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4 DIAGNOSTICS

34

Memory Configuration

This diagnostic displays the memory status. The format depends on the installed
memory types.

The Memory Configuration fields are:

Field Description

EEPROM Ver No.

The EEPROM version (never used, should always be 00.00)

NVMEM

The allocated system NVMEM in KB.

DRAM Code/Data

The allocated DRAM memory in KB.

FLASH

The allocated Flash memory in KB.

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Summary of Contents for DCH200

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Page 3: ...utlet consult an electrician for replacement of the obsolete outlet Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus Only use attachments accessories specified by the manufacturer Unplug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified ...

Page 4: ...mits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this ...

Page 5: ...ssistance 2007 Motorola Inc All rights reserved MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office CableCARD and M Card are trademarks or registered trademarks of Cable Television Laboratories Inc Manufactured under license from Dolby Laboratories Dolby and the double D symbol are trademarks of Dolby Laboratories Macrovison is a registered trademark of Macrovisio...

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Page 7: ...Standard Definition TV and an A V Receiver 9 Cabling to a Standard Definition TV and Audio Receiver 10 Data Device Connections 11 Operational Check for the Remote Control 12 Graphics Overlaying the Video 12 4 Diagnostics 13 Using the Diagnostics 13 General Status 14 Out Of Band OOB Status 16 Agile OOB Tuner Hunting 17 Summary of Operator Selection of the OOB Frequency OSD Frequency Override in Hun...

Page 8: ...Program Map Table PMT 39 Task Status 39 USB Diagnostic 40 In band Multicast Address Filter 40 Connected Home Status 41 Keyboard LED 44 5 Troubleshooting 45 Figures Figure 1 1 Front and rear views 1 Figure 3 1 Cabling to a Standard Definition stereo TV 9 Figure 3 2 Cabling an audio receiver 10 Figure 3 3 Sample data devices you can connect to the DCH200 11 Tables Table 3 1 Operational check procedu...

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Page 10: ...CableCARD access control Out of band data receiver 70 130 MHz 2 048 Mbps Analog digital video scaling picture in graphics 32 bit 2D graphics support in hardware Macrovision copy protection Standard definition video output through o S Video o Baseband o RF Audio output through Digital audio S PDIF ATSC standard Dolby Digital AC 3 electrical or optical Baseband L R Standard Data Features 32 MB flash...

Page 11: ...uthorized Service Centers Company From USA or Canada Outside USA or Canada World Wide Digital 1 800 227 0450 1 956 541 0600 Teleplan 1 800 352 5274 1 302 322 6088 To ensure efficient service request a Return for Service Authorization RSA number Be sure to display the RSA number prominently on all equipment boxes The Service Center will provide the shipping address of the location performing your r...

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Page 13: ... 1 Power Indicator Lit when the unit is powered ON unlit when unit is OFF 2 Message Indicator Lit when a new message is waiting to be read unlit otherwise Availability of certain features is dependent upon application support ...

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Page 15: ...e the best video connection for the subscriber home entertainment system To determine the available video inputs on the TV check the manual supplied with the TV or the TV itself The DCH200 offers the following video outputs S Video SDTV only If your TV has an S Video input use S Video S Video is the highest quality Standard Definition video output on the DCH200 Video composite SDTV only If your TV...

Page 16: ...ports The VCR and TV receive their A V signals from the currently selected input device on the audio receiver This is important when the subscriber has another A V device such as a DVD player a secondary VCR a CD player or other electronic component We recommend connecting the TV to the monitor output so on screen menus for the receiver can be displayed In many cases the receivers themselves have ...

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Page 20: ...control Press volume or on the remote control to increase the volume to its upper limit lowest level and to a comfortable level Press mute to turn the sound off Press mute again to restore the sound If the DCH200 does not operate properly refer to the Troubleshooting section Graphics Overlaying the Video The DCH200 can generate graphics that overlay the video programming or fill the entire televis...

Page 21: ... differ from the examples All screens self refresh at a minimum rate of once every five seconds You can use the diagnostics when running the Base Platform software Using the Diagnostics To operate the set top use the Motorola universal remote control To access and navigate the diagnostic mode 1 Ensure that the DCH200 is installed with the Base Platform software and that it is connected to an AC ou...

Page 22: ...re Field Description Error Error codes display on the OSD when an error occurs If multiple errors occur the last recorded error is displayed Error Code Description Cause Remedy E 00 NO ERROR Indicates normal condition after initialization None E 01 NOT CONNECTED The set top did not receive a connect message Restore out of band signal Send a connect message E 02 PWR CYCLE Init Error The set top nee...

Page 23: ...eturn for repair E 16 FLASH BAD NUMBER Bad flash number specified for Initiate Flash Platform Error logged ignore E 17 BAD PLATVAL Bad platform validation step number Error logged ignore Purchases Indicates the number of unreported subscriber event purchases stored on the product Platform ID A unique 16 bit hexadecimal number that identifies the platform image also called the ROM ID Mapped Platfor...

