Motorola DCH6416 Installation Manual Download | Manualshive

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4 DIAGNOSTICS

43

Code Modules

This diagnostic includes information about the firmware loaded in flash memory and
all non-volatile code versions are installed on the DCH6416. When the native suite is
running, the diagnostics of the application operating system and all associated
objects should be accessible.

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Summary of Contents for DCH6416

Page 1: ...INSTALLATION MANUAL DCH6416 DCH6400 Series Installation Manual ...

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Page 3: ...rvicing is required when the apparatus has been damaged in any way such as the power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped IMPORTANT SAFETY CONSIDERATIONS The DCH6416 requires careful handling to avoid potential damage to its internal hard disk...

Page 4: ...does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to w...

Page 5: ...ation without written permission from Motorola Inc MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office CableCARD TM M Card TM and DOCSIS are trademarks or registered trademarks of Cable Television Laboratories Inc HDMI is a trademark of HDMI Licensing LLC Dolby is a trademark of Dolby Laboratories Macrovison is a registered trademark of Macrovision Corporation All...

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Page 7: ...leCARD DCH6416 Pairing 9 3 Installation 11 Before You Begin 11 Clearing the Hard Drive 11 Video Connection Options 12 Audio Connection Options 12 Installation Overview 13 Cabling to an HDTV for Video 14 Cabling to an HDTV and an A V Receiver 15 Cabling to a Standard Definition TV and an A V Receiver 17 Cabling to a Standard Definition TV and Audio Receiver 18 Data Device Connections 19 Operational...

Page 8: ...bling to an HDTV 14 Figure 3 2 Cabling to an HDTV and an A V receiver 15 Figure 3 3 Cabling to a Standard Definition stereo TV 17 Figure 3 4 Cabling an audio receiver 18 Figure 3 5 Sample data devices you can connect to the DCH6416 19 Figure 4 1 Example of the Front panel display for the main menu 25 Figure 4 2 Example General Status LED no error 26 Figure 4 3 Front panel display for Purchase Stat...

Page 9: ...CONTENTS vii Tables Table 1 1 DVR Recording Time Guidelines 3 Table 2 1 Front panel 5 Table 2 2 Rear panel connections 7 Table 3 1 Operational check procedures 20 ...

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Page 11: ...eo YPbPr High Definition Multimedia Interface HDMI or IEEE 1394 Surround sound audio through a variety of analog and digital interconnection options Dual tuner DVR functionality to pause and time shift live video and seamlessly record in conjunction with the interactive programming guide IPG Built in DOCSIS cable modem Ethernet and Universal Serial Bus USB 2 0 ports for future home networking appl...

Page 12: ...put through o HDMI also compatible with DVI using an HDMI to DVI converter cable o Component Video YPbPr o IEEE 1394 Standard definition video output through o S Video o Baseband o RF Audio output through o Digital audio S PDIF ATSC standard Dolby Digital AC 3 coaxial or optical o Baseband L R Standard DVR Functionality DVR functionality integrated with the IPG enables subscribers to o Pause rewin...

Page 13: ... Channels DCH6416 160 GB 35 to 43 55 to 100 14 to 21 All times are approximate The actual hours a subscriber can record are a function of program bit rate the IPG type and the reserved buffer space Standard Data Features Integrated DOCSIS 1 0 1 1 2 0 capable cable modem 16 MB flash memory supports up to 32 MB optional 128 MB SDRAM 256 MB optional One rear and one front Universal Serial Bus USB 2 0...

Page 14: ...orized Service Centers Company From USA or Canada Outside USA or Canada World Wide Digital 1 800 227 0450 1 956 541 0600 Teleplan 1 800 352 5274 1 302 322 6088 To ensure efficient service request a Return for Service Authorization RSA number Be sure to display the RSA number prominently on all equipment boxes The Service Center will provide the shipping address of the location performing your repa...

