Motorola MOTOTRBO MC1000 User Manual Download

Page: 52 / 71

Maintenance & Troubleshooting

4 - 5

Four Slot USB Cradle

Table 4-3

Troubleshooting the Four Slot USB Cradle

Symptom

Possible Cause

Action

Charge LEDs do not
light when mobile
computer is inserted.

Cradle is not receiving power.

Ensure the power cable is connected securely to
both the cradle and to AC power.

Mobile computer is not seated
correctly in the cradle.

Remove and re-insert the mobile computer into the
cradle, ensuring it is firmly seated.

Extreme battery temperature.

Li-ion battery does not charge if battery temperature
is below 32°F (0°C) or above 104°F (40°C).

Mobile computer
battery is not charging.

Mobile computer was removed
from cradle or cradle was
unplugged from AC power too
soon.

Ensure cradle is receiving power. Ensure mobile
computer is seated correctly. If a mobile computer
battery is fully depleted, it can take up to four hours to
fully recharge the Li-ion battery.

Li-ion battery is faulty.

Verify that other batteries charge properly. If so,
replace the faulty battery.

Mobile computer is not fully
seated in the cradle.

Remove and re-insert the mobile computer into the
cradle, ensuring it is firmly seated.

Extreme battery temperature.

Li-ion battery does not charge if battery temperature
is below 32°F (0°C) or above 104°F (40°C).

During data
communications, no
data was transmitted,
or transmitted data was
incomplete.

Mobile computer removed from
cradle during communications.

Replace mobile computer in cradle and retransmit.

Incorrect cable configuration.

See the system administrator.

Communications software is not
installed or configured properly.

Perform setup as described in the

MC1000 with

Windows CE 4.2 Integrator Guide.

Summary of Contents for MOTOTRBO MC1000

Page 1: ...Now support POSMicro com Monday Friday 6 AM to 5 PM Pacific Time Bulk Discounts FREE SHIPPING SE Habla Español Free ground shipping to the continental USA on orders over 100 For Help Call 1 800 241 6264 Motorola MC1000 Manual More information available at POSMicro com ...

Page 2: ...MC1000 with Windows CE 4 2 User Guide ...

Page 3: ......

Page 4: ...MC1000 with Windows CE 4 2 User Guide 72E 69840 02 Rev A August 2007 ...

Page 5: ...ion from Motorola The user agrees to maintain Motorola s copyright notice on the licensed programs delivered hereunder and to include the same on any authorized copies it makes in whole or in part The user agrees not to decompile disassemble decode or reverse engineer any licensed program delivered to the user or any portion thereof Motorola reserves the right to make changes to any software or pr...

Page 6: ...iii Revision History Changes to the original manual are listed below Change Date Description 01 Rev A 04 07 05 Initial release 02 Rev A 08 31 07 Re branding ...

Page 7: ...iv MC1000 with Windows CE 4 2 User Guide ...

Page 8: ...Chapter 1 Getting Started Introduction 1 1 Accessories 1 1 Parts 1 3 Getting Started 1 3 Main Battery Installation 1 3 Li ion Battery Installation 1 4 AAA Battery Installation 1 5 Battery Charging 1 5 Starting the Mobile Computer 1 6 Waking the Mobile Computer 1 7 Li ion Battery Removal 1 7 AAA Batteries Removal 1 8 Spare Battery Charging 1 8 SD Memory Card 1 8 Wrist Strap 1 10 Chapter 2 Operating...

Page 9: ...s 2 11 Resetting the Mobile Computer 2 12 Performing a Warm Boot 2 12 Performing a Cold Boot 2 12 Waking the Mobile Computer 2 13 File System Directory Structure 2 13 Chapter 3 Accessories Introduction 3 1 Cradles 3 1 Cables 3 1 Single Slot Serial USB Cradle 3 2 Battery Charging 3 3 Cable Connection 3 6 Battery Charging 3 7 Chapter 4 Maintenance Troubleshooting Introduction 4 1 Maintaining the Mob...

Page 10: ......

