TROUBLESHOOTING GUIDE
| JUST IN CASE
10.1 - SD CARDS
• SD cards will sometimes cause errors when they are: old, corrupted, full of images,
previously used by other cameras, too large, or specialized high-speed cards.
• Make sure that you are using a new 4GB to 32GB class 10 SD card. DO NOT
use
SDXC cards, Micro/Mini cards, Ultra Capacity, or High-Speed cards.
• If the SD card is compatible, formatting the SD card will usually correct and
prevent any SD card errors. See Formatting Sidebar
10.3 - SERVER CONNECTION
• If camera does not connect to Moultrie Mobile, try:
- Formatting or replacing SD card See Formatting Sidebar
- Moving camera to area with better cellular coverage
- Verifying battery level
- Checking antenna for damage or proper attachment
10.2 - REDUCING FALSE TRIGGERS
• Camera is triggered by the movement of heat within the detection zone.
• Optimize trigger sensitivity for the camera’s specific location with High,
Medium, and Low sensitivity settings. Adjust camera settings via app or website.
• Avoid pointing the camera into the sun (east / west) – the warm sunlight can
create false triggers.
• Avoid placing the camera in an open field during the summer. Heat-related
triggers in open fields disappear when the temperature drops.
• Don’t place camera on smaller trees that can easily blow in the wind.
• Place the camera 4+ feet off the ground and clear away nearby branches,
brush, and tall grass – vegetation warmed by the sun and blown by the wind
can sometimes produce a false trigger.
FORMATTING SD CARD
• Power camera on and press and hold the Format SD button until the
SD Card LED blinks yellow.
• Once formatted, the SD Card LED will turn solid green indicating success.
• If the SD Card LED turns solid red, repeat the process or try a different card.
IF FORMATTING OR REPLACING THE SD CARD DOES NOT HELP, VISIT THE SUPPORT
SECTION OF THE MOULTRIE MOBILE APP OR MOULTRIEMOBILE.COM
ADDITIONAL SUPPORT
For more troubleshooting resources and support, visit the SUPPORT section
of the Moultrie Mobile app or MoultrieMobile.com
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