Motorola CORDLESS PHONE-MA351 Start Here Manual Download Page 44 | Manualshive

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42

Troubleshooting

What to do if...

The phone
doesn’t work at
all (no lights,
no dial tone)

• Check the power and phone

connections. Is the power cable
plugged in at both ends? Phone cable?

• Check the battery. Is it charged? Does

it fit properly?

No dial tone

• Check the items listed above.
• Move closer to the base.
• Verify dial tone using another phone. If

you have no dial tone on that phone, call
your phone company.

• Disconnect the phone and reconnect it

at a different phone and power outlet.

T

roubl

e

shooti

ng

MA350Book.book Page 42 Friday, April 12, 2002 2:01 PM

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Summary of Contents for CORDLESS PHONE-MA351

Page 1: ...Start Here MA350 351 352 Series Cordless Phone 020131 O MA350Book book Page 1 Friday April 12 2002 2 01 PM ...

Page 2: ...MA350Book book Page 2 Friday April 12 2002 2 01 PM ...

Page 3: ...lling Turn ringer on up or off down Adjust handset volume Chan Use if you hear interference or static Format phone number to include omit area code or 1 area code Redial last called number up to 32 digits Mute or unmute microphone delete phone numbers Place call on hold Scroll Mem Store phone number in memory View caller ID records Welcome MA350Book book Page 1 Friday April 12 2002 2 01 PM ...

Page 4: ...n your purchase of a Motorola product Product registration is an important step toward enjoying your new Motorola product Registering helps us facilitate warranty service and permits us to contact you should your Motorola product require an update or other service Registration is not required for warranty coverage To register your product on line visit www motorola com warranty cordless Welcome MA...

Page 5: ...warranty status MOTOROLA the Stylized M Logo and all other trademarks indicated as such herein are trademarks of Motorola Inc Reg U S Pat Tm Off All other product or service names are the property of their respective owners 2002 Motorola Inc All rights reserved Personal Communications Sector 1500 Gateway Blvd Boynton Beach FL 33426 8292 6881040B50 A Welcome MA350Book book Page 3 Friday April 12 20...

Page 6: ...stalling the MA350 Cordless Phone on a Desk 26 Installing the MA350 Cordless Phone On a Wall 27 Setting Up the Phone 31 How to Use 34 How to Locate a Lost Handset 35 Storing a Number into Memory 36 Storing a Caller ID Number into Memory 37 Dialing a Number from Memory 38 Storing and Calling Emergency Numbers 39 CONTENTS MA350Book book Page 4 Friday April 12 2002 2 01 PM ...

Page 7: ...eleting Numbers from Memory 39 Reviewing Caller ID Records 40 Dialing a Number from Caller ID 40 Deleting Caller ID Records 41 Troubleshooting 42 Motorola Limited Warranty 46 MA350Book book Page 5 Friday April 12 2002 2 01 PM ...

Page 8: ...X You must upon request provide this number to the telephone company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant...

Page 9: ... your telephone line and still have all of these devices ring when your telephone number is called In most but not all areas the sum of the RENs of all devices connected to one line should not exceed 5 To be certain of the number of devices you may connect to your line as determined by the REN you should contact your local telephone company The REN for this product is part of the product identifie...

Page 10: ...lic utility commission public service commission or corporation commission for information Note If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this cordless phone does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer FCC and Interference...

Page 11: ...W Rights of the Telephone Company Should your equipment cause trouble on your line which may harm the telephone network the telephone company shall where practicable notify you that temporary discontinuance of service may be required Where prior notice is not practical and the circumstances warrant such action the telephone company may temporarily disconnect service immediately In case of such tem...

Page 12: ...procedures set forth in Subpart E of Part 68 FCC Rules and Regulations The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service FCC and Interference MA350Book book Pag...

Page 13: ...operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may ...

Page 14: ...turning the equipment on and off the user is encouraged to try to correct the interference with one or more of the following measures Reorient or relocate the receiving antenna that is the antenna for radio or television that is receiving the interference Reorient or relocate and increase the separation between the telecommunications equipment and the receiving antenna FCC and Interference MA350Bo...

