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Appendix
After Sales Service
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When asking for repair
For repair, contact Secure cell phone support center.
During the
warranty period
Repairs will be done based on the terms of services
of the free-of-charge repair warranty described on
the warranty card.
Outside the
warranty period
We shall repair the product for a charge as
requested by the customer if repair renders it
usable.
memo
◎
Before handing in the product for repair, make a backup of the contents of
memory since they may disappear during repair. Note that the Company
shall not be liable for any damages and loss of income should the contents of
memory be altered or lost.
◎
Recycled parts that meet the Company's quality standards are sometimes
used for repair.
◎
Collected au cell phones by Replacement cell phone delivery service which
you used before are recycled to cell phones for replacement after repairs. Also
replaced parts by au after-sales service are collected and recycled by KDDI.
They are not returned to customers.
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Performance parts for repair
The Company retains performance parts for repair of the MOTOROLA
RAZR™ IS12M main unit and its peripherals for six years after
discontinuation of production. "Performance parts for repair" refers to
parts required for maintaining the functions of the product.
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Warranty card
At the store of purchase, thoroughly check and read the name of the
retailer, date of purchase and other necessary details filled in on the
warranty card, and be sure to keep it in a safe place.
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Secure cell phone support plus
An after-sales service membership program on a monthly basis called
"Secure cell phone support plus" (monthly fee: 399 yen including tax)
is available for using your au cell phone for a long time without worries.
This service expands coverage for many troubles including malfunction,
theft and loss. For details of this service, refer to au homepage or
contact Secure cell phone support center.
memo
◎
You can apply for membership only at the time of purchasing your au cell
phone.
◎
Once you cancel the membership, you cannot reapply for it until you purchase
an au cell phone next time.
◎
Note that when changing the model or purchasing an extra cell phone, this
service only covers the most recently purchased au cell phone.
◎
When an au cell phone is handed over to you or someone else, the Secure cell
phone suport plus membership is also handed over to the successor of the
cell phone.
◎
When you get a new au cell phone by changing the model or purchasing an
extra cell phone, the "Secure cell phone support plus" membership for the old
au cell phone is automatically canceled.
◎
Service contents are subject to change without notice.
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micro au IC-Card
The micro au IC-Card is lent to you by au. In case of loss or damage, the
card will be replaced at your expense. When malfunction is suspected,
or in case of theft or loss, contact an au shop or PiPit.
