Motorola MEA 3.1 User Manual Download

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5 Customer Service Information

If you have read this document and made every effort to resolve installation or operation issues
yourself and still require help, please contact your regional Motorola support representatives

USA

Motorola System Support Center (SSC) using the following contact information:

Phone:

800-221-7144

Hours of Operation:

7 days a week, 24 hours

Europe

Phone:

+44 (0)1793 564680

Email:

[email protected]

Hours: of Operation:

Mon-Fri 09:00 - 17:00 GMT

Calls are logged 24 x 7, cases will be worked Mon-Fri 09:00 - 17:00 GMT

Asia and Pacific Region

Remote Technical Help Desk (Channel Partners)

Phone:

+63 28 92 79 93

Email:

[email protected]

Hours of Operation:

Mon - Fri 8 am - 6 pm

Sat 8 am - 12 noon

Summary of Contents for MEA 3.1

Page 1: ...MEA 3 1 Vehicle Mounted Modem Users Guide Documentation Revision 3 1 7 ...

Page 2: ......

Page 3: ...nonexclusive royalty free license to use that arises by operation of law in the sale of a product Disclaimer Please note that certain features facilities and capabilities described in this document may not be applicable to or licensed for use on a particular system or may be dependent upon the characteristics of a particular mobile subscriber unit or configuration of certain parameters Please refe...

Page 4: ......

Page 5: ...NFIGURATION 7 3 1 IP Addressing Considerations 7 3 2 Accessing the MEA Device Administration Web Pages 7 3 2 1 Administrator and Access Account Information 7 3 2 1 1 Password Information 8 3 2 2 Viewing MEA Device Administration Redirect Page 9 3 2 3 Viewing MEA Device Administration Home Page as an Administrator 10 3 2 4 Viewing MEA Device Administration Home Page as a Normal User 11 3 2 5 VMM De...

Page 6: ...evice Firmware 26 4 3 Security Provisioning Web Page 28 4 3 1 Provision Username Section 28 4 3 2 Provision Groupname Section 28 4 4 Resetting the VMM via the Device Administration Web Page 29 4 5 Restoring Factory Settings User Supplied Mode Limitations 31 4 5 1 Recovering from VMM Reset to Default in User Supplied Mode 31 4 5 1 1 Resetting Device Addressing Mode Using Device Manager 31 4 5 1 2 R...

Page 7: ...ices Division 35 5 2 1 1 Radio Products and Services Division Telephone Numbers 36 5 2 2 Returning System Components to Motorola 36 5 2 3 Returning FREs 36 6 WARRANTY INFORMATION 37 7 REGULATORY INFORMATION 40 7 1 FCC Information 40 7 2 FCC RF Energy Exposure Statement 40 7 3 Regulatory and RF Safety Exposure 40 v ...

Page 8: ...stem Update Save Completed Web Page 18 Figure 3 10 External Device Provisioning Table 19 Figure 3 11 MeshTray Status Tab VMM 21 Figure 3 12 MeshTray Security Tab VMM 22 Figure 3 13 MeshTray Authentication Activity tab VMM 23 Figure 4 1 Enter New Password Web Page 24 Figure 4 2 Confirm Changes Window for Enter New Password 25 Figure 4 3 Password Changed Confirmation Web Page 25 Figure 4 4 Update De...

Page 9: ...vice including geo location The VMM efficiently combines the functionality of a MEA subscriber device and client modem into a single cost effective wireless network component This makes it easy for any Ethernet ready device to access a MEA mobile broadband network Computers IP video cameras sensors signs signals etc can all be Mesh Enabled to send and receive data at burst rates of up to 6 Mbps Al...

Page 10: ... device and can be accessed by connecting a PC to the wired interface Additional information is provided later in the manual Detailed information about MeshManager software and its usage is found in the following publications MeshManager User s Guide and QuickStart for MeshManager 2 2 Equipment Requirements A VMM6300 is utilized similarly to a subscriber device within a MEA network and will be use...

