Troubleshooting Tips
Why can’t I connect to the Internet after installing my
router?
Check that the power cube jack is correctly plugged into the
router and that the power cube is plugged into a live outlet.
Verify that the cable between the router and modem (or
Ethernet jack if connecting to an in-building network) is
plugged into the router’s WAN jack.
If you’re using a modem, check that it’s powered up and
connected to the Internet.
If you are installing the router at the same time as a new cable
modem, you may have to wait up to 15 minutes for the cable
modem to connect to the Internet.
Try using another device to access the Internet. If you are
using a computer plugged into the router’s Ethernet port, try
connecting to the router with a wireless device such as your
mobile phone. As a reminder, the factory-set Wi-Fi
SSID/Network Name and Wi-Fi Password/Key are printed on
the label on the bottom of your router.
Your computer might not be set up to use the router as its
gateway. Power cycling your computer will force it to receive
the correct gateway information from the router.
Verify that your modem or external network is connected to
the Internet. Plug a computer directly into your modem or
external network and check that your service is working.
What if I am connected wirelessly but my connection
seems slow or keeps dropping?
Please re-read the Improving Wireless Performance section
above.
