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Motorola ROKR E1, Service Manual

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Motorola ROKR E1 Service Manual Download Page 39

6809495A42-O

         July 08, 2005   

39

Level 1 and 2 Service Manual

Troubleshooting

7. Vibrator feature not functioning.

a) Vibrator defective.

Replace vibrator. If the fault has not been 
cleared, proceed to b.

b) Transceiver board defective.

Replace the transceiver board (refer to 1c). 
Verify that the fault has been cleared and 
reassemble the phone with the new transceiver 
board.

8. Internal Charger not working.

Faulty charger circuit on transceiver 
board.

Test a selection of batteries in the rear pocket of 
the desktop charger. Check LED display for the 
charging indications. If these are charging 
properly, then the internal charger is at fault. 
Replace the transceiver board assembly (refer 
to 1c). Verify that the fault has been cleared and 
reassemble the phone with the new transceiver 
board assembly.

9. No or weak audio when using headset.

a) Headset plug not pushed in fully. 

Ensure the headset plug is fully seated in the 
jack.

b) Faulty jack on transceiver board.

Replace the transceiver board (refer to 1c). 
Verify that the fault has been cleared and 
reassemble the phone with the new transceiver 
board.

Table 4. Level 1 and 2 Troubleshooting Chart (Continued)

Symptom

Probable Cause

Verification and Remedy

Summary of Contents for ROKR E1

Page 1: ...Level 1 and 2 Service Manual 6809495A42 O E1 Digital Wireless Telephone GSM 850 900 1800 1900 MHz GPRS ...

Page 2: ......

Page 3: ...g and Replacing the Rear Housing 23 Removing and Replacing the Transceiver PC Board 23 Removing and Replacing the Keyboard 25 Removing and Replacing the Microphone 26 Removing and Replacing the Speaker 27 Removing and Replacing the Keypad 28 Removing and Replacing the Volume Switch Dome 29 Removing and Replacing the Display 30 Removing and Replacing the MFT Chamber Assembly and Camera 31 Removing ...

Page 4: ...4 July 08 2005 6809495A42 O Contents E1 GSM ...

Page 5: ...on the housing Use the entire model number when inquiring about the product Numbers are also assigned to chassis and kits Use these numbers when requesting information or ordering replacement parts Product Names Product names included in E1 telephones are listed on the front cover Product names are subject to change without notice Some product names as well as some frequency bands are available on...

Page 6: ...s with the Motorola product About this Service Manual Using this service manual and the suggestions contained in it assures proper installation operation and maintenance of E1 telephones Refer questions about this manual to the nearest Customer Service Manager Audience This manual aids service personnel in testing and repairing E1 telephones Service personnel should be familiar with electronic ass...

Page 7: ... phone will be repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component The Motorola High Technology Centers will perform level 4 full component repairs Customer Support Customer support is available through dedicated Call Centers and in country help desks Product Service t...

Page 8: ...ng with a description of the related major assembly and of the component in question In the U S A to contact Motorola Inc on your TTY call 800 793 7834 Accessories and Aftermarket Division AAD Order replacement parts test equipment and manuals from AAD U S A Outside U S A Phone 800 422 4210 Phone 847 538 8023 FAX 800 622 6210 FAX 847 576 3023 Website http businessonline motorola com EMEA Phone 49 ...

Page 9: ...on battery 108mm x 46mm x 20 5mm 4 25 inches x 1 8 inches x 0 80 inches Size Volume 89 cc 5 43 in3 with battery Weight 107 grams 3 77 oz with battery Battery Life with standard 840 mAh Li Ion Battery Talk time 260 560 minutes Standby time 160 230 hours MP3 Playback time 275 minutes All talk and standby times are approximate and depend on network configuration signal strength and features selected ...

Page 10: ...08 2005 6809495A42 O Specifications E1 GSM Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits 182 bits Class 2 bits 78 bits Bit Rate with FEC Encoding 22 8 kbps Speech Coding Function Specification ...

Page 11: ... E1 phone comes with the Itunes application software for MP3 playback Itunes allows transfer of up to 100 songs and PC sync with Itunes desktop E1 telephones use advanced self contained sealed custom integrated circuits to perform the complex functions required for GSM communication Aside from the space and weight advantage microcircuits enhance basic reliability simplify maintenance and provide a...

Page 12: ...tion Management The E1 telephone contains a built in datebook with alarm reminders message center and a phonebook Other Features Detailed descriptions of other features available for the E1 wireless telephone are in the appropriate E1 GSM User s Guide listed in the Related Publications section toward the end of this manual User must subscribe to a caller line identification service through their s...

