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Motorola EX109, User Manual

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Motorola EX109 User Manual Download Page 46

44

Troubleshooting

Service & Repairs

If you have questions or need assistance, we're here 
to help.

Go to www.motorola.com/support, where you can 
select from a number of customer care options. You 
can also contact the Motorola Customer Support 
Center at 0800 666 8676 (Argentina), 800-201-442 
(Chile), 01-800-700-1504 (Colombia), 01 800 021 0000 
(México), 0800-100-4289 (Venezuela), or 0-800-52-470 
(Perú).

Summary of Contents for EX109

Page 1: ...MOTOKEYTM MINI LIFE POWERED ...

Page 2: ......

Page 3: ...en your media player and select a playlist Photos Take photos and send them to your friends We ve crammed all the main features of your phone into this handy guide and in a matter of minutes we ll show you just how easy your phone is to use You may be surprised at what you discover Note Certain apps and features may not be available in all countries Caution Before assembling charging or using your...

Page 4: ...2 Congratulations More Support Go to www motorola com support Accessories Find accessories for your phone at www motorola com products ...

Page 5: ...tle different 12 30PM Main Menu Messaging 1 2 2 1 SIM1 Carrier S Carrie IM1 Carrier SIM2 Carrier S Carrie IM2 Carrier 12 30 PM 3 5mm Headset Micro USB Connector Charge or connect to PC Camera on back Microphone Left Soft Key Right Soft Key Power End Key Call Key Select Key Navigation Key ...

Page 6: ...een 10 Calls 12 Contacts 15 Messaging 17 Text entry 19 Tips tricks 21 Music 23 Radio 26 Photos 27 Web 29 Personalize 31 Manage your life 34 Bluetooth wireless 37 Memory card file transfer 39 Security 41 Troubleshooting 43 Safety Regulatory Legal 45 ...

Page 7: ...5 Let s go Let s go let s get you up and running Assemble charge Caution Please read Battery Use Safety on page 45 1 Cover off 2 SIM cards in 3 microSD in 4 Battery in 5 Cover on 6 Charge up 3H ...

Page 8: ... cards 1 From the home screen press the center Select key to open the app menu 2 Select Settings DUAL SIM settings 3 Select Dual SIM open Only SIM1 open or Only SIM2 open Note If only one SIM card is installed it will be activated by default Make answer calls To make a call from the home screen enter a number then press Call Note If two SIM cards are activated choose which SIM card you want to use...

Page 9: ...Reject To end a call press Power End Cool content more Surf the web for cool content and more see Web on page 29 An optional microSD memory card can be installed in your phone you can load it up with music photos and videos from your computer see Memory card file transfer on page 39 ...

Page 10: ...entials Menu navigation 1 From the home screen press the center Select key to open the app menu 2 Press the Navigation key up down left or right to scroll and highlight a menu option 3 Press to select the highlighted option ...

Page 11: ...Alarm User profiles or Tone settings To change your shortcut keys press Settings Phone settings Dedicated key Adjust volume Press up or down to change the ring volume for an incoming call or the earpiece volume during a call When playing music or video files press up or down to adjust playback volume ...

Page 12: ...your latest information in one place It s what you see when you turn on the phone or press Power End from a menu It s basically like this Note Your home screen might look a little different 12 30PM Main Menu Messaging 1 2 2 1 SIM1 Carrier SIM2 Carrier 12 30 PM SIM Card Status Left Soft Key Right Soft Key Status Indicators ...

Page 13: ... press to select it You can press Power End to return to the home screen at any time Phone status notifications The status bar at the top of the screen contains icons that tell you about messages and phone status Status indicators Signal Strength General Profile Active Call Vibration Profile Phone Lock Outdoor Profile Alarm Headset Roaming Service Bluetooth New Messages Battery ...

Page 14: ...e Using a mobile device or accessory while driving may cause distraction and may be illegal Always obey the laws and drive safely SIM1 voice active 00 00 11 5555552505 Options Mute 10 35PM M P 2 1 1 Select to hold end make a new call more Select to mute or unmute the call CallTimer Active Call Number Press to turn the speakerphone on or off ...

