Motorola DCT6400 Phase III Installation Manual Download Page 34

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4-2

Diagnostics

Using the Diagnostics

To use the diagnostics:

Ensure that the DCT6400 is installed with the base platform or Thin Client software and
that it is connected to an AC outlet.

Press

POWER

and immediately press

SELECT

to enable diagnostic mode. The Diagnostics

main menu is displayed on the OSD and “d01” is displayed on the front-panel LED:

DIAGNOSTICS

> d01

GENERAL STATUS

d02

PURCHASE STATUS

d03

OOB STATUS

d04

INBAND STATUS

d05

UNIT ADDRESS

d06

CURRENT CHANNEL STATUS

d07

UPSTREAM

MODEM

d08

CODE MODULES

d09

MEMORY CONFIG

d10

KEYPAD/LED

d11

INTERFACE

STATUS

d12

USER SETTING STATUS

d13

PVR/HDD STATUS

d14 DOCSIS

d15

APPLICATION SPECIFIC INFORMATION

d16

INTERACTIVE STATUS (displayed only when Thin Client is running)

EXIT

Figure 4-1
Example of the LED for the main menu

MUTE

You can use the following keys to navigate the diagnostics menus:

Press

CHANNEL

▲

CHANNEL

▼

CURSOR

▲

, or

CURSOR

▼

to select

d01

through

Press

CURSOR

◄

CURSOR

►

SELECT

ENTER

to execute the selected diagnostic.

Select

from the main menu or press

POWER

to exit.

DCT6400 Phase III Installation Manual

Summary of Contents for DCT6400 Phase III

Page 1: ...Installation Manual DCT6400 Phase III High Definition DVR Cable Terminal I DCT6416 II ...

Page 2: ... all fuses only with fuses having the same electrical ratings marked at the location of the fuse This equipment operates over the marked Voltage and Frequency range without requiring manual setting of any selector switches Different types of line cord sets may be used for connections to the mains supply circuit and should comply with the electrical code requirements of the country of use The line ...

Page 3: ...electrical and electronic waste items Contact your local authorities for information about practices established for your region If collection systems are not available call Motorola Customer Service for assistance FCC Compliance This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide ...

Page 4: ...ntry as practical Copyright 2005 by Motorola Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on t...

Page 5: ...portant Safety Considerations 3 1 During Transportation to the Subscriber Home 3 1 During Installation 3 1 Before You Begin 3 2 Clearing the Hard Drive 3 2 Video Connection Options 3 3 Audio Connection Options 3 3 Installation Overview 3 4 Cabling to an HDTV for Video 3 5 Cabling to an HDTV and an A V Receiver 3 6 Cabling to a Standard Definition TV and an A V Receiver 3 7 Cabling to a Standard De...

Page 6: ...Band OOB Status 4 5 d04 In Band Status 4 6 d05 Unit Address 4 8 d06 Current Channel Status 4 10 d07 RF Modem Upstream 4 13 d08 Code Modules 4 14 d09 Memory Configuration 4 16 d10 Keypad LED 4 16 d11 Interface Status 4 17 d12 User Setting Status 4 19 d13 DVR Hard Drive Status 4 21 d14 DOCSIS Status 4 23 d15 Application Specific Information 4 27 d16 Interactive Status 4 27 Section 5 Troubleshooting ...

Page 7: ...LED no error 4 3 Figure 4 3 LED display for PURCHASE STATUS diagnostic 4 4 Figure 4 4 LED display for the OOB diagnostic 4 5 Figure 4 5 LED display for in band diagnostic 4 6 Figure 4 6 LED display of a unit address 4 8 Figure 4 7 Current channel status LED displays 4 10 Figure 4 8 RF upstream modem LED display 4 12 Figure 4 9 LED display for code modules 4 13 Figure 4 10 Interactive Info LED disp...

Page 8: ...ugh a variety of analog and digital interconnection options Dual tuner DVR functionality to pause and time shift live video and seamlessly record in conjunction with the interactive programming guide IPG Built in DOCSIS cable modem Ethernet and Universal Serial Bus USB 2 0 ports for future home networking applications Adaptability to various software platforms As with all Motorola digital cable te...