Page 15: ...ion 8 Format change the video output format 9 Channel changes channel up or down The availability of certain features is dependent upon application support Front Panel Format Button The Format button located on the front panel of the DCH6416 allows you to quickly change the video output format on the Component Video YPbPr and HDMI outputs of the product The DCH6416 is capable of providing the foll...

Page 16: ...e DCH6416 display settings for your specific television Video Format Indicators Front Panel Display The front panel display of the DCH6416 is equipped with four indicators to the right hand side of the display that are used to indicate the currently selected video output format on the Component Video YPbPr and HDMI outputs As the Format button is depressed the front panel format indicators will ch...

Page 17: ...r 2 RF Out Ch 3 4 modulated audio video SDTV to TV or VCR 3 M Card Input slot for CableCARD M Card device only If the M Card was pre installed in the factory there will be a cover attached over the slot 4 Serial Service only 5 S Video Connects to S Video SDTV input of TV or VCR 6 Digital Audio S PDIF Provides Dolby Digital 5 1 audio or PCM output 7 YPbPr Component video output HDTV 8 Video Audio C...

Page 18: ...f these scenarios occur If the CableCARD has been removed there is no need to contact your cable operator Simply re insert the card CableCARD Removal In the event that the CableCARD is removed from the DCH receiver all access to live recorded and on demand television programming will be terminated The DCH6416 will be unable to provide access to television programming until the CableCARD is re inse...

Page 19: ...l be shown Invalid CableCARD DCH6416 Pairing Your cable operator must validate all pairings between the CableCARD and the DCH receiver This process is performed by the cable operator However if the pairing between the CableCARD and the DCH6416 receiver cannot be validated or has not yet been validated during a new installation the following on screen alert banner will be shown actual values shown ...

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Page 21: ...rive before installing it at a new subscriber location This prevents your new subscriber from viewing programming they may not have purchased or may not want to see To prevent subscribers from accidentally deleting all of their recorded programs a specific set of keystrokes is required to clear the hard drive Having a TV connected is optional To clear the hard drive 1 Start the diagnostics as desc...

Page 22: ...output RF SDTV only If your TV only has a coaxial RF input connect it to the DCH6416 RF out connector Audio Connection Options When connecting to a home theater receiver depending on its inputs you can use the following DCH6416 audio outputs Digital audio optical S PDIF or digital audio coaxial S PDIF If the receiver supports it use the digital audio optical S PDIF or digital audio coaxial S PDIF ...

Page 23: ... S video cable or connect the composite video connector using a composite RCA phono cable If the TV only has a coaxial RF input connect it to the DCH6416 RF OUT connector 2 Determine if you are connecting the audio to a home theater receiver or directly to the TV For an HDMI or IEEE 1394 video connection no additional audio connections to the TV are required If the receiver or TV has a digital aud...

Page 24: ... a DVI input but has an IEEE 1394 input connect it to the DCH6416 IEEE 1394 output If you use IEEE 1394 on screen graphics do not display Otherwise use the component video Y Pb and Pr connectors Note Be sure to match up each signal to the same connection on the TV Otherwise the colors will not appear correctly on your TV Figure 3 1 Cabling to an HDTV Because HDMI and IEEE 1394 provide both video a...

Page 25: ...L V Pb Y RPT OUT RF1 IN CM IN RF2 IN CABLE IN RF OUT SWITCHED 105 125V 60Hz 4A MAX 500W MAX CABLE ANTENNA IN IEEE 1394 Component Video Input Y Pb Pr HDMI S VIDEO VIDEO RIGHT LEFT TAPE IN OUT DIGITAL COAXIAL MONITOR DVD AV 2 AV 1 IN IN OUT IN OUT Home theater receiver either or either or either or Cable in L R audio connection Video connection S Video connection HDMI connection Optical connection I...

Page 26: ...Otherwise do not connect both the baseband left right composite connections and the coaxial digital connection The baseband connections are not necessary because the digital audio port provides a single audio interface for digital and analog channels Note If the A V receiver includes HDMI inputs output s DCH6416 HDMI output can be connected directly to the A V receiver ...

