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Introduction

Before You Begin

Installation

Configuration

Troubleshooting

Legal

 

Removing the SB4101 Device Listing 

from Windows 2000 and Windows Me

7

On the upper window, select Uninstall a device and click 

Next.

8

If you unplugged the USB cable from the SB4101 (and saw the “Unsafe Removal of 
a Device” window), then the SB4101 will probably not be listed as illustrated in the 
lower window.

If the device is not listed, then click 

Cancel

. If it is listed, highlight the SB4101 and 

click 

Next

.

Summary of Contents for SURFboard SB4101

Page 1: ...High Speed Access to the Internet SURFboard R Cable Modem SB4101 User Guide ...

Page 2: ...ence will not occur in a particular installation If the equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures n Increase the separation between the equipment and the affected receiver n Connect the equipment on a circuit differe...

Page 3: ...47CFR Part 2 and 15 of the FCC Rules as a Class B digital device Each product marketed is identical to the representative unit tested and found to be compliant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing on a statistical basis as required by 47CFR 2 909 Operation is...

Page 4: ...NSTRUCTIONS ARE FOR USE BY QUALIFIED PERSONNEL ONLY TO REDUCE THE RISK OF ELECTRICAL SHOCK DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL Repairs If repair is necessary return the Product including all Software components documentation and other contents...

Page 5: ...plied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose Motorola Inc may make improvements or changes in the product s described in this manual at any time Motorola the stylized M logo and SURFboard are registered trademarks and the SURFboard logo is a trademark of Motorola Inc Macintosh is a registered trademark of Apple Corpo...

Page 6: ...d Configuration Tasks 9 Cabling and Startup for a Single User 10 Setting Up a USB Driver in Windows 98 13 Setting Up a USB Driver in Windows 2000 and Me 18 Configuring for TCP IP in Windows 95 98 and Me 23 Configuring for TCP IP in Windows 2000 26 Verifying Your IP Address in Windows 95 98 and Me 30 Verifying Your IP Address in Windows 2000 32 Cabling for Multiple Users 33 ...

Page 7: ...ving the SB4101 Device Listing from Windows 98 38 Removing the USB Driver from Windows 98 40 Removing the SB4101 Device Listing from Windows 2000 and Windows Me 42 Removing the USB Driver from Windows 2000 and Windows Me 46 Contact Us 48 Glossary 49 FAQs 51 Software License Agreement 54 ...

Page 8: ...SB4101 transmits and receives data at much higher speeds than traditional telephone or ISDN modems It provides high speed access to the Internet and other online services A new Universal Serial Bus USB port is available for a single user direct connection to USB equipped computers The standard Ethernet connection provides network service to single or multiple users Unlike a telephone modem the SB4...

Page 9: ... Press this switch again to transmit and receive data The Standby button offers added Internet security When the standby switch is activated all other lights turn off 2 Power LED When the light is flashing startup diagnostics are being performed A solid light indicates the SB4101 is powered on 3 Receive LED When the light is flashing the SB4101 is scanning for a receive channel connection A solid ...

Page 10: ... 6 Activity When the light is flashing the SB4101 is transmitting or receiving data When the light is off the SB4101 is not transmitting or receiving data 7 Standby After pressing the Standby button on the top of the SB4101 the Standby light turns on indicating the Ethernet and USB ports are disabled not receiving or transmitting data The cable connection to the service provider remains active Int...

Page 11: ...n is available A blinking light indicates data is being transferred 2 This port is the Ethernet connector that transfers data to and from your computer 3 100 The light is on when a 100Base T link is established and off when a 10Base T link is established 4 USB This port provides a direct connection to USB equipped computers 5 This is the recessed reset button 6 CABLE This port transfers data to an...

Page 12: ...0 MHz splitter to use both the TV and the SB4101 Both the coaxial cable and the RF splitter are readily available at consumer electronic stores Item Description Power cord Required for connecting the SB4101 to the AC electrical outlet One 10 100Base T shielded Ethernet cable Required for connecting to the Ethernet port One USB cable Required for connecting to the USB port SB4101 User Guide CD ROM ...

