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Motorola MBP944CONNECT, User Manual

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Motorola MBP944CONNECT User Manual Download Page 45

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45

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H

Troubleshooting for Wi-Fi

®

 Internet Viewing

Category

Problem 

Description / Error

Solution

Account

I am unable to login 
even after 
registration.

Please check your user name and 
password.

Account

I receive an error 
message saying: 
"Email ID is not 
registered".

Please ensure that you have 
registered with us. Tap 

Create 

Account

 to create an account.

Account

What do I do if I 
forget my 
password?

Click on the "Forgot Password" 
link on https://
app.hubbleconnected.com/
#lostpassword OR on your 
Android™ or iOS application. An 
email will be sent to your 
registered email address.

Account

I am unable to 
receive a new 
password although I 
have used the 
"Forgot password"
option.

1.

The e-mail might have been
sent to your Junk Mail
Folder. Please check your
Junk Mail Folder.

2.

There might be a delay in
getting your e-mail. Please
wait a few minutes and
refresh your email account.

Connectivity 
Issues

I get a message: We 
are having problems 
accessing your 
Camera. This could 
be due to the lack of 
an internet 
connection. Please 
wait and try again 
later.

1.

Please try again in a few
minutes. This could be
because of any issue with
your internet connection.

2.

If the problem remains,
please restart your Camera
to check if this fixes the
problem.

3.

Please restart your Wireless
Router.

Summary of Contents for MBP944CONNECT

Page 1: ...User s Guide Motorola Halo Over the Crib Wi Fi monitor and sleep companion Model MBP944CONNECT The features described in this User s Guide are subject to modifications without prior notice ...

Page 2: ... of your dated sales receipt to confirm warranty status Registration is not required for warranty coverage For product related questions please call This User s Guide has all the information you need to make the most out of your product Please read the Safety Instructions on pages 5 before you install the unit Inside the Box 1 x Baby Unit Camera 1 x Parent Unit 1 x Crib Mount Kit 2 x Power Adapter...

Page 3: ...Unit Release Button 4 Lightshow Projector ON OFF Pair 5 Night Light Switch 6 Light Show Projector window 7 Top Pole Release Button 8 Securing Knob 9 Telescopic Leg 10 Mounting Knob 11 Adjustive Plate 12 Power Port 13 High Sense Microphone 14 Photo Sensor Night Vision Mode 15 Camera Lens 16 Power ON OFF Switch 17 Speaker 18 Antenna 19 PAIR button 20 Power Socket ...

Page 4: ... LEFT button Move Left along menu options 11 RIGHT button Move Right along menu options 12 Charging LED BLUE when mains power connected 13 Parent Unit ON OFF LED Green 14 Audio Level LEDs Green Amber Red Red 15 Volume buttons Press to decrease increase Volume level on Parent Unit 16 Power button 0 Press and Hold to turn the Parent Unit ON OFF VIDEO ON OFF button V Toggle to turn the LCD screen ON ...

Page 5: ...r Loop with 7 colours Zoom Level Control 1X 2X LCD Brightness Level Control 8 Levels Audio Playlist selection Lullaby Soothing Sounds Audio Book Alarm Setting 6h 4h 2h OFF On status bar indicates alarm set and when flashing that alarm time has been reached or missed Temperature scale select o C o F Readings display in BLUE but turn RED if 29ºC 84ºF or 14ºC 57ºF Displays HH o C o F if 36o C 97o F D...

Page 6: ...rature Display HH C F or LL C F 18 4 Parent Unit Menu Options 19 4 1 Set Night Light 19 4 1 1 Night Light Brightness control 19 4 1 2 Night Light Color control 19 4 2 Zoom 19 4 3 LCD Display Brightness 20 4 4 Audio Playlist 20 4 4 1 Lullaby Soothing Sounds Playback 20 4 4 2 Audio Book English only Playback 20 4 4 3 Stop Playback 21 4 5 Alarm 21 4 6 Camera Control 22 4 6 1 Add pair a camera 22 4 6 ...

Page 7: ...rola Monitors account 29 5 3 3 Add the Camera to your account 30 5 4 User Account and Camera Setup on iPhone iPad 34 5 4 1 Download Hubble for Motorola Monitors App 34 5 4 2 Create a new Hubble for Motorola Monitors account 35 5 4 3 Add the Camera to your account 36 5 5 Procedure for Resetting the Camera 40 6 Disposal of the Device Environment 41 7 Cleaning 42 8 Help 43 9 General Information 51 10...