Page 27: ...ITOR OUT DVD IN AV 2 IN AV 1 IN OUT TAPE IN OUT DIGITAL COAXIAL OPTICAL CABLE ANTENNA IN INPUT S VIDEO VIDEO AUDIO LEFT AUDIO RIGHT ToTV CABLE ANTENNA IN OUTPUT AUDIO L R VIDEO INPUT AUDIO L R VIDEO Standard definition stereoTV VCR Cable in L R audio connection Video connection S Video connection Optical connection Because some entertainment equipment cannot simultaneously support baseband composi...

Page 28: ...onnection The A V configuration illustrated below enables digital stereo recording including Dolby Surround sound Use only one set of composite input connectors on the stereo Figure 3 4 Cabling an audio receiver The video connections shown in this illustration do not support HDTV For HDTV connection information see Cabling to an HDTV for Video in this section ...

Page 29: ...s USB 2 0 Can be used to daisy chain USB devices such as printers and storage devices or to interface with keyboards joysticks and other USB PC peripherals Ethernet 10 100 Mbps RJ 45 port eSATA Can be used to connect an external hard drive to increase DVR capacity IEEE 1394 Can be used to connect an MPEG 2 compatible display device The DCH6416 front panel provides USB 2 0 Can be used in the same m...

Page 30: ...ain to restore the sound If the DCH6416 does not operate properly refer to the Troubleshooting section Optimizing the High Definition Settings This subsection describes how to optimize SD and HD video settings and closed captioning based on subscriber preferences Before you optimize the output settings Connect the DCH6416 receiver to other home entertainment devices Plug the DCH6416 receiver into ...

Page 31: ...on The User Settings menu options are Setting Description TV Type Allows you to specify the style of television connected to the DCH receiver Options include 16 9 4 3 LETTERBOX and 4 3 PAN SCAN By default the 16 9 option is selected The options are used as follows 16 9 designates that a widescreen television is connected to the DCH receiver 4 3 LETTERBOX designates that a standard screen televisio...

Page 32: ...resent standard definition programs in the Enhanced Definition 480p format 720 x 480 pixels Stretch The DCH receiver will automatically stretch all standard definition programs to a widescreen aspect ratio and present the video in the format designated by the HDMI YPbPr Output setting Note that the Stretch option is only available when the TV Type setting is 16 9 Off The DCH will create a widescre...

Page 33: ...ANSLUCENT SOLID or FLASHING Settings Sets the default settings for closed captions AUTO or the settings you have configured USER Defaults to AUTO Options are AUTO or USER Restore All Defaults To reset all User Settings to their defaults select this option and press the key 3 To exit the menu and save your settings press the power or menu key Graphics Overlaying the Video The DCH6416 can generate g...

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Page 35: ...e the diagnostics 1 Ensure that the DCH6416 is installed with the Thin Client software and that it is connected to an AC outlet 2 Press POWER and immediately press SELECT to enable diagnostic mode The Diagnostics main menu is displayed on the OSD and d01 is displayed on the front panel display Figure 4 1 Example of the Front panel display for the main menu You can use the following keys to navigat...

Page 36: ...4 DIAGNOSTICS 26 Figure 4 2 Example General Status display no error Environment code Error code ...

Page 37: ...re EP14 GITV startup failure EP15 TSI structure corrupt EP18 Driver initialization failure Connected State A DCH operations connect or disconnect message determines whether the DCH6416 is CONNECTED or DISCONNECTED Platform ID A unique 16 bit hexadecimal number that identifies the platform image also called the ROM ID Family ID The manufacturer and product family in hexadecimal Model ID The model i...

Page 38: ...acknowledged sequence number of a purchase sent by the controller It is a 16 bit unsigned hexadecimal number Last RB Time The last time the DCH6416 attempted to report back purchases to the controller in GPS seconds IPPV Status If IPPV is enabled the IPPV status indicator is on If IPPV is disabled the IPPV status indicator is off Prep CMD Last Prepare for Poll Command sequence number and time of t...

