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Motorola MOTORAZR maxx V6, Service Manual

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Motorola MOTORAZR maxx V6 Service Manual Download Page 46

42

 

 October 26, 2006

Troubleshooting

 6809505A64-O

Travel Charger EMU Mid-Rate Switcher -TWN 

SPN5216 

Travel Charger EMU Mid-Rate Switcher -UK/HK 

SPN5190 

Travel Charger EMU Mid-Rate Switcher -US ENG 

SPN5185 

Travel Charger EMU Rapid Switcher -Argentina 

SPN5197 

Travel Charger EMU Rapid Switcher -BRAZIL 

SPN5196 

Travel Charger EMU Rapid Switcher - HK 

SPN5199 

Travel Charger EMU Rapid Switcher -Japan 

SPN5275 

Travel Charger EMU Rapid Switcher -MEXICO 

SPN5200 

Travel Charger EMU Rapid Switcher -PRC 

SPN5198 

Travel Charger EMU Rapid Switcher - US 

SPN5202 

Travel Charger EMU Rapid TWN 

SPN5270 

Vehicle Power Adapter EMU - VC700 

SYN0847 

Table 7.  Accessories(Continued)

Part Description

Part Number

Summary of Contents for MOTORAZR maxx V6

Page 1: ...Level 1 2 Service Manual 6809505A64 O V6 Digital Wireless Telephone UMTS 2100 GSM 900 1800 1900 GPRS ...

Page 2: ...US Patent Trademark Office All other product or service names are the property of their respective owners Motorola Inc 2006 All rights reserved Mobile Devices Business Sawgrass International Concourse 789 International Parkway Room S2C Sunrise FL 33325 6220 ...

Page 3: ... Identity Module SIM 4 14 Removing and Replacing the Rear Housing 4 14 Removing and Replacing the Antenna 4 16 Removing and Replacing the Transceiver Board Assembly 4 17 Removing and Replacing the Flip Assembly Cover 4 18 Removing and Replacing the Display Module Assembly 4 21 Removing and Replacing the Keypad Assembly 4 24 Removing and Replacing the Flip Hinge Assembly 4 25 Subscriber Identity Mo...

Page 4: ...2 October 26 2006 Contents ...

Page 5: ...ical or production changes are incorporated into Motorola products a revision letter is assigned to the chassis or kit affected for example A B or C and so on The chassis or kit number complete with revision number is imprinted during production The revision letter is an integral part of the chassis or kit number and is also listed on schematic diagrams and printed circuit board layouts Regulatory...

Page 6: ... assembly testing and troubleshooting methods and with the operation and use of associated test equipment Scope ThismanualprovidesbasicinformationrelatingtoV6 telephones andalso toprovideprocedures and processes for repairing the units at Level 1 and 2 service centers including Unit swap out Repairing of mechanical faults Basic modular troubleshooting Testing and verification of unit functionality...

Page 7: ...nent Motorola High Tech Centers will perform level 4 full component repairs Customer Support Customer support is available through dedicated Call Centers and in country help desks Product Service training should be arranged through the local Motorola Support Center Parts Replacement When ordering replacement parts or equipment include the Motorola part number and descrip tion used in this service ...

Page 8: ...ARFCN1 9888 UARFCN1 in increments of 25 RX 2110 to 2170 MHz Frequency MHz UARFCN1 5 where 10562 UARFCN1 10838 UARFCN1 in increments of 25 Channel Spacing 200 kHz GSM DCS PCS 5 MHz UMTS Channels 174 EGSM 374 DCS 274 PCS carriers with 8 channels per carrier 11 UMTS Duplex Spacing 45 MHz GSM 95 MHz DCS 80 MHz PCS 190 MHz UMTS Modulation GMSK AT BT 0 3 GSM DCS PCS QPSK UMTS Transmitter Phase Accuracy ...

Page 9: ... for G900 and 29 dBm for DCS PCS and 22 9 dBm for WCDMA max power Spurious Emissions 36 dBm from 0 1 to 1 GHz 30 dBm from 1 to 4 GHz Receive Sensitivity 102 dBm GSM 102 dBm DCS PCS RX Bit Error Rate 2 UMTS System Functions Specification Speech Coding Type Adaptive Multirate AMR RF Power Output 21 dBm Spurious Emissions 36 dBm from 0 1 to 1 GHz 30 dBm from 1 to 4 GHz Error Vector Magnitude 17 5 PN9...

Page 10: ...nd a removable back cover and provides up to 255 minutes of talk time and 516 hours of standby time in GSM mode The battery provides up to 197 minutes of talk time and up to 330 hours of standby time in WCDMA mode The phone accepts 3V Subscriber Identity Module SIM cards that fit into the SIM holder under the battery The antenna is a fixed stub type antenna Inexpensive direct connection to a compu...

