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Help
7. Help
Noise interference
To avoid background noise or echoes, ensure that there is enough distance
between your device and the Wi-Fi® Camera Unit.
Use of other 2.4 GHz products, such as Bluetooth™ systems or microwave
ovens, may cause interference with this product. Keep the Wi-Fi® Camera Unit
at least 5ft away from these types of products, or turn them off if they appear to
be causing interference.
Lost connection
Check your Wi-Fi® settings. If necessary reconnect your Wi-Fi®. Ensure the
Wi-Fi® Camera Unit is switched ON. Wait a few minutes to connect to the
Wi-Fi® system.
If you forget your password
If you do not remember your password, tap Forgot password and submit your
e-mail address. A new password will be sent to your e-mail address immediately.
Troubleshooting for Wi-Fi
®
Internet Viewing
Category
Problem
Description / Error
Solution
Account
I am unable to login
even after registration.
Please check your user name and
password.
Account
I receive an error
message saying:
“Email ID is not
registered”.
Please ensure that you have
registered with us. Tap
Create
Account
to create an account.
Account
What do I do if I forgot
my password?
Click on the “Forgot Password” link
on https://app.hubbleconnected.
com/ #lostpassword
OR on your
Android™ or iOS application. An
email will be sent to your registered
email address.
