Section 4
Troubleshooting
4-2
WPCI810
I would like to see if my Internet connection is live.
Use the
ping
command to test the connection. Before attempting, determine the IP Address
of your adapter.
1
Open a command prompt by clicking
Start
and
Run
.
2
For Windows 98 and ME, in the
Open
field, type
command
and press
Enter
or
OK
.
For Windows 2000 and XP, type
cmd
. Or, navigate using your
Start
button to
Programs
>
Accessories
>
Command Prompt
.
3
In the Command
window, type
ipconfig
.
– You should see an IP address for your adapter, for example:
Ethernet Adapter Local Area Connection:
Connection-specific DNS Suffix. . : Example.example.example.com.
IP Address. . . . . . . . . . . . : 192.168.10.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.10.1
4
If using a router at home, in the Command window, type
ping
followed by the
Router’s
IP address
and press
Enter
. For example, type
ping 192.168.10.1
The router’s IP address is most likely the default gateway.
– If you receive a reply (the first word will be
Reply…
), then your computer is
connected to the router. Proceed to
Step 4
.
– If you do NOT receive a reply, repeat steps 1 – 4 on a different computer to verify
that the first computer is not the cause of the problem.
5
In the Command window, type
ping
and your
ISP’s default gateway IP Address
and
press
Enter
. You can determine your ISP’s default gateway by examining your modem
and or router. Refer to the instructions provided with your modem/router.
– If you receive a reply (For example,
Reply from 216.109.125.72…
), then your
connection to the Internet is live.
– If you do NOT receive a reply, repeat steps 1 – 5 on a different computer to verify
that the first computer is not the cause of the problem.
6
If you cannot determine your ISP’s default gateway, ping www.yahoo.com or another
known web location.