Page 11: ...ber matches a phone book entry that name will be displayed If there is no phone book entry the incoming phone number will be displayed In the event that no caller identification information is available an incoming call message is displayed SIM Toolkit Class 2 SIM Application Toolkit is a value added service delivery mechanism that allows GSM operators to customize the services they offer their cu...

Page 12: ... that correspond to text options displayed on the screen The left and right soft keys perform the function shown in the corners of the display The right key will usually select an option whereas the left key will usually exit a function or return to a previous screen The menu key opens the initial menu structure or allows access to a submenu whenever ï appears on the display 061418o Figure 1 Telep...

Page 13: ...em outside the user s home network When leaving the home network area the phone roams or seeks another network Message Waiting Indicator 5 Appears when the phone receives a text message This is a network dependent feature Voice Message Waiting Indicator 1 Appears when a voicemail message is received This is a network dependent feature 061420o Figure 2 Main Screen Icon Display Whether a phone displ...

Page 14: ... in the idle screen to indicate the battery charge level The gauge shows four levels 100 66 33 and Low Battery Battery Removal Removing the battery causes the device to immediately shut down and any pending work partially entered phone book entries or outgoing messages for example is lost Pressing either volume key will mute the alert E All batteries can cause property damage and or bodily injury ...

Page 15: ...4B36 ground cord and 42 80385A59 wrist band Provides protection from damage to device caused by electrostatic discharge ESD 0 00 00 30005 AMS 2 Disassembly tool plastic with flat and pointed ends manual opening tool Used during assembly disassembly of device Tweezers plastic Used during assembly disassembly Digital Multimeter HP34401A2 Used to measure battery voltage 0 00 00 40810 AMS 2 GSM DCS Te...

Page 16: ... damage from electrostatic discharge ESD Ensure adequate static protection is in place when handling shipping and servicing the internal components of this equipment G Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components E All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry keys or beaded...

Page 17: ...ts side first into the battery compartment and push down 7 Insert the ridge at the bottom of the battery housing into the base of the phone then push the cover down and snap it into place 031828o Figure 2 Removing the Battery E There is a danger of explosion if the Lithium Ion battery is replaced incorrectly Replace only with the same type of battery or equivalent as recommended by the battery man...

Page 18: ...the battery and battery door as described in the procedures Removing and Replacing the Rear Housing 1 Remove the battery cover battery and SIM as described in the procedures 2 Using a Torx driver with a T 6 bit remove the screws at each side of the phone Retain the screws for reassembly 031829o Figure 3 Removing the SIM G This product contains static sensitive devices Use anti static handling proc...

Page 19: ...ar housing assembly away from the phone 6 To replace align the housing latches with the corresponding openings on the front housing Gently press the housings together until the catches snap into place 7 Replace the 2 housing screws and tighten to a final torque setting of 1 7 inch pounds Do not over tighten 8 Replace the antenna SIM battery and battery cover as described in the procedures 040701o ...

Page 20: ...a assembly away from the phone 4 To replace align assembly starting near accessory connector then snap opposite end 5 Carefully press the antenna assembly into position until the antenna assembly latches snap into position 6 Replace the rear housing assembly SIM battery and battery cover as described in the procedures 040712o Figure 6 Removing the Antenna Assembly G Ensure antenna connector is pro...

Page 21: ...ated with the PCB still held in hand 6 The PCB should then be rotated into position into the front housing 7 Replace the rear housing SIM battery and battery cover as described in the procedures G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage G The flexible printed cable FPC flex is easily damaged Exer...

Page 22: ...ly as described in the procedures 2 Remove the main lens to have access to the screws 3 Use the T 5 driver to remove the 6 screws from the flip assembly see Figure 8 Retain the screws for re assembly 4 Before removing the flip cover note the locations of the smart buttons on the sides of the flip assembly 031838o Figure 8 Removing the Flip Assembly Screws Screws Screws Screws ...

Page 23: ...vice Manual Disassembly 5 Use the disassembly tool to gently pry off the flip cover see Figure 9 6 Remove the smart buttons on the side of the flip assembly Set them aside for reassembly 040722o Figure 9 Separating the Flip Assembly Cover ...

Page 24: ...sembly 10 Align the flip cover to the flip assembly gently press the flip cover onto the flip assembly until the flip cover latches engage 11 Insert the 6 screws and tighten to a final torque setting of 1 5 inch pounds Do not over tighten Avoid damage to the flex cable 12 Use the main lens press to assembly the main lens Press lens at 16 0 kgf and hold for 20 seconds 13 Replace the transceiver boa...

