Problems making/receiving calls
After each troubleshooting step, check to see if your issue is fixed.
icon is missing
If
disappeared from your home screen, you just need to
for the Phone app.
SIM card not recognized
If you see
or
in the
or a message that the SIM is not recognized:
1. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
2. Do one of the following:
•
If your phone allows one SIM card, turn your phone off, then
and reinsert the SIM.
•
If your phone allows dual SIMs, disable the SIM, then enable it again. Go to
internet > SIM cards. Turn the SIM off
. Then turn it on
.
3. If your phone has dual SIMs, turn your phone off, then
the SIM that is not recognized and try it
in the other SIM slot.
4. Contact your carrier to make sure your account is set up properly.
5. Ask your carrier to replace the SIM card.
6. Perform an external phone
No signal
1. If you usually have a signal but the
shows
in your current location, move to another
area where you can receive a signal, like outdoors. If you’re uncertain whether your carrier provides
service in that location, check the coverage map on your carrier’s website.
2. If
is on, turn it off.
3. Turn your phone off and then on again.
4. Check for
.
5. Check if a
6. Check that the Preferred network type is set to Global. (
> Network & internet > Mobile
network > Advanced > Preferred network type.) If you’re experiencing service issues when it is set on
Global, try a different setting.
7.
your SIM card and reinsert.
8. Use
to see if apps you installed are causing the issue and uninstall as needed.
9.
the phone.
Fix a problem : Call and SIM issues
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