Motorola FXC-851 User Manual Download Page 26

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TROUBLE SHOOTING

Before contacting the after-sales service, perform the following simple checks.

They may save you the time and expense of an unnecessary service call.

When you power your phone on, the following messages appear

Insert SIM Card

• Check that the SIM card is correctly installed. (Try opposite direction)

Phone Locked

• The automatic locking function has been enabled. You must enter the phone’s

password before you can use the phone.

Enter PIN

• You are using your phone for the first time. You must enter the Personal

Identification Number supplied with the SIM card.

• The option requiring that the PIN be entered each time when the phone is

powered on has been enabled. You must enter your PIN and then disable this

option if so required.

Enter PUK

• The PIN code was entered wrongly some times depends on SIM card or

Country in succession and the phone is now blocked. Enter the PUK supplied

by your network operator.

“No service” is displayed

• The network connection was lost. You may be in a weak reception area (in a

tunnel or surrounded by buildings). Move and try again.

• You are trying to access an option for which you have not taken out a

subscription with your service provider. Contact the service provider for further

details.

You have entered a number but it was not dialed

• Have you pressed?

• Are you accessing the right cellular network?

• You may have set an outgoing call barring option.

Your correspondent cannot reach you

• Is your phone switched on ( pressed for more than one second)?

• Are you accessing the right cellular network?

• You may have set an incoming call barring option.

Your correspondent cannot hear you speaking

• Have you switched off the microphone (appears)?

• Are you holding the phone close enough to your mouth? The microphone is

located in the right side of front cover of the phone.

The audio quality of the call is poor

• Check the signal strength indicator in the display. The number of bars after it

indicates the Signal strength from strong to weak.

• Try moving the phone slightly or moving closer to a window if you are in a

building.

No number is dialed when you recall a phonebook entry

• Check that the numbers have been stored correctly, by using the Contacts

Read feature.

• Re-store them, if necessary.

Access Codes

There are several access codes that are used by your phone and its SIM card.

These codes help you protect the phone against unauthorized use.

Summary of Contents for FXC-851

Page 1: ...s features or functionality without notice The contents of the FXC 851 user guide are provided as is Certain features may not be activated by your service provider and or their network settings may limit the feature s functionality Additionally certain features may require a subscription Contact your service provider for details 2 CONTENTS SAFETY PRECAUTIONS 5 PRECAUTIONS 5 SAFETY INFORMATION 6 PA...

Page 2: ...L 32 OUTGOING CALL 32 MISSED CALL 32 CALL OPTIONS 32 CALL DURATION 33 SETTINGS 34 PHONE SETTINGS 34 MELODY 35 DISPLAY 36 CALL SETUP 36 NETWORK SETUP 39 SECURITY SETUP 40 FACTORY DEFAULT 41 APPLICATIONS 42 ALARM 42 CALCULATOR 42 CALENDAR 43 TO DO LIST 43 REFERENCE INFORMATION 44 TECHNICAL INFORMATION 44 TROUBEL SHOOTING 45 WARRANTY 4 ...

Page 3: ...ill also void the phone s warranty 5 Put the phone in a safe and stable place 6 Keep away from dust and heat radiation i e microwaves stoves etc 7 Try to use the phone away from ordinary telephones television sets radios and automated office equipment to avoid interference between the devices 8 Use clean soft dry cloth to wipe the phone Do not use any chemical agents 9 Do not put the phone near ex...

Page 4: ...rgy exposure guidelines ensure the phone antenna is at least 10 inches 25centimeters from your body when transmitting 8 5 APPROVED ACCESSORIES Use of accessories not approved by Motorola including but not limited to batteries and antennas may cause your phone to exceed RF energy exposure guidelines 6 RF ENERGY INTERFERENCE COMPATIBILITIES Nearly every electronic device is susceptible to RF energy ...

Page 5: ...formation Your battery or phone should not be thrown in the trash Please don t use any damaged battery or charger and use the battery only for its intended purpose Don t apply extreme shock to the battery It s dangerous to disassemble a battery or to apply extreme shock to the battery via nail or heavy metal objects 10 Keep the charger or batteries out of reach of small children or babies Always t...

