Motorola SB4200 - SURFboard - 38 Mbps Cable Modem User Manual Download Page 1

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High-Speed Access to the Internet

SURFboard

Cable Modem

SB4200 User Guide

Summary of Contents for SB4200 - SURFboard - 38 Mbps Cable Modem

Page 1: ...High Speed Access to the Internet SURFboard R SB4200 User Guide ...

Page 2: ...ty that the SURFboard Cable Modem Model SB4200i to which the declaration relates is in conformity with the following standards EN55022 EN55024 EN60950 CISPR 22 CISPR 24 IEC950 1991 A1 1992 A2 1993 A3 1995 A4 1996 following the provisions of the Directive s of the Council of the European Union EMC Directive 89 336 EEC Low Voltage Directive 73 23 EEC ...

Page 3: ...ted in any form or by any means without written permission of the publisher Motorola and the stylized M logo are registered trademarks of Motorola Inc All other product or service marks are the property of their respective owners Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification...

Page 4: ...d Configuration Tasks 9 Cabling and Startup for a Single User 10 Setting Up a USB Driver in Windows 98 13 Setting Up a USB Driver in Windows 2000 and Me 18 Configuring for TCP IP in Windows 95 98 and Me 23 Configuring for TCP IP in Windows 2000 26 Verifying Your IP Address in Windows 95 98 and Me 30 Verifying Your IP Address in Windows 2000 32 Cabling for Multiple Users 33 ...

Page 5: ...ows 98 38 Removing the USB Driver from Windows 98 40 Removing the SB4200 Device Listing from Windows 2000 and Windows Me 42 Removing the USB Driver from Windows 2000 and Windows Me 46 Recovery after Installation Errors with Win98_SE and Windows 98 48 Contact Us 52 Glossary 53 FAQs 55 Software License 59 Warranty Information 62 ...

Page 6: ...e SB4200 transmits and receives data at much higher speeds than traditional telephone or ISDN modems It provides high speed access to the Internet and other online services A Universal Serial Bus USB port is available for a single user direct connection to USB equipped computers The standard Ethernet connection provides network service to single or multiple users Unlike a telephone modem the SB420...

Page 7: ...ved Press this switch again to transmit and receive data The Standby button offers added Internet security When the standby switch is activated all other lights turn off 2 Power LED When the light is flashing startup diagnostics are being performed A solid light indicates the SB4200 is powered on 3 Receive LED When the light is flashing the SB4200 is scanning for a receive channel connection A sol...

Page 8: ...network connection is acquired 6 Activity When the light is flashing the SB4200 is transmitting or receiving data When the light is off the SB4200 is not transmitting or receiving data 7 Standby After pressing the Standby button on the top of the SB4200 the Standby light turns on indicating the Ethernet and USB ports are disabled not receiving or transmitting data Internet service is interrupted u...

Page 9: ...n is available A blinking light indicates data is being transferred 2 This port is the Ethernet connector that transfers data to and from your computer 3 100 The light is on when a 100Base T link is established and off when a 10Base T link is established 4 USB This port provides a direct connection to USB equipped computers 5 This is the recessed reset button 6 CABLE This port transfers data to an...

Page 10: ...0 MHz splitter to use both the TV and the SB4200 Both the coaxial cable and the RF splitter are readily available at consumer electronic stores Item Description Power cord Required for connecting the SB4200 to the AC electrical outlet One 10 100Base T shielded Ethernet cable Required for connecting to the Ethernet port One USB cable Required for connecting to the USB port SB4200 User Guide CD ROM ...

Page 11: ...y in the area Avoid damaging the SB4200 with static by touching the coaxial cable connector when it is attached to the earth grounded coaxial cable TV wall outlet Always first touch the coaxial cable connector on the SB4200 when you are disconnecting or re connecting your USB or Ethernet cable from the SB4200 or your PC Do not block the ventilation holes on the sides of the cable modem to prevent ...

Page 12: ...er online services You should ask your data service provider the following questions Do you have any special system requirements When can I begin to use my cable modem Are there any files I need to download once I m connected Do I need a user name or password to access the Internet or use Email Computer Your computer must be equipped with a USB or Ethernet port and the Transmission Control Protoco...

Page 13: ... SB4200 This is not needed if connecting to the USB port The Ethernet card must be installed before the SB4200 If it is not follow the installation instructions included with your Ethernet card The USB connection is supported by Windows 98 Windows 2000 and Windows Me and requires special software to operate The USB driver software files are on the CD ROM supplied with your SB4200 The USB drivers c...

