Motorola CPEI 775 Series User Manual Download Page 50

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68P09301A65-A

6-1

FEB 2009

Troubleshooting

Chapter 6: Troubleshooting

Power

• Check that the AC power adapter is properly plugged into the electrical outlet and

into the Desktop CPE.

• Check that the electrical outlet is working.

A Computer Cannot Log On to the CPE

Check that the Ethernet cable is properly connected to the Desktop CPE unit and the
computer.

Cannot Connect to the Internet

• Check the Desktop CPE connection status from the Web Interface, refer to the

Connection Status section to verify the connection status.

• If the Desktop CPE connection is down, and the gateway has not received an IP for

5 minutes to 10 minutes:

- Re-Run the Setup Wizard.
- If the Setup Wizard does not help, then reset the Desktop CPE using the reset

button.

Additional Troubleshooting Help

Contact your service provider for additional help.

Summary of Contents for CPEI 775 Series

Page 1: ...CPEi 775 Series User Manual User Manual ...

Page 2: ... CPE 2 2 Setup Wizard and Authentication 2 3 Chapter 3 Basic Configuration Personalize Menu 3 1 Password Tab 3 2 Device Time Tab 3 2 Device Name Tab 3 2 Restore Factory Settings Tab 3 3 Internet Menu 3 3 WiMAX Security Tab 3 4 Firewall Tab 3 4 Dynamic DNS Tab 3 5 Status Menu 3 5 Telephony Menu 3 6 Wi Fi 3 13 Wi Fi Menu 3 13 Chapter 4 Advanced Configuration Port Forwarding Menu 4 1 Forwarding Tab 4...

Page 3: ...1 Chapter 7 Important Safety and Legal Information This Product complies with the following RF energy exposure standards and guidelines 7 1 RF Exposure Compliance and Guidelines Operating Instructions 7 1 FCC Regulatory Information 7 1 Industry Canada Statement 7 2 EU Declaration of Conformity 7 3 Caring for the Environment 7 3 Disposal of Motorola Equipment in EU Countries 7 4 Disposal of Motorol...

Page 4: ...e over Internet Protocol VoIP calls The Desktop CPE indoor CPEi device provides the user Convenience with easy plug and play functionality Compact design Control remote management capability allows easy detection and authentication once the unit is set up VoIP two RJ11 ports allow for Voice over IP calls using your CPEi 775 Wi Fi wireless LAN The features and the physical appearance of your Deskto...

Page 5: ...ing and network connections during power up The LEDs also indicate the signal strength and if Wi Fi is enabled Table 1 1 LED Indicator Interface LED Status Wi Fi Indicates if Wi Fi is enabled or disabled LED on Wi Fi is enabled Signal Strength Full WiMAX Signal Strength is detected when all WiMAX Signal Strength LEDs are lit One to two WiMAX Signal Strength LEDs are lit low signal detected Three t...

Page 6: ... telephone ports Figure 1 2 CPE Ports and Connections Operating Information Operating temperature for this unit is 0 40 C 32 104 F Table 1 2 Port Descriptions Port Port Description Ethernet Ethernet Port Power AC Power Connector Reset Hardware Reset Button A paperclip is recommended for accessing this button Phone Line 1 RJ 11 port for use with VoIP Phone Line 2 RJ 11 port for use with VoIP ...

Page 7: ...1 4 68P09301A65 A FEB 2009 1 Desktop CPEi 775 User Guide ...

Page 8: ...he following tasks before attaching the power cord or powering up the unit Stand the CPE on a flat surface Plug the AC power adapter cord into an AC outlet Plug one end of the Ethernet cable into the Ethernet connector on the back of the unit Plug the other end of the Ethernet cable into the Ethernet connector of your computer To use VoIP functionality of the phone plug one end of the phone line i...

Page 9: ...Area connection of your Internet Protocol TCP IP properties Refer to the chapter titled Configuring TCP IP for additional information Logging in to the CPE Use the following procedure to log into the Desktop CPE 1 On a computer that is connected to the Desktop CPE open a web browser 2 In the Address or Location field type http mywimax and press ENTER to display the login screen Include the period ...

Page 10: ...e network and CPE device Passwords are case sensitive To change your password Ensure the Enable Login Password Protection box is checked Enter a New Login Password in the box Passwords can be no more than 20 characters in length Re type your new password in the Confirm New Login Password box Click Next If you forget your password you can reset it back to the default motorola password To reset the ...

Page 11: ...If you are unsure of the Authentication Method select EAP TLS which is the default and click the Next button Step 4 Account The Account tab allows you to manage Voice over IP VoIP related services Please consult with your telephony service provider for these settings Click the Apply button when finished Congratulations You have now completed the setup of your WiMAX connection Click OK on the Congr...