Page 39: ...Sequence number and time of the last Poll Acknowledge message sent by the controller Stack Unit Unit used in purchase processing Show Count Count used in purchase processing Credit Total Credit used for purchase processing Debit Total Debit used for purchase processing Out Of Band OOB Status This diagnostic indicates the out of band control channel status The information is updated every 5 seconds...

Page 40: ...EMM Data Indicates whether EMM data is being carried on the OOB stream OSD Front Panel Description YES On EMM data detected within last 5 seconds NO Off EMM data not detected within last 5 seconds SNR When carrier lock has been established displays an estimate of the carrier signal to noise ratio in dB with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable si...

Page 41: ...ailable when the set top is hunting Summary of Manual Selection of the OOB Frequency OSD Frequency Override in Hunted Mode The manual override frequency capability is only displayed if the box is not currently hunting and the operator presses the MENU key while OOB OSD diagnostics are displayed The MAN Freq displays the LKC and allows the operator to select via scroll up down a specific frequency ...

Page 42: ...Provider ID then the front panel will display the normal OOB receiver status The OSD LKC field will change to display the new frequency 5 If after 40 seconds the frequency search is not successful the product will perform a warm reset 6 To abort a search without waiting the 40 seconds the POWER key can be pressed to cause an immediate warm reset Note The front panel will display hunt after a cold ...

Page 43: ...are monitoring OSD Front Panel Description YES On In band data detected within last 5 seconds NO Off In band data not detected within last 5 seconds Frequency The analog frequency is displayed as the picture carrier The In band frequency is center RF carrier frequency tuned for the digital service on the specified tuner The frequency is displayed in MHz in xxxx xxx format and ranges from 54 to 860...

Page 44: ...4 DIAGNOSTICS 34 Unit Address This diagnostic displays the unit address of the CableCARD if inserted Figure 4 6 Front panel display of a unit address ...

Page 45: ...e assigned The stream type and multicast 16 addresses cycle on the OSD every 5 seconds The valid stream types nnnn are Net Network EMM EMM SCC SCC_ECM Dnld Download Data Data Poll Polling packet identifier PID The 16 bit multicast address is displayed in 4 byte hexadecimal format The Multicast 16 addressed messages filter on a 16 bit multicast address The user processor can define up to four multi...

Page 46: ...t Validation UKNOWN if a Validation message was not received by the product VALID or INVALID as set by the Host Validation Message received from the headend BINDING if the CableCARD is busy with the binding authentication process NOT BOUND if Card validation status in not bound for CableCARD reasons HOST CERTIFICATE INVALID if the status is not bound because the Host Certificate was invalid HOST S...

Page 47: ...Field Description Object Name Code object name executing on the CableCARD Object Ver Code object version executing on the CableCARD Manufacturer CableCARD manufacturer HW Version Version number provided by the CableCARD ...

Page 48: ...nel Status This diagnostic displays a status of the last attempted tuned channel on the in band stream The channel type determines the status display This is an example for an analog channel This is an example for a digital channel ...

Page 49: ...e OSD and front panel Picture Carrier Analog channels only The analog frequency is displayed as the picture carrier In Band Frequency Digital channels only The center RF carrier frequency for the digital service It can be from 54 to 860 MHz Authorized Indicates whether the DCH6416 is authorized for the currently tuned service YES authorized NO not authorized Purchasable Indicates whether the curre...

Page 50: ...e Macrovision 00 No Macrovision 11 Type 3 Macrovision N A the value is invalid or cannot be retrieved RC Flag Displays whether the broadcast flag is present 0 no flag not defined 1 the flag is present enabled N A the value is invalid or cannot be retrieved CIT The constrained image trigger as delivered in the PRK or the Set DRM API 1 set 0 not set N A the value is invalid or cannot be retrieved DR...

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Page 52: ...sted Power Level The value in dB assigned to the DCH6416 during RF leveling blank if it is not configured Actual Power Level The power level is displayed in dB on the OSD and front panel or is blank if the power level has not been set Report Back Address Displayed in 4 byte hexadecimal format if configured Decimal point Frequency indicator Frequency in MHz Alternating with Power level indicator Po...