Page 15: ...xperienced radio television technician for additional suggestions Also the Federal Communications Commission has prepared a helpful booklet How to Identify and Resolve Radio TV Interference Problems This booklet is available from the U S government Printing Office Washington D C 20402 Please specify stock number 004 000 00345 4 when ordering copies FCC and Interference MA350Book book Page 13 Frida...

Page 16: ...fications not expressly approved by Motorola could void not only the user s authority to operate the equipment but also the limited warranty Hearing Aid Compatibility This telephone system meets the FCC standards for hearing aid compatibility FCC and Interference MA350Book book Page 14 Friday April 12 2002 2 01 PM ...

Page 17: ...locked Do not set the phone on a heating register or over a radiator Ensure that proper ventilation is provided at the installation site Do not use while wet or while standing in water Do not use this product near water for example near a bath tub kitchen sink or swimming pool Do not allow anything to rest on the power cord Place the power cord so that it will not be walked on Safety Instructions ...

Page 18: ...assemble this product If service or repair work is required contact the Motorola address found in the back of this user s guide Do not overload wall outlets and extension cords Avoid using during an electrical storm Use a surge protector to protect the equipment Do not use this cordless phone to report a gas leak especially if you are in the vicinity of the gas line Safety Instructions MA350Book b...

Page 19: ...s been exposed to rain or water Do not retrieve the handset or base until after you have unplugged the power and phone from the wall Then retrieve the unit by unplugged cords The product has been dropped or the cabinet has been damaged The product exhibits a distinct change in performance Safety Instructions MA350Book book Page 17 Friday April 12 2002 2 01 PM ...

Page 20: ...h tub sink or shower Operate this phone using only the power source that is indicated on the marking label If you are unsure of the power supply to your home consult with your dealer or local power company Do not place this product on an unstable cart stand or table This product may fall causing serious damage to the product Safety Instructions MA350Book book Page 18 Friday April 12 2002 2 01 PM ...

Page 21: ...cleaning agents to clean this phone Use only the power supply that came with this unit Using other power supplies may damage the unit Because cordless phones operate on electricity you should have at least one phone in your home that isn t cordless in case the power in your home goes out To avoid interference to nearby appliances do not place the base of the cordless phone on or near a TV microwav...

Page 22: ...ore you can make or answer calls you need to install and set up your cordless phone The next few pages walk you through the installation and set up process Getting Started MA350Book book Page 20 Friday April 12 2002 2 01 PM ...

Page 23: ...21 Installing the Belt Clip Insert the tabs of the belt clip into the slots on the handset Getting Started MA350Book book Page 21 Friday April 12 2002 2 01 PM ...

Page 24: ...our phone or an authorized replacement recommended by the manufacturer Keep batteries out of the reach of children Remove batteries if storing over 30 days Do not dispose of batteries in fire which could result in explosion The rechargeable batteries that power this product must bedisposedofproperlyandmayneedtoberecycled Refer to your battery s label for battery type Contact your local recycling c...

Page 25: ... the battery into the battery compartment Plug the battery connector into the receptacle in the battery compartment and replace the battery door Red Black Slide battery door downto remove Getting Started MA350Book book Page 23 Friday April 12 2002 2 01 PM ...

Page 26: ...24 Plug the power cord into the back of the phone and into an outlet Rest the handset in the base so the in use charge LED lights Getting Started MA350Book book Page 24 Friday April 12 2002 2 01 PM ...

Page 27: ...the battery for at least 12 hours Do not plug the phone into the phone jack until the battery is fully charged mem mute 1 2 3 4 5 6 7 8 0 0 0 9 Getting Started MA350Book book Page 25 Friday April 12 2002 2 01 PM ...

Page 28: ...26 Installing the MA350 Cordless Phone on a Desk Getting Started MA350Book book Page 26 Friday April 12 2002 2 01 PM ...

Page 29: ... Wall Remove the twist tie from the phone cord Do not unfold the cord Untuck both ends of the cord Hold the folded cord at the center and insert it into the back of the bracket Getting Started MA350Book book Page 27 Friday April 12 2002 2 01 PM ...

Page 30: ...28 Plug the phone cord into the phone jack on the wall Hang the bracket on the phone wall plate Getting Started MA350Book book Page 28 Friday April 12 2002 2 01 PM ...