Page 6: ... may vary by market Please check with your service provider 12 ABOUT YOUR PHONES PHONE OVERVIEW No Description No Description 1 Receiver 2 LCD Display 3 Contacts Back Cancel Right soft Key 4 Menu OK Option Left soft Key 5 SMS Key 6 Scroll Navigation Key Up Down Right Left 7 Send Answer Call Key 8 End Power on off Key 9 Dial Numeric Key 10 Microphone 11 Speaker 12 Speaker Phone Key 13 LED Light ...

Page 7: ... external power adapter 2 Plug the external power adapter into the power socket The unit will power up automatically 3 Check the cellular signal strength and move the unit until the best signal possible is achieved 4 In state of power on press and hold power key button LCD screen closes Note The battery pack is a backup for emergencies in case of a power failure Do not operate the phone without ha...

Page 8: ...once to exit a function and return to the idle screen 4 Numeric Keys keys Keys Used for entering numbers and letters Press and hold number 1 key to call the voice mailbox Press key to toggle between upper case lower case and numeric modes Keep pressing key to lock the phone in the idle screen Also refer to 6 2 section Phone Lock in page 40 Press key to toggle between letters and symbols 16 5 Navig...

Page 9: ...l Raise your phone and enter phone number which you want to call After entering phone number and press Call key to make a call Tip In some menus like Contacts Dial Records etc which have individual phone number Press Call key directly to make a call 2 Dial the Fixed Phone Extension Number Some fixed phone extension can t be called directly it need a phone exchange If you input the pause character ...

Page 10: ...o dial 20 3 Press Send key once Note If no recently dialed numbers are stored you will not be able to use this function 7 Caller ID Requires a subscription to a calling plan that supports this feature Not available in all areas Contact you telephone service provider for availability and details When Caller ID is active your phone shows the caller s phone number during an incoming call as long as t...

Page 11: ...ing shortcuts 2 Scrolling through menus 1 From the Start screen press Menu and then scroll through the menus using left right up down navigation key 2 Use the scroll and OK key to select the submenus and back key to return to the Start screen 3 Exiting menu levels 1 To return to the previous menu level press Back key or Cancel key 2 To return to the Start screen press End key No menu setting chang...

Page 12: ...e letter case abc Abc ABC 123 rotated 2 Editing name or phone number To edit a name already stored in the Contacts 1 From the main screen use the right soft key 2 From the Contacts list Read select the name you want to edit by 24 scrolling up down navigation key and press OK key 3 To edit press the left soft key and scroll down to the edit option and press OK key 4 Edit the name you want to change...

Page 13: ...Phone to SIM 1 Service center number 8 Clear all records 2 Expire Period 1 Phone Records 3 Message Type 2 SIM Records 4 Status Report 9 Group 5 Alert Period 1 Family 8 Template 2 Friends 9 Memory Status 3 Office 4 Others 10 My Number 26 3 Dial Records 1 Incoming Call 3 Change Password 2 Outgoing Call 7 Factory Default 3 Missed Call 4 Call Duration 4 Settings 5 Applications 1 Phone Settings 1 Alarm...

Page 14: ...ing or check your own number 1 Read by name From the Contacts menu select Read and press left OK key or just press 1 28 Enter the first letters of the name you need and then the cursor goes to the name you wanted directly after one second or select name using to scroll and press left OK key After choosing one of the name you can select left option and you can choose five sub menus Send Message To ...

Page 15: ...rbid to add new contacts into SIM card and c forbid to call or send SMS except the contact numbers in fixed dial list If FDN disabled you can call send SMS and add records to SIM card in normal You can also see all SIM contacts 1 Press Menu Contacts 30 2 Scroll to Fixed Dial and press OK Enable FDN Disable FDN Input PIN2 code to enable FDN or disable FDN function Read When the FDN enabled you can ...

Page 16: ...SSAGE Requires a subscription to a calling plan that supports this feature Not available in all areas Contact you telephone service provider for availability and details You can send or receive text messages with your phone Text messages that you receive may contain ring tones that you can store in your phone It supports 160 characters You can also send maximum about 600 characters If your message...

Page 17: ...es Forward You can forward the chosen message Edit You can edit the chosen message Clear You can delete the chosen one Clear All You can empty the Inbox Cut Number You can cut and save the phone number from Inbox message 34 3 Outbox The Outbox stores messages sent and saved 1 Press Menu Message 2 Scroll to the Outbox and press OK 3 From the list highlight the one you need and press OK 4 You can ch...

