E
N
GLISH
Setting Up
During setup on
devices for
Android™ and iOS,
I am not able to find
my Device during the
last step and the
setup fails.
Please reset the Device to setup
mode and try again. Press and hold
the PAIR button on the front of the
Device until you hear a beep. Wait
for a minute for the Device to
restart. When the Night Light is
flashing, this indicates that it is in
setup mode. Now restart the setup
from your smartphone again.
Connectivity
Issues
I get a message: We
are having problems
accessing your Device.
This could be due to
the lack of an
internet connection.
Please wait and try
again later.
1.
Please try again in a few
minutes.
This could be because of
any issue with your
internet connection.
2.
If the problem remains, please
restart your Device to check
if this fixes the problem.
3.
Please restart your Wireless
Router.
Connectivity
Issues
Even though I am
accessing my Device
from the same Wi-Fi
network, I still find
my Device is shown
as remote. I can
only access it for 5
minutes at a time.
Please check your wireless router
settings. For example, for Buffalo
brand routers there is an option
called Wireless Isolation. Please
disable this option.
General
Which platforms are
supported for
accessing my Device?
Minimum requirement:
Android™ 5.0
iPhone /iPad iOS version 8.0
General
I do not hear any
sound
when I am
accessing the
Device
You can tap on the speaker icon in
the
Audio Monitoring to hear audio.
Troubleshooting
23