Page 15: ...call history or SIM2 call history Highlight the number you want to call and press Call Save a contact 1 Enter a number in the home screen 2 Press Options Save to Phonebook Add new contact or Replace existing 3 Enter contact details and press Done then Yes ...

Page 16: ...y call cannot be placed due to network environmental or interference issues 1 Enter the emergency number in the home screen 2 Press Call to call the emergency number Cool down In very limited circumstances such as where your phone has been exposed to extreme heat Cool Down message screens will appear To avoid possible damage to your battery and phone you should follow these instructions until the ...

Page 17: ...Phonebook Add new contact Enter the contact name and details When you re finished press Done Yes to save Phonebook 2 Add new contact Alex Pico 2025554567 Dan Smith Kate Shunneyn 10 35PM M P 2 1 1 0 10 abc Options Back Select to call text or do more with the contact Select to go back to previous screen Enter text to search for a contact Press to see contact details ...

Page 18: ...16 Contacts Call contacts Highlight a contact then press Call Tip Press up or down to scroll to a contact then press Call ...

Page 19: ...enter a phone number select Enter recipient type the number then press Options Done To enter a contact select Add from Phonebook To send the message press Options Send Note If two SIM cards are activated choose which SIM card you want to use Receive a message When you receive a message your phone plays an alert and shows the new message indicator at the top of the screen To read the new message pr...

Page 20: ...il Email accounts press Options New account Yes The email setup wizard will guide you through setting up your email account Create a new email Find it Messaging Email Write Email Use the keypad to enter a subject and enter your message then press Options Send ...

Page 21: ...To Enter symbols chosen from a list Press Symbols Enter alternate characters at the top of the keys Press Alternate Enter only alternate characters until you press Alternate again Press Alternate twice Enter one capital letter Press Shift Enter only capital letters until you press Shift again Press Shift twice Delete characters to the left of the cursor Press Delete Start a new line Press Enter ...

Page 22: ... Text entry To change the keypad text entry mode press Options Input method Entry modes abc Enter letters in the text field Numeric Enter numbers in the text field Insert symbol Select a symbol to insert ...

Page 23: ...t incoming outgoing calls Press Call center Call history Create a new contact in your phonebook Enter a phone number press Options Save to Phonebook Adjust sound volume Press up or down Set app menu style View the app menu as a Matrix or List Press Settings Phone settings Display Main menu style ...

Page 24: ...tend your battery life Try these Turn off Bluetooth power Press Settings Connectivity Bluetooth Power Reduce the time your phone display stays on Press Settings Phone settings Misc settings LCD backlight and set Time sec to a lower setting ...

Page 25: ...ect a playlist Find it Multimedia Media player Playlists Back Options 5 100 Song Title 00 02 15 00 03 30 Song Title Song Title Album Title Album Title Artist Name Artist Name Select to view song playlist details change settings or exit media player Current Song Progress Bar Volume Setting Music Controls ...

Page 26: ...ge 39 Note Copyright do you have the right Always follow the rules See Content Copyright in your legal and safety information Playlists To create a new playlist press Multimedia Media player Playlists then press Options New To add a song or video to a playlist open it and press Options Add Controls play pause Press previous next Press left right fast forward rewind Press and hold left right volume...

Page 27: ... and press Options Hide and turn off Press Power End to use another app Your media continues to play If you use Fun Games or FM radio the media player is turned off To turn off your media press Multimedia Media player Now playing then press Options Exit ...

Page 28: ...ss Options Auto search To manually save preset stations press Options Channel list highlight an empty preset location and press Options Edit then enter the Channel name and Frequency To go to a preset station press the channel number Alternatively you can press Options Channel list highlight the channel number and press Options Play Controls tune stations Press left right volume Press up down turn...

Page 29: ...timedia Camera Your phone shows the camera viewfinder Note Image size is 2 MP unless you change it EV 0 1 00 Select to switch to photo album or video recorder or to adjust camera settings Press left right to increase decrease exposure Select to return to the home screen Press to take a photo Press up down to zoom in out ...