Page 9: ...essor with BTSC decoder DES based encryption DCII access control Out of band data receiver 70 130 MHz 2 048 Mbps Audio video input ports front and rear Analog digital video scaling picture in graphics 32 bit 2D 3D graphics support in hardware Macrovision copy protection High definition video output through HDMI also compatible with DVI using an HDMI to DVI converter cable Component Video Y Pb Pr I...

Page 10: ...n the programming type and the drive size Table 1 1 DVR Recording Time Guidelines Estimated Recording Hours For Model Drive Size Analog Channels Standard Digital Channels HDTV Channels DCT6412 120 GB 24 to 32 38 to 73 10 to 15 DCT6416 160 GB 35 to 43 55 to 100 14 to 21 All times are approximate The actual hours a subscriber can record are a function of program bit rate the IPG type and the reserve...

Page 11: ...x A Specifications provides the technical specifications Appendix B Connection Record provides a diagram for recording the connections between the DCT6400 and other devices Abbreviations and Acronyms The Abbreviations and Acronyms list contains the full spelling of the short forms used in this manual Related Documentation The following documentation may be helpful when operating the DCT6400 DCT640...

Page 12: ...roducts PRESS 1 Cable Router VOIP PRESS 2 Cable Modems Products PRESS 3 Transmission Transport Products MBT MWT MEA PRESS 5 Multiservice Management PRESS 4 Network Licensing PRESS 1 Network Management Products PRESS 2 Network Technical Response Center Telephone Menu Options Connected Home Solutions Video Products PRESS 1 Issued 03 2005 Consumer Support PRESS 4 Broadcaster Satellite IRD or Encoder ...

Page 13: ... number Be sure to display the RSA number prominently on all equipment boxes The Service Center will provide the shipping address of the location performing your repairs To ship your equipment for repair 1 Pack the unit securely if possible in its original factory shipping carton 2 Print or display the RSA number so it is easily visible on all equipment boxes 3 Enclose a note describing the exact ...

Page 14: ...rs or digital cameras 2 VIDEO IN Accepts baseband video from a VCR camcorder or other video device 3 AUDIO IN L and R connectors Accept audio from a VCR camcorder or other audio device 4 LED Displays the channel number or time of day The indicators are MSGS the DCT6400 has received messages for you to read ON the DCT6400 is powered on RECORD the DVR is recording REMOTE the remote control is in use...

Page 15: ... other device 7 VIDEO OUT RCA type video output to a VCR or TV 8 ETHERNET Ethernet 10 100Base T port 9 AC power AC power connector The bottom plug is an input for the AC power cord The top plug is a switched power outlet for a device such as a TV or VCR 10 IR Mini phono jack enabling the DCT6400 to control a VCR using an optional low power IR Blaster transmitter not all IPGs support this feature 1...

Page 16: ...or impede the flow of air through the ventilation openings Install the terminal so that its position does not interfere with its proper ventilation For example do not place the terminal on a bed sofa rug or similar surface that could block the ventilation openings Install the terminal away from heat sources such as radiators heat registers and stoves Installation of the terminal near consumer elec...

Page 17: ...they may not have purchased or may not want to see To prevent subscribers from accidentally deleting all of their recorded programs a specific set of keystrokes is required to clear the hard drive Having a TV connected is optional To clear the hard drive 1 Start the Diagnostics as described in Section 4 Diagnostics d 01 is displayed on the front panel LED 2 Using a remote control within five secon...

Page 18: ... Connect the stereo audio cable to the AUDIO R and L connectors on the DCT6400 and the audio left and right connectors on the TV If the equipment supports it use the OPTICAL SPDIF or coaxial digital SPDIF output instead of the AUDIO R and L outputs In most cases these outputs offer better audio quality including support for 5 1 Surround Sound When connecting to a home theater receiver depending on...

Page 19: ...xial SPDIF outputs Otherwise use the baseband left and right AUDIO OUT outputs 3 Locate the cabling diagram s that best match the subscriber configuration 4 Connect the audio and video cables in a manner matching that diagram 5 Determine if you are connecting to a data device see Data Device Connections in this section For installation details refer to instructions included with the data device 6 ...