Page 14: ... modem efore connecting or disconnecting the USB or Ethernet cables Avoid damaging the SB4200 or your PC with static electricity Installation Installation and Configuration Tasks Install cables Set up USB in Windows if you are using a USB port on your PC Configure TCP IP Verify IP address There are two sections for USB installation Windows 98 Windows 2000 and Windows Me ...

Page 15: ...hat your computer is on and the SB4200 is unplugged 2 Connect the coaxial TV cable to the cable outlet or splitter and the other end to the SB4200 connector marked CABLE Hand tighten the connectors to avoid damaging them You may need a 5 900 MHz splitter and an additional 75 ohm coaxial cable if you have a TV connected to the cable outlet 3 Insert the SB4200 CD ROM into your CD ROM drive 4 Plug th...

Page 16: ...ollowing sequence Power flashes during a self test When the self test is successfully complete the light is solid green Receive flashes while the SB4200 scans for the receive channel When the receive channel is locked the light is solid green Send flashes while the SB4200 scans for the send channel When the send channel is locked the light is solid green Online flashes while the SB4200 is obtainin...

Page 17: ...rked USB and the other end to the USB port on the back of your computer For Windows 98 USB users go to the next page For Windows 2000 and Windows Me USB users go to page 18 Ethernet Connect the 10 100Base T shielded Ethernet cable to the SB4200 Ethernet connector and the other end to the Ethernet jack on the back of your computer For an Ethernet connection skip over the USB instructions and go to ...

Page 18: ...n Troubleshooting Legal 13 Setting Up a USB Driver in Windows 98 After plugging in the USB connector the window on the left is displayed Ensure the SB4200 CD ROM is inserted into your CD ROM drive The CD ROM must be in the drive before plugging in the USB cable 1 Click Next ...

Page 19: ... Up a USB Driver in Windows 98 2 Be sure the text that reads Search for the best driver for your device is selected as displayed in the upper window on the left Then click Next and the lower window on the left is displayed showing a location If your computer successfully locates the driver proceed to step 4 ...

Page 20: ...D ROM drive as shown in the upper window 3 Click Next Note If the window on the lower left of this page is not displayed verify that the Motorola CD ROM is in the drive and accessible If you still cannot find the correct driver file then cancel the installation and remove invalid entries as described in Example 1 and or Example 2 found under the heading called Recovery After Installation Errors wi...

Page 21: ...as described in Example 1 and or Example 2 found under the heading called Recovery After Installation Errors with Win98_SE and Windows 98 starting on page 48 of this user guide 5 After the window on the left is displayed click Next Note In some installations a window with the message Copying Files may display and prompt you to specify your CD ROM drive If this window displays enter your CD ROM dri...

Page 22: ...dow on the left is displayed confirming a successful installation 8 Click Finish and the lower window is displayed 9 Click Yes to restart your computer Refer to Verifying Your IP Address in Windows 95 98 and Me on page 30 to verify your TCP IP setup If you have any difficulties with the installation process please follow the instructions for Removing the USB Driver from a Windows 98 computer that ...

Page 23: ...The SB4200 uses the same driver as the SB4100 Setting Up a USB Driver in Windows 2000 and Windows Me Ensure the SB4200 CD ROM is inserted into your CD ROM drive The CD ROM must be in the drive before plugging in the USB cable 1 After making the USB connection the Found New Hardware window is displayed ...

Page 24: ...eshooting Legal Setting Up a USB Driver in Windows 2000 and Windows Me 2 After several seconds the Hardware Wizard window is displayed 3 Click Next and the lower window is displayed 4 Be sure that the text that reads Search for a suitable driver for my device is selected and click Next ...

Page 25: ...tallation Configuration Troubleshooting Legal Setting Up a USB Driver in Windows 2000 and Windows Me 5 Be sure that the CD ROM drive s box is the only one checked as illustrated in the upper window Click Next and the lower window is displayed 6 Click Next ...

Page 26: ...e Insert Disk window D represents the CD ROM drive If D is not the CD ROM drive on your computer enter the drive letter for your CD ROM drive 8 Click OK and the lower window on the left is displayed 9 Select Browse and then locate a file called Net4100 sys This file is located on the Motorola SB4200 CD ROM root directory Double click the file called Net4100 sys ...