Page 11: ...ble provided in the next section 2 3 1 MAC Address Table The MAC Address table has been included for recording the Ethernet MAC address and transceiver MAC address for a set of VMM devices as a quick reference These addresses will be required later in the configuration and management process Write the MAC numbers into the MAC Address Table provided below MAC Address Table MAC Address 00 05 12 0A x...

Page 12: ...terproof and should be reasonably protected from moisture and other exposed outdoor environments 2 Connect the antenna to the N type connector 3 Insert the Power Plug into Power Connector 4 Verify that both MAC addresses have been recorded in Section 2 3 1 as this information will be required to configure and test the device 5 If installing more than one IP device to the VMM6300 a separate hub dev...

Page 13: ...cally Vehicle Mounted Modems are distributed within a network and are used as subscriber devices A rule of thumb is to deploy 2 3 hop networks to optimize range latency and throughput to subscriber devices The VMM6300 installation location must provide applicable DC power for the device It is required that the VMM chassis be grounded to minimize the possibility of ESD electrostatic discharge induc...

Page 14: ...tware screen display the devices using the MAC address Note This step assumes that the MeshManager software has been installed and running on a networked computer 4 Within the MeshManager software screen select the appropriate VMM in the device tree 5 Right click on the device MAC address and select the Ping option A successful response to the Ping command verifies that the VMM is communicating to...

Page 15: ... MeshManager If the factory setting is used then the default addressing mode will be Remote DHCP and the VMM SBC IP address will be assigned by the network DHCP server If the SBC addressing mode was changed to Statically Provisioned and an IP address was entered then the entered IP address will be used If the SBC addressing mode was changed to Statically Provisioned but no IP address was entered t...

Page 16: ... default initial password is admin The password for the admin account should be changed during installation Access User Password The username is monitor and the default password is monitor The password for the Access account can be changed by the administrator Figure 3 1 Enter Network Password Initial Web Page Authentication Dialog 8 ...

Page 17: ...ministration Redirect Page After the login authentication has been completed the web browser will display a redirecting page and your browser will automatically transition to the home web page for MEA Device Administration Figure 3 2 MEA Device Administration Redirecting Web Page 9 ...

Page 18: ...firmware revision number and the reported link quality for the link to the IAP Additional web page links are available when logging in as an Administrator same as Super User In the Device Management section of the Home tab the Administrator can Change Admin password Change User password Access Account Security Provisioning Update Device Firmware Restore Factory Defaults Reset the Device Figure 3 3...

Page 19: ...cess Account with some basic information about the device including the IP addresses assigned to the device the MAC addresses of the device the firmware revision and the reported link quality for the link to the IAP In the Device Management section of the Home tab the Access Account User can Change User password Reset the Device Figure 3 4 MEA Device Administration Home Page Normal User Login 11 ...

Page 20: ...n 3 2 5 1 Viewing the VMM Configuration Tab as an Administrator The VMM Device Administration Configuration page when viewed as an Administrator same as Super User Login allows for changes to the configuration of the VMM6300 Figure 3 5 VMM Device Administration Configuration Page Super User Login The fields displayed in the Configuration tab are described in the following table 12 ...

Page 21: ... DHCP leases that the VMM offers to the attached Ethernet devices 300 Device Priority The Device Priority provisioning area allows the operator to set the priority assigned to wireless messages transmitted by this device A priority of 7 is the highest priority setting Levels 0 7 are available based on your configuration as set by the Network Administrator Geo Settings The Geo Settings area allows ...

Page 22: ...ata can be viewed on the Geo Position tab 1 The Enable Geo Position check box has to be checked on the Configuration tab in the Geo Settings section of the screen 2 The map server s IP address needs to be provided in the Primary Map Address field in the Geo Settings section The Secondary Map Address is optional For additional information about the Geo Location feature refer to the MeshPositioning ...

Page 23: ...d Unassociated State In the associated state the device is using infrastructure equipment to communicate In the unassociated state the device operates in peer to peer mode There are three addressing schemes which allow the IT manager increased flexibility in deployment Network DHCP Statically Provisioned and User Supplied All of these schemes may be assigned per device either by the user or by the...

