Motorola CG3500 Page 23 User Manual Download

Page: 23 / 26

1 9

TROUBLESHOOTING

The CG3500 has two major functional blocks — cable modem and telephony — as illustrated in the following block diagram:

Line 1

Line 2

Cable

Enet

Cable modem

Telephony

CODEC

DSP

Power

supply

Power

Network

management

agent

Call signalling

Voice

management

Tuner/RF

Downstream

receiver

Upstream

transmitter

MAC

processing

Subscriber

line

interface

Subscriber

line

interface

Summary of Contents for CG3500

Page 1: ...CG3500 Communications Gateway User Guide L I N E 2 L I N E 1 A C T I V I T Y O N L I N E S E N D R E C E I V E P O W E R CG3500 Communications Gateway ...

Page 2: ... the Eq Special Symbols that Might Appear on the Eq Special Symbols that Might Appear on the Eq Special Symbols that Might Appear on the Equipment uipment uipment uipment Different types of cord sets may be used for connections to the main supply circuit Use only a main line cord that complies with all applicable product safety requirements of the country of use The exclamation point within an equ...

Page 3: ...r is necessary contact your cable modem service provider Copyright 2001 by Motorola Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc Motorola Inc reserves the right to revise this publication and to make changes in conten...

Page 4: ...e You Begin 6 Installation 8 For a Single User 8 Connecting the Power Supply 10 Powering Up the First Time 11 Using the Optional Cradle 12 For Multiple Users 13 Basic Configuration 14 Configuring for TCP IP 14 Verifying Your IP Address 17 Troubleshooting 18 ...

Page 5: ...es high speed bi directional data access with Radio Frequency RF downstream transfer rates up to 38 Mbps and RF upstream rates up to 10 Mbps It also provides telephony voice communication features using the Internet Protocol IP known as Voice over IP VoIP Unlike a dial up modem the CG3500 is always online Just open your browser and surf L I N E 2 L I N E 1 A C T I V I T Y O N L I N E S E N D R E C...

Page 6: ...2 INTRODUCTION Front Panel L I N E 2 L I N E 1 A C T I V I T Y O N L I N E S E N D R E C E I V E P O W E R CG3500 Communications Gateway 7 6 5 4 3 2 1 ...

Page 7: ...0 is scanning for the upstream frequency A solid light indicates the upstream channel is acquired 4 Online Green When the light is flashing the CG3500 is scanning for the network connection A solid light indicates the network connection is acquired 5 Activity Amber When the light is flashing the CG3500 is transmitting or receiving data When the light is off the CG3500 is not transferring data 6 Li...

Page 8: ...UCTION Rear Panel LINE 2 LINE 1 ENET POWER CABLE MODEL CG3500 Communications Gateway Made in Taiwan R O C S N PPPPMMYJJJSSSSSCKAABBCCCC CUST S N BCDFGHJKLMNP P N 480473 001 HFC MAC ID ABCDEF012345 1 2 4 5 3 6 7 ...

Page 9: ... analog phone lines They are RJ 11 connectors 3 When this yellow light flashes the Ethernet connection is transferring data 4 ENET This port transfers data to and from your computer This is an RJ 45 connector 5 When this green light is on the Ethernet connection is available 6 POWER This connector provides power to the CG3500 7 CABLE This port provides RF connectivity to and from your service prov...

Page 10: ...omputer to the CG3500 Power supply and cable The CG3500 is powered by an Uninterruptible Power Supply UPS You need to purchase a 75 ohm coaxial cable with F type connectors for connecting to the nearest cable outlet If you have a TV set attached to the cable outlet you may need a 5 900 MHz splitter to use both the TV and the CG3500 ...

Page 11: ...access the CG3500 The CG3500 is compatible with Microsoft Macintosh and UNIX operating systems You don t need special software to operate the CG3500 Ethernet card Any standard 10Base T Ethernet card operates with the CG3500 Your computer must be configured for TCP IP and have an IP address for the CG3500 to operate Your Internet service provider furnishes the IP address NOTE The Ethernet card must...

