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Motorola EX211, User Manual

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Motorola EX211 User Manual Download Page 35

33

Troubleshooting

Service & Repairs

If you have questions or need assistance, we’re here 
to help.

Go to www.motorola.com/support, where you can 
select from a number of customer care options. 
You can also contact the Motorola Customer Support 
Center at 1-800-331-6456 (United States), 
1-888-390-6456 (TTY/TDD United States for hearing 
impaired), or 1-800-461-4575 (Canada).

ENHK_68014782001.fm  Page 33  Thursday, March 17, 2011  12:27 PM

Summary of Contents for EX211

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Page 3: ...send them to your friends We ve crammed all the main features of your phone into this handy guide and in a matter of minutes we ll show you just how easy your phone is to use You may be surprised at what you discover More Accessories Find accessories for your phone at www motorola com products Caution Before assembling charging or using your phone for the first time please read Safety Regulatory L...

Page 4: ... Note Your phone might look a little different Right Soft Key Power End Key Call Answer Key Select Key Left Soft Key Navigation Key Display Volume Key Back cover release Headset port Charger connector ENHK_68014782001 fm Page 2 Thursday March 17 2011 12 27 PM ...

Page 5: ...ontacts 10 Messaging 12 Web 14 Bluetooth wireless 15 Manage your life 17 Tips tricks 19 Personalize 21 Text entry 23 Photos 25 Media player 27 Radio 29 Security 30 Troubleshooting 32 Safety Regulatory Legal 34 ENHK_68014782001 fm Page 3 Thursday March 17 2011 12 27 PM ...

Page 6: ... get you up and running Assemble charge Caution Please read Battery Use Safety on page 34 1 cover off 2 SIM card in 3 micro SD in 4 battery in 5 cover on 6 charge up 4H ENHK_68014782001 fm Page 4 Thursday March 17 2011 12 27 PM ...

Page 7: ...wn To end a call press Adjust volume Press the volume keys to change the ring volume in the home screen or the earpiece volume during a call Cool content more Surf the web for cool content and more Web on page 14 An optional microSD memory card can be installed in your phone you can load it up with photos videos and music from your computer Power End Key Up Down Volume Key ENHK_68014782001 fm Page...

Page 8: ...ome screen when you turn on the phone or press End from a menu It s basically like this Note Your home screen might look a little different Menu Menu 00 00 2011 01 01 Sat Music Music Music Menu 00 00 Status indicators Right Soft Key Left Soft Key ENHK_68014782001 fm Page 6 Thursday March 17 2011 12 27 PM ...

Page 9: ...s bar at the top of the screen contains icons that tell you about messages and phone status status indicators Signal Strength Music Player On Active Voice Call Silent Mode Missed Call Ringer On Phone Lock Vibrate On Alarm Lock Ringer Vibrate On New Messages Headset New Multimedia Messages Bluetooth New Web Push Messages Battery Java running Roaming Service G GPRS running ENHK_68014782001 fm Page 7...

Page 10: ...nd select Missed calls Dialled calls or Received calls 2 Scroll to the contact you want to call and then press Call Save a contact 1 Enter a number using the number keys 2 Press Options Save to Phonebook Add new contact or Replace existing 3 Enter contact details and select Done then Yes ENHK_68014782001 fm Page 8 Thursday March 17 2011 12 27 PM ...

Page 11: ...n when your phone is locked Emergency numbers vary by country Your pre programmed emergency number s may not work in all locations and sometimes an emergency call cannot be placed due to network environmental or interference issues 1 Enter the emergency number 2 Press Call to call the emergency number ENHK_68014782001 fm Page 9 Thursday March 17 2011 12 27 PM ...

Page 12: ...Add new contact Add new contact Keith Zang Alex Pico Alex Pico Dan Smith 1919234777 Luke Carmody Options Options Back ack B 00 59 abc Contacts List Tap to view contact information Details Press to see a contact s details Groups Create and use caller groups Select Options to call text or edit the contact ENHK_68014782001 fm Page 10 Thursday March 17 2011 12 27 PM ...

Page 13: ...act then press Call Create call groups Create a group to send a message to many people at once Note You can add contacts to a group only if they are stored in the phone memory and not on your memory card Find it Phonebook press right to select the groups tab then select Add new group Enter a name for the new group Then select Options Done Save the group Then select the group and select Add to add ...