Page 53: ...es information about the firmware loaded in flash memory and all non volatile code versions are installed on the DCH6416 When the native suite is running the diagnostics of the application operating system and all associated objects should be accessible ...

Page 54: ...e Figure segments remaining reflects 17012 Figure 4 9 Front panel display for code modules or Alternating with Download data received indicator Download status Indicator separating major and minor revision numbers Code Module identifier CODE or SYS for the system object ...

Page 55: ...er as shown in Figure 4 9 On the Front panel bPC represents Thin Client code Object The object name Ver The object version Status The object status updated on the OSD and Front panel display every 5 seconds while you display the diagnostic OSD Status Description MEM ALLOC Allocated Memory for object is allocated LOADING Loading Object is being loaded STARTING Enabling Object is being started the c...

Page 56: ...re is no front panel display for this diagnostic The Memory Configuration fields are Field Description System RAM The allocated system RAM in MB Flash The allocated flash memory in MB NVRAM The allocated NVRAM in KB Audio Video Status Audio Video Status diagnostics display information regarding audio and video content and settings configured for the set top ...

Page 57: ... and Method The Audio and Video Mute Status indicates if the audio and or video has been muted by the software The audio mute is either On or Off The Video Mute describes the MPEG muting method selected by the software and indicates if the output video is in the mute state by displaying On or Off followed by the mute method Methods include OSD Display Description UNMUTED Displayed if mute method i...

Page 58: ...gital services and will be shown as one of the following if captions are enabled See section 16 5 and 16 6 for further information on service selection xxxxxxxxxxxx OSD Display Definition CC 1 Closed Caption service CC 1 default CC 2 Closed Caption service CC 2 CC 3 Closed Caption service CC 3 CC 4 Closed Caption service CC 4 T 1 Closed Caption service T 1 T 2 Closed Caption service T 2 T 3 Closed...

Page 59: ...cates the audio Mode of in incoming digital service Valid values include N A the audio mode is not applicable to the currently tuned stream Mono the audio mode is monophonic Stereo the audio mode is stereo Surround the audio mode is surround sound 5 1 the audio mode is Dolby 5 1 surround sound VP Lock indicates whether the video stream is locked Valid values are YES Video Processor is locked to th...

Page 60: ... DIAGNOSTICS 50 Interface Status The Interface Status diagnostic displays when running in Thin Client There is no front panel display The information on the OSD is updated when you display the diagnostic ...

Page 61: ...4 DIAGNOSTICS 51 ...

Page 62: ...HDMI port Not Active or Active HDCP Enabled Indicates whether the DCH6416 is using HDCP to encrypt video transmitted over the HDMI link Yes or No If the Video Xmission status is Not Active the HDCP Enabled status is No Output Format Indicates the timing format of the video sent through HDMI 1920 x 1080I 1920 pixels wide by 1080 pixels high interlaced 1280 x 720P 1280 pixels wide by 720 pixels high...

Page 63: ...s the entire screen HDMI YPbPr Output Allows you to specify the video output format of the DCH receiver for all content when the 4 3 override setting is Off or for all 480p 720p and 1080i content when the 4 3 override is used Options include 1080i 720p 480p and 480i By default the 1080i option is selected The options are used as follows 1080i The DCH receiver will present programs in the High Defi...

Page 64: ...r 480p Closed Caption Turns closed captions off or on The front panel display indicates the status of the closed captions Defaults to DISABLED Options are ENABLED or DISABLED Service Selection Sets the service used for closed captions Analog CC1 CC2 CC3 CC4 T1 T2 T3 or T4 The default is CC1 Digital PRIMARY LANGUAGE SECONDARY LANGUAGE 3 4 5 or 6 The default is PRIMARY LANGUAGE Font Size Sets the fo...