Page 24: ...nds SNR When carrier lock has been established displays an estimate of the carrier signal to noise ratio in dB with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable signal INVALID Invalid SNR value EMM Data Indicates whether the set top is receiving a message on the EMM Stream OSD Description EMM data detected within last 5 seconds blank EMM data not detecte...

Page 25: ...on on OOB status screen to display MANUAL FREQ is not available when the set top is hunting Summary of Operator Selection of the OOB Frequency OSD Frequency Override in Hunted Mode The manual override frequency capability is only displayed if the box is not currently hunting and the operator presses the MENU key while OOB OSD diagnostics are displayed The MANUAL FREQ displays the LKC and allows th...

Page 26: ...fixed frequency and the CUR FREQ field will change to the frequency being searched for 4 If the frequency is found with the proper EMM Provider ID then the OSD LKC field will change to display the new frequency 5 If after 40 seconds the frequency search is not successful the product will perform a warm reset and return to the last known carrier frequency 6 If the operator would like to abort a sea...

Page 27: ...displays the in band status for the last attempted channel tune If a digital carrier is not present the diagnostics indicate the carrier lock is analog When the carrier lock is analog all fields for digital other than a carrier lock channel are blank ...

Page 28: ... Indicates whether data is being received on the EMM stream The indicator is clear when entering this diagnostic OSD Description Data received blank No data received Carrier Lock Indicates whether the digital in band receiver is locked to the carrier OSD Description YES Carrier locked NO Carrier unocked Analog Analog channel PCR Lock Indicates whether the in band receiver is locked to the current ...

Page 29: ...le signal Modulation Mode The values displayed on the OSD are ANALOG analog channel 64 QAM 64 QAM digital channel 256 QAM 256 QAM digital channel Short Term Error Count The FEC errors maximum count of 65535 at 5 second intervals The Short Term Error Count is cleared after polling Long Term Error Count The accumulation of the Short Term Error Count maximum count of 65535 The Long Term Error Count i...

Page 30: ...e tuned channel Field Description ADP Lock The ADP Lock indicates the audio processor locked status OSD Description YES Audio Processor is locked to the audio stream NO Audio Processor is not locked to the audio stream Audio Mode Audio Mode indicates the audio Mode of in incoming digital service ...

Page 31: ...y effects subwoofer channel not available LFE 1 Low frequency effects subwoofer channel available VP Lock VP Lock indicates the Video Processor locked status OSD Display Description YES Video Processor is locked to the video stream NO Video Processor is locked to the video stream MPEG Method The MPEG Method selected OSD Display Description UNMUTED Is displayed if mute method is not selected MUTE S...

Page 32: ...DIAGNOSTICS 24 Field Description Enhanced mode is indicated with Yes or No Rendered status is indicated with Yes or No Unit Address This diagnostic displays the 16 digit 40 bit unit address of the set top ...

Page 33: ... CableCARD is not inserted Multicast 16 Address For The Multicast 16 address numbers change to display the values for each data stream in TCP IP decimal byte form The valid stream types are Net Network EMM EMM SCC SCC_ECM DWLD Download DATA Data POLL Polling packet identifier PID Seed Health This value represents the health of the set top and should be 0xFF If it is not 0xFF see the Troubleshootin...

Page 34: ... the CableCARD Host ID The unique identifier in the Host Device Certificate Data ID A value generated by the CableCARD for the Pairing report Validation UKNOWN if a Validation message was not received by the product VALID or INVALID as set by the Host Validation Message received from the headend BINDING if the CableCARD is busy with the binding authentication process NOT BOUND if Card validation s...

Page 35: ... executing on the CableCARD Manufacturer CableCARD manufacturer HW Version Version number provided by the CableCARD Firmware Version This diagnostic displays the following Field Description Dena firmware version or revision number Firmware version number currently executing on the set top Build date and time Build data and time of the Dena firmware version BOOT Lowest firmware code level that can ...

Page 36: ...tic displays the status of the last attempted tune on the in band tuner It shows channel type analog digital acquisition state purchasable indicator preview indicator parental control status and mute status The channel type determines the status display ...

Page 37: ...cription INIT Initialized State CONFI Configured ACQUI Acquiring the program AUTH Authorized for the program Not A Not authorized for the program Preview Indicates whether the program is in the free preview state OSD Description YES The program is in the free preview state NO The program is not in the free preview state Purchasable Indicates whether the current program can be purchased for viewing...

Page 38: ...isplayed on the CRYPTO OSD Stand Alone Support or Not Mated Status Indicates the TVPC status with the following variables OSD Description 00 OK 01 TVPC communication problem 02 TVPC required 03 Validator does not match between GK and TVPC 04 Invalid unit key number 05 Old TVPC unit address 0a TVPC not mated 0b TVPC base module unit address mismatch 0c New TVPC but wrong version number 0d TVPC unit...

