verify that your signal strength is at an acceptable level by
pressing option
2. Installer Setup
, then option
1. Tune
Satellite Signal
.
The Signal Level Number should be about 30. The signal
strength meter bar should be green as well. Press the
back
key on the RCU to get back to the
Setup Options
screen.
View Status
Screen
The STB is now ready to be authorized. Please pull up the
following screen to monitor the authorization process.
Note:
If you have already received trips on a prior
installation, the receiver may go directly to cycling the
‘Light Pipes’ in the Download Operation step. If so, go to
the Download Operation step.
Select Option
2. Installer Setup
.
Selection Option
2. Reportback
.
The following menu will appear. The
Trip Count
field
should be zero (0). After authorization (see step below),
this field will increment indicating successful authorization.
Getting
Activated
Call the VoOm Call Center: (866) 522-8666 and tell the
ICOMs operator that you wish to have a Cablevision VoOm
unit activated. Provide the VoOm account number from
your workorder. The VoOm account number is the only
information you should provide to the VoOm CSR to look
up the customer. Ask them to authorize and have a
“
refresh”
(
instant trip)
sent to the unit. Provide the
serial number to the operator, and request that they send
multiple trips
. Keep the operator on the phone until the
next step is completed.
After a few seconds, the
Trip Count
field will increment,
the TV screen will go black, and the STB front panel amber
“light pipes” will begin to cycle/flash.
If
the
Trip Counter
field does not increment, and the TV
does not go black, the STB has not received the
authorization messages. Verify the correct unit address has
been recorded by looking at the rear panel label again.
Verify that the operator has used that exact U/A when
creating and authorizing the unit. Ask the operator if they
have authorized the unit with the correct tiers and channel
map.
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