Motorola DOCSIS 3.0 SB6121 Installation Manual Download Page 27

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Motorola, Inc.

101 Tournament Drive

Horsham, PA 19044 U.S.A.

http://www.motorola.com

MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office. All other product or service
names are the property of their respective owners. ©2010 Motorola, Inc. All rights reserved.
577212-001-a 05/2010

Summary of Contents for DOCSIS 3.0 SB6121

Page 1: ...M Installation Guide Motorola SURFboard SB6121 DOCSIS 3 0 Cable Modem ...

Page 2: ... service names are the property of their respective owners Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind implied or expressed including but not limited to the implied warranties of merchanta...

Page 3: ...he Internet Checking for an Internet Connection 10 Configuring TCP IP for Windows 7 10 Configuring TCP IP for Windows Vista 11 Configuring TCP IP for Windows XP 11 Verifying the IP Address for Windows 7 12 Verifying the IP Address for Windows Vista 12 Verifying the IP Address for Windows XP 12 Renewing the IP Address for Windows 7 Vista or XP 13 Monitoring Your Modem Starting the Modem Configurati...

Page 4: ...ated on the device s marking label If you are not sure of the type of power supplied to your home consult your dealer or local power company Do not overload outlets or extension cords as this can result in a risk of fire or electric shock Overloaded AC outlets extension cords frayed power cords damaged or cracked wire insulation and broken plugs are dangerous They may result in a shock or fire haz...

Page 5: ...ve set up systems to collect and recycle electrical and electronic waste items Contact your local authorities for information about practices established for your region If collection systems are not available call Motorola Customer Service for assistance Please visit www motorola com recycle for instructions on recycling FCC STATEMENTS FCC Interference Statement This equipment has been tested and...

Page 6: ... Operation is subject to the following two conditions This device may not cause interference and This device must accept any interference including interference that may cause undesired operation of the device This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada In Canada RLAN devices are restricted from usin...

Page 7: ... the SB6121 cable modem make sure the following items are included in the box with the modem If you obtained the modem from your service provider some of the included items may be different ITEM DESCRIPTION Power Supply Provides power via an AC electrical outlet Ethernet Cable Standard Category 5 or higher cable for connecting to the network Software License Regulatory Card Contains software licen...

Page 8: ...IS 3 0 Cable Modem Installation Guide 2 Uncontrolled Document Windows 7 Windows Vista Service Pack 1 or later Windows XP Service Pack 2 or later Mac 10 4 or later Ethernet connection only UNIX Ethernet connection only Linux Ethernet connection only ...

Page 9: ... applicable icon does not flash Green Power is properly connected 2 Scanning for a downstream receive channel connection Green Non bonded downstream channel is connected Blue High speed Internet connection with bonded downstream channels 3 Scanning for an upstream send channel connection Green Non bonded upstream channel is connected Blue High speed Internet connection with bonded upstream channel...

Page 10: ...ers on and off the cable modem Note The Energy Conservation switch may be an option that is not provided by your service provider Blue icon operation is not available in all locations Your service provider may implement bonded channels for high speed Internet and Ethernet connections Note To increase the bandwidth available for receiving and transmitting data your service provider may also impleme...

Page 11: ... an Ethernet equipped computer hub bridge or switch using an RJ 45 cable 2 Coaxial cable connector 3 12VDC Power connector MAC Label The SB6121 Media Access Control MAC label is located on the bottom of the modem It contains a MAC address which is a unique 48 bit value that identifies each Ethernet network device To receive data service you must provide the MAC address marked HFC MAC ID to your In...

Page 12: ...ety hazard and damage the product 1 Make sure the coaxial cable is connected to a cable outlet or splitter 2 Connect the other end of the coaxial cable to the Cable connector on the modem Hand tighten the connectors to avoid damaging them 3 Plug the power cord into the Power port on the modem 4 Plug the other end of the power cord into an electrical wall outlet 5 Connect the Ethernet cable to the ...

Page 13: ...national codes governing residential or business cable TV and communications services Follow all local standards for installing a network interface unit network interface device NIU NID Make sure the power cord is disconnected from the wall outlet and all cables are removed from the back of the cable modem before starting the installation Decide if you are mounting the modem horizontally or vertic...