Page 30: ...ver a Bluetooth connection select Forward To edit the photo select Photo editor To delete the photo and return to the viewfinder select Delete To see photos you ve taken go to the camera viewfinder screen and press then select Switch to Photo album To record a video go to the camera viewfinder screen and press then select Switch to Video recorder ...

Page 31: ...ress Tools Internet service Settings Select SIM SIM1 or SIM2 Use your phone s browser to surf your favorite web sites upload videos to a video blog and download files and applications to your phone Log onto your internet based email account to check your email Find it Tools Internet service To Go to your home page Select Homepage Go to a web page Select Input address Bookmark a web page Press Opti...

Page 32: ...30 Web Note If you can t connect contact your service provider ...

Page 33: ...iles General Standard profile default setting Silent Ringtone is off vibrate is off Outdoor Ringtone and key tone volume are set to maximum Indoor Ringtone is on vibrate is off Vibration Vibrate is on Headset Adjust profile settings for when a wired headset is plugged into your phone Bluetooth Adjust profile settings for when a Bluetooth headset is connected to your phone ...

Page 34: ...ngs Display Settings Tone settings Set ringtones for incoming calls for each SIM card messages key tones and other events Volume Set the volume for ringtones and key tones Alert type Set to Ring only Vib only Vib and ring Vib then ring or Silent Ring type Set to Single Repeat or Ascending Extra tone Play an extra tone for Warning Error Camp on and Connect Answer options Set to answer calls by pres...

Page 35: ...33 Personalize Date time Set date time time zone and formats Find it Settings Phone settings Time and date Language Set menu language Find it Settings Phone settings Language ...

Page 36: ...r Go to weekly view Add calendar events From any calendar view press Options Add event Reminder Meeting or Course Enter event details and press Options Done Yes Edit calendar events To edit an event press Options View Options Edit Edit event details then when you re done press Done Yes Tasks Find it Tools Tasks To add a task press Add Date Call or Anniversary ...

Page 37: ... snooze period highlight the alarm then press Edit Snooze min To set FM radio as your alarm highlight the alarm then press Edit Alarm tone FM radio Calculator currency convertor Find it Tools Calculator or Currency convertor File manager Find it File manager Select Phone or Memory card then select Open to view your folders Press Options to Open create New folder Rename Delete and more ...

Page 38: ...al SIM settings Flight mode Note When you select airplane mode all wireless services are disabled You can then turn Bluetooth back on if permitted by your airline Other wireless voice and data services such as calls and text messages remain off in airplane mode Emergency calls to your region s emergency number e g 911 can still made ...

Page 39: ...nect new devices To connect with a new device you need to pair with it You only need to do this once for each device to connect again see Reconnect devices on page 38 1 Make sure the device you are pairing with is in discoverable mode see device instructions 2 Press Settings Connectivity Bluetooth My device Search new device Note If Bluetooth power is not turned on your phone will ask if you want ...

Page 40: ...t Note Using a mobile device or accessory while driving may cause distraction and may be illegal Always obey the laws and drive safely Reconnect devices To automatically reconnect your phone with a paired device simply turn on the device To manually reconnect your phone with a paired device select the device name in the My device list Disconnect devices To automatically disconnect your phone from ...

Page 41: ...see files stored on your memory card press File manager Memory card Open To copy or move a file from your phone to your memory card 1 Press File manager Phone Open 2 Select the file then select Copy or Move 3 Select Memory card Open 4 Scroll to the destination folder and press Options Select USB drag drop Note This feature requires an optional accessory You can drag drop your pictures videos music...

Page 42: ... inserted and your phone showing the home screen connect a Motorola micro USB data cable from your phone s micro USB port to a USB port on your computer 2 Your phone shows a USB config dialog Scroll to Mass storage and press OK You can t use the files on your memory card while it is connected 3 On your computer use the My Computer window to find Removable Disk 4 Click on the Removable Disk icon to...

Page 43: ...curity settings or SIM2 security settings Change password If you forget your SIM card PIN code If you forget your PIN code try entering 1234 If that doesn t work contact your service provider Lock your SIM You can lock your SIM card to keep others from using it You ll need to enter your SIM card PIN code to lock or unlock the SIM card Find it Settings Security settings SIM1 security settings or SI...