Page 11: ...powering on and resetting the mobile computer entering and capturing data Chapter 3 Accessories describes the accessories available for the mobile computer and how to use the accessories with the mobile computer Chapter 4 Maintenance Troubleshooting includes instructions on cleaning and storing the mobile computer and provides troubleshooting solutions for potential problems during mobile computer...

Page 12: ...as numbered lists Related Documents and Software The following documents provide more information about the MC1000 mobile computers MC1000 Quick Start Guide poster p n 72 69838 xx MC1000 Licensing Patent and Regulatory Information p n 72 69839 xx MC1000 with Windows CE 4 2 Integrator Guide p n 72E 69841 xx Symbol Applications Guide for Symbol Devices p n 72 68901 xx Microsoft Applications Guide fo...

Page 13: ...d version number Motorola responds to calls by email telephone or fax within the time limits set forth in support agreements If your problem cannot be solved by Motorola Enterprise Mobility Support you may need to return your equipment for servicing and will be given specific directions Motorola is not responsible for any damages incurred during shipment if the approved shipping container is not u...

Page 14: ...nspect the equipment for damage If any equipment is missing or damaged contact Motorola Enterprise Mobility support immediately See page x for contact information Accessories Table 1 1 lists the accessories available for the MC1000 Table 1 1 MC1000 Accessories Accessory Description Single Slot Serial USB Cradle Charges the mobile computer main battery and a spare battery and synchronizes the mobil...

Page 15: ...l USB cradle to allow the cradle to be used as a modem cradle Modem Cable Connects the Modem Module to the Single Slot Serial USB cradle Symbol Mobility Developer Kit for eMbedded Visual C v4 0 SMDK for eVC4 A development tool used to create native C and C applications for all Symbol mobile computers running the Microsoft Windows Mobile 2003 Software for Pocket PCs operating system Available at ht...

Page 16: ...tart the mobile computer Main Battery Installation The MC1000 uses either a rechargeable 1800 mAh Li ion battery or three standard alkaline AAA batteries Charge the Li ion battery before using the mobile computer If the Li ion battery is not charged see Battery Charging on page 1 5 Scan LED Scan Window Battery Door Battery Door Latch Keypad Power Button Screen Scan Button Charge LED SD Card Cover ...

Page 17: ... 4 Insert the battery into the battery well top first Figure 1 3 Li ion Battery Insertion 5 Replace the battery door bottom first and press down until it snaps into place CAUTION Ensure the battery adapter clip is positioned correctly or damage to the battery adapter clip and battery door may occur Avoid touching the contacts when positioning the battery adapter clip Battery Adapter Clip Battery D...

Page 18: ...lit See Table 1 2 on page 1 6 Charge time for the Li ion battery is usually less than four hours Charge the mobile computer using a cradle or charge cable or remove and charge the main Li ion battery using a spare battery charger The mobile computer is equipped with a memory backup battery which automatically charges from the main battery When the mobile computer is used for the first time the bac...

Page 19: ...wer source and connect the other end of the charge cable to the mobile computer See Chapter 3 Accessories for accessory setup The mobile computer starts to charge automatically The Charge LED lights to indicate the charge status See Table 1 2 for charging indications Starting the Mobile Computer When the mobile computer is powered on for the first time it initializes The splash screen appears for ...

Page 20: ...e Computer on page 2 13 Li ion Battery Removal To remove the Li ion battery 1 Press the red Power button to turn off the screen and place the mobile computer in suspend mode 2 Pull back the two battery door latches 3 Lift the battery door 4 Pull the battery tab up to remove the battery Figure 1 6 Li ion Battery Removal NOTE Pulling back the left battery door latch places the mobile computer in sus...

Page 21: ...A Battery Removal Spare Battery Charging Use one of two accessories to charge spare Li ion batteries See to Chapter 3 Accessories for more information on spare battery charging SD Memory Card Use a Secure Digital SD memory card to store application data To install an SD memory card 1 Press the red Power button to turn off the screen and place the mobile computer in suspend mode 2 Loosen the two ca...