Page 24: ...dresses are derived from the MAC address by default It should be noted that a DHCP server can still exist on the network to hand out addresses to other nodes using the Network DHCP Scheme as long as the server s address range does not conflict with addresses assigned to devices using the Statically Provisioned or User Supplied Schemes The IP addresses and options used are configurable per device u...

Page 25: ...xternal Device Provisioning section of this guide A similar screen will be displayed for the access account the web page will indicate Normal User Login Normal users can change only those settings for which they have system privileges When the desired configuration has been completed click on the Apply button on the Device Addressing panel on the Device Administration Configuration Page You will b...

Page 26: ...ve Completed Web Page After the settings have been saved click the Finished button Your web browser should return to the MEA Device Administration home page A reboot of the device is not required for the changes to take effect 18 ...

Page 27: ...tains a valid address Any address can be disabled by clearing the checkbox The pull down menu options indicate whether this address will be offered via the local DHCP service Local DHCP or Statically Provisioned The Statically Provisioned setting is used to support devices that do not use DHCP to acquire an address The MAC address field is used for Local DHCP addresses so that the IP address can b...

Page 28: ...box The IP addresses are derived as follows Transceiver MAC address 00 05 12 0A XX YY Derived MAC addresses Local gateway 10 xx yy 9 Client1 10 xx yy 10 Client2 10 xx yy 11 Client3 10 xx yy 12 Where XX and YY are hex values from the transceiver MAC address and the lowercase xx and yy are the same values in decimal For example a VMM with a transceiver MAC address of 00 05 12 0A 80 20 would have a d...

Page 29: ...criber Device etc The Firmware Version and Firmware Build Date displayed here can be used to verify that the correct firmware revision is currently loaded on the device particularly after a firmware upgrade The associated IAP MAC address and the IAP Link Quality are also displayed Note Viewing the Configuration tab in MeshTray from a laptop that is connected directly to a VMM s Ethernet port will ...

Page 30: ... Authentication section allows for adding and removing Group Names and each of their passwords There is a maximum of eight group names Figure 3 12 MeshTray Security Tab VMM 3 6 3 MeshTray Authentication Activity The Authentication Activity tab displays any activity occurring between the VMM and the IAP and between the VMM and another Subscriber device Peer to Peer The Clear button can be used to d...

Page 31: ...Mesh Enabled Access Vehicle Mounted Modem Users Guide Figure 3 13 MeshTray Authentication Activity tab VMM 23 ...

Page 32: ...y the administrator or the Change User Password function is selected the device will present the following web page Figure 4 1 Enter New Password Web Page The operator is expected to enter a new password for the web account and click on the submit button Once the password entry is complete the device will prompt the operator for confirmation of the change 24 ...

Page 33: ...2 Confirm Changes Window for Enter New Password When the operator confirms the change the new password will be stored in flash and the device will present a status screen indicating that the change was successful Figure 4 3 Password Changed Confirmation Web Page 25 ...

Page 34: ...gress in the background In such cases there is no clear indication of when the upgrade is finished It is recommended to perform an upgrade via MeshManager and wait until the connection to the device SNMP is reestablished When the Upgrade Device Firmware function is selected from the MEA Device Administration Home Page the device will present the following web page Figure 4 4 Update Device Firmware...

Page 35: ...he device will present an upgrade progress screen This page will indicate the current stage in the upgrade process Figure 4 6 Firmware Upload Progress Web Page Once the upgrade is completed the device must be reset The Finished button will transition the web browser to the reset screen See the Resetting the VMM via the Device Administration Web Page section in this manual for additional informatio...

Page 36: ...s used to communicate to the IAP and can be changed from this screen If a new username is entered the previous username is not retained Password and Re enter new password These two fields can be used to change the password for an existing username or to provide a password for a new username 4 3 2 Provision Groupname Section Groupname the groupname provided in this field is used for peer to peer co...

