24
Troubleshooting
8. Troubleshooting
Problem
Category
Problem
Description / Error
Solution
Account
I am unable to login
even after
registration.
Please check your user name and
password.
Account
I receive an error
message saying:
"E-mail ID is not
registered".
Please ensure that you have
registered with us. Tap
Sign in
to
create an account.
Account
What do I do if I
forget my
password?
Click on the "Forgot Password"
link on https://
app.hubbleconnected.com/
#lostpassword OR on your
Android™ or iOS application. An
e-mail will be sent to your
registered e-mail address.
Account
I am unable to
receive a new
password although I
have used the
"Forgot Password"
option.
1.
The e-mail might have been
sent to your Junk Mail
Folder. Please check your
Junk Mail Folder.
2.
There might be a delay in
getting your e-mail. Please
wait a few minutes and
refresh your email account.
Setting Up
While I am adding a
new Device to my
account, I am not
able to find any
Device to add.
If you are trying to add a Device
which has previously been added
into your account or another
account, you will first have to
reset the Device. Refer to
Section 5.5.