Page 13: ...in the area Avoid damaging the SB4101 with static by touching the coaxial cable connector when it is attached to the earth grounded coaxial cable TV wall outlet Always first touch the coaxial cable connector on the SB4101 when you are disconnecting or re connecting your USB or Ethernet cable from the SB4101 or your PC n Do not block the ventilation holes on the sides of the cable modem to prevent ...

Page 14: ...ther online services You should ask your data service provider the following questions n Do you have any special system requirements n When can I begin to use my cable modem n Are there any files I need to download once I m connected n Do I need a user name or password to access the Internet or use Email Computer Your computer must be equipped with a USB or Ethernet port and Transmission Control P...

Page 15: ... SB4101 This is not needed if connecting to the USB port The Ethernet card must be installed before the SB4101 If it is not follow the installation instructions included with your Ethernet card The USB connection is supported by Windows 98 Windows 2000 and Windows Me and requires special software to operate The USB driver software files are on the CD ROM supplied with your SB4101 The USB drivers c...

Page 16: ... efore connecting or disconnecting the USB or Ethernet cables Avoid damaging the SB4101 or your PC with static electricity Installation Installation and Configuration Tasks n Install cables n Set up USB in Windows if you are using a USB port on your PC n Configure TCP IP n Verify IP address There are two sections for USB installation n Windows 98 n Windows 2000 and Windows Me ...

Page 17: ...hat your computer is on and the SB4101 is unplugged 2 Connect the coaxial TV cable to the cable outlet or splitter and the other end to the SB4101 connector marked CABLE Hand tighten the connectors to avoid damaging them You may need a 5 900 MHz splitter and an additional 75 ohm coaxial cable if you have a TV connected to the cable outlet 3 Insert the SB4101 CD ROM into your CD ROM drive 4 Plug th...

Page 18: ...wing sequence n Power flashes during a self test When the self test is successfully complete the light is solid green n Receive flashes while the SB4101 scans for the receive channel When the receive channel is locked the light is solid green n Send flashes while the SB4101 scans for the send channel When the send channel is locked the light is solid green n Online flashes while the SB4101 is obta...

Page 19: ...ter For Windows 98 USB users go to the next page For Windows 2000 and Windows Me USB users go to page 18 Ethernet Connect the 10 100Base T shielded Ethernet cable to the SB4101 Ethernet connector and the other end to the Ethernet jack on the back of your computer For an Ethernet connection skip over the USB instructions and go to Configuring for TCP IP on page 23 During normal operation the Power ...

Page 20: ...nt Exit Introduction Before You Begin Installation Configuration Troubleshooting Legal 13 Setting Up a USB Driver in Windows 98 After plugging in the USB connector the window on the left is displayed 1 Click Next ...

Page 21: ... Up a USB Driver in Windows 98 2 Be sure the text that reads Search for the best driver for your device is selected as displayed in the upper window on the left Then click Next and the lower window on the left is displayed showing a location If your computer successfully locates the driver proceed to step 4 ...

Page 22: ...gal Setting Up a USB Driver in Windows 98 If your computer does not locate the driver the previous window is displayed again You should select specify a location and type in the location of your CD ROM drive as shown in the upper window 3 Click Next 4 Select The updated driver and then click Next ...

Page 23: ...SB Driver in Windows 98 5 After the window on the left is displayed click Next At this point Windows 98 may need additional system files loaded to complete the installation These files are located on your Windows 98 CD ROM 6 Be sure your Windows 98 CD ROM is in the CD ROM Drive and click OK to install System Files ...

Page 24: ...isplayed confirming a successful installation 8 Click Finish and the lower window is displayed 9 Click Yes to restart your computer Refer to Verifying Your IP Address in Windows 95 98 and Me on page 30 to verify your TCP IP setup If you have any difficulties with the installation process please follow the instructions for removing the SB4101 USB device from a Windows 98 computer that appear on pag...

Page 25: ...You Begin Installation Configuration Troubleshooting Legal 18 The SB4101 uses the same driver as the SB4100 Setting Up a USB Driver in Windows 2000 and Windows Me 1 After making the USB connection the Found New Hardware window is displayed ...