Page 31: ...the other end of the phone cord into the jack on the back of the base Plug the power cord into a power outlet if it is not already plugged in Getting Started MA350Book book Page 29 Friday April 12 2002 2 01 PM ...

Page 32: ...30 Insert the four tabs on the wall mount into the four slots on the back of the base then push down mem mute 1 2 3 4 5 6 7 8 0 0 0 9 Getting Started MA350Book book Page 30 Friday April 12 2002 2 01 PM ...

Page 33: ...Press flash If you live in an area with 7 digit dialing enter your 3 digit area code and press flash If you live in an area with 10 digit dialing press flash to go to the next prompt do not enter your area code Getting Started MA350Book book Page 31 Friday April 12 2002 2 01 PM ...

Page 34: ... press the number key Press flash Press for tone operation or for pulse operation Press flash Tip If you select pulse you can still use touch tone menu systems To activate touch tone temporarily for one call press the key Getting Started MA350Book book Page 32 Friday April 12 2002 2 01 PM ...

Page 35: ...e for information on how to make calls and store phone numbers into memory CAUTION The long term characteristics or the possible physiological effects of Radio Frequency RF electromagnetic fields have not been evaluated by UL If you are concerned with the risk of RF exposure you may want to limit the duration of calls and position the antenna as far away from your body as is practical Getting Star...

Page 36: ...ust handset volume Chan Use if you hear interference or static Format phone number to include omit area code or 1 area code Redial last called number up to 32 digits Mute or unmute microphone delete phone numbers Place call on hold Scroll Mem Store phone number in memory View caller ID records How to Use MA350Book book Page 34 Friday April 12 2002 2 01 PM ...

Page 37: ...p No need to hurry The handset will not stop beeping until you press page again Press page again to stop the beeping Press to page the person carrying the handset or to locate a lost handset Press again to cancel the page or press Talk on the handset How to Use MA350Book book Page 35 Friday April 12 2002 2 01 PM ...

Page 38: ...ber key Ñ through É to select the memory location Press mem Enter the name you want to store Use the letters on the keypad to write the name For example to create a letter E press twice Tip Press for a space Also most keys also have a punctuation mark as the fourth press Press mem How to Use MA350Book book Page 36 Friday April 12 2002 2 01 PM ...

Page 39: ...l sequence for example if you have to dial 9 then wait for a dial tone press the key twice a P appears Storing a Caller ID Number into Memory Using ò and ú scroll to the record you want to store Press mem Press any number key Ñ through É to select the memory location Press mem How to Use MA350Book book Page 37 Friday April 12 2002 2 01 PM ...

Page 40: ...lify calling card calls and other calls that require multiple strings of numbers For example if you stored your calling card number in memory location 1 your calling card password in location 2 and the phone number you want to call in location 3 you would press the following keys to call the number in location 3 â mem mem mem How to Use MA350Book book Page 38 Friday April 12 2002 2 01 PM ...

Page 41: ...ly explain to the dispatcher the reason for the call This should be performed in off peak hours such as early morning or late evening Reviewing and Deleting Numbers from Memory Press mem Using ò and ú scroll to the record you want to delete Press mute When DELETE is displayed press mute to delete the entry or cancel to cancel How to Use MA350Book book Page 39 Friday April 12 2002 2 01 PM ...

Page 42: ...ve received on caller ID before To scroll through caller ID logs press ò or ú Dialing a Number from Caller ID Turn the phone off Using ò and ú scroll to the record you want to dial To change from 7 digit dialing to 10 digit dialing or long distance format press the format key until the desired format is displayed 7 10 or 11 Press â How to Use MA350Book book Page 40 Friday April 12 2002 2 01 PM ...

Page 43: ...l to the record you want to delete Press mute Tip To delete all Caller ID records press mute for several seconds When Delete is displayed press mute to delete the entry or cancel to cancel How to Use MA350Book book Page 41 Friday April 12 2002 2 01 PM ...

Page 44: ...ne cable Check the battery Is it charged Does it fit properly No dial tone Check the items listed above Move closer to the base Verify dial tone using another phone If you have no dial tone on that phone call your phone company Disconnect the phone and reconnect it at a different phone and power outlet Troubleshooting MA350Book book Page 42 Friday April 12 2002 2 01 PM ...