Page 27: ...00 and Windows Me 10 On the Files Needed window click OK and the Found New Hardware Wizard window is displayed 11 Click Finish to complete the installation If you have any difficulties with the installation process please follow the instructions for Removing the USB Driver from a Windows 2000 or Windows Me computer that begin on page 46 ...

Page 28: ...llowing basic instructions are for Windows 95 98 and Me Windows 2000 configuration instructions begin on page 26 If you are using a different operating system refer to your user guide 1 On the Windows Desktop click Start 2 Select Settings and then Control Panel from the pop up menus 3 Double click the Network icon on the Control Panel window 4 Select the Configuration tab on the Network window 5 C...

Page 29: ...leshooting Legal Configuring for TCP IP in Windows 95 98 and ME 7 Double click the Protocol option on Select Network Component Type window 8 Click Microsoft in the Manufacturers section and then click TCP IP in the Network Protocol section of Select Network Protocol window 9 Click OK ...

Page 30: ...u have more than one TCP IP entry choose the one associated with the Ethernet card or USB device connected to the SB4200 11 Click Properties 12 Select the IP Address tab on the TCP IP window 13 Click Obtain an IP address automatically 14 Click OK to accept the TCP IP settings 15 Click OK to close the Network window 16 Click OK when prompted to restart your computer and then click OK again ...

Page 31: ...ifferent operating system refer to your user guide 1 On the Windows Desktop click Start 2 Select Settings and then Control Panel from the pop up menus 3 Double click the Network and Dial up Connections icon on the Control Panel window 4 On the Network and Dial up Connections window click Local Area Connection The value of this number varies from system to system but usually is 2 The Local Area Con...

Page 32: ...ion similar to that shown in the lower window is displayed 6 If Internet Protocol TCP IP is displayed in the list of network components TCP IP is installed and you can proceed to step 10 If TCP IP is not displayed on the list continue with step 7 by clicking Install This causes the Select Network Component Type window to be displayed as shown at the top of the next page ...

Page 33: ...lect Network Component Type window and then click Add The Select Network Protocol window is displayed similar to the example on the lower left of this page 8 Click Internet Protocol TCP IP in the Network Protocol section of Select Network Protocol window 9 Click OK and the Local Area Connection Properties window is re displayed as shown at the top of the next page ...

Page 34: ... to Internet Protocol TCP IP Click Properties The Internet Protocol TCP IP Properties windows is displayed as shown on the lower left of this page Make sure that Obtain IP address automatically and Obtain DNS server address automatically are selected 11 Click OK to accept the TCP IP settings 12 Click OK to close the Local Area Connection Properties window 13 Click OK when prompted to restart your ...

Page 35: ...nd Me The instructions for verifying your IP address for Windows 2000 are found on the next page For any other operating system please refer to your specific operating system guide for IP address verification To check the IP address 1 On the Windows Desktop click Start 2 Select Run 3 Type winipcfg exe and click OK A window similar to the example shown on this page is displayed 4 Select your adapte...

Page 36: ...ws 95 and Me are found on the previous page For any other operating system please refer to your specific operating system guide for IP address verification To check the IP address 1 On the Windows Desktop click Start 2 Select Run 3 Type cmd and click OK A window like the one on the upper left of this page is displayed 4 Type ipconfig and press ENTER to display your IP configuration 5 Type exit and...

Page 37: ...er you can see your regular cable TV channels on your television After verifying your cable connections and proper operation of the cable TV system by looking at the channels on your TV you can attempt to renew your IP address To renew your IP address 1 Type ipconfig renew and then press ENTER If a valid IP address is displayed then Internet access should be available 2 Type exit and then press EN...

Page 38: ...nfigure your modem for multiple user service Contact your service provider for availability and instructions The SB4200 supports many multiple user configurations It can easily serve as a gateway to the Internet for up to 32 users Ethernet Multiple users must be connected to an Ethernet hub which should be attached to the SB4200 Caution Do not connect both the Ethernet and USB cables to the same c...

Page 39: ...ernet TV cable Cabling for Multiple Users Multiple user configurations can include Ethernet and USB connections Ethernet and USB For two users on individual computers connect the USB and Ethernet ports directly to the SB4200 Multiple users are supported with a single user attached to the USB port and the remaining up to 31 users connected to the Ethernet hub Caution Do not connect both the Etherne...

Page 40: ... electrical outlet is working If the Standby LED is on the cable modem is in Standby mode Press the Standby button to reconnect Internet service Press the Reset button Call your service provider Troubleshooting This information helps you solve a problem quickly Before calling your service provider try pressing the reset button on the rear panel Resetting the SB4200 may take 5 to 30 minutes Your se...