Page 12: ...68P09301A65 A 2 5 FEB 2009 Installation 2 Figure 2 2 Status Screen Restart Button Figure 2 3 Restart Button ...

Page 13: ...2 6 68P09301A65 A FEB 2009 2 Installation ...

Page 14: ...your home network To log in type the device name in the address bar on your computer The default device name is mywimax This section describes the PERSONALIZE INTERNET STATUS and Wi Fi basic Menus that are available Personalize Menu The Personalize menu provides the following tabs Password Device Time Device Name Restore Factory Settings Figure 3 1 Personalize Menu ...

Page 15: ...r CPE device Be sure to click the Apply button when finished Table 3 1 Password Tab Field or Button Description Enable Login Password Protection Checking this box requires login password protection New Login Password Enter your new password here Maximum 20 characters Passwords are case sensitive Confirm New Login Password Re enter your new password here exactly as entered in the previous step Tabl...

Page 16: ...tton if you are sure that you want to reset factory settings Internet Menu The Internet menu provides the following tabs WiMAX Security Internet Protocol Firewall Dynamic DNS Figure 3 2 Internet Menu Table 3 4 Restore Factory Settings Tab Field or Button Description Restore Factory Settings Checking this box restores the CPE to factory default settings The device restarts when you click Apply ...

Page 17: ...network from unauthorized access It also helps to manage authorized access from the internet to your CPE Table 3 5 WiMAX Security Tab Field or Button Description Authentication Method Drop down box allows you to select either EAP TLS default or EAP TTLS MS CHAPv2 User Name EAP TTLS MS CHAPv2 only Enter the User Name supplied by your service provider Password EAP TTLS MS CHAPv2 only Enter the Passw...

Page 18: ...ternet Enables the CPE to respond to a ping from the Internet This option would be enabled to allow testing only Do not leave this enabled Table 3 6 Firewall Tab Field or Button Description Table 3 7 Dynamic DNS Tab Field or Button Description Enable DDNS Check this box to Enable DDNS default is unchecked DDNS Service Provider Select DDNS Service Provider that you belong to from the drop down box ...

Page 19: ... Telephony tab provides any status associated with your telephony connection Telephony Menu The telephony menu allows you to manage your Voice over Internet Protocol VoIP services The Telephony menu provides the following tabs Account Ring Tone Caller ID Call Forwarding Voice Mail Special Numbers Contact your service provider to obtain VoIP service if you do not already have this service NOTE ...

Page 20: ...he Line 1 password as provided by your service provider Passwords are case sensitive Confirm Line 1 Password Reenter your Line 1 password exactly as entered in the field from the previous step Line 2 User Name If Line 2 is an active VoIP enter the User Name as provided by your service provider Line 2 Password Enter the Line 2 password as provided by your service provider Passwords are case sensiti...

Page 21: ...own box to select a ring tone for Line 2 The default is ringtone R0 Test Click to hear how the selected ring tone sounds NOTE Table 3 10 Caller ID Tab Field or Button Description Enable Line 1 Anonymous Incoming Call Rejection If Line 1 is your active telephone port check this box if you would like to reject telephone calls from anonymous incoming callers The default is checked Enable Line 1 Perma...

Page 22: ...n No Answer Check this box to forward calls received on Line 1 if there is no answer This function is not available if Enable Line 1 Basic Forwarding is checked Line 1 No Answer Forwarding to Number If Line 1 No Answer Forwarding to Number is checked enter the telephone number you would like to forward calls to when there is no answer on Line 1 This function is not available if Enable Line 1 Basic...

Page 23: ...ng Ring Count Enter the number of rings allowed before the call forwards to the number identified above The default is six rings Enable Line 2 Forwarding on Busy Check this box to forward calls received while Line 2 is in use Line 2 Busy Forwarding To Number If Enable Line 2 Forwarding on Busy is checked enter the telephone number you would like calls forwarded to when Line 2 is in use Table 3 11 ...

Page 24: ...is number to automatically call back the last number dialed when that number becomes available Call Forwarding Activate Dial this number to forward your calls to a different number Call Forwarding Deactivate Dial this number to deactivate call forwarding Call Forwarding Busy Activate Dial this number to forward calls to a different number when the line is busy Call Forwarding Busy Deactivate Dial ...

Page 25: ...urb Deactivate Dial this number to cancel automatic call routing to voice mail Calling Number Delivery Blocking Dial this number to block your number from appearing on the Caller ID of the people you call Your calls may appear as Private or Anonymous Line Blocking Deactivate Dial this number to unblock your telephone number from appearing on Caller ID Call Waiting Toggle Dial this number to toggle...

