the Problem Report Form (PRF) as detailed as possible for shorter product repair time.
v
Obtain a Return Merchandise Authorization (RMA) number from the sales representative or dealer.
v
Carefully pack the product in an anti-static package, and send it, pre-paid, to the dealer. The RMA
number should be visible on the outside of the package, and include a description of the problem along
with the return address and telephone number of a technical contact.