Motorola DCX3510-M Installation Manual Download Page 71

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Diagnostics

High-Definition DVR DCX3510-M • Installation Manual

365-095-17066-x.1

MSO Phone

Number

MSO Phone Number as configured at the headend.

CableCARD

Object Name

Code object name executing on the CableCARD.

Object Ver.

Code object version executing on the CableCARD.

Manufacturer

CableCARD manufacturer.

HW Version

Version number provided by the CableCARD.

Boot Version

Version number provided by the CableCARD.

2nd Version

Version number provided by the CableCARD.

Serial Number

Serial number fo the CableCARD

MAC Address

MAC Address of the CableCARD.

Summary of Contents for DCX3510-M

Page 1: ...Installation Manual DCX3510 M High Definition DVR ...

Page 2: ...arks or registered trademarks of Cable Television Laboratories Inc HDMI the HDMI Logo and High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC Dolby and the double D symbol are registered trademarks of Dolby Laboratories This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use...

Page 3: ... convenience receptacles and the point where they exit from the apparatus Only use attachments accessories specified by the manufacturer Unplug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as the power supply cord or plug is damaged liquid h...

Page 4: ... the terminal FCC Compliance Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment uses and can radiate radio frequency energy and if not installed and used in accordance with the ins...

Page 5: ... la classe B est conforme à la norme NMB 003 du Canada Caring for the Environment by Recycling When you see this symbol on a Motorola product do not dispose of the product with residential or commercial waste Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste Some countries or regions such as the European Union have set up systems to c...

Page 6: ...son or destroy any copies not transferred TERMINATE this License by destroying the original and all copies of the Software if applicable in whatever form You may not 1 Loan distribute rent lease give sublicense or otherwise transfer the Software in whole or in part to any other person except as permitted under the TRANSFER paragraph above 2 Copy or translate the User Guide included with the Softwa...

Page 7: ...NATE AUTOMATICALLY if you fail to comply with the terms of this License Motorola is not responsible for any third party software that is provided as a bundled application or otherwise with the Software or that is downloaded to or otherwise installed on the Product U S GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS The use duplication or disclosure by ...

Page 8: ...0 Video Format Indicators Front Panel Display 11 Rear Panel 12 M Card 12 Installation 13 Cold Reset Procedure 13 Remote Control Cold Reset 13 Clearing the Hard Drive 14 Video Connection Options 15 Audio Connection Options 16 Installation Overview 17 Connecting an HDTV Single Connection for Video Audio 18 Cable In 18 HDMI 18 IEEE 1394 18 Connecting an HDTV Separate Video Audio Connections 20 Cable ...

Page 9: ...tional Closed Caption Settings Screen 44 Subtitle and DVS Settings Screen 46 Advanced Audio Video Settings Screen 48 Graphics Overlaying the Video 49 Diagnostics 50 Using the Diagnostics 50 General Status 51 Purchase Status 53 Out Of Band OOB Status 55 Agile OOB Tuner Hunting 57 In Band Status 59 Unit Address 61 Separable Security 63 Current Channel Status 65 RF Modem Upstream 68 Code Modules 70 M...

Page 10: ...le Security Diagnostic Field Descriptions 63 Table 16 Current Channel Status Diagnostic Field Descriptions 66 Table 17 RF Upstream Modem Diagnostic Field Descriptions 70 Table 18 Code Modules Diagnostic Field Descriptions 72 Table 19 Memory Configuration Diagnostic Field Descriptions 74 Table 20 Audio Video Status Diagnostic Field Descriptions 75 Table 21 Interface Status Diagnostic Field Descript...

Page 11: ...nt panel display for Purchase Status diagnostic 54 Figure 25 OOB Status Diagnostic Screen 55 Figure 26 Front panel display for the OOB diagnostic 55 Figure 27 In Band Status Diagnostic Screen 59 Figure 28 Front panel display for in band diagnostic 59 Figure 29 Unit Address Diagnostic Screen 61 Figure 30 Front panel display of a unit address 61 Figure 31 Separable Security Diagnostic Screen 63 Figu...

Page 12: ...chase of on demand programming Dual High Definition HDTV decode of MPEG 2 MPEG 4 AVC H 264 and VC 1 HDTV output through component video YPbPr High Definition Multimedia Interface HDMI or IEEE 1394 Surround sound audio through a variety of digital interconnection options Dual tuner DVR functionality to pause and time shift live video and seamlessly record in conjunction with the Interactive Program...