Page 20: ...on screen graphics do not display Otherwise use the component video Y Pb and Pr connectors Figure 3 1 Cabling to an HDTV RF IN 2 L L AUDIO IN AUDIO OUT R R OPTICAL SPDIF S VIDEO IR RF OUT RF IN 1 RPT OUT CM IN CABLE IN SWITCHED 105 125V 60Hz 4A MAX 500W MAX IEEE 1394 TV PASS CARD SATA ETHERNET HDMI Pr OUT VIDEO Pb Y IN SPDIF HDTV DCT6400 Phase III either or CABLE ANTENNA IN IEEE 1394 Component Vid...

Page 21: ...V 1 IN IN OUT IN OUT To TV CABLE ANTENNA IN OUTPUT AUDIO L R VIDEO INPUT AUDIO L R VIDEO CABLE ANTENNA IN IEEE 1394 either or either or VCR Component Video Input Y Pb Pr HDMI DCT6400 Phase III Cable in If the receiver can check the baseband and SPDIF ports for appropriate channels connect both the baseband and SPDIF connections Otherwise do not connect both the baseband left right RCA connections ...

Page 22: ...HT OUTPUT AUDIO L R VIDEO INPUT AUDIO L R VIDEO RF IN 2 L L AUDIO IN AUDIO OUT R R OPTICAL SPDIF S VIDEO IR RF OUT RF IN 1 RPT OUT CM IN CABLE IN SWITCHED 105 125V 60Hz 4A MAX 500W MAX IEEE 1394 TV PASS CARD SATA ETHERNET HDMI Pr OUT VIDEO Pb Y IN SPDIF either or either or either or VCR Cable in Because some entertainment equipment cannot simultaneously support baseband composite video and S Video...

Page 23: ...IN 1 RPT OUT CM IN CABLE IN SWITCHED 105 125V 60Hz 4A MAX 500W MAX IEEE 1394 TV PASS CARD SATA ETHERNET HDMI Pr OUT VIDEO Pb Y IN SPDIF Audio receiver SPEAKER CONNECTORS DCT6400 Phase III Standard definition stereo TV either or CD player CABLE IN VCR To TV CABLE ANTENNA IN AUDIO OUT L R INPUT VIDEO AUDIO L R S VIDEO OUTPUT VIDEO AUDIO L R S VIDEO INPUT OUTPUT VIDEO VIDEO AUDIO AUDIO L L R R S VIDE...

Page 24: ...ut of band data channel and are updated periodically as new codes are added The procedure for installing the IR Blaster is described in the following paragraphs Locating the IR Receiver on the VCR The IR receiver area is not visible on some VCRs To locate it Obtain a piece of opaque material such as a 3 by 5 inch index card Use the card to block off areas of the VCR where the IR receiver might be ...

Page 25: ...Pb Y IN SPDIF DCT6400 Phase III VCR Refer to text to locate IR receiver on VCR 3 Remove the adhesive tape cover from the mounting bracket 4 Position and press firmly to attach the mounting bracket to the IR receiver on the VCR Be careful to route the wire so that it does not prevent loading tapes Checking the IR Blaster The IR Blaster is now located near the receiver and the VCR can be controlled ...

Page 26: ... RJ 45 port SATA Can be used to connect an external hard drive to increase DVR capacity IEEE 1394 Can be used to connect a PC or A V device The DCT6400 front panel provides USB 2 0 Can be used in the same manner as the rear panel USB 2 0 port ISO 7816 Smart Card interface Can be used for electronic commerce Figure 3 7 Sample data devices you can connect to the DCT6400 RF IN 2 L L AUDIO IN AUDIO OU...

Page 27: ... frequency 4 FR 5 98 25 MHz Attempting to lock on frequency 5 FR 6 103 75 MHz Attempting to lock on frequency 6 FR 7 107 25 MHz Attempting to lock on frequency 7 FR 8 107 40 MHz Attempting to lock on frequency 8 FR 9 110 25 MHz Attempting to lock on frequency 9 FR 10 116 25 MHz Attempting to lock on frequency 10 Au N A Authenticating code object displays only after download When the correct OOB fr...

Page 28: ... After the LED displays dl indicating validation check failed Contact headend operator Eb 02 Download time out After cycling twice through the OOB frequencies None Eb 03 Flash erase failed After software object download complete and EF is displayed Replace the terminal Eb 04 Flash programming failed After software object download complete and FP is displayed Contact headend operator Eb 05 Invalid ...