Page 8: ...ngulation Hazard Children have STRANGLED in cords Keep this cord out of the reach of children more than 1m 3ft away Never use extension cords with AC Adapters Only use the AC Adapters provided Stop using the crib mount when baby beginstopushuponhandsandknees ...

Page 9: ...his User Guide for future reference Do not place the Baby Unit or cords in the crib or within reach of the baby the unit and cords should be more than 1 metre 3 ft away Keep the cords out of reach of children Do not cover the Baby Monitor with a towel or blanket Never use extension cords with power adapters Only use the power adapters provided Test this monitor and all its functions so that you ar...

Page 10: ... environmental conditions Any large metal object like a refrigerator a mirror a filing cabinet metallic doors or reinforced concrete between the Baby and Parent Unit may block the radio signal The signal strength may also be reduced by other solid structures like walls or by radio or electrical equipment such as TVs computers cordless or mobile phones fluorescent lights or dimmer switches Use of o...

Page 11: ...y Unit with Crib Mount Kit Step 1 Fasten the round adaptive plate on the screw thread of the Crib Mount Stand see note Step 2 Place the mount stand against the crib with the screw thread going through the crib bars Step 3 Secure the mounting knob on to the screw thread ...

Page 12: ...ars Step 5 Extend the telescopic leg of the crib stand so the foot is secured to the floor Step 6 Tighten the securing knob to lock the telescopic leg in place Note Only use the adaptive plate if the top rail of your crib is too thick for the bracket Note Ensure the telescopic leg is extended so the foot sits tight against the floor ...

Page 13: ...aby unit into the top pole with night light ring as shown in the picture below Note Before removing the camera from the top pole Rotate the top pole outside the crib area to avoid the possibility of the camera falling into the crib Step 9 Plug the Power Adapter DC5V 1 5A into the socket on Crib Mount Stand and the other end to a suitable electrical outlet ...

Page 14: ...t camera when using in desk mode 1 Connect the DC plug of the power adapter to the Baby Unit camera and the other end to a suitable mains power socket NOTE Only use the enclosed Power Adapter 5V DC 1500mA 1 Slide the POWER ON OFF switch to the ON position to turn the Baby Unit on 2 Slide the POWER ON OFF switch to the OFF position to turn the Baby Unit off Please mount the camera on the long side ...

Page 15: ...the POWER button on the top of the Parent Unit to turn it ON NOTE A rechargeable battery Lithium ion battery 2000mAh inside the Parent Unit allows you to move it without losing the link and picture from the Baby Unit The battery gives up to 5 hours operation for the Parent Unit We recommend you charge it for at least 16 hours before first use or when the Parent Unit indicates the battery is low ...

Page 16: ...on to select add and press the O button to confirm 4 Camera will pop up press the UP button or DOWN button to select the desired Camera and press the O button to start searching for a camera unit with press PAIR on cam shown Note If a camera is currently paired with the Parent Unit its camera location with a against it cannot be selected for a new registration 5 Press and hold the PAIR button on t...

Page 17: ... Night Vision Mode The Baby Unit has 8 high intensity infrared LEDs for picking up clear images in the dark When the built in photo sensor on the front of the Unit detects a low level of ambient light the LEDs will automatically activate and the screen on the Parent Unit will display in black and white The icon will be displayed at the top of the screen 3 4 Talk Mode Press and hold the TALK button...

Page 18: ...ng from the temperature sensor at the back of the Baby Unit will be displayed at the top of the LCD screen in C or F see Section 4 7 Temperature for how to change The readings will turn RED if the temperature goes above 29 C 84 F or below 14 C 57 F The reading will change to HH C F if the temperature goes above 36 C 97 F The reading will change to LL C F if the temperature goes below 1 C 34 F ...

Page 19: ... down to select and confirm with O button There are 3 brightness levels for selection Press M to exit and confirm 4 1 2 Night Light Color control When ON is selected you can scroll up down to select and confirm with O button Scroll up and down to select one of the 7 colours or auto looping Press M button to exit and confirm Note The Night Light function is not available when the Baby Unit is in De...