Page 13: ...tuner for the DOCSIS high speed data services channel up to 1 GHz One dedicated tuner for the out of band OOB control channel Standard Audio Video Features ITU standard 64 256 QAM FEC enhanced adaptive equalizer DES based encryption DCII via inserted CableCARD access control Out of band data receiver 70 130 MHz 2 048 Mbps Digital video scaling picture in graphics Accelerated 2 D and 3 D graphics s...

Page 14: ...recorded programs Simultaneously watch two programs switching easily between them using the swap key Record a program in the background while viewing another live program Simultaneously record programs from two channels while watching a different pre recorded program with the ability to switch viewing between any of the three programs Motorola cannot guarantee the exact amount of programming that ...

Page 15: ... capabilities Digital diagnostics Full feature access from front panel using a four digit seven segment LED display If You Need Help If you need assistance while working with the DCX3510 M contact the Motorola Technical Response Center TRC Inside the U S 1 888 944 HELP 1 888 944 4357 Outside the U S 1 847 725 4011 Motorola Mobility Online MOL http mobilityonline motorola com The TRC is on call 24 ...

Page 16: ...ervice request a Return for Service Authorization RSA number Be sure to display the RSA number prominently on all equipment boxes The Service Center will provide the shipping address of the location performing your repairs To ship your equipment for repair Pack the unit securely if possible in its original factory shipping carton Print or display the RSA number so it is easily visible on all equip...

Page 17: ...l The DCX3510 is streamlined with only a mechanical power button on the front panel to turn the set top on and off Certain functions such as those requiring a numeric entry or accessing menus require a remote control Figure 2 Front panel Number Description 1 Power Turns the set top on and off standby 2 ...

Page 18: ...r and HDMI video outputs High Definition 1080i 1920 x 1080 pixels High Definition 720p 1280 x 720 pixels Enhanced Definition 480p 720 x 480 pixels Standard Definition 480i 720 x 480 pixels The DCX3510 M set top is also capable of passing through High Definition 1080p 24 30 60 1920 x 1080 pixels source content over the HDMI video output If you cannot get a video display when the DCX set top is conn...

Page 19: ...omposite Video SDTV 7 eSATA External Serial Advanced Technology Attachment disk interface 8 USB 2 0 High Speed peripheral device connection 9 Ethernet Network connection 10 External IR Input Connects to a remote control set top accessory cable Data test connector service personnel only 11 IEEE 1394 Audio and video device connection 12 Power connector Availability of certain features is dependent u...

Page 20: ...ola s DCX3510 M set top The cold reset is generally used by operational and field personnel to accomplish the following Restore the set top to a known state Clear channel maps and application settings Remove application and software objects above the platform code Clear the Out of Band OOB Last Known Carrier LKC and force the units to hunt for a new OOB control channel Remote Control Cold Reset 1 ...

Page 21: ...0 M does not need to be connected to a television in order to clear the hard drive using this process To clear the hard drive 1 Start the diagnostics as described in the Using the Diagnostics section d 01 is displayed on the front panel display 2 Using a remote control within five seconds press REPLAY MY DVR three times and LIVE TV On some remote controls the MY DVR key may be labeled LIST 3 If yo...

Page 22: ...n HDMI or IEEE 1394 HDTV and SDTV HDMI and IEEE 1394 provide higher quality digital HD video signals than component video signals If the TV has an HDMI or a DVI input use the HDMI output instead of the IEEE 1394 output HDMI and IEEE 1394 are video and audio connections If you use HDMI or IEEE 1394 no separate audio connection to the TV is required HDMI is compatible with DVI If the TV has a DVI in...

Page 23: ...red Baseband Audio L and R If the audio receiver does not support Dolby Digital use the baseband AUDIO L and R outputs to connect to the audio receiver If the customer equipment supports it use the optical S PDIF output instead of the AUDIO L and R outputs The S PDIF output offers better audio quality including support for Dolby Digital 5 1 Surround Sound The HDMI interface supports Dolby Digital ...

Page 24: ...r receiver or directly to the TV a For an HDMI or IEEE 1394 video connection no additional audio connections to the TV are required b If the receiver or TV has a digital audio S PDIF input use the digital audio optical S PDIF output Otherwise use the baseband left and right audio out outputs 3 Locate the cabling diagram s that best match the subscriber s configuration 4 Connect the audio and video...

