B
SURFboard SB6180 DOCSIS 3.0 Cable Modem • Installation Guide
6
570878-001-b
Verifying Your IP Address in Windows 7 and Vista
1.
Click
Start
.
2.
Click
All Programs
.
3.
Click
Accessories
.
4.
Click
Run
to display the Run window.
5.
Type
cmd
and click
OK
to open a command prompt window.
6.
Type
ipconfig
and press
Enter
to display the IP Configuration.
Verifying Your IP Address in Windows XP
1.
Click
Start
.
2.
Select
Run
.
3.
Type
cmd
and click
OK.
4.
Type
ipconfig
and press
ENTER
to display your IP configuration.
Troubleshooting
Problem
Possible Solution
The system will not power on
(no icons are visible)
•
Check the ends of the plug connected to the modem, and the
electrical outlet.
•
Verify that the electrical outlet is working (is the outlet controlled by a
light switch)
Cannot send or
receive data
•
Check the coaxial cable connected to the modem and the wall outlet.
Hand-tighten if necessary.
•
Check the Ethernet cable; ensure that it is connected to the modem
and the computer.
•
Check the IP address. Follow the steps for verifying the IP address for
your system, see
Configuring TCP/IP for Windows 7
. Call your service
provider if you need an IP address.
