36
Troubleshooting
Troubleshooting
Force a reboot
In the unlikely event that your tablet becomes
unresponsive, try a forced reboot: Press and hold both
Power/Sleep
and the down volume key for more
than 12 seconds.
Reset your tablet
If you want to clear your tablet, or if you forget your
unlock
PIN
or
Password
, you can do a factory data reset
to restore your tablet to its factory settings.
Tip:
If you forget your unlock
Pattern
, see “
Quick start:
Protect
” on page 32.
Warning:
The following procedure deletes all of your
data on the tablet. This includes pictures, videos,
documents, and other files that you have not backed up
online or on a PC.
1
Turn off your tablet (if necessary, force a reboot).
2
Press and hold both volume keys while you press
Power/Sleep
. Your tablet should show the Boot
Mode menu.
Press the volume down key to scroll to Recovery
mode, then press the volume up key to activate it.
3
When you see the Android logo, press both volume
keys at the same time. Your tablet should show the
Recovery screen.
a
Press the volume down key to scroll to the
factory reset option, then press
Power/Sleep
to activate it.
b
Press the volume down key to scroll to the Yes
confirmation, then press Power/Sleep
to
activate it.
Service & repairs
If you have questions or need assistance, go to
http://www.motorola.com/support, where you can
select from a number of customer care options. You can
also contact the Motorola Customer Support Center at
1-800-734-5870 (United States), 1-888-390-6456
(TTY/TDD United States for hearing impaired), or
1-800-461-4575 (Canada).