Page 13: ...e 1 Controls and Indicators Front Left Soft Key Perform function in lower left display Headset Jack Stereo Speakers both sides Camera Key Activate camera take photos Volume Key Smart Key 5 Way Navigation Joystick with Center Select Scroll through menus press in to select items Menu Key Accessory Connector Port Insert charger phone accessories Right Soft Key Perform function in lower right display ...

Page 14: ...e of prompts The display provides constant graphical representations of battery capacity and signal strength as well as the real time clock Display animation makes the phone s icon menu move smoothly as you scroll up and down Figure 2 Controls and Indicators Rear Whether a phone displays all indicators depends on the programming and services to which the user subscribes 032385o eps Camera Key Acti...

Page 15: ...he current date Soft Key Labels provide selectable options in screen display Figure 3 Display Idle Screen Menu Indicator Service Provider 10 15 04 STYLES CAMERA Left Soft Key Label Right Soft Key Label Date Recent Calls Messages Clock Browser Phonebook T Service Provider 10 15 04 STYLES CAMERA 3 Signal Strength 8 Battery Level 2 GPRS 9 Ring Style 1 Data Transmission 10 Location 6 iTunes 7 Message ...

Page 16: ...dard main menu layout Your phone s menu may be a little different optional features settings menu l Personalize Rhythm Lights Home Screen Main Menu Skin Greeting Wallpaper Screen Saver Quick Dial t Ring Styles Style style Detail Ring Lights Event Lights L Connection Bluetooth Link Sync USB Settings H Call Forward Voice Calls Fax Calls Data Calls Cancel All Forward Status U In Call Setup In Call Ti...

Page 17: ...to the appropriate User s Guide listed in the Related Publications section toward the end of this manual E All batteries can cause property damage and or bodily injury such as burns if a conductive materialsuch as jewelry keys orbeaded chains touch exposed terminals The conductive material may complete an electrical circuit short circuit and become quite hot Exercise care when handling any charged...

Page 18: ...18 July 08 2005 6809495A42 O General Operation E1 GSM ...

Page 19: ...by electrostatic discharge ESD 6680388B67 Disassembly Tool plastic with flat and pointed ends manual opening tool Used during assembly disassembly 6680388B01 Tweezers plastic Used during assembly disassembly RSX4043 A Torque Driver Used to remove and replace screws Torque Driver Bit T 6 Plus Apex 440 6IP Torx Plus or equivalent Used with torque driver HP34401A2 Digital Multimeter Used to measure b...

Page 20: ...see Figure 5 3 To replace align the battery cover with the rear housing 4 Place the battery cover on the rear housing and gently slide the battery cover up into position it snaps into place G Many of the integrated devices used in this phone are vulnerable to damage from ESD Ensure adequate static protection is in place when handling shipping and servicing any internal components G Avoid stressing...

Page 21: ... bottom of the battery into the battery compartment with contacts facing downward 5 Press the top of the battery into the battery compartment 6 Replace the battery cover as described in the procedures 041099o Figure 6 Removing and Replacing the Battery E There is a danger of explosion if the Lithium Ion battery is replaced incorrectly Replace only with the same type of battery or equivalent as rec...

Page 22: ... holder and slide the SIM out see Figure 7 4 To replace slide the SIM into the SIM holder with the notched corner located as shown and press the SIM holder back down into the battery compartment 5 Lock the SIM holder by sliding it toward the center of the battery compartment 6 Replace the battery and battery cover as described in the procedures 041100o Figure 7 Removing and Replacing the SIM SIM C...

Page 23: ...r housing into the front housing and gently press together 6 Insert and torque the 6 screws to 29 Ncm 2 6 in pounds 7 Replace the screw covers and rotate to match the curve of the rear housing and press firmly into place 8 Replace the SIM battery and battery cover as described in the procedures Removing and Replacing the Transceiver PC Board 1 Remove the battery cover battery SIM and rear housing ...

Page 24: ... insert the bottom of the circuit board into the bottom of the front housing display side down and gently press the top of the circuit board into the front housing 5 Replace the rear housing SIM battery and battery cover as described in the procedures 041102o Figure 9 Removing and Replacing the Transceiver PC Board Transceiver PC Board Disassembly Tool Front Housing ...

Page 25: ...sassembly tool gently pry up the keyboard disconnecting it from the transceiver PC board as shown in Figure 10 3 To replace align the keyboard connector of the keyboard with the keyboard connector on the transceiver board and press it into place 4 Replace the transceiver PC board rear housing battery and battery cover as described in the procedures 041103o Figure 10 Removing and Replacing the Keyb...

Page 26: ... unplug the microphone from the transceiver board as shown in Figure 11 Avoid damage to the microphone pins 4 To replace align the 2 microphone pins into the microphone contact holes Press the microphone firmly in place 5 Replace the microphone grommet over the microphone 6 Replace the transceiver PC board in the front housing replace the rear housing SIM battery and battery cover as described in ...