Page 41: ... to your Internet service Check that your TV is working if you have cable and that you have a clear TV picture If you are not receiving your regular TV channels your data service will not function Light Turns off under the following error condition s Receive During startup the receive channel is not acquired During normal operation the receive channel is lost Send During startup the send channel i...

Page 42: ...he coaxial cable at the modem and wall outlet and hand tighten if necessary Check the IP address follow the steps in Verifying Your IP Address on page 30 call your service provider if you need an IP address Check that the USB or Ethernet cable is attached at the modem and your computer Check that Acrobat Reader 4 0 is installed and selected Remove the USB driver using the instructions for a Window...

Page 43: ...rom Windows 98 1 On your Windows Desktop right click the Network Neighborhood icon and select Properties The Network window is displayed 2 Select Motorola SurfBoard USB Cable Modem SB4200 as illustrated in the lower window This procedure does not remove the USB driver from your system it only removes the device listing from your system ...

Page 44: ...emoving the SB4200 Device Listing from Windows 98 3 Click Remove and the Network Dialogue window no longer displays Motorola SurfBoard USB Cable Modem in the list 4 Click OK and the System Settings Change window is displayed 5 Click No and go to Removing the USB Driver from Windows 98 on the next page ...

Page 45: ...ow need to start Windows Explorer Start Explorer by clicking Start and then selecting Run In the Run window type explorer and then click OK The Exploring window is displayed as shown on the left 1 Be sure that the USB cable has been removed from your PC or SB4200 cable modem 2 Select your CD ROM drive Run the Remove utility from the Motorola SB4200 CD ROM by double clicking the Remove icon ...

Page 46: ... page 3 Click Remove Driver 4 The removal of the SB4200 USB is now complete You may get various messages in this step depending on the previous installation The status messages you receive are informational only 5 After you have removed the USB device repeat the Windows 98 USB Installation procedure to reinstall the SB4200 with a USB device If you have problems please contact your service provider...

Page 47: ... 2000 or Windows Me desktop click Start 2 Click Settings 3 Click the Control Panel icon and the window on the left is displayed 4 Double click the Add Remove Hardware icon This action starts the Add Remove Hardware Wizard as illustrated in the upper window on the next page This procedure does not remove the USB driver from your system it only removes the device listing from your system ...

Page 48: ...egin Installation Configuration Troubleshooting Legal Removing the SB4200 Device Listing from Windows 2000 and Windows Me 5 Click Next to continue and the Choose a Hardware Task window is displayed 6 Select Uninstall Unplug a device and click Next ...

Page 49: ...Select Uninstall a device and click Next The Installed Devices on Your Computer window is displayed 8 If you unplugged the USB cable from the SB4200 and saw the Unsafe Removal of a Device window then the SB4200 will probably not be listed as illustrated in the lower window If the device is not listed then click Cancel If it is listed highlight the SB4200 and click Next ...

Page 50: ...Configuration Troubleshooting Legal Removing the SB4200 Device Listing from Windows 2000 and Windows Me 9 On the upper window on the left select Yes I want to uninstall this device and click Next 10 On the lower window click Finish 11 Close the Control Panel Window ...

Page 51: ...iver as the SB4100 Removing the USB Driver from Windows 2000 and Windows Me 1 Start Windows Explorer Click Start and then select Run 2 In the Run window type explorer and then click OK 3 Double click My Computer 4 Double click the Motorola D CD Icon 5 Double click the REMOVE OUT USB Icon as illustrated in the window on the left ...

Page 52: ... removed early on in the process all of the files may not be shown as Successfully Removed and some of the files may be displayed as Not Found If a file displays a status of Not Found Windows 2000 or Windows Me removed the file during the Add Remove Hardware Wizard portion of this de installation procedure 7 Once you have removed the USB device repeat the Windows 2000 USB Installation procedure to...

Page 53: ...uring the installation of this driver then there may be invalid entries in the Windows Device Manager Depending on where the error occurred follow the procedures described in Example 1 or Example 2 on the pages that follow Example 1 Leave the USB cable plugged into the SB4200 and your computer 1 From the Windows Desktop right click the My Computer icon to display a list of options 2 Highlight and ...