Page 39: ...VUE II module may be 5 dBmV IPPV Indicates the Interactive Pay Per View status with the following variables OSD Description Enabled IPPV Enabled Unsent The set top contains unsent IPPV transactions The variable is the number of unsent transactions Disabled IPPV disabled Last Poll Req Indicates the sequence number of the last poll request received by the set top The time stamp of the last poll requ...

Page 40: ...d no purchase report request the sequence number and time stamp fields display N A If the set top has received a purchase report request but its system time has not yet been initialized the time stamp field displays NOT AVAILABLE Last Purchase Report Ack Indicates the sequence number of the last purchase report acknowledge received by the set top The time stamp of the last purchase report acknowle...

Page 41: ...ules fields are Field Description Module The object name Version The object version Status The object status modes available are LOADING DELETED ENABLING ENABLED DSABLNG DISABLD DELETNG POSTPND ENNORUN DISNORUN ID The object AppID ...

Page 42: ...rmat depends on the installed memory types The Memory Configuration fields are Field Description EEPROM Ver No The EEPROM version never used should always be 00 00 NVMEM The allocated system NVMEM in KB DRAM Code Data The allocated DRAM memory in KB FLASH The allocated Flash memory in KB ...

Page 43: ...AC 6000 It is a four digit decimal value from 0000 to 9999 0000 is displayed if the Upstream ID is not configured or unknown Downstream ID The set top transmission parameter assigned by the DAC 6000 It is a four digit decimal value from 0000 to 9999 0000 is displayed if the Downstream ID is not configured or unknown State The interactive status of the set top OSD Description UNCONFIG The set top i...

Page 44: ...on control message INVALID The interactive state is unknown or invalid MAC Abort Cntr This counter increments every time the MAC layer reaches the cell abort count limit It is reset by the successful upstream transmission of a cell for example when an ACK is received by the set top If the counter reaches the MAC abort count limit the DCH200 assumes the MAC layer is unavailable due to noise congest...

Page 45: ...nications The MAC Frequency Table displays your frequency and signal power Field Description Frequency The frequency in Hz for an upstream channel Power The power level in dBmV used on a particular upstream channel to send data to the RPD Control Channels This diagnostic lists channels band types PIDs and counts ...

Page 46: ...ypes IDs and counts Field Description Msg The message type Id The low order byte of the Connection ID Cnt The number of messages received In band Program Association Table PAT This diagnostic displays the Program Association Table Information For Motorola use only ...

Page 47: ...4 DIAGNOSTICS 39 In band Program Map Table PMT This diagnostic displays the Program Map Table information For Motorola use only Task Status This diagnostic lists tasks For Motorola use only ...

Page 48: ...erify the functionality of the USB port For Motorola use only In band Multicast Address Filter This diagnostic displays in band multicast filter information Field Description Filter Table DMCA The default multicast 16 address MCA The current multicast 16 address ...

Page 49: ...Q The response queue ID APP The application ID CID The connection ID Register Values MCA Multicast 16 filter register contents PID PID filter register contents Connected Home Status This diagnostic displays information related to the Home Network of which the set top is a part ...

Page 50: ...Network MoCA version and LL is the 2 digit Local MoCA node version Displays N A if the MoCA network is NOT established RF Password The MoCA RF Password for the MoCA network as a 12 to 17 decimal digit value if privacy is enabled in the MoCA network Displays N A if the MoCA network is NOT established Connected Home Table The Connected Home Table contains information related to each device connected...

Page 51: ...the device listed Mac The MAC address of the device listed in 8 byte colon hex format xx xx xx xx xx xx xx xx IP The IP address of the device listed in 4 byte dotted decimal format xxx xxx xxx xxx Displays 0 0 0 0 if the IP address of the device is not configured or unknown Connected Home Link Status Table The Connected Home Link Status Table contains information related to the transmit phy rate b...

Page 52: ...4 DIAGNOSTICS 44 Keyboard LED This diagnostic verifies the functionality of the front panel and the front panel keypad Each highlighted character corresponds with a front panel key press ...

Page 53: ...or The angle between the remote control and the DCH receiver may be too large Stand in front of the DCH receiver and not too far to either side Press and release operation keys one at a time firmly and deliberately Check the batteries in the remote control The batteries in the remote control may be depleted Install new batteries if needed There is no audio when viewing cable channels Verify that t...

Page 54: ... information about stretching 4 3 video There are black bars above and below the picture Some SD programs are broadcast in the letterbox format with black bars above and below the picture Some wide screens TVs offer a zoom feature that may be able to remove the black bars see your TV manual for information about zooming 4 3 video There are black bars on all four sides of the picture This may occur...

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Page 56: ...Motorola Inc 101 Tournament Drive Horsham PA 19044 U S A http www motorola com 537540 001 b 04 07 ...

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