Page 18: ...an set the period for 1 hour 12 hours 1 day 1week maximum When the set period expires the service center will delete all messages even if the user has not received the message 36 Message Type When you set the message type the network will convert the message to the type you have set Text Fax E mail Status Report If you turn On this option you can be notified if the recipient received your message ...

Page 19: ...ng 2 Call options You can choose some options in related with Missed Calls Dialed Calls or Received Calls when you have any call log 38 1 Press Menu Dial Records 2 Choose one of them Incoming call Outgoing call Missed call and press OK 3 You can press left Option 4 You can see six different menus Dial To When you choose one entry and select OK directly calls to Send Message To You can send this en...

Page 20: ...ll digits of this year MM DD YYYY Date Separator There are four types of separators of date digits OO OO OO Hyphen OO OO OO Slash OO OO OO Dot OO OO OO Blank Time Format You can choose 12h or 24 hours For example if the time is 1 22 pm 12h expression it can be shown as 13 22 24h expression 1 2 Language Three languages options can be selected English Spanish Español Also you may choose automatic op...

Page 21: ...Backlight and press OK 2 Toggle Always on 5 seconds On 15 seconds On 30 seconds On or 45 seconds On and press OK 4 Call Setup The following features may require a subscription to a calling plan that supports them Not available in all areas Contact you telephone service provider for availability and details 4 1 Call Divert Call Divert is a network or subscription dependent service It allows you to ...

Page 22: ...feature enables the network to remind you of other incoming calls during a call in progress 44 1 Press Menu Settings and press OK 2 Scroll Call Setup and press OK 3 Select Call Waiting and press OK 4 Select Check Status Activate Deactivate and then press OK Check Status Check current Call Waiting setting status Active Activate Call Waiting function Deactivate Deactivate Call Waiting function 4 4 A...

Page 23: ...vider 1 Press Menu Settings and press OK 46 2 Scroll Security Set Up and press OK 3 Select SIM PIN and press OK 4 Select PIN Check Change PIN1 Change PIN2 and then press OK PIN Check Allow or disallow the use of SIM PIN by entering SIM PIN code Change PIN 1 This is a pin code that locks the SIM card until you enter the correct code The default code is set by the Service Provider You can change it ...

Page 24: ...on 48 APPLICATIONS Applications include Alarm Calculator Calendar To Do List 1 Alarm When alarm is set the icon appears on the standby screen 1 Press Menu Applications and press OK 2 Select Alarm and press OK 3 Select Alarm 1and or 2 and or 3 for setting alarm and Press OK 4 You can select four cases Off One time Mon Fri Everyday Select your favorite by scrolling left and right navigation key 5 Af...

Page 25: ...ist 1 Press Menu Applications and press OK 2 Select To Do List and press OK 3 Enter words and press Option Select Add Clear or Edit and press OK Add Add new entry s Clear You can delete this entry Edit You can edit and save the chosen notice You can set Time date and Alarm Ring and then Save 50 REFERENCE INFORMATION TECHNICAL INFORMATION Technical Specification Weight Transceiver gram Size Transce...

Page 26: ...g to access an option for which you have not taken out a subscription with your service provider Contact the service provider for further 52 details You have entered a number but it was not dialed Have you pressed Are you accessing the right cellular network You may have set an outgoing call barring option Your correspondent cannot reach you Is your phone switched on pressed for more than one seco...

Page 27: ...y in succession the SIM card cannot be used anymore Contact your service provider for a new card You cannot change the PUK 54 RF Exposure Information and Statement The SAR limit of USA FCC is 1 6 W kg averaged over one gram of tissue This model FCC ID WVB FXC851 has also been tested against this SAR limit The highest SAR value reported under this standard during product certification for use at th...

Page 28: ...e product resulting from misuse b contact with liquid water rain extreme humidity or heavy perspiration sand dirt or the like extreme heat or food c use of the Products for commercial purposes or subjecting the Product to abnormal usage or conditions or d other acts which are not the fault of Brightstar are excluded from coverage Use of Non Motorola branded Products and Accessories Defects or dama...

Page 29: ... To avoid losing such data software and applications please create a back up prior to requesting service How to Obtain Warranty Service or Other Information For information on how to obtain service contact the place where the product was purchased In order for this Warranty to take effect take your unit along with this policy to the place of purchase or local service provider You will receive inst...

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