Page 20: ...ve 10 preloaded lullabies soothing sounds and 10 audio books in the Baby Unit 4 4 1 Lullaby Soothing Sounds Playback Tap on M button then Scroll Left Right to select option at the menu bar Scroll Up or Down to select then confirm with O button Press UP button or DOWN button to view the desired Lullaby Soothing Sounds The song names appear on the screen Press O button to play the selection 4 4 2 Au...

Page 21: ... then confirm with O button to stop Press M button to exit 4 5 Alarm 1 Press the M button and the menu bar will pop up 2 Press the LEFT button or RIGHT button until is highlighted 3 Press the UP button or DOWN button to select the alarm time 6h 4h 2h and the will turn on The default setting is Alarm OFF 4 If an alarm time is selected the Parent Unit will beep for about 1 minute after every 6 4 or ...

Page 22: ...p press the UP button or DOWN button to select the desired Camera and press the O button to start searching for a camera unit Note If a camera is currently paired with the Parent Unit its camera location with a against it cannot be selected for a new registration 5 Press and hold the PAIR button on the underside of the Baby Unit until the Parent Unit finds the camera beeps and PAIR OK appears on t...

Page 23: ...View Cameras instead of entering into the menu bar Directly press the O button repeatedly to select the available Camera options from 4 6 3 Delete a camera 1 Press the M button and the menu bar will pop up 2 Press the LEFT button or RIGHT button until is highlighted and the del add view scan menu will pop up 3 Press the UP button or DOWN button to select del and press the O button to confirm 4 Cam...

Page 24: ...nds TIP Quick Method to View Cameras instead of entering into the menu bar Directly press the O button repeatedly to select the available Camera options from 4 7 Temperature format 1 Press the M button and the menu bar will pop up 2 Press the LEFT button or RIGHT button until is highlighted 3 Press the UP button or DOWN button to select C or F 4 8 Power Saving Mode 1 Press the M button and the men...

Page 25: ...hen the Split Screen function is On you can press the LEFT button or RIGHT button UP button or DOWN button to switch between cameras to hear the audio from the selected camera indicated by the red frame Note When in multi screen mode the TALK button operates with the selected camera If you want to play a lullaby sound through a camera you must set this before selecting the multi screen mode Zoom d...

Page 26: ...ac OS 10 7 Chrome 24 Internet Explorer 9 Safari 6 Java 7 Firefox 18 0 Adobe Flash Player 15 0 Android System Version 4 2 or above iPhone iPad iOS Version 7 0 or above High Speed Wi Fi Internet At least 0 6 Mbps upload bandwidth per camera you can test your internet speed on this site http www speedtest net ...

Page 27: ...the password of the router for the setup process Behavior of the status Indicator LED Note You can only setup via a compatible smartphone or tablet but not via a PC Pairing and setting up Flashes slowly in red and blue Unconnected Flashes slowly in blue Connected Lights up in blue Ready for connection Flashes slowly in blue MBP944CONNECT Camera Wi Fi Router Hubble Service Access your Camera View y...

Page 28: ...mode only Power adapter Device with Android system version 4 2 and above 5 3 1 Download Hubble for Motorola Monitors App Go to Google Play Store to search for Hubble for Motorola Monitors or scan the QR code to download Hubble for Motorola Monitors App from Google Play Store Install Hubble for Motorola Monitors App on your Android device ...

Page 29: ...d to your Wi Fi Router Run the Hubble for Motorola Monitors App on your Android device tap SIGNUP to create new Hubble account Picture A1 Enter user s information read through the Terms and Conditions by signing up you agree to our Terms and Conditions Pictures A2 Note If you already have an account please tap LOGIN to go to the next step A1 A2 ...

Page 30: ... your Hubble account by entering User Name and Password Picture A3 Tap on Add button at the bottom of the screen to add Camera Picture A4 Tap Halo Camera to add the Camera Picture A5 Choose the mode Dock mode or Desk mode you want to setup your Camera Picture A6 A3 A4 A5 A6 ...

Page 31: ...Crib Mounting Kit for Dock mode press and hold the PAIR button until you hear Ready for Pairing voice prompt Picture A7 Or locate the PAIR button at the bottom of Camera for Desk mode press and hold the PAIR button until you hear Ready for Pairing voice prompt Picture A8 A7 A8 ...

Page 32: ...e a minute the Camera SSID will appear on your Android device Picture A9 Confirm by tapping the SSID and the Camera is detected successfully Picture A10 Tap NEXT to search Wi Fi network select your Wi Fi network from the list and tap Search Picture A11 Enter Wi Fi password and tap OK Picture A12 A9 A10 A11 A12 ...

