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Motorola SBG-940 Quick Installation Manual Download Page 14

14 

SBG940 Wireless Cable Modem Gateway       

Troubleshooting 

If you experience a problem with the SBG940, try the following: 

1

 

Press the reset button on the rear panel. Resetting may take 5 to 30 minutes. 

2

 

Refer to “Troubleshooting” in the 

SBG940 User Guide

. 

3

 

If you still cannot resolve the issue, in the United States and Canada: 

If you rent or lease your SBG940 

Contact your cable provider. 

If you own your SBG940 

Call 

1-877-466-8646

 for technical 

and warranty support available 
24 hours a day, 7 days a week. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Summary of Contents for SBG-940

Page 1: ...Quick Installation Guide SBG940 SURFboard Wireless Cable Modem Gateway ...

Page 2: ...nnection or a combination of the two to connect your computers to the SBG940 Your network can use one or any combination of Ethernet local area network LAN Wireless LAN WLAN with Wi Fi Protected Access WPA encryption Universal Serial Bus USB This guide provides information about Optional accessories and network requirements Cable Ethernet USB wireless and printer connections Starting the Setup Pro...

Page 3: ...s An SBG940 works with any IEEE 802 11g or 802 11b client product Motorola supplies a range of accessories for use with the SBG940 Some examples are For more information about Motorola cable modems gateways and related consumer broadband products visit http broadband motorola com consumers ...

Page 4: ...ng system CD ROM available A wired or wireless network adapter for each computer on the network For wired connections Ethernet cables one is provided with the SBG940 We recommend powering the SBG940 with a surge protector or uninterruptible power supply UPS Connecting the SBG940 To connect to Ethernet or USB on a PC running a supported Windows version perform the procedures in the following sectio...

Page 5: ..._____ Connecting Directly to the Cable Outlet Connect one end of the coaxial cable to the cable TV wall outlet and connect the other end to the cable connector on the SBG940 Connect one end of the AC power cord into the power connector on the SBG940 and plug the other end into an AC wall outlet surge protector or UPS This turns the SBG940 on If after a few minutes the power DS US and ONLINE lights...

Page 6: ...er input 2 Connect one end of a second coaxial cable to the splitter output and connect the other end to your TV 3 Connect one end of a third coaxial cable to the other splitter output and connect the other end to the cable connector on your SBG940 4 Connect one end of the AC power cord into the power connector on the SBG940 and plug the other end into an AC wall outlet surge protector or UPS This...

Page 7: ...chines to the SBG940 You can use Ethernet hubs or routers to connect up to 253 computers or gaming machines to the SBG940 1 Plug one end of the Ethernet cable into the Ethernet connector on the computer or gaming machine 2 Plug the other end into Ethernet connector 1 to 4 on the SBG940 or an Ethernet hub or router connected to the SBG940 as shown in the illustrated sample LAN below 3 Restart your ...

Page 8: ...ert the SBG940 Installation CD ROM into the CD ROM drive Be sure the SBG940 is not connected to your PC 2 Install the USB driver software and restart your PC 3 Connect the USB cable to the USB connector on the SBG940 and connect its other end to the USB connector on the PC Continue with Section E to secure your Internet connection If you experience problems with the USB connection uninstall the US...

Page 9: ...on A 2 On each wireless client computer install the wireless adapter hardware and driver software according to the manufacturer s instructions 3 On each wireless client set up a wireless adapter profile to connect to the SBG940 The procedure depends on your wireless adapter and computer operating system Follow the manufacturer s instructions In your initial profile use the SBG940 default wireless ...

Page 10: ...1 and press ENTER to display the login window 3 In the User ID field type admin case sensitive 4 In the Password field type motorola case sensitive and click Log In to display the SBG940 Setup Program main window Network Security The SBG940 firewall and wireless security measures are disabled by default The default settings provide neither data security nor protection from Internet attacks or wire...

Page 11: ... are using wired Ethernet or USB connections only disable the wireless interface Setting Up Your Wireless LAN For a wireless LAN only also see Security for Wireless LANs below and in the SBG940 User Guide Security for Wireless LANs For a LAN with one or more wireless clients enable wireless security Because wireless data is transmitted using radio signals unauthorized people can eavesdrop unless y...

Page 12: ...rict wireless local area network WLAN access to known MAC addresses Disable ESSID broadcasting to prevent unauthorized individuals who scan for unsecured WLANs from accessing your WLAN For more information and procedures to enable these security measures see Setting Up Your Wireless LAN in the SBG940 User Guide Wireless Security on the Clients After enabling wireless security on the SBG940 as requ...

Page 13: ...f games supported by Battle Net visit http www battle net You can also configure custom port triggers that other games may require to operate properly If you set custom port triggers and enable the firewall you must configure the firewall to allow traffic through those ports Gaming DMZ Some games and game devices require the use of random ports or the forwarding of unsolicited traffic We recommend...

Page 14: ...e rear panel Resetting may take 5 to 30 minutes 2 Refer to Troubleshooting in the SBG940 User Guide 3 If you still cannot resolve the issue in the United States and Canada If you rent or lease your SBG940 Contact your cable provider If you own your SBG940 Call 1 877 466 8646 for technical and warranty support available 24 hours a day 7 days a week ...

Page 15: ...d trademark of Blizzard Entertainment PlayStation and the PS family logo are registered trademarks of Sony Computer Entertainment Inc Linux is a registered trademark of Linus Torvalds Macintosh is a registered trademark of Apple Computers Inc Wi Fi is a registered trademark of the Wi Fi Alliance All other product or service names are the property of their respective owners Motorola Inc 2004 520969...

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