Page 44: ...ent unwanted phone operations Find it Settings Security settings Auto keypad lock None 5 sec 30 sec 1 min or 5 min Your phone automatically locks the keypad and keys when no activity is detected for the specified interval To unlock the keypad and keys press Unlock then Space ...

Page 45: ...r phone as usual Reset Reset default factory settings on your phone Caution This option erases all information you have entered including contacts and calendar entries and content you have downloaded including pictures videos and music files stored in your phone s memory After you erase the information you can t recover it This option does not delete SIM card or memory card information Find it Set...

Page 46: ...help Go to www motorola com support where you can select from a number of customer care options You can also contact the Motorola Customer Support Center at 0800 666 8676 Argentina 800 201 442 Chile 01 800 700 1504 Colombia 01 800 021 0000 México 0800 100 4289 Venezuela or 0 800 52 470 Perú ...

Page 47: ...ttery to touch metal objects If metal objects such as jewelry stay in prolonged contact with the battery contact points the battery could become very hot Don t place your mobile device or battery near a heat source High temperatures can cause the battery to swell leak or malfunction Don t dry awetordampbattery with anapplianceorheatsource suchas a hair dryer or microwave oven DOs Do avoid leaving ...

Page 48: ...m replace the battery and try charging it again If the message remains contact a Motorola authorized service center Important Motorola swarrantydoesnotcoverdamagetothemobiledevicecaused by non Motorola batteries and or chargers Warning Use of a non Motorola battery or charger may present a risk of fire explosion leakage or other hazard Proper and safe battery disposal and recycling Proper battery ...

Page 49: ...may beprohibited or restricted in certain areas always obey the laws and regulations on the use of these products While driving NEVER Type or read texts Enter or review written data Surf the web Input navigation information Perform any other functions that divert your attention from driving While driving ALWAYS Keep your eyes on the road Use a handsfree device if available or required by law in yo...

Page 50: ...ud noise from any source for extended periods of timemay affect your hearing Thelouder the volumesound level the less time is required before your hearing could be affected To protect your hearing Limit the amount of time you use headsets or headphones at high volume Avoid turning up the volume to block out noisy surroundings Turn the volume down if you can t hear people speaking near you If youex...

Page 51: ...g your mobile device until the glass is replaced by a qualified service center Operational Warnings Obey all posted signs when using mobile devices in public areas Potentially Explosive Atmospheres Areas with potentially explosive atmospheres are often but not always posted and canincludefuelingareas suchasbelowdecksonboats fuel or chemical transfer or storage facilities or areas where the air con...

Page 52: ...ecautions For optimal mobile device performance and to be sure that human exposure to RF energy does not exceed the guidelines set forth in the relevant standards always follow these instructions and precautions Do not dispose of your battery or mobile device in a fire Your battery or mobile device may require recycling in accordance with local laws Contact your local regulatory authorities for mo...

Page 53: ...mpatibility In some circumstances your mobile device may cause interference with other devices Follow Instructions to Avoid Interference Problems Turn off your mobile device in any location where posted notices instruct you to do so In an aircraft turn off your mobile device whenever instructed to do so by airline staff If your mobiledeviceoffersanairplanemodeorsimilar feature consultairline staff...

Page 54: ...rdfor mobiledevicesemploys aunit of measurement knownas the Specific Absorption Rate SAR The IEEE SAR limit set by the FCC and by the Canadianregulatory authoritiesis1 6 wattsper kilogram W kg averaged over one gram of tissue Tests for SAR are conducted using procedures accepted by the FCC and by Industry Canada with the mobile device transmitting at its highest certified powerlevel inall testedfr...

Page 55: ...ne meets international guidelines for exposure to radio waves Your mobile device is a radio transmitter and receiver It is designed to not exceed the limits for exposure to radio waves recommended by international guidelines These guidelines were developed by the independent scientific organization ICNIRP and include safety margins designed to assure the protection of all persons regardless of age...