Page 14: ...staller and by the type of hardware selected See the dimension diagram below for the spacing needed between the wall and underside of the screw head 9 0 mm 0 35 maximum screw head diameter 2 6 mm 0 10 maximum screw head thickness 2 5 mm 0 10 minimum screw head to wall spacing 3 After mounting the cable modem reconnect the coaxial and Ethernet cable 4 Re plug the power cord into the 12VDC Power con...

Page 15: ...B Installing the Modem Wall Mounting the Modem SB6121 DOCSIS 3 0 Cable Modem Installation Guide 9 Uncontrolled Document ...

Page 16: ...k Control Panel 2 Click Network and Internet to display the Network and Internet window 3 Click Network and Sharing Center to display the Network and Sharing Center window 4 Click Change adapter settings to display the LAN or High Speed Internet connections window 5 Right click the network connection for your network interface 6 Select Properties to display the Local Area Connection Properties win...

Page 17: ...S server address automatically 10 Click OK to save the TCP IP settings and close the Internet Protocol Version 4 TCP IPv4 Properties window 11 Click OK to close the Local Area Connection Properties window 12 Close the remaining windows and exit the Control Panel When you complete the TCP IP configuration go to Verifying the IP Address for Windows Vista Configuring TCP IP for Windows XP 1 Click Sta...

Page 18: ...ed that indicates possible broadband network problems or an improper connection between your computer and the SB6121 The Auto configuration IP address ranging from 169 254 0 0 to 169 254 255 255 is reserved for Automatic Private IP Addressing APIPA Verifying the IP Address for Windows XP 1 On the Windows taskbar click Start 2 Select Run to open the Run window 3 Type cmd and click OK 4 Type ipconfi...

Page 19: ...rmation Renewing the IP Address for Windows 7 Vista or XP 1 Open a command prompt window A From the Windows taskbar click Start B Select Run to open the Run window C Type cmd and click OK to open a command prompt window 2 Type ipconfig renew and press Enter A valid IP address should appear indicating that Internet access is available 3 Type exit and press Enter to close the command prompt window I...

Page 20: ...our cable modem You can also reset the modem configuration back to the original factory settings Starting the Modem Configuration Manager 1 Open any web browser on a computer connected to your cable modem 2 Type http 192 168 100 1 in the Address bar 3 Press Enter The following Modem Configuration Manager Status page appears when you first log on Note If you cannot access the HTML pages in the Mode...

Page 21: ...nstallation Guide 15 Uncontrolled Document Restoring Your Modem Settings You can reset your SB6121 modem configuration to the factory default settings 1 Select Configuration from the menu bar 2 Click Reset All Defaults WARNING This will delete your existing modem configuration settings ...

Page 22: ... electrical outlet is working Check that the Energy Conservation switch is ON pushed in Cannot Send or Receive Data On the front panel note the status of the icons and refer to Front Panel Icons and Error Conditions to identify the error If you have cable television check your television to ensure your cable service is operating properly Check the coaxial cable connection at the SB6121 and cable w...

Page 23: ...Icons and Error Conditions ICON STATUS IF DURING STARTUP IF DURING NORMAL OPERATION OFF SB6121 is not properly plugged into the power outlet SB6121 is unplugged or the Energy Conservation switch is OFF FLASHING Downstream receive channel cannot be acquired Downstream channel is lost FLASHING Upstream send channel cannot be acquired Upstream channel is lost FLASHING IP registration is unsuccessful ...

Page 24: ...ronic documentation Software provided by third parties may be subject to separate end user license agreements from the manufacturers of such Software The Software is never sold Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License Motorola and its 3rd party licensors retain the ownership of the Software You may USE...

Page 25: ... clause at 52 227 7013 The contractor manufacturer is Motorola Inc Home Networks Mobility Solutions Business 101 Tournament Drive Horsham PA 19044 Warranty Information SURFboard SB6121 DOCSIS 3 0 Cable Modem Home Networks Mobility Motorola What is my limited warranty A limited warranty for this Product including Software is provided by Motorola to your distributor cable operator or Internet servic...

Page 26: ...Product whether made or suffered by you or another person and whether based in contract or tort IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INCIDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS O...

Page 27: ...4 U S A http www motorola com MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office All other product or service names are the property of their respective owners 2010 Motorola Inc All rights reserved 577212 001 a 05 2010 ...

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