Page 33: ...twork the device is successfully registered to your Hubble for Motorola Monitors account Picture A13 The Camera can be used for Baby Pet or Home monitoring select one of purpose and name your Camera as reference Picture A14 Note If connection fails please tap Retry and repeat the steps starting from 5 3 3 A13 A14 ...

Page 34: ...ock mode only Power adapter iPhone iPad with iOS version 7 0 and above 5 4 1 Download Hubble for Motorola Monitors App Go to App Store to search for Hubble for Motorola Monitors Download Hubble for Motorola Monitors App and install it on your iPhone iPad Or scan the QR code to download Hubble for Motorola Monitors from App store ...

Page 35: ...to your Wi Fi Router Run the Hubble for Motorola Monitors App on iPhone iPad tap SIGNUP to create new Hubble account Picture i1 Enter user s information read through the Terms and Conditions by signing up you agree to our Terms and Conditions Pictures i2 NOTE If you already have an account please tap LOGIN to go to the next step i1 i2 ...

Page 36: ... your Hubble account by entering User Name and Password Picture i3 Tap on Add button at the bottom of the screen to add Camera Picture i4 Tap Halo Camera to add the Camera Picture i5 Choose the mode Dock mode or Desk mode you want to setup your Camera Picture i6 i3 i4 i5 i6 ...

Page 37: ... Mounting Kit for Dock mode press and hold the PAIR button until you hear Ready for Pairing voice prompt Picture i7 Or locate the PAIR button at the bottom of Camera for Desk mode press and hold the PAIR button until you hear Ready for Pairing voice prompt Picture i8 i7 i8 ...

Page 38: ...ke a minute the Camera SSID will appear on your iOS device Picture i9 Confirm by tapping the SSID and the Camera is detected successfully Picture i10 Tap NEXT to search Wi Fi network select your Wi Fi network from the list and tap Search Picture i11 Enter Wi Fi password and tap OK Picture i12 i9 i10 i11 i12 ...

Page 39: ...rk the device is successfully registered to your Hubble for Motorola Monitors account Picture i13 The Camera can be used for Baby Pet or Home monitoring select one of purpose and name your Camera as reference Picture i14 NOTE If connection fails please tap Retry and repeat the steps starting from 5 4 3 i13 i14 ...

Page 40: ...ures 1 Slide the ON OFF switch to OFF 2 Press and hold the PAIR button then slide the ON OFF switch to ON 3 Release the PAIR button when you hear a confirmation beep and wait for the Camera Unit to complete an internal reset procedure The LED indicator will turn red and flash slowly when the Camera Unit is reset successfully 4 You can add your Camera again by following the steps in section 5 3 3 f...

Page 41: ...recycling of electrical and electronic equipment The symbol on the product user s guide and or box indicates this Some of the product materials can be re used if you take them to a recycling point By reusing some parts or raw materials from used products you make an important contribution to the protection of the environment Please contact your local authorities in case you need more information o...

Page 42: ...ermanent damage to the product which is not covered by the warranty Keep your Digital Video Baby Monitor away from hot humid areas or strong sunlight and do not let it get wet Every effort has been made to ensure high standards of reliability of your Digital Video Baby Monitor However if something does go wrong please do not try to repair it yourself contact Customer Service for assistance IMPORTA...

Page 43: ... minutes to save power depending on video settings The Unit is still active and will give you audio alerts You can reactivate the screen by pressing any button Registration If the Baby Unit has lost its link with the Parent Unit Try recharging or replacing the battery pack If the Baby Unit is too far away it may be going out of range so move the Baby Unit closer to the Parent Unit Reset the Units ...

Page 44: ...ving the Parent and or Baby Unit to different positions in the rooms Noise interference on your device To avoid background noise or echoes ensure that there is enough distance between your device and the Wi Fi Camera Unit Use of other 2 4 GHz products such as Bluetooth systems or microwave ovens may cause interference with this product Keep the Wi Fi Camera Unit at least 5ft away from these types ...

Page 45: ...l be sent to your registered email address Account I am unable to receive a new password although I have used the Forgot password option 1 The e mail might have been sent to your Junk Mail Folder Please check your Junk Mail Folder 2 There might be a delay in getting your e mail Please wait a few minutes and refresh your email account Connectivity Issues I get a message We are having problems acces...