Page 25: ...ers Connect a Standard HDMI cable to the TV and to the HDMI connector on the DCX set top IEEE 1394 If the HDTV has an IEEE 1394 connector you can use the IEEE 1394 for both the video and audio connection Connect an IEEE 1394 cable to the IEEE 1394 connector on the HDTV and DCX set top Note On screen graphics are not displayed when you are using the IEEE 1394 connection on the rear panel of the DCX...

Page 26: ...or Video Audio Note Only 1 HDTV video audio connection needs to be made to an HDTV Note On screen graphics will not be displayed when using IEEE 1394 connection Refer to Graphics Overlaying the Video for more information Note Solid lines indicate optimum connections Note Optional HDMI connection to A V Receiver shown but not required ...

Page 27: ...nect the component video cables to the Y Pb and Pr connectors on the HDTV and DCX set top Note This connection supports only the High Definition video connection between the DCX set top and the HDTV Be sure to match up each signal to the same connection on the TV otherwise the colors will not appear correctly on the TV Note To connect your audio connections with your TV speakers go to the Audio se...

Page 28: ...channels connect both the baseband and digital audio connections Otherwise do not connect both the baseband left right composite connections and the coaxial digital connection The baseband connections are not necessary because the digital audio port provides a single audio interface for digital channels Note If the A V receiver includes HDMI inputs and output s then the DCX3510 M HDMI output can b...

Page 29: ...lace of the stereo audio outputs audio L and R These outputs offer a higher level of audio quality including support for Dolby Digital audio Digital audio optical S PDIF Connect the optical cable to the digital audio OPTICAL connector on the DCX set top and the optical connector on the A V receiver Stereo audio Connect the stereo audio cable to the AUDIO L and R connectors on the DCX set top and t...

Page 30: ...VR DCX3510 M Installation Manual 23 365 095 17066 x 1 Figure 6 Connecting an A V Receiver Audio Note This connection method does not support HDTV For information see Connecting an HDTV Separate Video Audio Connections in this section ...

Page 31: ...2 Connect a video cable to the VIDEO OUT connector on the DCX3510 M series set top and the INPUT VIDEO on the TV Note These video connection methods do not support HD video If you have an HDTV see Connecting an HDTV Separate Video Audio Connections Figure 7 Connecting a Standard definition TV SDTV Note Composite video requires separate audio connections Note Only one video connection and one audio...

Page 32: ...ideo cable to the VIDEO OUT connector on the DCX3510 M and the INPUT VIDEO connector on the VCR DVD Recorder 3 Connect a stereo audio cable to the OUTPUT AUDIO L and R connectors on the VCR DVD Recorder and the INPUT AUDIO L and R connectors on the SDTV 4 Connect a video cable to the OUTPUT VIDEO connector on the VCR DVD Recorder and the INPUT VIDEO connector on the SDTV Note These video connectio...

Page 33: ...Installation B High Definition DVR DCX3510 M Installation Manual 26 365 095 17066 x 1 Figure 8 Connecting a Standard Definition TV SDTV and VCR DVD Recorder ...

Page 34: ...o VCR and the VCR AUDIO IN L R connectors on the A V receiver 5 Connect a composite video cable to the input video connector on the stereo VCR and the video VCR OUT connector on the A V receiver 6 Connect a composite video cable to the output video connector on the stereo VCR and the video VCR IN connector on the A V receiver 7 Connect a Composite Video cable to the input Composite Video connector...

Page 35: ...anual 28 365 095 17066 x 1 Figure 9 Connecting an A V Receiver SDTV and VCR Note Solid lines indicate optimum connections Note Consult your A V receiver manual for additional wiring options or constraints when including a VCR DVD Recorder in your configuration ...

Page 36: ...l drive s AC power adapter into an electrical outlet 3 Allow approximately 15 to 30 seconds for the external drive to reach operating speed 4 Connect one end of the eSATA cable to the set top 5 Connect the other end of the eSATA cable to the external drive 6 Follow the on screen instructions Note Only connect external hard drives that have been approved by Motorola for external DVR service Connect...

Page 37: ...service provider Advanced data features require the proper application and network infrastructure to operate Data Features In addition to high quality audio and video the DCX3510 M can deliver high speed data services such as Internet access e mail IP telephony e commerce and home banking Note Your DCX may be equipped with the interface connections illustrated but their functionality depends on th...