Page 25: ...rd assembly flip assembly cover and camera assembly as described in the procedures G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage G The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling 061430o Figure 11 Removing and Replacing the Display Module Assembly ...

Page 26: ...see Figure 12 5 Carefully and gently lift one corner of the display module assembly out of the flip assembly 6 Avoid damagetotheelectricalcomponentson the flexwhilecarefullyremovingthedisplay module assembly from the flip assembly 061430o Figure 12 Display Module Assembly Flex Connector Be sure the volume smart buttons and voice button are correctly positioned in relation to the corresponding swit...

Page 27: ...of the display assembly components are damaged 10 Align the flip display flex to the flex connector on the flip display assembly and gently press down on the flex connector until properly seated 11 Insert the 2MP imager mounting screws and tighten to a torque of 0 6 inch pounds 12 Replace the camera assembly flip assembly cover transceiver board rear housing antenna SIM battery and battery connect...

Page 28: ...mble the keypad into the transceiver front housing by aligning the two bottom tabs to the slots in the housing Rotate the keypad in place such that the remaining 6 tabs are inserted into the remaining slots 4 Ensure the 6 tabs are fully inserted into the transceiver housing 5 With the flip open place the assembly in thepress fixture with the keypad flip facing down Operate the press The keypads fl...

Page 29: ...he T3 screw used to secure the hinge 3 Remove the two T6 screws used for securing the flip hinge bracket and the third screw in the flip inner that is used to lock the hinge in place G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage G The flexible printed cable FPC flex is easily damaged Exercise extreme...

Page 30: ...arefully grip the hinge assembly and make sure that the flex cable will not be damaged 5 Unseat the hinge spring as shown in figure 18 061430o Figure 17 Removing the Flip Hinge Assembly 061430o Figure 18 Removing the Flip Hinge Assembly Hinge Spring ...

Page 31: ... 6 Carefully remove the flex cable from the flip See figure 19 7 Remove the plastic barrel guide from the flip hinge assembly 061430o Figure 19 Removing the Flex Cable from the Flip Hinge Assembly 061430o Figure 20 Removing the Flip Hinge Assembly Barrel Guide ...

Page 32: ...y insert the flex cable through the flip assembly 12 Assemble and insert the hinge spring 13 Replace the screw used to secure the hinge Tighten to a torque of 0 7 inch pounds 14 Replace the two screws used for securing the flip hinge bracket Tighten to a torque of 1 7 inch pounds 15 Replace the camera assembly flip assembly cover transceiver board rear housing antenna SIM battery and battery conne...

Page 33: ...such as menu and stored memory such as phone books or even just program a unit with basic user information such as language selection E6 telephones use TrueSync synchronization software to effect a personality transfer Identification Each Motorola GSM device is labeled with a variety of identifying numbers The following information describes the current identifying labels Mechanical Serial Number ...

Page 34: ...bile station types or individual units The full IMEI structure is listed in Table 2 Where TAC Type Allocation Code formerly known as Type Approval Code NN Reporting body identifier XXXXXX Type Identifier ZZZZZZ Individual unit serial number A Phase 1 0 Phase 2 check digit defined as a function of all other IMEI digits Other label number configurations present are TRANSCEIVER NUMBER Identifies the ...

Page 35: ...s described in the procedures 6 Press to turn the phone ON Manual Test Mode Commands Table 3 Manual Test Commands Key Sequence Test Function Name Remarks Menu 048263 Enter manual test mode End Key Exit manual test mode 54 Suspend Required for all Test Mode Operations 0 0 0 Select tone 0 0 0 1 Select tone 1 0 0 2 Select tone 2 0 0 3 Select tone 3 0 0 4 Select tone 4 0 0 5 Select tone 5 0 0 6 Select...

Page 36: ...l band GSM 900 1800 10 1 0 Read band 3 GSM 4 DCS 5 PCS 6 GSM DCS 18 0 Initialize non volatile memory Master Reset 18 1 Initialize non volatile memory Master Clear 55 2 001 Test Display All pixels ON 55 2 000 Test Display All pixels OFF 55 2 002 Test Display Checkerboard pattern A 55 2 003 Test Display Checkerboard pattern B 55 2 004 Test Display Border pixels ON 06 IMEI Check No Test Mode Required...

Page 37: ...l or no display a Transceiver board connections faulty Remove rear chassis assembly from unit check general condition of flexible printed cable flex If the flex is good check that the flex connector is fully pressed down If not check connector to transceiver board connections If faulty connector replace the transceiver board assembly If connector is not at fault proceed to b b Flip assembly defect...