Page 26: ... configured at this menu which includes Table 3 14 Wi Fi Basic Field or Button Description Enable Wi Fi Wireless Service Enable Wi Fi service of the device by clicking the box to place a check mark This function is disabled by clicking the box to remove the check mark Wi Fi Network SSID Network Service Set Identifier SSID is a label name that distinguishes one wireless LAN Wi Fi network from anoth...

Page 27: ... 14 depending upon the country region setting The default range is one to eleven 1 through 11 The default channel is six 6 The Wi FI operating mode channel settings can be modified if there are problems with nearby wireless devices The operating channel selection is as follows 1 11 United States Canada and other 1 13 Europe Australia Venezuela 1 14 Japan channels 1 14 if selecting 802 11b channels...

Page 28: ... choose the type of key generation Automatic Key Generation this feature generates 4 keys where one can be chosen to for use as the network security passphrase Click the Generate Key button Manual Key Generation this feature allows you to manually enter an encryption key of your choice If a 64 bit encryption key is used enter 10 hexadecimal digits any combination of 0 9 a f or A F 128 bit WEP encr...

Page 29: ...3 16 68P09301A65 A FEB 2009 3 Basic Configuration ...

Page 30: ...ay Internet games or provide local services such as web hosting for a LAN group The Port Forwarding menu provides the following tabs Basic Forwarding Figure 4 1 Port Forwarding Be sure to click the Apply button once you have made changes Table 4 1 Port Forwarding Menu Field or Button Description Enable UPnP IGD Enables the Universal Plug and Play UPnP Internet Gateway Device IGD profile to allow c...

Page 31: ...Lease Status Lease Reservation Table 4 2 Forwarding Tab Field or Button Description Select Select a box when you want to delete the specific row Protocol Select TCP Transmission Control Protocol or UDP User Datagram Protocol WAN Port Start Enter the beginning port range for external network access WAN Port End Enter the ending port range for external network access LAN IP Address Enter the IP addr...

Page 32: ...lected the DHCP server on the gateway assigns IP addresses to the computers and other hosts on your network if they have DHCP enabled By default the gateway server is enabled If there is another DHCP server running on your network on another router disable one of the DHCP servers DHCP Server IP Address Enter the default port forwarding LAN Client IP Address DHCP Starting IP Address Sets the first ...

Page 33: ...out of DHCP addresses users cannot access network resources If this happens increase the Ending IP or reduce the Lease Time DHCP Lease Time Sets the time in seconds that a network computer remains connected to the gateway using its current assigned IP address At the end of this time the DHCP server renews the lease or assigns the computer a new IP address The default is 3600 seconds one hour The m...

Page 34: ...b Field or Button Description Select Select this box if you want to delete an established lease reservation Be sure to click the Delete button once you have selected the exception to be deleted Client Host Name Enter the client host name The Name field is limited to 20 characters only 5 appear in display MAC Address Media Access Control MAC address Enter the MAC address of the device IP Address En...

Page 35: ...e updates in the Available Software Packages table If you cannot see the list click the View button Select the software you would like to install and click the Install button If you would like to remove software select the software package you would like to remove and click Uninstall Certificate Tab The Certificate tab is where you manage the certificates that are stored on the device Use the BROW...

Page 36: ...nds Rebootstrap EMS Check this box to reconnect the device with the EMS Only perform this function under the supervision of a Customer Support Representative Table 4 7 Wi Fi Advanced Menu Field or Button Description Enable SSID broadcast Check the box to disable the SSID of your wireless LAN net work to be broadcast by the device The wireless client on the wireless LAN will have to know the SSID o...

Page 37: ...packet error rate you may slightly increase the Fragmentation Threshold Setting the Fragmentation Threshold too low may result in poor network performance Only minor modifications of this value are recommended DIMM Interval The default value is 3 This value between 1 and 255 milliseconds indicates the interval of the Delivery Traffic Indication Message DTIM A DTIM field is a countdown field inform...

Page 38: ... and throughput will be affected WMM Wi Fi Multimedia is QoS Quality of Service for the wireless LAN Enable this option to improve the quality of video and voice applications for the wireless clients on the network Wireless Client Access List This option is to increase the wireless LAN network security If checked only the wireless client with the MAC address listed in the Wireless Client Access ta...

Page 39: ...4 10 68P09301A65 A FEB 2009 4 Advanced Configuration ...

Page 40: ...mmunication among computers Two examples are provided in this document Configuring TCP IP in Windows XP Configuring TCP IP in Windows Vista Configuring TCP IP in Windows XP 1 On the Windows desktop click Start to display the Start window Figure 5 1 Windows XP Start Window 2 Click Control Panel to display the Control Panel window The display varies depending on your Windows XP view options If the d...

Page 41: ...ternet Connections to display the Network and Internet Connections window Figure 5 3 Network and Internet Connections 4 Click Network Connections Skip to Step 6 5 If a classic view like Figure 5 4 is displayed double click Network Connections to display the LAN or High speed Internet connections ...