Page 38: ...on the DCX3510 M Tune to the output channel 3 or 4 if using the RF output Channel selection Scan through the channels using the channel or keys Tune to several channels by entering the channel number using the numeric keys Volume control Press volume or on the remote control to increase the volume to its upper limit lowest level and to a comfortable level Press mute to turn the sound off Press mut...

Page 39: ...itle and power settings for the DCX3501 M Before you adjust the output settings 1 Connect the DCX3501 M to the TV and other home entertainment devices 2 Connect the provided power supply to the DCX3501 M and an AC power outlet 3 Initialize the DCX3501 M and authorize it for services 4 Turn the TV on Note When using an HDMI connection between the DCX3501 M and the television be sure to have the cab...

Page 40: ...y on the remote control If the TV is on the on screen User Settings menu lists the DCX3510 M settings that can be adjusted If no HDMI device is connected to the DCX3510 M the default User Settings menu appears as follows Figure 12 Default User Settings Menu No HDMI Connection If the DCX3510 M is connected via HDMI to a display device such as a television the default User Settings menu is updated t...

Page 41: ...ser Settings Menu With HDMI Connection Use the remote control cursor keys to navigate the on screen menus as follows Press the and keys to highlight the setting you wish to change Press the key to select an option To exit the setting and move to another setting press the or key Figure 14 User Settings Menu Main Menu Screen ...

Page 42: ...nd 1080i High Definition 1080i format 1920 x 1080 pixels with interlaced scanning at 30 frames per second 720p High Definition 720p format 1280 x 720 pixels with progressive scanning at 60 frames per second 480p Enhanced Definition 480p format 720 x 480 pixels with progressive scanning at 60 frames per second 480i Standard Definition 480i format 720 x 480 pixels with interlaced scanning at 30 fram...

Page 43: ...ride feature is disabled and can t be selected in the menu The 4 3 Override feature is available when the HDMI YPbPr Output setting is 1080i 720p or 480p Native Mode Settings Allows you to customize the Native Mode feature of the DCX3510 M by selecting the video formats supported by your television Selecting the Native Mode Settings option presents a new menu screen with settings specific to Nativ...

Page 44: ...discussed in more detail below Advanced Audio Video Settings Allows you to customize several advanced audio and video features of the DCX3510 M Selecting this option presents a new menu screen with settings specific to closed captions including font style color and size These settings are discussed in more detail below Front Panel Brightness Allows you to adjust the brightness level of the front p...

Page 45: ...0i format is output to the television in the 1080i format When using the native mode feature of the DCX3510 M please exercise caution when selecting the formats from the checklist If a format is selected that is not compatible with the television there may be a loss of video whenever the DCX3510 M is tuned to a channel broadcast in that format If the television is connected to the DCX3510 M using ...

Page 46: ...bled and can t be selected in the menu Note The Component Video YPbPr output delivers 480i video whenever the HDMI output is delivering 1080p30 video 1080p24 High Definition Generates 1080p24 video on the HDMI output if the program is broadcast in 1080p24 format The DCX3510 M cannot convert any other broadcast format to the 1080p24 video format 1080p24 is a high definition video image with 1920 x ...

Page 47: ...0i format The DCX3510 M can also convert any other broadcast format to the 480i video format 480i is a standard definition video image with 720 x 480 pixels interlaced scanning and a frame rate of 30 frames per second Restore Default Native Settings Selecting this option will restore the checklist of video formats to its default configuration Use this option if audio and or video has been lost aft...

Page 48: ...tional HDMI Settings Screen The Additional HDMI Settings menu configures advanced options that affect the operation of the DCX3510 M with other HDMI and DVI display devices Adjustable options include display mode color space audio output mode and audio lip sync delay Figure 16 Additional HDMI Settings Screen ...

Page 49: ...he DCX3510 M L PCM Provides all audio in the Linear Pulse Code Modulation digital audio format The L PCM format is widely supported by most HDMI televisions and home theater receivers Pass Through Provides the same digital audio format on the HDMI output as is provided with the program being viewed at that time For example if the program has a Dolby Digital soundtrack the DCX3510 M passes the Dolb...

Page 50: ...her Auto or Off this option is disabled and can t be selected in the menu Use this option to adjust the HDMI audio delay if you notice that the video image routinely seems to be behind the audio soundtrack when using your HDMI device Return To Main Menu Returns you to the User Settings Menu main screen Restore Default HDMI Settings Restores all of the settings on this screen HDMI DVI Mode Color Sp...