Page 22: ...9 Figure 1 8 SD Card Cover Screw Removal 3 Remove the SD card cover Figure 1 9 SD Card Cover Removal 4 Insert the SD memory card into the SD card slot Note the position of the notch on SD card Captive Screws SD Card Slot ...

Page 23: ...ve screws Wrist Strap The wrist strap can be installed on either the right or left tether point To install the wrist strap 1 Thread the wrist strap loop through the tether point Figure 1 11 Insert Loop into Tether Point 2 Slip the end of the wrist strap through the loop and pull taught Figure 1 12 Slip Wrist Strap Through Loop ...

Page 24: ...the bottom of the mobile computer Figure 1 13 Insert Handstrap Clip 2 Press the mobile computer down to force the handstrap clip into place Figure 1 14 Press Mobile Computer Down 3 Thread the handstrap loop through the tether point Figure 1 15 Insert Loop into Tether Point 4 Slip the Velcro end of the handstrap through the loop and pull taught Handstrap Clip Handstrap Loop ...

Page 25: ...1 12 MC1000 with Windows CE 4 2 User Guide Figure 1 16 Slip End Through Loop 5 Slide the Velcro end through the clip Figure 1 17 Slide Handstrap through Clip ...

Page 26: ... states The display is off in suspend state and it is on in resume state Keypad The keypad contains a Power button application keys scroll keys and function keys The keypad is color coded to indicate the alternate function keys blue and orange Note that an application can change the keypad functions so the mobile computer s keypad may not function exactly as described See Table 2 1 on page 2 2 for...

Page 27: ...the laser scanner Used in scanning applications CTRL Moves up from one item to another Scrolls a window up Functions as a CTRL key when used with the blue F key The icon appears on the taskbar See Table 2 3 on page 2 7 for more information ALT Moves down from one item to another Scrolls a window down Functions as an ALT key when used with the blue F key The icon appears on the taskbar See Table 2 ...

Page 28: ... alphabetic character in sequence For example press the orange A key and then press the 4 key once to produce the letter g quickly press the 4 key three times to produce the letter i Press the SHIFT key in alpha mode to produce the upper case alphabetic characters on the key For example press the orange A key press the SHIFT key and then press the 4 key once to produce the letter G press the SHIFT...

Page 29: ... select the next item 5 Repeat the SHIFT scroll key combination to select remaining items 6 Perform the desired function To select multiple items in a folder or list 1 Open the folder or list 2 Press A to activate the alpha mode 3 Use the scroll keys to move to the first item 4 Press F CTRL scroll key to move within the list The item name is outlined 5 Repeat step 3 to move to the desired item 6 P...

Page 30: ...the Beeper Volume To adjust the beeper volume 1 Press F DEL The volume control box appears Figure 2 2 Volume Control Box 2 Use the scroll up or scroll down keys to adjust the volume 3 After three seconds of inactivity the settings are saved and the box disappears Adjusting the Screen Contrast To adjust the screen contrast ...

Page 31: ...n All navigation of applications is performed using the keypad See Using the Keypad to Navigate Applications on page 2 4 for more information Taskbar The taskbar at the bottom of the screen displays the Start button active programs and status icons Table 2 3 describes the status icons Start button Opens the Start menu for accessing the Control Panel and programs Active Programs The active applicat...

Page 32: ... 10 increments from 10 to 100 Indicates that the battery is fully charged and the mobile computer is running on external AC power Indicates IP status Only displays when the mobile computer is in emulation mode Indicates that the ActiveSync application is running Indicates that the SHIFT character function is selected Indicates that the F key function is selected Indicates that the CTRL character f...

Page 33: ... entry and then press the ENT key to select it Entering Information To enter information Use the keypad Scan bar code data into data fields Use Microsoft ActiveSync to synchronize or copy information from the host computer to the mobile computer For more information on ActiveSync refer to the MC1000 with Windows CE 4 2 Integrator Guide Entering Information Using the Keypad The alphanumeric keypads...

Page 34: ...mputer 1 Ensure that the mobile computer is loaded with a scanning application 2 Aim the mobile computer at the bar code Figure 2 6 Scanning Figure 2 7 Obstructing Scan Window 3 Press the scan button Ensure the red scan beam covers the entire bar code The Scan LED illuminates red to indicate that the laser is on The Scan LED illuminates green and a beep sounds to indicate a successful decode NOTE ...