Page 45: ...d Does it fit properly Verify that the handset ringer is turned on Move closer to the base Unplug other phones You may have too many phones on your telephone line to allow all of them to ring Troubleshooting MA350Book book Page 43 Friday April 12 2002 2 01 PM ...

Page 46: ...ase to a different power outlet especially if the phone is sharing an outlet with an appliance You hear other calls on your line Press chan to select a different channel Hang up Place the handset into the base Wait 30 seconds then try again Disconnect the base from power and phone Troubleshooting MA350Book book Page 44 Friday April 12 2002 2 01 PM ...

Page 47: ...ry is connected properly Is it an old battery Replace the battery The battery loses charge faster than normal Is it a new battery A new battery needs to be charged at least 12 hours before use to maintain normal talk time Is it an old battery Replace the battery Troubleshooting Troubleshooting MA350Book book Page 45 Friday April 12 2002 2 01 PM ...

Page 48: ...ssories sold for use with these Products Accessories and Motorola software contained on CD Roms or other tangible media and sold for use with these Products Software to be free from defects in materials and workmanship under normal consumer usage for the period s outlined below This limited warranty is a consumer s exclusive remedy and applies as follows to new Motorola Products Accessories and So...

Page 49: ...thofcoverage limitedlifetime warrantyforthelifetimeofownershipbythefirstconsumerpurchaser of the product Monaural Headsets Ear buds and boom headsets that transmit monosoundthroughawiredconnection Lengthofcoverage limited lifetime warranty for the lifetime of ownership by the first consumer purchaser of the product Consumer Two Way Radio Accessories Length of coverage Ninety 90 days from the date ...

Page 50: ...opy of the software e g CD ROM or floppy disk Length of coverage ninety 90 days from the date of purchase Exclusions Normal Wear and Tear Periodic maintenance repair and replacement of parts due to normal wear and tear are excluded from coverage Batteries Only batteries whose fully charged capacity falls below 80 of their rated capacity and batteries that leak are covered by this limited warranty ...

Page 51: ...es for commercial purposes or subjecting the Product or Accessory to abnormal usage or conditions or d other acts which are not the fault of Motorola are excluded from coverage Use of Non Motorola Products and Accessories Defects or damage that result from the use of Non Motorola branded or certified Products Accessories Software or other peripheral equipment are excluded from coverage Unauthorize...

Page 52: ...nication Services Defects damages or the failure of Products Accessories or Software due to any communication service or signal you may subscribe to or use with the Products Accessories or Software is excluded from coverage Software Embodied in Physical Media No warranty is made that the software will meet your requirements or will work in combination with any hardware or software applications pro...

Page 53: ... refund the purchase price of any Products Accessories or Software that does not conform to this warranty We may use functionally equivalent reconditioned refurbished pre owned or new Products Accessories or parts No data software or applications added to your Product Accessory or Software including but not limited to personal contacts games and ringer tones will be reinstalled To avoid losing suc...

Page 54: ...Repair Center To obtain service you must include a a copy of your receipt bill of sale or other comparable proof of purchase b a written description of the problem c the name of your service provider if applicable d the name and location of the installation facility if applicable and most importantly e your address and telephone number In the USA call In Canada call 1 800 353 2729 1 800 461 4575 T...

Page 55: ...S EXPRESS OF IMPLIED IN NO EVENT SHALL MOTOROLA BE LIABLE WHETHER IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT ACCESSORY OR SOFTWARE OR FOR ANY INDIRECT INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA SOFTWARE OR APPLICATIONS OR OTHER FINANCIAL LOSS ARISING OUT ...

Page 56: ...o another Laws in the United States and other countries preserve for Motorola certain exclusive rights for copyrighted Motorola software such as the exclusive rights to reproduce and distribute copies of the Motorola software Motorola software may only be copied into used in and redistributed with the Products associated with such Motorola software No other use including without limitation disasse...

Page 57: ...Notes MA350Book book Page 55 Friday April 12 2002 2 01 PM ...

Page 58: ...Notes MA350Book book Page 56 Friday April 12 2002 2 01 PM ...

Page 59: ...MA350Book book Page 59 Friday April 12 2002 2 01 PM ...

Page 60: ...6881040B50 A 6881040B50 motorola com MA350Book book Page 60 Friday April 12 2002 2 01 PM ...

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