Page 29: ...Contact headend operator Eb18 Object size mismatch After the LED displays dl indicating failed during attempted download Contact headend operator Eb19 Object size failed range check After the LED displays dl indicating failed during attempted download Contact headend operator Eb20 Invalid SUDB pointer After plugging the terminal into an electrical outlet to begin the boot cycle None Operational Ch...

Page 30: ... on screen menu lists the settings you can configure USER SETTINGS TV TYPE 16 9 HDMI YpbPr OUTPUT 1080I 4 3 OVERRIDE 480I CLOSED CAPTION DISABLED SERVICE SELECTION ANALOG CC1 DIGITAL PRIMARY LANGUAGE FONT SIZE AUTO FONT COLOR AUTO FONT OPACITY AUTO FONT EDGE TYPE AUTO FONT EDGE COLOR AUTO BACKGROUND COLOR AUTO BACKGROUND OPACITY AUTO SETTINGS AUTO RESTORE ALL DEFAULTS 2 Use the remote control or t...

Page 31: ...riginal 480i format Some TVs cannot display 480i format on their component video inputs Y Pb Pr Check the TV user manual for more information 480p converts non high definition TV programs to a higher quality 480p format Some TVs cannot display 480p format on their component video inputs Y Pb Pr Check the TV user manual for more information Stretch horizontally stretches standard definition program...

Page 32: ...HDMI YPbPr OUTPUT settings You can change these settings at any time To cause the HDMI TV and DCT to re exchange information to restore the automatic settings select Restore All Defaults with the HDMI connection in place and the TV powered on If you connect another HDMI TV to the DCT select Restore All Defaults This causes the TV and DCT to exchange information enabling settings suited to your new...

Page 33: ...displayed on the on screen display OSD and front panel LEDs For the diagnostics described in this section All indicators are in decimal notation unless otherwise noted All signal level and quality indicators use a 1 to 100 scale unless otherwise noted All sample displays are illustrative actual data may differ from the examples You can use the diagnostics when running the base platform or Thin Cli...

Page 34: ...UNIT ADDRESS d06 CURRENT CHANNEL STATUS d07 UPSTREAM MODEM d08 CODE MODULES d09 MEMORY CONFIG d10 KEYPAD LED d11 INTERFACE STATUS d12 USER SETTING STATUS d13 PVR HDD STATUS d14 DOCSIS d15 APPLICATION SPECIFIC INFORMATION d16 INTERACTIVE STATUS displayed only when Thin Client is running E EXIT Figure 4 1 Example of the LED for the main menu MUTE MUTE P You can use the following keys to navigate the...

Page 35: ... EP04 SRAM error EP07 ROM verification failure EP08 RAM test failure EP09 Battery test failure EP11 Invalid unit address EP12 Power on self test failure EP14 GITV startup failure EP15 TSI structure corrupt EP18 Driver initialization failure Connected State A DCT operations connect or disconnect message determines whether the DCT6400 is CONNECTED or DISCONNECTED Platform ID A unique 16 bit hexadeci...

Page 36: ...cator The Purchase Status fields are Field Description Unsent The number of purchases in the DCT remaining to be polled It can be an integer from 0 to 63 Unack The number of reports that have not been acknowledged by the controller It is an integer Last Seq Num The last acknowledged sequence number of a purchase sent by the controller It is a 16 bit unsigned hexadecimal number Last RB Time The las...

Page 37: ...ency The Out Of Band Status fields are Field Description OOB Frequency Indicates the OOB tuner center frequency from 70 to 130 MHz Carrier Lock Indicates whether the OOB receiver is locked to the carrier OSD LED Description YES L Carrier locked NO U Carrier unlocked Data Indicates whether data is being carried by the OOB and EMM traffic which is tracked separately OSD LED Description YES On OOB da...

Page 38: ...ess stream for the DCT6400 in hexadecimal EMM PID Displays the packet identifier PID stream the DCT6400 tunes to for EMM data in hexadecimal Network PID Displays the network PID to which the DCT6400 is tuned to receive network messages in hexadecimal d04 In Band Status This diagnostic displays the in band status for the last attempted tuned channel The information is updated every 5 seconds IN BAN...