Page 14: ...he message press Options Send Receive a message When you receive a message your phone plays an alert and shows the new message indicator at the top of the screen To read the new message select View To read messages stored in your inbox select Messaging Inbox Note If you can t send or receive a multimedia message check with your service provider To check your data account settings press Settings Co...

Page 15: ...Options New account Yes The email setup wizard will guide you through setting up your email account Create a new email Find it Messaging Email Compose email Enter the recipient email address and message then select Done Send ENHK_68014782001 fm Page 13 Thursday March 17 2011 12 27 PM ...

Page 16: ...s upload videos to a video blog and download files and applications to your phone Log onto your internet based email account to check your email Find it Browser To go to your home page select Homepage To go to a Web page select Enter address To bookmark a Web page select Bookmarks To go to a link on a Web page select it Note If you can t connect contact your service provider ENHK_68014782001 fm Pa...

Page 17: ...To connect with a new device you need to pair with it You only need to do this once for each device to connect again see Reconnect devices on page 16 1 Make sure the device you are pairing with is in discoverable mode see device instructions 2 Select Settings Connectivity Bluetooth Search audio device 3 Your phone lists the devices it finds within range Select a device to connect 4 If necessary en...

Page 18: ...istraction and may be illegal Always obey the laws and drive safely Reconnect devices To automatically reconnect your phone with a paired device simply turn on the device To manually reconnect your phone with a paired device select the device name in the My device list Disconnect devices To automatically disconnect your phone from a paired device simply turn off the device To manually disconnect y...

Page 19: ...calendar view select Options Add event and select the event type Enter event details and select Done Yes Edit calendar events To edit an event select Options View Option Edit Edit event details then select Done Yes Tasks Find it Tools Tasks To add a task select Add Alarm Find it Tools Alarm To turn on an alarm select one scroll to On and select Done ENHK_68014782001 fm Page 17 Thursday March 17 20...

Page 20: ... world To set the clock to allow for daylight saving time select Options Daylight saving time for foreign city On or Off Calculator currency convertor stopwatch Find it Tools Select the Calculator Currency converter or Stopwatch File manager Find it File manager Select Phone or Memory card to view your folders Select Options to Open create New folder Rename Delete and more ENHK_68014782001 fm Page...

Page 21: ...From the home screen press the Call key Create a new contact Enter a phone number press Options Save to Phonebook Adjust sound volume From the home screen press the side up down volume keys Quickly scroll menus Press the side up down volume keys ENHK_68014782001 fm Page 19 Thursday March 17 2011 12 27 PM ...

Page 22: ...y life Try these Turn off Bluetooth power Press Settings Connectivity Bluetooth Power Reduce the time your phone display stays on Press Settings Phone settings LCD backlight and set Time sec lower ENHK_68014782001 fm Page 20 Thursday March 17 2011 12 27 PM ...

Page 23: ... tone volume set to maximum Silent Vibrate is off ringtone is off not customizable Headset Adjust settings for when a wired headset is plugged into your phone Bluetooth Adjust settings for when a Bluetooth headset is connected to your phone To change a profile s settings select Options Customize You can adjust these settings Tone settings Set the ringtones of incoming calls and messages key tones ...

Page 24: ...Open the phone to answer a call using Flip open or use Any key Display settings To set display settings such as wallpaper interactive screen and more press Settings Phone settings Display Time date Set date time time zone and formats Find it Settings Phone settings Time and date Language Set menu language Find it Settings Phone settings Language ENHK_68014782001 fm Page 22 Thursday March 17 2011 1...

Page 25: ...tween capitalization options no capitals or all capitals ABC abc Abc Press a key repeatedly to cycle through its letters and number Abc capitalize the first letter in the sentence ABC enter all uppercase letters not available when editing a contact BoPoMo Chinese input for Taiwan Traditional Chinese stroke Chinese input for Hong Kong Numeric Enter numbers only Shortcut In other modes press and hol...

Page 26: ... Text entry To accept a word completion press To enter a space press To delete a character press Clear to delete all words press and hold Clear ENHK_68014782001 fm Page 24 Thursday March 17 2011 12 27 PM ...