Page 27: ...or plastic tweezers to release the speaker from the front housing as shown in Figure 12 The speaker should come away easily 3 To replace align the speaker with its socket with gold contacts facing as shown 4 Gently press the speaker into place 5 Replace the transceiver PC board rear housing battery and battery cover as described in the procedures 041105o Figure 12 Removing and Replacing the Speake...

Page 28: ...rocedures 2 Lift the keypad up from one corner as shown in Figure 13 and remove it from the front housing 3 To replace align the keypad with the front housing and press it into place 4 Replace the transceiver PC board rear housing SIM battery and battery cover as described in the procedures 041106o Figure 13 Removing and Replacing the Keypad Front Housing Keypad Plastic Tweezers ...

Page 29: ...bed in the procedures 2 Lift the volume switch dome out of the front housing as shown in Figure 14 3 To replace insert the volume switch dome into its location in the front housing 4 Replace the transceiver PC board rear housing SIM battery and battery cover as described in the procedures 041107o Figure 14 Removing and Replacing the Volume Switch Dome Front Housing Volume Switch Dome Plastic Tweez...

Page 30: ... the display flex connector from its socket on the transceiver PC board 4 To replace place the display flex connector on the transceiver PC board display connector and press it into place 5 Place the display on the transceiver PC board and gently press it into place 6 Replace the transceiver PC board rear housing SIM battery and battery cover as described in the procedures 041108o Figure 15 Removi...

Page 31: ... the transceiver PC board 4 To replace place the camera flex connector on the transceiver PC board camera connector and press it into place 5 Fold over the MFT Chamber assembly aligning the camera with the camera hole in the MFT Chamber and press into place engaging the two plastic side connectors on to the transceiver PC board 6 Replace the transceiver PC board rear housing SIM battery and batter...

Page 32: ...x and the MFT Chamber assembly separating the adhesive 5 To replace press the MFT Chamber side of the camera flex connector onto the MFT Chamber assembly 6 Place the camera flex connector on the transceiver PC board camera connector and press it into place 7 Fold over the MFT Chamber assembly aligning the camera with the camera hole in the MFT Chamber and press into place engaging the two plastic ...

Page 33: ...to provide access to the net work Identification Each Motorola GSM phone is labeled with a variety of identifying numbers The following information describes the current identifying labels Mechanical Serial Number MSN The MSN is an individual unit identity number and remains with the unit throughout its life The MSN can be used to log and track a phone on Motorola s Service Center Database The MSN...

Page 34: ...r individual units The full IMEI structure is listed in Table 2 Where TAC Type Allocation Code formerly known as Type Approval Code NN Reporting body identifier XXXX Type Identifier YY YY is set to 00 from 01 01 2003 until 31 03 2004 ZZZZZZ Individual unit serial number A Phase 1 0 Phase 2 check digit defined as a function of all other IMEI digits Other label number configurations present are TRAN...

Page 35: ...elephone Identification Label MOTOROLA INC FCC ID IHDT5UV1 EE 3 CANADA 109 182 230A TYPE UVKA 832 2412 CHANNEL OPERATION SWF3001A H7 25821A2 VY SN D414AF0EYAA A56 G6 Mfg by Type approval information NAMPS info analog Transceiver model code 39 Transceiver model Board tracking ID G6VYY Radio SN ESN year month of mfg warranty code APC Code Radio serial no ESN yr month of mfg warr code Code 39 D414AF0...

Page 36: ...place the battery as described in the procedures 6 Press u to turn the phone ON Manual Test Mode Commands Table 3 Manual Test Commands Key Sequence Test Function Name Remarks Menu 048263 Enter manual test mode End Key Exit manual test mode 54 Suspend Required for all Test Mode Operations 0 0 0 Select tone 0 0 0 1 Select tone 1 0 0 2 Select tone 2 0 0 3 Select tone 3 0 0 4 Select tone 4 0 0 5 Selec...

Page 37: ...t band DCS 1800 10 0 5 10 0 6 Set dual band GSM 900 1800 10 1 0 Read band 3 GSM 4 DCS 5 PCS 6 GSM DCS 18 0 Initialize non volatile memory Master Reset 18 1 Initialize non volatile memory Master Clear 55 2 001 Test Display All pixels ON 55 2 000 Test Display All pixels OFF 55 2 002 Test Display Checkerboard pattern A 55 2 003 Test Display Checkerboard pattern B 55 2 004 Test Display Border pixels O...