Page 56: ...es The World Health Organization has stated that present scientific information does not indicatetheneed foranyspecial precautions for theuseofmobiledevices They note that if you want to reduce your exposure then you can do so by limiting the length of calls or using a handsfree device to keep the mobile device away from the head and body Additional Information can be found on the Web sites of the...

Page 57: ...the Web site FCC Notice to Users FCC Notice The following statement applies to all products that have received FCC approval Applicable products bear the FCC logo and or an FCC ID in the format FCC ID xxxxxx on the product label Motorola has not approved any changes or modifications to this device by the user Any changes or modifications could void the user s authority to operate the equipment See ...

Page 58: ...t from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Smart Practices While Driving Driving Safety Check the laws and regulations on the use of mobile devices and their accessories in the areas where you drive Always obey them The use of these devices may be prohibited or restricted in certain areas for example handsfree use only may be re...

Page 59: ...in stressful or emotional conversations that may be distracting Make people you are talking with aware you are driving and suspend conversations that can divert your attention away from the road Use your mobile device to call for help Dial 911 or other local emergency number in the case of fire traffic accident or medical emergencies wherever wireless phone service is available Use your mobile dev...

Page 60: ...canalsobackupyour personal data to transfer to a new device Note For information on how to backup or wipe data from your mobile device go to www motorola com support Online accounts Some mobile devices provide a Motorola online account such as MOTOBLUR Go to your account for information on how to manage the account and how to use security features such as remote wipe and device location where avai...

Page 61: ...contact your service provider Use Care Use Care To care for your Motorola mobile device please observe the following liquids Don t expose your mobile device to water rain extreme humidity sweat or other liquids If it does get wet don t try to accelerate drying withthe useof anovenor dryer as this may damage themobiledevice extreme heat or cold Don t store or use your mobile device in temperatures ...

Page 62: ...ola recycling activities can be found at www motorola com recycling Packaging Product Guides Productpackagingandproductguidesshouldonlybedisposedofinaccordancewith national collection and recycling requirements Please contact your regional authorities for more details Software Copyright Notice Software Copyright Notice Motorola products may include copyrighted Motorola and third party software sto...

Page 63: ... right to copy any material please contact your legal advisor Latin America Warranty Except Mexico Warranty Except Mexico Latin America Warranty Motorola Mobility Inc Subscribers Cellular Division Through its own service centers and or its authorized service centers Motorola provides a 1 year warranty that covers the cellular phone all its parts and labor against any defect and operation as long a...

Page 64: ...is returned to a Motorola service center or to a Motorola authorized servicecenter All theaccessories batteries parts smallboardsorequipmentof thecellular telephonethat byvirtueof beingdefectivearereplaced infulfillment of this warranty will automatically become property of Motorola Mobility Inc 3 To receive warranty service present your cellular phone or accessory to any Motorola service center o...

Page 65: ... not be tested to verify any claim that grants this warranty Any cellular phone with a serial number that has been removed altered or obliterated Defects or damages caused by food spills or liquids When the cables of the control unit have been stretched or the module tongue piece has broken When the surface of the Product and its pieces have been scratched or damaged due to normal use Leather case...

Page 66: ...lar telephones b radar sets c two way radios and d wireless telephones Motorola Comercial S A de C V at its option will at no charge repair replace or refund the purchase price of any Product that does not conform to this warranty Motorola may use functionally equivalent reconditioned refurbished pre owned or new products accessories or parts Updates in software are not covered Product Brand Motor...

Page 67: ... authorized service center or call 01 800 021 0000 To request a refund you must present this warranty sealed by the place of purchase along with the Product V Warranty Limitations or Exceptions The warranty is not valid when The Product has been used in conditions different from the normal ones The Product has not been operated as described in the operating instructions The Product has been altere...

Page 68: ...her countries consult the laws and local regulations under the warranty and its local Motorola office Product Model Date of Purchase Seal of the authorized or established distributor where the Product was purchased ...

Page 69: ...vailable information and believed to be accurate at the time of printing Motorola reserves the right to change or modify any information or specifications without notice or obligation Note The images in this guide are examples only MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings LLC All other product or service names are the property of their...

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