Page 26: ...eshooting Legal Setting Up a USB Driver in Windows 2000 and Windows Me 2 After several seconds the Hardware Wizard window is displayed 3 Click Next and the lower window is displayed 4 Be sure that the text that reads Search for a suitable driver for my device is selected and click Next ...

Page 27: ...tallation Configuration Troubleshooting Legal Setting Up a USB Driver in Windows 2000 and Windows Me 5 Be sure that the CD ROM drive s box is the only one checked as illustrated in the upper window Click Next and the lower window is displayed 6 Click Next ...

Page 28: ...e Insert Disk window D represents the CD ROM drive If D is not the CD ROM drive on your computer enter the drive letter for your CD ROM drive 8 Click OK and the lower window on the left is displayed 9 Select Browse and then locate a file called Net4101 sys This file is located on the Motorola SB4101 CD ROM root directory Double click the file called Net4101 sys ...

Page 29: ...and Windows Me 10 On the Files Needed window click OK and the Found New Hardware Wizard window is displayed 11 Click Finish to complete the installation If you have any difficulties with the installation process please follow the instructions for removing the SB4101 USB device from a Windows 2000 or Windows Me computer that begin on page 42 ...

Page 30: ...llowing basic instructions are for Windows 95 98 and Me Windows 2000 configuration instructions begin on page 26 If you are using a different operating system refer to your user guide 1 On the Windows Desktop click Start 2 Select Settings and then Control Panel from the pop up menus 3 Double click the Network icon on the Control Panel window 4 Select the Configuration tab on the Network window 5 C...

Page 31: ...leshooting Legal Configuring for TCP IP in Windows 95 98 and ME 7 Double click the Protocol option on Select Network Component Type window 8 Click Microsoft in the Manufacturers section and then click TCP IP in the Network Protocol section of Select Network Protocol window 9 Click OK ...

Page 32: ...u have more than one TCP IP entry choose the one associated with the Ethernet card or USB device connected to the SB4101 11 Click Properties 12 Select the IP Address tab on the TCP IP window 13 Click Obtain an IP address automatically 14 Click OK to accept the TCP IP settings 15 Click OK to close the Network window 16 Click OK when prompted to restart your computer and then click OK again ...

Page 33: ...ifferent operating system refer to your user guide 1 On the Windows Desktop click Start 2 Select Settings and then Control Panel from the pop up menus 3 Double click the Network and Dial up Connections icon on the Control Panel window 4 On the Network and Dial up Connections window click Local Area Connection The value of this number varies from system to system but usually is 2 The Local Area Con...

Page 34: ...ion similar to that shown in the lower window is displayed 6 If Internet Protocol TCP IP is displayed in the list of network components TCP IP is installed and you can proceed to step 10 If TCP IP is not displayed on the list continue with step 7 by clicking Install This causes the Select Network Component Type window to be displayed as shown at the top of the next page ...

Page 35: ...lect Network Component Type window and then click ADD The Select Network Protocol window is displayed similar to the example on the lower left of this page 8 Click Internet Protocol TCP IP in the Network Protocol section of Select Network Protocol window 9 Click OK and the Local Area Connection Properties window is re displayed as shown at the top of the next page ...

Page 36: ... to Internet Protocol TCP IP Click Properties The Internet Protocol TCP IP Properties windows is displayed as shown on the lower left of this page Make sure that Obtain IP address automatically and Obtain DNS server address automatically are selected 11 Click OK to accept the TCP IP settings 12 Click OK to close the Local Area Connection Properties window 13 Click OK when prompted to restart your ...

Page 37: ...nd Me The instructions for verifying your IP address for Windows 2000 are found on the next page For any other operating system please refer to your specific operating system guide for IP address verification To check the IP address 1 On the Windows Desktop click Start 2 Select Run 3 Type winipcfg exe and click OK A window similar to the example shown on this page is displayed 4 Select your adapte...

Page 38: ...ws 95 and Me are found on the previous page For any other operating system please refer to your specific operating system guide for IP address verification To check the IP address 1 On the Windows Desktop click Start 2 Select Run 3 Type cmd and click OK A window like the one on the upper left of this page is displayed 4 Type ipconfig and press ENTER to display your IP configuration 5 Type exit and...