Page 42: ... Classic View 6 Right click the Local Area Connection If more than one connection is displayed be sure to select the one for your network interface Figure 5 5 Network Connections 7 Select Properties from the pop up menu to display the Local Area Connection Properties window ...

Page 43: ... window select Internet Protocol TCP IP if it is not selected 9 Click Properties to display the Internet Protocol TCP IP Properties window Figure 5 7 Internet Protocol TCP IP Properties 10 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected 11 Click OK to close the TCP IP Properties window ...

Page 44: ...ows Vista 1 On the Windows desktop click the Windows Logo on the left bottom corner to display the Start window Then click Network Figure 5 8 Network selection 2 When the Network windows appears click the Network and Sharing Center from the action bar on the top of the window ...

Page 45: ...e Network and Sharing Center the Network and Sharing Center window displays Follow by clicking the Manage Network Connection from the task bar Figure 5 10 4 The network connections appear Drag your mouse to the Local Area Connection and right click the mouse button A series of tasks display Click Properties ...

Page 46: ...7 FEB 2009 Configuring TCP IP 5 Figure 5 11 Local Area Connection selection Figure 5 12 Properties selection 5 A series of protocols appear Among them check the Internet Protocol Version 4 TCP IPv4 and click Properties ...

Page 47: ...nfiguring TCP IP Figure 5 13 Internet Protocol Version 4 TCP IPv4 properties selection 6 At TCP IPv4 Properties window check Obtain an IP address automatically and Obtain DNS server address automatically Click OK to save the settings ...

Page 48: ...68P09301A65 A 5 9 FEB 2009 Configuring TCP IP 5 Figure 5 14 Internet Protocol Version 4 TCP IPv4 Properties window 7 When you have completed the setting updates click OK to exit ...

Page 49: ...5 10 68P09301A65 A FEB 2009 5 Configuring TCP IP ...

Page 50: ...nected to the Desktop CPE unit and the computer Cannot Connect to the Internet Check the Desktop CPE connection status from the Web Interface refer to the Connection Status section to verify the connection status If the Desktop CPE connection is down and the gateway has not received an IP for 5 minutes to 10 minutes Re Run the Setup Wizard If the Setup Wizard does not help then reset the Desktop C...

Page 51: ...6 2 68P09301A65 A FEB 2009 6 Troubleshooting ...

Page 52: ...om July 2 2002 RF Exposure Compliance and Guidelines Operating Instructions To comply with FCC RF energy exposure requirements this Gateway desktop transmitter should be operated at a minimum separation distance of 20 cm from all persons For additional information on exposure requirements or other training information visit http www motorola com rfhealth FCC Regulatory Information The 3 5GHz WiMAX...

Page 53: ...cause interference and This device must accept any interference including interference that may cause undesired operation of the device This device has been designed to operate with an antenna having a maximum gain of 7 dBi Antenna having a higher gain is strictly prohibited per regulations of Industry Canada The required antenna impedance is 50 ohms To reduce potential radio interference to other...

Page 54: ...ing equipment WiMAX 3 5GHz Model Name CPEi35775 WiMAX WiFi CPE B2 Blade II 3 5 is herewith confirmed to comply with the requirements set out in the Council European Parliament R TTE Directive 1999 5 EC For the evaluation regarding this Directive the following standards were applied EN 302 326 2 V1 2 2 2007 06 EN 302 326 3 V1 3 1 2008 02 EN 301 489 1 V1 8 1 2008 04 EN 301 489 4 V1 3 1 2002 08 EN 30...

Page 55: ...onjunction with a recycling partner will ensure that equipment is collected and recycled according to the requirements of EU environmental law Disposal of Motorola Networks Equipment in Non EU countries In non EU countries dispose of Motorola Networks equipment in accordance with national and regional regulations CMM Disclosure The China Management Methods CMM Disclosure Table is intended only to ...

Page 56: ... instruction manual may be include or describe copyrighted Motorola material such as computer programs stored in semiconductor memories or other media Laws in the United States and other countries preserve for Motorola and its licensors certain exclusive rights for copyrighted material including the exclusive right to copy reproduce in any form distribute and make derivative works of the copyright...

Page 57: ...nts requiring fail safe controls the operation of Nuclear Facilities Aircraft Navigation or Aircraft Communication Systems Air Traffic Control Life Support or Weapons Systems High Risk Activities Motorola and its supplier s specifically disclaim any expressed or implied warranty of fitness for such High Risk Activities Trademarks MOTOROLA and the Stylized M Logo are registered in the US Patent Tra...

Page 58: ...MOTOROLA and the Stylized M Logo are registered in the US Patent Trademark Office All other product or service names are the property of their respective owners 2009 Motorola Inc ...

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