Page 46: ...d is not right You can Adjust Sound Sensitivity to trigger notifications under Camera Setting menu Setting Up While I am adding a new Camera to my account I am not able to find any Cameras to add If you are trying to add a Camera which has previously been added into your account or another account you will first have to reset the Camera This can be done by pressing and holding the PAIR button at t...

Page 47: ...stable The Camera is connected to the Wi Fi network Connectivity Issues I am not able to access my Camera Please check if the Camera is within Wi Fi range If the LED on your Camera is flashing slowly please try to move the Camera closer to the router for better Wi Fi connectivity and try again Setting Up During setup on devices for Android and iOS I am not able to find my Camera during the last st...

Page 48: ...Please upgrade your firmware This takes around 5 minutes We push upgrades from time to time to improve Camera features General Which platforms are supported for accessing my Camera Minimum requirement Windows 7 Java browser plug in needed Mac OS version 10 7 Chrome version 24 Internet Explorer version 9 Safari version 6 Java version 7 Firefox version 18 0 Adobe Flash Player 15 0 Android 4 2 iPhone...

Page 49: ...d the App for Android and iOS devices Android Open the Google Play Store on your Android device Select Search Type in Hubble for Motorola Monitors The results will show the Hubble App Select to install it iOS Device Open the App StoreSM Select Search Type in Hubble for Motorola Monitors The results will show the Hubble App Select to install it Setting up When the video is cut off the application a...

Page 50: ...streaming will go through the remote server This allows for unlimited user access to a single Camera at one time Connectivity Issues I found interference caused by my other webcam devices Video streaming performance is related to internet bandwidth especially if you have 2 or more video streaming devices that are working through the same router ...

Page 51: ...cessory sold for use with this product is manufactured to be free from defects in materials and workmanship under normal consumer usage for the period outlined below This Warranty is your exclusive warranty and is not transferable THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS THAT VARY BY STATE PROVINCE OR COUNTRY FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION L...

Page 52: ... WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED IN NO EVENT SHALL MOTOROLA OR BINATONE BE LIABLE WHETHER IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR ACCESSORY OR FOR ANY INDIRECT INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR LOSS OF REVENUE OR PROFITS LOSS OF...

Page 53: ...e fault of MOTOROLA or BINATONE are excluded from coverage Use of Non Motorola branded Products and Accessories Defects or damage that result from the use of Non Motorola branded or certified Products or Accessories or other peripheral equipment are excluded from coverage Unauthorized Service or Modification Defects or damages resulting from service testing adjustment installation maintenance alte...

Page 54: ... and risk to a BINATONE Authorized Repair center To obtain service you must include a the Product or Accessory b the original proof of purchase receipt which includes the date place and seller of the Product c if a Warranty card was included in your box a completed Warranty card showing the serial number of the Product d a written description of the problem and most importantly e your address and ...

Page 55: ...eceiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with Part 15 of the FCC rules Operati...

Page 56: ...nada technical specifications were met This product meets the applicable Industry Canada technical specifications Le présent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autorisée aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit accepter tout brouillage radio...

Page 57: ...perature 5o C 45o C Power Adapter Ten Pao International Ltd S012BEU0500150 Input 100 240V AC 50 60Hz 500mA Output 5 0V DC 1500mA WARNING Use only with supplied power supply Battery built in MTOGL66 3 8V 1255mAh Lithium Ion Polymer rechargeable battery pack WARNING Do not attempt to replace the battery but contact Customer Service if it needs replacing ...

Page 58: ... Off Power Adapter WARNING Use only with provided power supply Lenovo Corporation BL253 3 8V 2000mAh Lithium Ion Polymer rechargeable battery pack gives up to 3 hours operation Ten Pao International Ltd S012BEU0500150 Input 100 240V AC 50 60Hz 500mA Output 5 0V DC 1500mA Battery built in WARNING Do not attempt to replace the battery but contact Customer Service if it needs replacing ...

Page 59: ...k Holdings LLC and are used under license Apple logo is trademark of Apple Inc registered in the U S and other countries App Store is a service mark of Apple Inc Apple logo is trademark are trademarks of Google Inc Wi Fi is a trademark of the Wi Fi Alliance All other trademarks are the property of their respective owners 2018 Motorola Mobility LLC All rights reserved US_EN Version 1 0 Printed in C...

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