Page 35: ...anning modules The best way to specify the appropriate working range per bar code density is through a chart called a decode zone for each scan module A decode zone simply plots working range as a function of minimum element widths of bar code symbols Angle Scanning angle is important for promoting quick decodes When laser beams reflect directly back into the scanner from the bar code this specula...

Page 36: ...nges Table 2 5 MC1000 Laser Decode Ranges Bar Code Density Ranges Near Far 5 0 mil 2 6 in 6 60 cm 4 9 in 12 45 cm 7 5 mil 2 2 in 5 59 cm 7 9 in 20 07 cm 10 mil 1 9 in 4 83 cm 10 8 in 67 95cm Note Minimum distance determined by symbol length and scan angle in cm 5 mil 4 9 7 5 mil 7 9 100 UPC 12 7 17 9 24 1 20 mil 40 mil 30 6 55 mil Minimum distance determined by symbol length and scan angle 0 6 12 ...

Page 37: ...e mobile computer As the mobile computer initializes MC1000 desktop appears Performing a Cold Boot A cold boot restarts the mobile computer and erases all user stored records and entries from RAM Never perform a cold boot unless a warm boot does not solve the problem CAUTION A cold boot resets the mobile computer to the default settings and removes all added applications and all stored data Do not...

Page 38: ... Windows Program Files profiles and My Documents folders are composite RAM based folders generated from ROM many of these files are marked read only Table 2 6 Wakeup Conditions Default Settings Status Description Conditions for Wakeup Power Off When the mobile computer is set to the suspend mode by pressing the Power button these actions wake the mobile computer Power button is pressed AC power is...

Page 39: ...er is a link to file systems mapped using the network redirector The files do not physically reside on the mobile computer The Temp and Recycled folders typically contain RAM based files NOTE All files copied to the RAM based folders are lost after a cold boot ...

Page 40: ...a spare Li ion battery It also synchronizes the mobile computer with a host computer through either a serial or USB connection Four Slot USB cradle charges up to four mobile computers It also synchronizes up to four mobile computers with a host computer through a USB connection Cables The cables snap on to the mobile computer and are used to connect external devices to the mobile computer USB Clie...

Page 41: ...ommunication with a serial device such as a host computer cradle serial communication cable is available For communication setup procedures refer to the MC1000 with Windows CE 4 2 Integrator Guide Charge LED Mobile Computer Slot Spare Battery Spare Battery Charging LED Power Port Serial Port USB Port Scan LED NOTE Use only a Symbol approved power supply output rated 5 4 VDC and minimum 3 A The pow...

Page 42: ...battery contacts as shown on the cradle Note the polarity icon on the battery 3 Insert the battery into the battery slot noting the battery polarity 4 Gently press down on the battery to ensure proper contact The cradle spare battery charging LED see Figure 3 1 on page 3 2 indicates the spare battery charging status See Table 3 1 for charging status indications To remove the spare battery pull the...

Page 43: ...y in slot spare battery not placed correctly cradle is not powered or environment is outside the battery charging temperature range Slow Blinking Amber Spare battery is charging Solid Amber Charging complete Table 3 1 LED Charging Status Indicators LED Indication ...

Page 44: ...harge LED NOTE Use only a Symbol approved power supply output rated 12 0 VDC and minimum 3 3 A The power supply is certified to EN60950 with SELV outputs Use of alternative power supply will invalidate any approval given to this device and may be dangerous HINWEIS Benutzen Sie nur eine Symbol Technologies genehmigt in den Ausgabe 12 VDC und minimum 3A Die Stromversorgung ist bescheinigt nach EN609...

Page 45: ...communication setup procedures refer to the MC1000 Integrator Guide provide printing capabilities to an approved printer Cable Connection 1 Slide the bottom of the mobile computer into the cable cup and gently press it down until it is firmly seated in the cable cup NOTE Re chargeable AAA batteries do not charge in the mobile computer when the mobile computer is placed in the Four Slot USB cradle ...