Page 39: ...ption YES On In band data detected within last 5 seconds NO Off In band data not detected within last 5 seconds SNR When carrier lock has been established displays an estimate of the carrier signal to noise ratio in dB with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable signal INVALID Invalid SNR value AGC When carrier lock has been established displays an...

Page 40: ...ADDRESSES NETWORK 123 45678 90123 456 MULTICAST 16 ADDRESS FOR nnnn 0x0000 0x0000 0x0000 0x0000 MAC ADDRESSES DOCSIS xx xx xx xx xx xx Ethernet xx xx xx xx xx xx 1394 xx xx xx xx xx xx USB xx xx xx xx xx xx Settop xx xx xx xx xx xx Figure 4 6 LED display of a unit address MUTE MUTE MUTE MUTE MUTE P P P P P DCT6400 Phase III Installation Manual ...

Page 41: ...e and multicast 16 addresses cycle on the OSD every 5 seconds The valid stream types nnnn are Net Network EMM EMM SCC SCC_ECM Dnld Download Data Data Poll Polling packet identifier PID The 16 bit multicast address is displayed in 4 byte hexadecimal format The Multicast 16 addressed messages filter on a 16 bit multicast address The user processor can define up to four multicast addresses in hardwar...

Page 42: ... CARRIER 077 2500 MHz AUTHORIZED YES PURCHASABLE YES PURCHASED YES PREVIEW YES This is an example for a digital channel CURRENT CHANNEL STATUS PRIMARY A V SOURCE IB TUNER 1 IB TUNER 1 TYPE DIGITAL aaa 0xbb INBAND FREQUENCY 199 2500 MHz AUTHORIZED YES PURCHASABLE NO PURCHASED NO PREVIEW NO MPEG VIDEO LOCK YES MPEG AUDIO LOCK YES PCR LOCK YES CCI 0x00 APS 0x00 RC Flag 0x00 CIT 0x00 DRM 0x00 RS Forev...

Page 43: ...alog channel SCR scrambled CLR clear For a digital channel ENC encrypted UNE unencrypted CLR clear bb Digital channels only The current epoch authorization reason is displayed in the hexadecimal format 0xbb on the OSD and LED Picture Carrier Analog channels only The analog frequency is displayed as the picture carrier In Band Frequency Digital channels only The center RF carrier frequency for the ...

Page 44: ...the value is invalid or cannot be retrieved APS The Analog Protection System for example Macrovision 00 No Macrovision 11 Type 3 Macrovision N A the value is invalid or cannot be retrieved RC Flag Displays whether the broadcast flag is present 0 no flag not defined 1 the flag is present enabled N A the value is invalid or cannot be retrieved CIT The constrained image trigger as delivered in the PR...

Page 45: ...Hz Power level indicator Power level in dB blank if modem not configured STARVUE frequency STARVUE power level The RF Modem fields are Field Description Status CONFIGURED or NOT CONFIGURED Center Frequency The RF modem center frequency is displayed on the OSD and LED in MHz Requested Power Level The value assigned to the DCT6400 during RF leveling in dB or blank if not configured Actual Power Leve...

Page 46: ...ssor M02 Analog Secure Processor N A Object Ver Status ID ASMS____ 66 04 ENABLED 0881 ___CONFIG 50 01 ENABLED 0890 MSTVURIS 00 03 ENABLED 0860 Figure 4 9 LED display for code modules Alternating with Indicator separating major and minor revision numbers MUTE MUTE P MUTE MUTE P MUTE MUTE P MUTE MUTE P MUTE MUTE P Number of segments remaining for download to complete Figure segments remaining reflec...

Page 47: ... object name Ver The object version Status The object status updated on the OSD and LED every 5 seconds while you display the diagnostic OSD Status Description MEM ALLOC Allocated Memory for object is allocated LOADING Loading Object is being loaded STARTING Enabling Object is being started the constructor is running ENABLED Enabled Object is running ENA NOT RUN Enabled_Not_ Runnable Object is ena...

Page 48: ...ere is no LED display for this diagnostic The Memory Configuration fields are Field Description System RAM The allocated system RAM in MB Flash The allocated flash memory in MB NVRAM The allocated NVRAM in KB d10 Keypad LED This diagnostic verifies the functionality of the LEDs and the front panel keypad Each highlighted character corresponds with a front panel key press U D Î M P B G S DCT6400 Ph...