Page 27: ...ra Note Image size is 1MP unless you change it To take the photo press Your photo appears in the viewfinder 1 00 EV 0 Settings Back Tap to take photo See more options Return to the previous screen Tap left right to increase decrease exposure Tap up down to zoom in out ENHK_68014782001 fm Page 25 Thursday March 17 2011 12 27 PM ...

Page 28: ... blog in a message email or via bluetooth select Forward To see photos you ve taken go to the camera viewfinder screen and select Settings Switch to Photo album To record a video go to the camera viewfinder screen and select Settings Switch to Video recorder ENHK_68014782001 fm Page 26 Thursday March 17 2011 12 27 PM ...

Page 29: ...layer Instant music Just open your media player and select a playlist Find it from the homescreen select Music 00 00 21 00 00 90 Options Options Back ack B Music Controls Progress Bar Volume Controls 00 59 ENHK_68014782001 fm Page 27 Thursday March 17 2011 12 27 PM ...

Page 30: ... To create a new playlist from the homescreen select Music Options Playlist Options New playlist To add a song to a playlist open the playlist then select Options Add You can select a file or a folder To delete or rename playlists select Options controls play pause Press previous next Press fast forward rewind Press hold volume Press the side volume keys ENHK_68014782001 fm Page 28 Thursday March ...

Page 31: ...works when a headset is plugged in To tune stations select Options Auto search To change volume select the side volume keys To turn off the radio unplug your headset or press down use radio presets To go to a preset station select Options Channel list then the channel number ENHK_68014782001 fm Page 29 Thursday March 17 2011 12 27 PM ...

Page 32: ... forget your phone password At the Input password prompt try entering 1234 or the last four digits of your phone number If that doesn t work contact your service provider If you forget other codes If you forget your SIM PIN code or PIN2 code contact your service provider Lock your phone You can lock your phone to keep others from using it You ll need to enter the phone password to lock or unlock y...

Page 33: ...one 5 sec 30 sec 1 min or 5 min You can lock your phone s keys to prevent unwanted phone operations Your phone automatically locks the keys when no activity is detected for the specified interval To unlock the keys press Unlock and ENHK_68014782001 fm Page 31 Thursday March 17 2011 12 27 PM ...

Page 34: ...lt factory settings on your phone Caution This option erases all information you have entered including contacts and calendar entries and content you have downloaded including pictures videos and music files stored in your phone s memory After you erase the information you can t recover it This option does not delete SIM card or memory card information Find it Settings Factory data reset and enter...

Page 35: ...orola com support where you can select from a number of customer care options You can also contact the Motorola Customer Support Center at 1 800 331 6456 United States 1 888 390 6456 TTY TDD United States for hearing impaired or 1 800 461 4575 Canada ENHK_68014782001 fm Page 33 Thursday March 17 2011 12 27 PM ...

Page 36: ...e very hot Don t place your mobile device or battery near a heat source High temperatures can cause the battery to swell leak or malfunction Don t dry awetordampbattery with anapplianceorheatsource suchas a hair dryer or microwave oven DOs Do avoid leaving your mobile device in your car in high temperatures Do avoid dropping the battery or mobile device Dropping these items especially on a hard su...

Page 37: ...a risk of fire explosion leakage or other hazard Proper and safe battery disposal and recycling Proper battery disposal is not only important for safety it benefits the environment Consumers may recycle their usedbatteriesinmanyretail or service provider locations Additional information on proper disposal and recycling may be found on the Web www motorola com recycling www rbrc org call2recycle in...

Page 38: ...r destination information into a navigation device before driving Use voice activated features such as voice dial and speaking features such as audible directions if available Obeyall locallawsandregulationsfortheuseof mobiledevicesandaccessories in the vehicle End your call or other task if you cannot concentrate on driving Remember to follow the Smart Practices While Driving in this guide and at...

Page 39: ...tion of pressure or fullness in your ears ringing in your ears or muffled speech you should stop listening to the device through your headset or headphones and have your hearing checked For more information about hearing see our Web site at direct motorola com hellomoto nss AcousticSafety asp in English only Repetitive Motion When you repetitively perform actions such as pressing keys or entering ...