Page 38: ...the transceiver board refer to 1c Verify that the fault has been cleared and reassemble the phone with the new transceiver board 3 Display is erratic or provides partial or no display Transceiver board defective Replace the transceiver board refer to 1c Verify that the fault has been cleared and reassemble the phone with the new transceiver board 4 Incoming call alert transducer audio distorted or...

Page 39: ... the desktop charger Check LED display for the charging indications If these are charging properly then the internal charger is at fault Replace the transceiver board assembly refer to 1c Verify that the fault has been cleared and reassemble the phone with the new transceiver board assembly 9 No or weak audio when using headset a Headset plug not pushed in fully Ensure the headset plug is fully se...

Page 40: ... O Part Numbers E1 GSM Part Numbers The following section provides a reference for the parts associated with E1 telephones Exploded View Diagram Figure 20 Exploded View Diagram 10 13 14 7 7a 6 8 11 19 2 1 3 4 15 5 18 17 12 16 9 ...

Page 41: ...s Speaker Assy 5 1389787N25 Escutcheon Soft Touch White 14 0189619N03 Camera Assy 6 0589579N03 HS Grommet 15 1589794N06 Rear Housing 7 3889743N03 Keypad English 3 Key 16 0589731N02 RF Grommet 7a 3887683Y01 Keypad English 4 Key 17 0309315B23 Screw long 2 8 0189678N02 Keyboard PCB 3 Key 17 0309315B24 Screw short 4 8 0187816Y01 Keyboard PCB 4 Key 18 SNN5699A Battery 9 7289638N01 Display Assy 19 SHN86...

Page 42: ...028 TransFlash Card with SD Adapter 128 MB SYN0943 TransFlash Card with SD Adapter 16MB SYN0940 TransFlash Card with SD Adapter 256MB SYN0944 TransFlash Card with SD Adapter 32MB SYN0941 TransFlash Card with SD Adapter 512MB SYN1293 TransFlash Card with SD Adapter 64MB SYN0942 Data Cable CE Bus USB AAKN4011 Data Cable CE Bus USB SKN6311 Bluetooth Products Bluetooth Mono Headset Nickel H500 SYN1290...

Page 43: ...Mid Rate Switcher Argentina SPN4739 Travel Charger CE Bus Mid Rate Switcher Argentina SPN5043 Travel Charger CE Bus Mid Rate Switcher Australia SPN4745 Travel Charger CE Bus Mid Rate Switcher Australia SPN5045 Travel Charger CE Bus Mid Rate Switcher Brazil SPN4741 Travel Charger CE Bus Mid Rate Switcher Brazil SPN5044 Travel Charger CE Bus Mid Rate Switcher Euro SPN5038 Travel Charger CE Bus Mid R...

Page 44: ... Charger CE Bus Rapid Switcher Mexico SPN5247 Travel Charger CE Bus Rapid Switcher PRC SPN5052 Travel Charger CE Bus Rapid Switcher US SPN5049 Travel Charger CE Bus Rapid Switcher US SPN5195 Travel Charger CE Bus Rapid TWN Bag SPN5265 Travel Charger CE Bus Rapid TWN Box SPN5266 Battery Only Charger E1 AAPN4072 Desktop Charger Modular CE Bus Dual Pocket SPN5210 Desktop Charger Modular CE Bus Single...

Page 45: ...vice Manual Part Numbers Related Publications Programming Software Upgrade and Flexing Contact your local technical support engineer for information about equipment and procedures for flashing and flexing Motorola E1 User s Guide English 68xxxxx100 ...

Page 46: ...46 July 08 2005 6809495A42 O Part Numbers E1 GSM ...

Page 47: ...3 35 IMEI 34 Introduction 5 K keypad PC board removing and replacing 28 L LCD 14 liquid crystal display LCD 14 M manual test mode 36 menu structure 16 microphone removing and replacing 26 MSN 33 N names product 5 O operation 14 alert settings 16 battery 17 controls indicators and I O connectors 14 icons 15 alarm 15 real time clock 15 LCD 14 menu navigation 14 menu structure 16 operations icons sof...

Page 48: ...serial number mechanical 33 service manual about 6 audience 6 conventions 7 scope 6 service policy 7 customer support 7 out of box failure 7 product support 7 shut down upon battery removal 17 SIM description 33 specifications 9 subscriber identity module SIM 33 support customer 7 product 7 T test equipment 19 tools disassembly 19 transceiver board removing and replacing 26 transceiver PC board re...

Page 49: ......

Page 50: ...ther trademarks indicated as such herein are trademarks of Motorola Inc Reg U S Pat Tm Off 2005 Motorola Inc All rights reserved Personal Communications Sector 789 International Parkway Room S2C Sunrise FL 33325 6220 6809495A42 6809495A42 O ...

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