Page 51: ...dditional Closed Caption Settings menu adjusts the various display options for closed caption legibility Customizable options include font size font style font color and font opacity You may also choose to view different closed caption services if these are included within the broadcast program Figure 17 Additional Closed Caption Settings Menu Screen ...

Page 52: ...d for rendering drawing closed captions The default setting is Auto Available options include Auto Transparent Translucent Solid or Flashing Font Edge Type Sets the edge appearance used for rendering drawing closed captions Available options include Auto None Raised Depressed Uniform Left Shadowed or Right Shadowed The default setting is Auto Font Edge Color Sets the edge color used for rendering ...

Page 53: ...ewer to watch television programs and movies that contain dialogue that is not in the viewer s native language Subtitles are not included in many television programs unlike closed captions A descriptive video service DVS is a special secondary audio track that is included with many television programs and is intended to assist the visually impaired The DVS audio track provides a verbal description...

Page 54: ...s draws subtitles in French if they are included in the program Portuguese Renders draws subtitles in Portuguese if they are included in the program Note The DCX3510 M is not capable of translating subtitles from one language to another For example if French subtitles are included with the program the DCX3510 M cannot translate them to into Portuguese if the Language option has been set to Portugu...

Page 55: ...ss channels programs and commercials are adjusted to the same approximate output volume As a result sudden volume changes are reduced and the overall volume output of the DCX3510 M is more consistent The Video Sharpness feature softens or sharpens Standard Definition SD programs when viewed on either the HDMI or Component Video YPbPr outputs When SD programs are viewed on a large screen television...

Page 56: ...og video picture sharpness A value of 1 corresponds to a softer picture while a value of 5 corresponds to a sharper picture The best sharpness setting depends upon the video connection being used the display quality of the TV and your own personal preference Return To Main Menu Returns you to the User Settings Menu main screen Restore Default A V Settings To reset all of the Advanced Audio Video s...

Page 57: ...plays are illustrative actual data may differ from the examples Using the Diagnostics To use the diagnostics 1 Ensure that the DCX3510 M is installed with the Thin Client software and that it is connected to an AC outlet 2 Ensure the set top is powered on 3 Press power to put the set top in stand by mode Within two 2 seconds press select on the remote control to enable the diagnostic mode 4 The Di...

Page 58: ...al 51 365 095 17066 x 1 Figure 20 Diagnostic Main Menu Screen General Status This diagnostic displays system status information on the OSD and front panel The information is updated each time the diagnostic is displayed Figure 21 General Status Diagnostic Screen ...

Page 59: ...M error EP04 SRAM error EP07 ROM verification failure EP08 RAM test failure EP09 Battery test failure EP11 Invalid unit address EP12 Power on self test failure EP14 GITV startup failure EP15 TSI structure corrupt EP18 Driver initialization failure Connected State A DCX operations connect or disconnect message determines whether the DCX3510 M is CONNECTED or DISCONNECTED Platform ID A unique 16 bit...

Page 60: ...rent GPS Time The current OOB time displayed in global positioning system GPS seconds from Jan 6 1980 It is displayed in Greenwich Mean Time GMT Country Code Country code if configured by the controller Total Run Time Total Run time in hours and minutes since last reset or power cycle Standby Time Percent of time the set top is in standby mode Low Power Time Percent of time the set top is in Low P...

Page 61: ...he IPPV status indicator is on If IPPV is disabled the IPPV status indicator is off Prep CMD Last Prepare for Poll Command sequence number and time of the last prepare for poll request command that was sent by the controller Note that each requesting process maintains an independent sequence of poll requests to uniquely identify the poll responses Prep ACK Last Prepare for Poll Acknowledge sequenc...

Page 62: ...ng Out Of Band OOB Status This diagnostic indicates the out of band control channel status The information is updated every five seconds Figure 25 OOB Status Diagnostic Screen Figure 26 Front panel display for the OOB diagnostic Data activity indicator EMM data activity indicator OOB diagnostic indicator Carrier lock indicator L locked U unlocked ...

Page 63: ...s whether EMM data is being carried on the OOB stream OSD Front panel Description YES On EMM data detected within the last 5 seconds NO Off EMM data not detected within the last 5 seconds SNR When carrier lock has been established displays an estimate of the carrier signal to noise ratio in dB with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable signal INVA...

