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Help
Troubleshooting for Wi-Fi® Internet Viewing
Category
Problem
Description / Error
Solution
Account
I am unable to login
even after registra-
tion.
Please check your user name
and password.
Account
I receive an error
message saying:
“Email ID is not
registered”.
Please ensure that you
have registered with us. Tap
Create Account
to create an
account.
Account
What do I do if I
forgot my pass-
word?
Click on the “Forgot
Password” link on https://
app.hubblecon-nected.
com/ #lostpassword OR on
your Android™ or iOS appli-
cation. An email will be sent
to your registered email
address.
Account
I am unable to
receive a new
password although
I have used the
“Forgot password”
option.
1. The e-mail might have
been sent to your Junk
Mail Fold-er. Please check
your Junk Mail Folder.
2. There might be a delay
in getting your e-mail.
Please wait a few minutes
and refresh your email
account.
Connectivi-
ty Issues
I get a message: We
are having problems
access-ing your
camera.
This could be due
to lack of internet
connection. Please
wait and try again
later.
1. Please try again in a few
minutes.This could be be-
cause of any issue with
your internet connection.
2. If the problem remains,
please restart your
Camera to check if this
fixes the problem.
3. Please restart your
Wireless Router.
