Help
43
ENGLISH
If you forgot your password
If you do not remember your password, tap Forgot password and submit
your e-mail address. A new password will be sent to your e-mail address
immediately.
Troubleshooting for Wi-Fi
®
Internet Viewing
Category
Problem
Description / Error
Solution
Account
I am unable to login
even after registration.
Please check your user name and
password.
Account
I receive an error
message saying: "Email
ID is not registered".
Please ensure that you have
registered with us. Tap
Create
Account
to create an account.
Account
What do I do if I forgot
my password?
Click on the "Forgot Password" link on
the https://app.hubbleconnected.com/
#lostpassword website OR your
Android™ or iOS application. An email
will be sent to your registered email
address.
Account
I am unable to receive a
new password although
I have used the "Forgot
password" option.
1.
The e-mail might have been sent
to your Junk Mail Folder. Please
check your Junk Mail Folder.
2.
There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your email
account.