Page 64: ...D diagnostics are displayed The MAN Freq displays the LKC and allows the operator to select via scroll up down a specific frequency to check if a valid OOB is on that specific frequency The MAN Freq parameter is the OOB frequency selected in the frequency selection mode and displayed in MHz with the specific values of 75 25 104 20 72 75 92 25 98 25 107 25 107 40 110 25 116 25 and 103 75 1 When in ...

Page 65: ...display the new frequency 5 If after 40 seconds the frequency search is not successful the product performs a warm reset 6 To abort a search without waiting the 40 seconds the POWER key can be pressed to cause an immediate warm reset Note The Front Panel displays hunt after a cold reset from the front panel This indicates that the product is in a Round Robin Hunt Mode Hunt continues to be displaye...

Page 66: ...iagnostic displays the in band status for the last attempted tuned channel The information is updated every five seconds Figure 27 In Band Status Diagnostic Screen Figure 28 Front panel display for in band diagnostic IB diagnostic indicator Data activity indicator Carrier lock indicator L locked U unlocked ...

Page 67: ...e indicators cover all packet processors regardless of the stream they are monitoring OSD Front panel Description YES On In band data detected within the last 5 seconds NO Off In band data not detected within the last 5 seconds Frequency The in band frequency is center RF carrier frequency tuned for the digital service on the specified tuner The frequency is displayed in MHz in xxxx xxx format and...

Page 68: ...n DVR DCX3510 M Installation Manual 61 365 095 17066 x 1 Unit Address This diagnostic displays the unit address of the CableCARD if inserted Figure 29 Unit Address Diagnostic Screen Figure 30 Front panel display of a unit address ...

Page 69: ...ifies the stream to which the OOB multicast 16 addresses are assigned The stream type and multicast 16 addresses cycle on the OSD every five seconds The valid stream types nnnn are Net Network EMM EMM SCC SCC_ECM Dnld Download Data Data Poll Polling packet identifier PID The 16 bit multicast address is displayed in 4 byte hexadecimal format The multicast 16 addressed messages filter on a 16 bit mu...

Page 70: ... The unique identifier in the Host Device Certificate Data ID A value generated by the CableCARD for the Pairing report Validation UKNOWN if a Validation message was not received by the product VALID or INVALID as set by the Host Validation Message received from the headend BINDING if the CableCARD is busy with the binding authentication process NOT BOUND if Card validation status is not bound for...

Page 71: ...object name executing on the CableCARD Object Ver Code object version executing on the CableCARD Manufacturer CableCARD manufacturer HW Version Version number provided by the CableCARD Boot Version Version number provided by the CableCARD 2nd Version Version number provided by the CableCARD Serial Number Serial number fo the CableCARD MAC Address MAC Address of the CableCARD ...

Page 72: ...atus of the last attempted channel you attempted to tune on the in band stream The channel type determines the status display Figure 32 Current Channel Status Diagnostic Screens Figure 33 Current Channel Status Front Panel Displays Digital channel indicator Epoch authorization code Purchasable indicator Preview indicator Digital channel ...

Page 73: ...hasable the stream components will not be locked until the service is purchased Acquired Not Playing Service has been partially acquired but is not playing For MPEG 2 services this means that no components are selected Preview Indicates whether the current program is in preview mode Purchasable Indicates whether the current program can be purchased for viewing Purchased Indicates whether the curre...

Page 74: ...her the broadcast flag is present 0 no flag not defined 1 the flag is present enabled N A the value is invalid or cannot be retrieved CIT The constrained image trigger as delivered in the PRK or the Set DRM API 1 set 0 not set N A the value is invalid or cannot be retrieved DRM The digital rights management valid flag bit 1 set 0 not set N A the value is invalid or cannot be retrieved RS The reten...

Page 75: ...st error code Service Group ID SDV QAM diagnostic parameter table consisting of entries for attempted and successful SDV tunes and QAMs listed in the Auto Discover list Table includes the QAM frequency the TSID if a TSID mismatch exists Auto Discovery Indicator if QAM is included in the Auto Discover List Service group ID count of successful tunes to switched services count of short term tune fail...

Page 76: ...inition DVR DCX3510 M Installation Manual 69 365 095 17066 x 1 Figure 35 RF Upstream Modem Front Panel Display Power level Alternating with Frequency Frequency in Decimal point Power level in dB blank if modem not configured ...