Page 65: ...the DCH6416 Connected State CONNECTED or DISCONNECTED and resource availability resource authorized hard disk installed and functional OSD Front Panel Description True En DVR enabled False Un DVR disabled Stream Indexer Ver The stream indexer version number without leading zeros for example version 0000000065 is displayed as 65 Content Record Ver The content record version number displayed without...

Page 66: ...each installed drive and whether the drive is Internal or External Model Number The drive model number assigned at the factory Device ID A text string of up to 20 characters that identifies the disk drive N A is displayed if the value is invalid or cannot be retrieved Type The drive type IDE 1394 USB or Unkn own Total Size The drive size in decimal GB 1 decimal GB 1x109 bytes For example 120 decim...

Page 67: ...r is on and remains lit until the next over temp sample is taken at least once an hour No There is no over temp problem Count The cumulative number of times that the hard drive temperature has been measured over 60º C with the temperature checked at least once an hour DOCSIS Status This three screen diagnostic displays status information for the embedded cable modem eCM ...

Page 68: ...address typically from a Dynamic Host Configuration Protocol DHCP server YES The IP address is acquired NO The set top is acquiring its IP address N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Obtain Configuration File Displays whether the cable modem has downloaded its DOCSIS cable modem configuration file from the TFTP server YES The cable modem configuration file has ...

Page 69: ...a DOCSIS downstream channel NO The cable modem is not locked to a downstream channel N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Frequency The center frequency of the channel to which the DOCSIS downstream channel receiver is tuned It can be 54 to 860 MHz If the value is invalid or cannot be retrieved downstream Carrier Lock is NO or if DOCSIS is not enabled N A is dis...

Page 70: ... addresses learned by the DCH6416 cable modem including the Set Top MAC and future MAC addresses assigned by DSG in hexadecimal format xx xx xx xx xx xx on two screens if necessary If the value is invalid or cannot be retrieved or if DOCSIS is not enabled no values are displayed Application Specific Information This diagnostic displays information about application servers The fields are Field Des...

Page 71: ...dem address value is the same as the terminal ID assigned by the DAC 6000 It is a unique system generated eight digit integer between 1 and 16777215 00000000 is displayed when the UPM is not configured or if it is unknown Upstream ID A four digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the DCH6416 0000 is displayed if the Upstream ID is not configured or if it is unknown Downst...

Page 72: ...ny prepare for poll or MAC messages S RUN_STOPPED The interactive run state has stopped and DCH6416 is waiting for status or a transmission control message 00 INVALID The interactive state is unknown or invalid MAC Abort Cntr This counter increments every time the MAC layer reaches the cell abort count limit It is reset by the successful upstream transmission of a cell for example when the DCH6416...

Page 73: ...NOSTICS 63 Keypad Front Panel Indicators This diagnostic verifies the functionality of the front panel indicators and the front panel keypad Each highlighted character corresponds with a front panel key press ...

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Page 75: ...CH receiver front panel Check the batteries in the remote control Install new batteries if needed There is no audio when viewing cable channels Verify that the mute button on the DCH receiver or the remote control has not been pressed Press MUTE on the remote control to restore sound If the DCH receiver audio output is connected to the TV verify that the mute button on the TV has not been pressed ...

Page 76: ...lay Verify on the User Settings menu that closed captions are enabled on the DCH receiver Verify that closed captions are enabled on the TV There are black bars to the right and left of the picture Widescreen TVs display 4 3 programs in this format unless set to Stretch Turn on the 4 3 OVERRIDE feature in the User Settings menu This enables most wide screen TVs to stretch the video to fill the scr...

Page 77: ...clude black bars on either side of a wide screen broadcast This is called a hybrid aspect ratio and results in a black border surrounding the video on a 4 3 TV Because this is part of the broadcast the DCH6416 cannot correct the video You may be able to minimize the border using the zoom feature on the TV Colors do not appear correctly Be sure to match up each signal to the same YPbPr connection o...

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Page 79: ...Motorola Inc 101 Tournament Drive Horsham PA 19044 U S A http www motorola com 536371 001 a 01 07 ...

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