Page 37: ...ges In order to reset the device return to the MEA Device Administration home page and click on the Reset the Device link in the Device Management panel The web page displayed will allow you to reset the device Figure 4 8 Device Reset Prompt Web Page Once you have commanded the device to reset the following screen will be displayed Your browser will delay for a short time then transition to the ho...

Page 38: ...Figure 4 9 Device Reset in Progress Page NOTE After the completion of the reset you may experience a significant delay when bringing up another web page Be patient 30 ...

Page 39: ...change the selected device addressing mode via Device Manager to either User Supplied or Statically Provisioned 4 5 1 2 Resetting Device Addressing Mode via Configuration Web Page Because the factory default settings were restored the VMM will offer one IP address via DHCP This address will be in the form 10 xx yy 10 where xx and yy are based on the transceiver MAC address as described in section ...

Page 40: ...Figure 4 10 Restore Factory Settings Web Page The Restore Factory Defaults function allows the operator to return the device to factory defaults This change will include the web password for the administrator and access accounts This will also return the local IP addresses to the default MAC derived values The confirmation window will be displayed Click on the OK button to confirm the action 32 ...

Page 41: ...m Users Guide Figure 4 11 Confirm Changes Window for Restore Factory Settings The Factory Settings Restored page will be displayed Figure 4 12 Factory Settings Restored Web Page Click on the Finished button to complete the reset procedure 33 ...

Page 42: ... Center SSC using the following contact information Phone 800 221 7144 Hours of Operation 7 days a week 24 hours Europe Phone 44 0 1793 564680 Email essc motorola com Hours of Operation Mon Fri 09 00 17 00 GMT Calls are logged 24 x 7 cases will be worked Mon Fri 09 00 17 00 GMT Asia and Pacific Region Remote Technical Help Desk Channel Partners Phone 63 28 92 79 93 Email wi4Tech motorola com Hours...

Page 43: ...formation for components of your system Serial number s of the device s or component s requiring support A written description of the symptom or observation of the problem When did it first appear Can it be reproduced What is the step by step procedure to cause it Do other circumstances contribute to the problem For example changes in weather or other conditions Maintenance action preceding proble...

Page 44: ... 2 3 Returning FREs Return faulty FREs to Motorola for repair When you return an assembly for service follow these best practices Place any assembly containing CMOS devices in a static proof bag or container for shipment Obtain a return authorization RA number from the Motorola System Support Center Include the warranty model kit numbers and serial numbers on the job ticket as necessary If the war...

Page 45: ...or liability for additions or modifications to this warranty unless made in writing and signed by an officer of Motorola Unless made in a separate written agreement between Motorola and the original end user purchaser Motorola does not warrant the installation maintenance or service of the Product Motorola cannot be responsible in any way for any ancillary equipment not furnished by Motorola which...

Page 46: ... products from light power telephone poles etc O Dispatch to remote site locations P Loading of software upgrades or fixes into the devices V GOVERNING LAW In the case of a Product sold in the United States and Canada this Warranty is governed by the laws of the State of Illinois and the Province of Ontario respectively VI PATENT AND SOFTWARE PROVISIONS Motorola will defend at its own expense any ...

Page 47: ...s the exclusive rights to reproduce in copies and distribute copies of such Motorola software Motorola software may be used in only the Product in which the software was originally embodied and such software in such Product may not be replaced copied distributed modified in any way or used to produce any derivative thereof No other use including without limitation alteration modification reproduct...

Page 48: ... the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help 7 2 FCC RF Energy Exposure Statement 1 This equipment complies with FCC RF Energy exposure limits set forth for an uncontrolled environment 2 This Transmitter must not be co loca...

Page 49: ...GHz and Attachment to resolution 303 from July 2 2002 RF Exposure Compliance and Guidelines Operating Instructions To ensure compliance with the general population uncontrolled environment RF exposure limits in these standards the antenna should be kept at a minimum separation distance of 20cm from all persons when used in a personal or laptop computer ATTENTION To ensure compliance with FCC requi...

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