Page 77: ...hich is blank if it is not configured Actual Power Level The power level is displayed in dB on the OSD and front panel or is blank if the power level has not been set Report Back Address Displayed in 4 byte hexadecimal format if configured Code Modules This diagnostic includes information about the firmware loaded in flash memory and all non volatile code versions that are installed on the DCX3510...

Page 78: ...nt Panel Display For Code Modules Download data received indicator Download Number of segments remaining for download to complete Figure reflects 17012 segments or Code module identifier bPC for the base platform CODE or SYS for the system object Alternating i h Indicator separating major and minor ...

Page 79: ...t in progress the front panel displays the currently running environment and version number as shown in Figure 4 9 On the front panel bPC represents Thin Client code Object The object name Ver The object version Status The object status updated on the OSD and front panel every five seconds while you display the diagnostic OSD Status Description MEM ALLOC Allocated Memory for the object is allocate...

Page 80: ...ED Postponed The Object cannot run on the current system it will be enabled during the next boot CONNECTED Connect Connected to download PID awaiting data PEND CONNECT TryingToConnect Trying to connect ID The object identifier LO The Local Origination states whether the object is located locally on the set top ...

Page 81: ...38 Memory Configuration Diagnostic Screen Note There is no front panel display for this diagnostic Table 19 Memory Configuration Diagnostic Field Descriptions Field Description System RAM The allocated system RAM in MB Flash The allocated flash memory in MB NVRAM The allocated NVRAM in KB Audio Video Status Audio Video Status diagnostics display information regarding audio and video content and se...

Page 82: ... and left front 3 0 Right front and left front and center 2 1 Right front and left front and right rear or left rear 3 1 Right front and left front and center and right rear or left rear 2 2 Right front and left front and right rear and left rear 3 2 Right front and left front and center and right rear and left rear LFE Low Frequency Effect The LFE indicates if the nomenclature low frequency effec...

Page 83: ...esents a black screen Captions The captions mode displays captions present on the service Note The caption options are set via the User Setting Menu where the subscriber can enable closed captions and select options 1st Caption Row Caption Detected OSD Display Description 708 EIA 708 captions detected 608 EIA 608 captions detected 608 and 708 Both EIA 608 and EIA 708 captions detected None No capt...

Page 84: ... indicated with Yes or No Rendered status is indicated with Yes or No Output Format Standard used for the output format if available ie NTSC video standard Input Sources The input source list information on ADP Lock Audio Mode VP lock and Input Format The ADP Lock indicates whether the audio stream is locked Valid values are YES Audio Processor is locked to the audio stream NO Audio Processor is n...

Page 85: ...on Manual 78 365 095 17066 x 1 Interface Status The Interface Status diagnostic displays when running in Thin Client There is no LED display The information on the OSD is updated when you display the diagnostic Figure 40 Interface Status Diagnostic Screens ...

Page 86: ...ypt video transmitted over the HDMI link Yes or No If the Video Xmission status is Not Active the HDCP Enabled status is No Output Format Indicates the timing format of the video sent through HDMI 1920 x 1080i 1920 pixels wide by 1080 pixels high interlaced 1280 x 720p 1280 pixels wide by 720 pixels high progressive 720 x 480p 720 pixels wide by 480 pixels high progressive 720 x 480i 720 pixels wi...

Page 87: ... Detected indicates if a loop exists on the 1394 bus EUI device identifier Number of connected devices and associated device Identifier MPEG4 Passthrough indicated if MPEG4 content is passed through to the 1394 device The user can enable or disable MPEG4 Passthrough by pressing the MENU key while on the 1394 Status OSD diagnostics screen selection mode is indicated by then pressing SELECT key to t...

Page 88: ... Installed Drive The drive type IDE or NOT AVAILABLE neither enabled nor configured Record Capacity Remaining The remaining recording capacity in bytes Number of Installed Drives The number of internal and external hard drives up to a maximum of 9 Drive The identification number sequentially assigned to each installed drive and whether the drive is Internal or External Model Number The drive model...

Page 89: ... an internal hard drive only its temperature in degrees F Max Temp For an internal hard drive only its maximum temperature in degrees F Over Temp Indicates whether the drive is excessively hot Yes The internal drive temperature exceeds 140º F 60º C The LED Over Temp Indicator is on and remains lit until the next over temp sample is taken at least once an hour No There is no over temp problem Count...