Page 49: ...LASTER INST HARD DRIVE STATUS INST SMART CARD INST HDMI PORT DEVICE CONNECTED YES NO REPEATER YES NO VIDEO XMISSION ACTIVE NOT ACTIVE HDCP ENABLED YES NO VIDEO CONSTRAINED YES NO OUTPUT FORMAT XXXX x XXXX ASPECT RATIO xx x EDID DATA The Interface Status fields are Field Description DOCSIS Tuner Xmitter INST installed or NOT INST not installed 1394 I O Device INST installed or NOT INST not installe...

Page 50: ...es or No If the Video Xmission status is Not Active the Video Constrained status is No Output Format Indicates the timing format of the video sent through HDMI 1920 x 1080I 1920 pixels wide by 1080 pixels high interlaced 1280 x 720P 1280 pixels wide by 720 pixels high progressive 720 x 480P 720 pixels wide by 480 pixels high progressive 720 x 480I 720 pixels wide by 480 pixels high interlaced 640 ...

Page 51: ...wide screen TVs or for standard TVs 4 3 LETTERBOX places black bars at the top and bottom to fit high definition programs on the screen 4 3 PAN SCAN crops the left and right edges of high definition programs to fill the screen HDMI YPbPr Output The video display format for the component video outputs Defaults to 1080i Options are 1080i 720p 480p or 480i Some TVs only support certain display format...

Page 52: ...ys the selected font style AUTO The font style is controlled by the closed caption stream MONO SERIF Monospaced with serifs PROPORTION SERIF Proportionally spaced with serifs MONO NO SERIF Monospaced without serifs PROPORTION NO SERIF Proportionally spaced without serifs CASUAL Casual font type CURSIVE Cursive font type SMALL Small capitals Foreground Color Displays the selected foreground color A...

Page 53: ... Number Type Quality 1 MPEG2 HIGH2 2 MPEG2 HIGH2 Drive Record Capacity Remaining IDE0 xxxxxxxxxxxxxxxxxxxx vvv Scroll Down vvv Hard Drive Status Number of Installed Drives 1 Drive 1 INTERNAL Model Number ST3120025ACE Device ID N A Type IDE Total Size 120 GB Used System 1 GPFS 2 PVR Content 10864 PVR Index 35 State Active Temp F 118 Max Temp 122 Over Temp No Count 0 DCT6400 Phase III Installation M...

Page 54: ... Mbps HIGH1 5 Mbps HIGH2 6 Mbps NOT AVAILABLE the encoder is not enabled or configured Drive The drive type IDE internal 1394 USB external or NOT AVAILABLE neither enabled nor configured Record Capacity Remaining The remaining recording capacity in bytes Number of Installed Drives The number of internal and external hard drives up to a maximum of 9 Drive The identification number sequentially assi...

Page 55: ... and remains lit until the next over temp sample is taken at least once an hour No There is no over temp problem Count The cumulative number of times that the hard drive temperature has been measured over 60º C with the temperature checked at least once an hour d14 DOCSIS Status This three screen diagnostic displays status information for the embedded cable modem ECM DOCSIS STATUS DOCSIS Enabled Y...

Page 56: ...r Lock YES Frequency xxx LKC xxx Mode QAM 256 Power Level xxx SNR xx x Upstream Channel Frequency xx Mode QAM 128 Channel ID xxx Power Level xxx Symbol Rate x xxx Page 2 of 3 vvv Scroll Down vvv DOCSIS Scroll Up Known MAC Addresses xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx Page 3 of 3 DCT6400 Phase III Installation Manual ...

Page 57: ...is complete NO DOCSIS registration is in progress or the set top could not register N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Network Access Displays whether the cable modem has been granted access to the DOCSIS network YES The cable modem was granted DOCSIS network access NO The set top is obtaining DOCSIS network access N A The value is invalid or cannot be retriev...

Page 58: ...xx x dB It is the value reported as SNR in the MIB If the value is invalid or cannot be retrieved Carrier Lock is NO or DOCSIS is not enabled 00 0 is displayed Upstream Channel carries data from the set top to the headend Frequency The center frequency of the channel to which the DOCSIS upstream channel receiver is tuned It can be 5 to 42 MHz If the value is invalid or cannot be retrieved Carrier ...