Page 39: ...er you can see your regular cable TV channels on your television After verifying your cable connections and proper operation of the cable TV system by looking at the channels on your TV you can attempt to renew your IP address To renew your IP address 1 Type ipconfig renew and then press ENTER If a valid IP address is displayed then Internet access should be available 2 Type exit and then press EN...

Page 40: ...figure your modem for multiple user service Contact your service provider for availability and instructions The SB4101 supports many multiple user configurations It can easily serve as a gateway to the Internet for up to 32 users Ethernet Multiple users must be connected to an Ethernet hub which should be attached to the SB4101 Caution Do not connect both the Ethernet and USB cables to the same co...

Page 41: ...ernet TV cable Cabling for Multiple Users Multiple user configurations can include Ethernet and USB connections Ethernet and USB For two users on individual computers connect the USB and Ethernet ports directly to the SB4101 Multiple users are supported with a single user attached to the USB port and the remaining up to 31 users connected to the Ethernet hub Caution Do not connect both the Etherne...

Page 42: ...f the SB4101 n Check that the electrical outlet is working n Press the Standby button to reconnect Internet service n Press the Reset button n Call your service provider Troubleshooting This information helps you solve a problem quickly Before calling your service provider try pressing the reset button on the rear panel Resetting the SB4101 may take 5 to 30 minutes Your service provider may need t...

Page 43: ... that you have a clear TV picture If you are not receiving your regular TV channels your data service will not function Light Turns off under the following error condition s Receive During startup the receive channel is not acquired During normal operation the receive channel is lost Send During startup the send channel is not acquired During normal operation the send channel is lost Online During...

Page 44: ...d wall outlet and hand tighten if necessary n Check the IP address follow the steps in Verifying Your IP Address on page 30 call your service provider if you need an IP address n Check that the USB or Ethernet cable is attached at the modem and your computer n Press the Standby button to reconnect Internet service n Check that Acrobat Reader 4 0 is installed and selected n Remove the USB driver us...

Page 45: ... 98 1 On your Windows Desktop right click the Network Neighborhood icon and select Properties The Network window is displayed 2 Highlight the text that reads Motorola SurfBoard USB Cable Modem SB4101 as illustrated in the lower window This procedure does not remove the USB driver from your system it only removes the device listing from your system ...

Page 46: ...iguration Troubleshooting Legal Removing the SB4101 Device Listing from Windows 98 3 Click Remove and the Network Dialogue window no longer shows the Motorola SurfBoard USB Cable Modem in the list 4 Click OK and the System Settings Change window is displayed 5 Click No ...

Page 47: ...ow need to start Windows Explorer Start Explorer by clicking Start and then selecting Run In the Run window type explorer and then click OK The Exploring window is displayed as shown on the left 1 Be sure that the USB cable has been removed from your PC or SB4101 cable modem 2 Select your CD ROM drive Run the Remove utility from the Motorola SB4101 CD ROM by double clicking the Remove icon ...

Page 48: ...page 3 Click Remove Driver 4 The removal of the SB4101 USB is now complete You may get various messages in this step depending on the previous installation The status messages you receive are informational only 5 After you have removed the USB device repeat the Windows 98 USB Installation procedure to reinstall the SB4101 with a USB device If you have problems please call us toll free 1 877 466 86...

Page 49: ... 2000 or Windows Me desktop click Start 2 Click Settings 3 Click the Control Panel icon and the window on the left is displayed 4 Double click the Add Remove Hardware icon This action starts the Add Remove Hardware Wizard as illustrated in the upper window on the next page This procedure does not remove the USB driver from your system it only removes the device listing from your system ...

Page 50: ...u Begin Installation Configuration Troubleshooting Legal Removing the SB4101 Device Listing from Windows 2000 and Windows Me 5 Click Next to continue and the lower window on the left is displayed 6 Select Uninstall Unplug a device and click Next ...

Page 51: ...00 and Windows Me 7 On the upper window select Uninstall a device and click Next 8 If you unplugged the USB cable from the SB4101 and saw the Unsafe Removal of a Device window then the SB4101 will probably not be listed as illustrated in the lower window If the device is not listed then click Cancel If it is listed highlight the SB4101 and click Next ...