Page 46: ...le computer s Li ion battery Connect the cables as described above The mobile computer s Charge LED blinks amber to indicate that the battery is charging and turns solid amber when the battery is completely charged The Li ion battery usually charges in less than four hours See Table 3 1 on page 3 3 for charging indication information NOTE To charge the battery for your mobile device battery and ch...

Page 47: ...3 8 MC1000 with Windows CE 4 2 User Guide ...

Page 48: ... as a pocket calculator or other small electronic instrument The screen of the mobile computer is glass Do not to drop the mobile computer or subject it to strong impact Protect the mobile computer from temperature extremes Do not leave it on the dashboard of a car on a hot day and keep it away from heat sources Do not store or use the mobile computer in any location that is extremely dusty damp o...

Page 49: ...obile Computer on page 2 12 Mobile computer removed from cradle while battery was charging Insert mobile computer in cradle and begin charging The main battery requires up to four hours to recharge fully Extreme battery temperature Li ion battery does not charge if battery temperature is below 32 F 0 C or above 104 F 40 C Cannot see characters on screen Mobile computer not powered on Press the Pow...

Page 50: ...ations from the mobile computer to recover memory The mobile computer does not accept scan input Scanning application is not loaded Verify that the mobile computer is loaded with a scanning application See the system administrator Unreadable bar code Ensure the symbol is not defaced Distance between exit window and bar code is incorrect Ensure mobile computer is within proper scanning range Mobile...

Page 51: ...attery is faulty Verify that other batteries charge properly If so replace the faulty battery Mobile computer is not fully seated in the cradle Remove and re insert the mobile computer into the cradle ensuring it is firmly seated Extreme battery temperature Li ion battery does not charge if battery temperature is below 32 F 0 C or above 104 F 40 C Spare Li ion battery is not charging Li ion batter...

Page 52: ...g power Ensure mobile computer is seated correctly If a mobile computer battery is fully depleted it can take up to four hours to fully recharge the Li ion battery Li ion battery is faulty Verify that other batteries charge properly If so replace the faulty battery Mobile computer is not fully seated in the cradle Remove and re insert the mobile computer into the cradle ensuring it is firmly seate...

Page 53: ... was unplugged from AC power too soon Ensure cable is receiving power Ensure mobile computer is seated correctly If a mobile computer battery is fully depleted it can take up to four hours to fully recharge a battery Li ion battery is faulty Verify that other batteries charge properly If so replace the faulty battery Mobile computer is not fully seated in the cable Remove and re insert the mobile ...

Page 54: ...5 non condensing at 122 F 50 C Electrostatic Discharge ESD 15 kV air RH 50 8 kV contact Sealing IP54 category 2 Shock and Vibration Drop Shock 2 times per side 12 drops total of the same unit from a height of 4 feet to concrete at 10 C 23 C and 50 C Tumble 500 meter tumbles 1 tumble 2 drops Vibration 4G s random 5 Hz to 2 000 Hz vibration Cargo Packaged Six 6 foot drop at 23 C 5 Hz Vibration 20 lb...

Page 55: ...The following Sandisk SD cards have been tested and qualified SDSDB 64 201 80 64 MB SDSDB 128 201 80 128 MB SDSDB 512 201 80 512 MB Symbol disclaims all liability of any kind whatsoever including without limitations liability under tort contract intellectual property rights or any other legal theory for the performance of the above Sandisk SD cards and or their interoperability or the lack thereof...

Page 56: ...tion Interchange A 7 bit plus parity code representing 128 letters numerals punctuation marks and control characters It is a standard data transmission code in the U S Autodiscrimination The ability of an interface controller to determine the code type of a scanned bar code After this determination is made the information content is decoded B Bar The dark element in a printed bar code symbol Bar C...

Page 57: ...AC addresses and IP addresses boot or boot up The process a computer goes through when it starts During boot up the computer can run self diagnostic tests and configure hardware and software C CDRH Center for Devices and Radiological Health A federal agency responsible for regulating laser product safety This agency specifies various laser operation classes based on power output during operation C...