Page 38: ...nse when flip is opened or closed usually indicated by inability to answer incoming calls by opening the flip or inability to make outgoing calls a Flip assembly defective Temporarily replace the flip assembly with a known good assembly If fault has been cleared reassemble with the new flip assembly If fault not cleared proceed to b b Transceiver board assembly defective Forward to an authorized l...

Page 39: ...October 26 2006 35 Level 1 and 2 Service Manual Troubleshooting Exploded View Diagram 061438o Figure 23 Exploded View Diagram ...

Page 40: ...rent part number information Table 5 Exploded View Parts List Main Assembly E There is a danger of explosion if the Lithium Ion battery pack is replaced incorrectly Replace only with the same type of battery or equivalent as recommended by the battery manufacturer Dispose of used batteries according to the manufacturer s instructions 0171718D01 0171718D02 0171718D03 0171718D05 0171718D06 0171718D0...

Page 41: ...October 26 2006 37 Level 1 and 2 Service Manual Troubleshooting Exploded View Diagram Front Housing 031826o Figure 24 Exploded View Diagram Front Housing ...

Page 42: ...ation for current part number information Table 6 Exploded View Parts List Front Housing E There is a danger of explosion if the Lithium Ion battery pack is replaced incorrectly Replace only with the same type of battery or equivalent as recommended by the battery manufacturer Dispose of used batteries according to the manufacturer s instructions DESCRIPTION QTY PART NUMBERS 1571782C01 1571782C02 ...

Page 43: ...phony SYN1447 Bluetooth Mono Headset Nickel H500 SYN1290 Bluetooth Stereo Headset HT820 SYN0948 Bluetooth Stereo Transceiver DC800 SYN1001 DJ Headset Bluetooth Music and Telephony SYN1673 H3 Bluetooth Headset Cherry Red SYN1736 H3 Bluetooth Headset Dark Pearl Grey SYN1507 H350 Bluetooth Headset Dark Pearl Grey SYN1763 H350 Bluetooth Headset Sapphire Blue SYN1738 H350 Bluetooth Headset Silver Quart...

Page 44: ... CFLN1232AB Bluetooth Speaker Quadrant Refresh HF820 SYN0736 Self Install Car Kit Universal Mandarin Smart Drive SYN0888 Self Install Car Kit Universal Smart Car Kit Smart Drive SYN0890 128MB microSD card Mot SD adapter SYN1403 1GB microSD card Mot SD adapter SYN1406 256MB microSD card Mot SD adapter SYN1404 32MB microSD card Mot SD adapter SYN1401 512MB microSD card Mot SD adapter SYN1405 64MB mi...

Page 45: ...F batteries HongKong plug SYN1491A Battery Only Charger for PF batteries PRC plug SYN1489A Battery Only Charger for PF batteries Taiwan plug SYN1490A Battery Only Charger for PF batteries US Euro plug SYN1488A Charger Adapter EMU CE Y cable SKN6185 Charger Adapter EMU EMU Y cable SKN6222 P790 Power on the Go SPN5353 Power On The Go Verizon SYN1435 Smart Cable EMU Motorola SYN1003 Standard Car Char...

Page 46: ...Argentina SPN5197 Travel Charger EMU Rapid Switcher BRAZIL SPN5196 Travel Charger EMU Rapid Switcher HK SPN5199 Travel Charger EMU Rapid Switcher Japan SPN5275 Travel Charger EMU Rapid Switcher MEXICO SPN5200 Travel Charger EMU Rapid Switcher PRC SPN5198 Travel Charger EMU Rapid Switcher US SPN5202 Travel Charger EMU Rapid TWN SPN5270 Vehicle Power Adapter EMU VC700 SYN0847 Table 7 Accessories Con...

Page 47: ... station equipment identity 30 mechanical serial number 29 product 1 IMEI 30 in use indicator 9 indicators alert setting 10 battery level 10 in use 9 menu 10 message waiting 9 roam 9 signal strength 9 voice message waiting 9 M manual test mode 31 menu indicator 10 message waiting indicator 9 MSN 29 N names product 1 O operation 8 battery 10 controls indicators and I O connectors 8 P part numbers a...

Page 48: ...service procedure ordering replacement parts 3 shut down upon battery removal 10 signal strength indicator 9 SIM card 29 personality transfer 29 replacing 14 SIM Toolkit 7 SIM removing and replacing 14 specifications 4 support customer 3 product 3 T text entry 7 tools and test equipment 11 transceiver board assembly removing and replacing 17 21 troubleshooting 31 manual test mode 31 manual test mo...

Page 49: ...October 26 2006 Index 3 Level 1 and 2 Service Manual INDEX ...

Page 50: ......

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