Page 59: ...The application server IP address in dotted decimal format xxx xxx xxx xxx each xxx is from 0 to 255 It is blank if the value is invalid or no value can be retrieved d16 Interactive Status This diagnostic describes the interactive information that is displayed only when Thin Client platform is running The information on the OSD and LED is updated at least once every 5 seconds while the diagnostic ...

Page 60: ...teractive C MAC_CONNECT The DCT6400 is waiting to establish connection to MAC PID Stream I dc INIT_WAIT_DC_OR_C The DCT6400 is in the interactive initialization state and waiting for the default configuration or the contention channel list messages I L WAIT_LM_ACK The DCT6400 is in the interactive initialization state and waiting for Link Management Response ACK for Local Address Message I SO WAIT...

Page 61: ...transmitting data upstream reports an error to the calling function and attempts to re enter the network using the initialization process 0000 is displayed as default or if the MAC Abort CNTR is not configured or unknown Socket Port State The socket mode and activity UNUSED The socket is not being used OPENED The socket is open READY The socket is ready to send or receive RECEIVING The socket is r...

Page 62: ...de Press and release operation keys one at a time firmly and deliberately Try changing channels using the buttons on the terminal front panel Check the batteries in the remote control Install new batteries if needed There is no audio when viewing cable channels Verify that the MUTE button on the terminal or the remote control has not been pressed Press MUTE on the remote control to restore sound I...

Page 63: ...ngs menu that closed captions are enabled on the DCT6400 Verify that closed captions are enabled on the TV There are black bars to the right and left of the picture Wide screen TVs display 4 3 programs in this format unless set to Stretch Turn on the 4 3 OVERRIDE feature in the User Settings menu This enables most wide screen TVs to stretch the video to fill the screen see the TV manual for inform...

Page 64: ...the broadcaster You can minimize this by activating the zoom feature on the TV A broadcaster may include black bars on either side of a wide screen broadcast This is called a hybrid aspect ratio and results in a black border surrounding the video on a 4 3 TV Because this is part of the broadcast the terminal cannot correct the video You may be able to minimize the border using the zoom feature on ...

Page 65: ...15 to 15 dBmV 256 QAM 12 to 15 dBmV Data carrier QPSK modulated carrier Frequency Agile Receiver 70 130 MHz Bandwidth 1 5 MHz Level 15 to 15 dBmV Mechanical security Standard security screws unichassis construction Operating environment range Temperature 15 to 40 C 32 to 104 F Humidity 5 to 95 noncondensing ac voltage 95 to 125 57 to 63 Hz Power dissipation 60 W nominal at 115 Vac Size 17 13 in 13...

Page 66: ... COAX DIGITAL ANALOG R L AUDIO OUT OPTICAL VIDEO S VIDEO VIDEO OUT IN OUT TAPE 1 R CD IN AUX IN L SPEAKER CONNECTORS CABLE ANTENNA IN L R S VIDEO IN S VIDEO OUT VIDEO IN AUDIO IN AUDIO OUT VIDEO OUT L MONO R DVI HDTV Y Pb Pr DCT6400 Phase III IEEE 1394 VCR A V receiver DVD Stereo receiver HDTV Standard definition TV RF IN 2 L L AUDIO IN AUDIO OUT R R OPTICAL SPDIF S VIDEO IR RF OUT RF IN 1 RPT OUT...

Page 67: ...DMI High Definition Multimedia Interface HDTV high definition television HRC harmonically related carriers IPG interactive program guide IPPV Impulse Pay Per View IR Blaster Infrared Blaster IRC incrementally related carriers ITU International Telecommunication Union LKC last known carrier DOCSIS MIB management information base DOCSIS MPAA Motion Picture Advisory Association MPEG 2 Motion Picture ...

Page 68: ...ony Philips Digital Interface Format TCP IP Transmission Control Protocol Internet Protocol TRC Technical Response Center TvPC TV PassCard USB Universal Serial Bus VOD video on demand Y Pb Pr component video connectors for HDTV DCT6400 Phase III Installation Manual ...

Page 69: ...MGBI 523421 001 4 05 Visit our website at www motorola com ...

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