Page 58: ...tery and for communicating with a host computer and provides a storage place for the mobile computer when not in use D Data Communications Equipment DCE A device such as a modem which is designed to attach directly to a DTE Data Terminal Equipment device DCE See Data Communications Equipment DCP See Device Configuration Package Dead Zone An area within a scanner s field of view in which specular r...

Page 59: ...g is also supported for the data sent to the host ESD Electro Static Discharge F Flash Disk An additional megabyte of non volatile memory for storing application and configuration files Flash Memory Flash memory is nonvolatile semi permanent storage that can be electronically erased in the circuit and reprogrammed MC1000 mobile computers use Flash memory to store the operating system ROM DOS the t...

Page 60: ...racter spaces Only numeric 0 to 9 and START STOP characters may be encoded Internet Protocol Address See IP I O Ports interface The connection between two devices defined by common physical characteristics signal characteristics and signal meanings Types of interfaces include RS 232 and PCMCIA Input Output Ports I O ports are primarily dedicated to passing information into or out of the mobile com...

Page 61: ...iquid crystal sealed between two glass plates The crystals are excited by precise electrical charges causing them to reflect light outside according to their bias They use little electricity and react relatively quickly They require external light to reflect their information to the user Light Emitting Diode See LED M MC Mobile Computer MDN Mobile Directory Number The directory listing telephone n...

Page 62: ...A variable that can have different values assigned to it Percent Decode The average probability that a single scan of a bar code would result in a successful decode In a well designed bar code scanning system that probability should approach near 100 Print Contrast Signal PCS Measurement of the contrast brightness difference between the bars and spaces of a symbol A minimum PCS value is needed for...

Page 63: ...m spaces 3 Signal conditioning circuit transforms optical detector output into a digitized bar pattern Scanning Mode The scanner is energized programmed and ready to read a bar code Scanning Sequence A method of programming or configuring parameters for a bar code reading system by scanning bar code menus SDK Software Development Kit Self Checking Code A symbology that uses a checking algorithm to...

Page 64: ...ng of the quiet zone margin adjacent to the start character to the end of the quiet zone margin adjacent to a stop character Symbology The structural rules and conventions for representing data within a particular bar code type e g UPC EAN Code 39 PDF417 etc T TFTP Trivial File Transfer Protocol A version of the TCP IP FTP File Transfer Protocol protocol that has no directory or password capabilit...

Page 65: ...Glossary 10 MC1000 with Windows CE 4 2 User Guide W Warm Boot A warm boot restarts the mobile computer by closing all running programs All data that is not saved to flash memory is lost ...

Page 66: ... charging spare batteries 1 8 cleaning 4 1 cold boot 1 6 contents 1 1 conventions notational ix cradles four slot charge only 3 1 four slot USB 3 5 serial USB cradle 3 1 single slot 3 2 LED indicators 3 3 D DCP for MC1000 ix decode ranges 2 11 Device Configuration Package 1 2 Device Configuration Package for MC1000 ix directory structure 2 13 E entering data with keypad 2 8 entering data with scan...

Page 67: ... scan wedge 2 9 scanning 2 9 adjusting the distance 2 10 angle 2 10 LED indicators 2 10 range 2 10 screen i vii screen contrast 2 5 SD card installation 1 8 Secure Digital SD slot vii Secure Digital card 1 8 selecting items using the keypad 2 4 serial USB cradle 3 1 service information x single slot cradle RS232 cable 1 2 single slot cradle USB cable 1 2 single slot serial USB cradle 1 1 3 3 singl...

Page 68: ...Index 3 W waking the mobile computer 1 7 wrist strap 1 1 wrist strap installation 1 10 ...

Page 69: ...Index 4 MC1000 with Windows CE 4 2 User Guide ...

Page 70: ......

Page 71: ...ville New York 11742 USA 1 800 927 9626 http www symbol com MOTOROLA and the Stylized M Logo and Symbol and the Symbol logo are registered in the U S Patent and Trademark Office All other product or service names are the property of their registered owners Motorola Inc 2007 ...

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