Page 40: ...ow decks on boats fuel or chemical transfer or storage facilities or areas where the air contains chemicals or particles such as grain dust or metal powders When you are in such an area turn off your mobile device and do not remove install or charge batteries In such areas sparks can occur and cause an explosion or fire Symbol Key Your battery charger or mobile device may contain symbols defined a...

Page 41: ...th in the relevant standards always follow these instructions and precautions When placing or receiving a phone call hold your mobile device just like you would a landline phone If you wear the mobile device on your body always place the mobile device in a Motorola supplied or approved clip holder holster case or body harness If you do not use a body worn accessory supplied or approved by Motorola...

Page 42: ...ffers an aeroplane mode or similar feature consult airline staff about using it in flight Implantable Medical Devices If you have an implantable medical device such as a pacemaker or defibrillator consult your doctor before using this mobile device Personswith implantablemedical devicesshould observethefollowingprecautions ALWAYS keep the mobile device more than 20 centimetres 8 inches from the im...

Page 43: ...ce withinternational guidelinesfor testing TheSARinformationincludestheMotorola testing protocol assessment procedureandmeasurement uncertaintyrange for this product As SAR is measured utilising the mobile device s highest transmitting power the actual SAR of this mobile device while operating is typically below that indicated above This is due to automatic changes to the power level of the mobile...

Page 44: ...ealth effects have been established for mobile phone use Source WHO Fact Sheet 193 Further information http www who int emf European Union Directives Conformance Statement EU Conformance Hereby Motorola declares that this product is in compliance with The essential requirements and other relevant provisions of Directive 1999 5 EC All other relevant EU Directives The above gives an example of a typ...

Page 45: ... CFR Sec 15 19 3 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates usesandcan radiateradio frequency energy and if not installed and used in accordance with the instructions ...

Page 46: ... location based information Devices enabled with GPS or AGPS technology also transmit location based information Additionally if you use applications that require location based information e g driving directions such applications transmit location based information This location based information may be shared with third parties including your mobile operator applications providers Motorola and o...

Page 47: ...ertain areas for example handsfree use only may be required Go to www motorola com callsmart in English only for more information Your mobile device lets you communicate by voice and data almost anywhere anytime wherever a mobile service is available and safe conditions allow When driving a car driving is your first responsibility If you choose to use your mobile device while driving remember the ...

Page 48: ... service is available Use your mobile device to help others in emergencies If you see an car accident crimeinprogressorother seriousemergencywherelivesareindanger call 999 or other local emergency number wherever mobile phone service is available as you would want others to do for you Call roadside assistanceor aspecial non emergency mobileassistance number when necessary If you see a broken down ...

Page 49: ...and network resources Location based information Location based information includes information that can be used to determine the approximate location of a mobile device Mobile phones that are connected to a mobile network transmit location based information Devices enabled with GPS or AGPS technology also transmit location based information Additionally if you use applications that require locat...

Page 50: ...n t recharge your mobile device in temperatures below 0 C 32 F or above 45 C 113 F microwaves Don t try to dry your mobile device in a microwave oven dust and dirt Don t expose your mobile device to dust dirt sand food or other inappropriate materials cleaning solutions Tocleanyour mobiledevice useonlya drysoft cloth Don t usealcohol or other cleaning solutions shock and vibration Don t drop your ...

Page 51: ...e details Software Copyright Notice Software Copyright Notice Motorola products may include copyrighted Motorola and third party software stored in semiconductor memories or other media Laws in the United States and other countries preserve for Motorola and third party software providers certain exclusive rights for copyrighted software such as the exclusive rights to distribute or reproduce the c...

Page 52: ...quest in writing to the address below Please make sure that the request includes the model number and the software version number MOTOROLA MOBILITY INC OSSManagement 600 North US Hwy 45 Libertyville IL 60048 USA The Motorola website opensource motorola com also contains information regarding Motorola s use of open source Motorola has created the opensource motorola com website to serveas aportal f...

Page 53: ...g Motorola reserves the right to change or modify any information or specifications without notice or obligation MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings LLC Google the Google logo Google Maps Google MapsNavigation Gmail GoogleTalk YouTube Picasa AndroidandAndroidMarket aretrademarksof Google Inc All other product or servicenamesarethe...

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