Page 52: ...Configuration Troubleshooting Legal Removing the SB4101 Device Listing from Windows 2000 and Windows Me 9 On the upper window on the left select Yes I want to uninstall this device and click Next 10 On the lower window click Finish 11 Close the Control Panel Window ...

Page 53: ...er as the SB4100 Removing the USB Driver from Windows 2000 and Windows Me 1 Start Windows Explorer Click Start and then select Run 2 In the Run window type explorer and then click OK 3 Double click My Computer 4 Double click on the Motorola D CD Icon 5 Double click the REMOVE OUT USB Icon as illustrated in the window on the left ...

Page 54: ...emoved early on in the process all of the files may not be shown as Successfully Removed and some of the files may be displayed as Not Found If a file displays a status of Not Found Windows 2000 or Windows Me removed the file during the Add Remove Hardware Wizard portion of this de installation procedure 7 Once you have removed the USB device repeat the Windows 2000 USB Installation procedure to r...

Page 55: ...modem call Motorola 1 877 466 8646 USA only For questions about your Internet service or connection call your cable service provider For Motorola consumer cable products education and support http www motorola com broadband For Motorola cable modem sales customer service technical support and warranty claims call toll free 1 877 466 8646 USA only ...

Page 56: ...n opening in a computer where a circuit board can be inserted to add new capabilities to the computer Expansion slots for PCs come in half and full size Half size slots are also called 8 bit slots and full size slots are called 16 bit slots PCI expansions slots are always full size and connect directly to the PCI bus F type connector A connector used in the cable television industry that connects ...

Page 57: ...ition to a more general ISA expansion bus Splitter A splitter is a device that divides the signal power from an input cable equally between two or more signals each carrying a selected frequency range TCP IP Transmission Control Protocol Internet Protocol A set of protocols that provides the standards and rules for controlling and managing communications between networks VGA Video Graphics Array A...

Page 58: ...ncoming or outgoing calls and faxes Q How fast are cable modems A Cable modems offer Internet access at speeds up to 50 times faster than a traditional phone modem A cable modem user can experience speeds of over 1 000 Kbps Due to network conditions such as traffic and the speed of the site you re visiting actual download rates may vary Q Can I still watch cable TV while I m using my cable modem A...

Page 59: ...the speed of cable Internet access you ll never again want to wait for traditional dial up services Q I have more than one computer Do I need more than one computer modem A No not if your computers are connected via a network The SB4101 is capable of supporting current Internet Connection Sharing technolo gies Internet Connection Sharing software enables the user to connect more PCs to the Interne...

Page 60: ...What does the SB4101 limited warranty cover A The standard coverage for an SB4101 is a 2 year limited warranty Q What type of technical support is available A For questions about your Internet service or connection call your cable service provider If you have problems with your Motorola broadband products you can call us toll free at 1 877 466 8646 USA only Q What do I do if my modem stops working...

Page 61: ...CABLE MODEM BY USING THE CABLE MODEM AND OR INSTALLING DOWNLOADING OR USING ANY OF THE AFOREMENTIONED SOFTWARE TOGETHER WITH CABLE MODEM FIRMWARE THE SOFTWARE YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE UPON ACCEPTANCE THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE IF...

Page 62: ...ersonal use only on the terms of this License Motorola and its 3rd party licensors retain the ownership of the Software You may USE the Software only in connection with the operation of the Cable Modem TRANSFER the Software including all component parts and printed materials permanently to another person but only if the person agrees to accept all of the terms of this License If you transfer the S...

Page 63: ... modifying the Software to make it operate on non compatible hardware 4 Remove alter or cause not to be displayed any copyright notices or startup message contained in the Software programs or documentation 5 Export the Software or the Cable Modem components in violation of any United States export laws The Software is not designed or intended for use in on line control of aircraft air traffic air...

Page 64: ...erivative works of the Software any portion of the Cable Modem or the documentation is strictly prohibited by such laws and treaty provisions Nothing in this License constitutes a waiver of Motorola s rights under United States copyright law This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania without reference to conflict of l...

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