Page 54: ...site Device Windows 98 Second Edition may also have two entries listed as SB4100 USB Cable Modem under Other Devices Windows 98 may list two entries as Unknown Devices under Other Devices These additional entries are automatically removed when the USB Composite Device is removed 5 Highlight the USB Composite Device and click Remove EXTREMELY IMPORTANT After removal of the USB Composite Device remo...

Page 55: ... click the Network Neighborhood icon to display a list of options 3 Highlight and then click Properties at the bottom of the list The Network window is displayed 4 Click the Configuration tab highlight the Motorola Surfboard USB Cable Modem SB4100 entry and then click Properties 5 Click the Bindings tab If TCP IP is not listed either add the protocol to the adapter or remove the entry for Motorola...

Page 56: ...B drivers Note The Motorola Remove program deletes improper Windows 98 Windows 98 Second Edition Windows ME and Windows 2000 entries that may have occurred in the installation process The Remove program and the latest drivers are available for download from the website ftp surfboard com The files are in the following directory pub Downloads SB_USB_Driver in the file called USB Instructions zip Pri...

Page 57: ...shooting Legal 52 Contact Us For Motorola cable modem customer service technical support warranty claims or questions about your Internet service connection contact your cable service provider For Motorola consumer cable products education and support http www motorola com broadband ...

Page 58: ...n opening in a computer where a circuit board can be inserted to add new capabilities to the computer Expansion slots for PCs come in half and full size Half size slots are also called 8 bit slots and full size slots are called 16 bit slots PCI expansions slots are always full size and connect directly to the PCI bus F type connector A connector used in the cable television industry that connects ...

Page 59: ...ition to a more general ISA expansion bus Splitter A splitter is a device that divides the signal power from an input cable equally between two or more signals each carrying a selected frequency range TCP IP Transmission Control Protocol Internet Protocol A set of protocols that provides the standards and rules for controlling and managing communications between networks VGA Video Graphics Array A...

Page 60: ...coming or outgoing calls and faxes Q How fast are cable modems A Cable modems offer Internet access at speeds up to 100 times faster than a traditional phone modem A cable modem user can experience speeds of over 1 000 Kbps Due to network conditions such as traffic and the speed of the site you re visiting actual download rates may vary Q Can I still watch cable TV while I m using my cable modem A...

Page 61: ...the speed of cable Internet access you ll never again want to wait for traditional dial up services Q I have more than one computer Do I need more than one computer modem A No not if your computers are connected via a network The SB4200 is capable of supporting current Internet Connection Sharing technolo gies Internet Connection Sharing software enables the user to connect more PCs to the Interne...

Page 62: ...n you use your own cable modem Check with your local cable company for specific information Q What does the SB4200 limited warranty cover A Contact your service provider Q What type of technical support is available A For questions about your Internet service connection or cable modem call your cable service provider Q What do I do if my modem stops working A Refer to the Troubleshooting section o...

Page 63: ...E A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE i DO NOT INSTALL OR USE THE SOFTWARE AND ii RETURN THE CABLE MODEM AND THE SOFTWARE INCLUDING ALL COMPONENTS DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE CABLE MODEM TO YOUR SERVICE PROVIDER FOR ...

Page 64: ... part to any other person except as permitted under the TRANSFER paragraph above 2 Copy or translate the User Guide included with the Software other than for personal use 3 Copy alter translate decompile disassemble or reverse engineer the Software including but not limited to modifying the Software to make it operate on non compatible hardware 4 Remove alter or cause not to be displayed any copyr...

Page 65: ...erivative works of the Software any portion of the Cable Modem or the documentation is strictly prohibited by such laws and treaty provisions Nothing in this License constitutes a waiver of Motorola s rights under United States copyright law This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania without reference to conflict of l...

Page 66: ...ted to accident misuse neglect alteration Acts of God improper handling improper transport improper storage improper use or application improper installation improper testing or unauthorized repair or ii to cosmetic problems or defects which result from normal wear and tear under ordinary use and do not affect the performance or use of the Product Motorola s warranty applies only to a Product that...

Page 67: ... service technical support warranty claims questions about your Internet service or connection contact your Service Provider ALL WARRANTIES ARE VOID IF THE PRODUCT IS DAMAGED THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES FOR ANY AND ALL CLAIMS THAT YOU MAY HAVE ARISING OUT OF OR IN CONNECTION WITH THIS PRODUCT WHETHER MADE OR SUFFERED BY YOU OR ANOTHER PERSON AND WHETHER BASED IN CONTRACT OR TORT IN ...

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