Page 90: ...tions Field Description DOCSIS Enabled For a DOCSIS enabled set top YES Otherwise NO Acquire DS Channel The DOCSIS downstream channel acquisition status YES The downstream channel is acquired NO The set top is acquiring the downstream channel N A The value is invalid cannot be retrieved or DOCSIS is not enabled Obtain US Parameters The DOCSIS upstream channel descriptor UCD acquisition status YES ...

Page 91: ... cable modem was granted DOCSIS network access NO The set top is obtaining DOCSIS network access N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Initialize BPI The Baseline Privacy Interface BPI status YES BPI has been successfully initialized for the cable modem NO BPI initialization is in progress has failed or was not requested by the network N A The value is invalid or...

Page 92: ...reported as SNR in the MIB If the value is invalid or cannot be retrieved Carrier Lock is No if DOCSIS is not enabled 00 0 is displayed Upstream Channel carries data from the set top to the headend Frequency The center frequency of the channel to which the DOCSIS upstream channel receiver is tuned It can be 5 to 42 MHz If the value is invalid or cannot be retrieved Carrier Lock is No if DOCSIS is ...

Page 93: ...ic Screen Table 24 Application Specific Information Diagnostic Field Descriptions Field Description Server Name The application server name of up to 14 alphanumeric characters It is blank if the value is invalid or no value can be retrieved Srvr IP Addr The application server s IP address in dotted decimal format xxx xxx xxx xxx the range of each xxx is from 0 to 255 It is blank if the value is in...

Page 94: ...tion that is displayed only when the Thin Client platform is running The information on the OSD and front panel is updated at least once every five seconds while the diagnostic is displayed This is an example of a code module display with status descriptions Figure 44 Interactive Status Diagnostic Screen Figure 45 Interactive Status Front Panel Display ...

Page 95: ... 9999 assigned by the DAC 6000 to the DCX3510 M 0000 is displayed if the Downstream ID is not configured or if it is unknown State The interactive status of the DCX3510 M Front Panel OSD Description U UNCONFIG The DCX3510 M is not configured for the interactive system and the platform should run as pre interactive C MAC_CONNECT The DCX3510 M is waiting to establish a connection to the MAC PID Stre...

Page 96: ... every time the MAC layer reaches the cell abort count limit It is reset by the successful upstream transmission of a cell for example when the DCX3510 M receives an ACK If the counter reaches the MAC abort count limit the DCX3510 M assumes the MAC layer is unavailable due to noise congestion or some other problem The DCX3510 M stops transmitting data upstream reports an error to the calling funct...

Page 97: ... B High Definition DVR DCX3510 M Installation Manual 90 365 095 17066 x 1 Connected Home This diagnostic displays the connectivity and status of the Connect Home Network Figure 46 Connected Home Diagnostic Screens ...

Page 98: ... Password RF Password is used when the MoCA network has privacy enabled Nodes Node number for each member of network Dev Ses Ver Number of active content sessions running on each member of network MAC IP Hardware and Network addresses for each member of the network Collecting Data Displays whether data collecting is taking place on the network To Node Nodes currently sending data over the network ...

Page 99: ...DCX3510 M may be too large Stand in front of the DCX3510 M and not too far to either side Press and release operation keys one at a time firmly and deliberately Check the batteries in the remote control Install new batteries if needed There is no audio when viewing cable channels Verify that the mute button on the remote control has not been pressed Press mute on the remote control to restore soun...

Page 100: ...raphics or program guides appear on the screen If you use the IEEE 1394 connection on screen graphics including closed captions and program guides are not displayed by the DCX3510 M On screen graphics and captions may still be overlaid by your TV if enabled Use HDMI or component video instead No closed captions display Verify on the User Settings menu that closed captions are enabled on the DCX351...

Page 101: ... or the graphic appears below the active video the program is being letterboxed by the broadcaster Minimize this by activating the zoom feature on the TV A broadcast may include black bars on either side of a widescreen broadcast This is called a hybrid aspect ratio and results in a black border around the video on a 4 3 TV Because this is part of the broadcast the DCX3510 M cannot correct the vid...

Page 102: ...Motorola Mobility Inc 101 Tournament Drive Horsham PA 19044 www motorola com 365 095 17066 x 1 04 11 ...

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