Page 12: ...User 1 Connect the coaxial cable to a cable outlet in your home Connect the other end to the CG3500 connector marked CABLE as shown below Hand tighten the connectors to avoid damaging them LINE 2 LINE 1 ENET POWER CABLE MODEL CG3500 Communications Gateway Made in Taiwan R O C S N PPPPMMYJJJSSSSSCKAABBCCCC CUST S N BCDFGHJKLMNP P N 480473 001 HFC MAC ID ABCDEF012345 To telephone To cable outlet or ...

Page 13: ...S N BCDFGHJKLMNP P N 480473 001 HFC MAC ID ABCDEF012345 2 Connect the 10Base T Ethernet cable to the CG3500 connector marked ENET and the other end to the Ethernet jack on the back of your computer 3 Connect your telephone to the CG3500 connector marked LINE 1 A separate phone line can be connected to the CG3500 connector marked LINE 2 Each line connector on the CG3500 supports up to five telephon...

Page 14: ...te another cable Do not connect the battery until you have connected the UPS to the CG3500 1 Connect the UPS to the CG3500 connector marked POWER 2 Connect the battery to the UPS per the manufacturer s instructions LINE 2 LINE 1 ENET POWER CABLE Power UPS MODEL CG3500 Communications Gateway Made inTaiwan R O C S N PPPPMMYJJJ SSSSSCKAABBCCCC CUST S N BCDFGHJKLMNP P N 480473 001 HFC MAC ID ABCDEF0 1...

Page 15: ...ont panel cycle through this sequence Power flashes during a self test When the self test is successfully complete the light is solid green Receive flashes while the CG3500 scans for the downstream channel When the downstream channel is locked the light is solid green Send flashes while the CG3500 scans for the upstream channel When the upstream channel is locked the LED is solid green Online flas...

Page 16: ...ing the Optional Cradle The CG3500 may come with an optional cradle that enables the modem to stand vertically on a flat surface such as a desktop To use the cradle insert the modem into the cradle until the modem s feet fully engage with the grooves ...

Page 17: ...uter CG3500 TV cable For Multiple Users The CG3500 can easily serve as a gateway to the Internet for up to 32 users The users must be on the same Local Area Network LAN and the CG3500 must be attached to the LAN and the cable system The network administrator at your service provider configures your modem for multiple users ...

Page 18: ...ws 98 If you are using a different operating system refer to that user guide Configuring for TCP IP 1 On the Windows Desktop click Start 2 Select Settings and then Control Panel from the pop up menus 3 Double click the Network icon on the Control Panel window 4 Select the Configuration tab on the Network window 5 Check to see if TCP IP has been installed for the Ethernet card If TCP IP appears in ...

Page 19: ...lick Add 7 Double click the Protocol option on Select Network Component Type window 8 Click Microsoft in the Manufacturers section and then click TCP IP in the Network Protocol section of Select Network Protocol window 9 Click OK ...

Page 20: ...ith the Ethernet card connected to the CG3500 11 Click Properties 12 Select the IP Address tab on the TCP IP window 13 Click Obtain an IP address automatically 14 Click OK to accept the TCP IP settings 15 Click OK to close the Network window 16 Click OK when a prompt to restart your computer is displayed and then click OK again ...

Page 21: ...de To check the IP address 1 On the Windows Desktop click Start 2 Select Run 3 Type winipcfg exe A window similar to the example is displayed 4 Select your adapter name 5 Click Renew 6 Click OK after the system displays an IP address If after performing this procedure your computer doesn t access the internet call your service provider They will assist in verifying your configuration ...

Page 22: ...ight indicates where the error occurred If the first light that is off is Receive Send Online During normal operation the downstream channel is lost During startup the downstream channel is not acquired During normal operation the upstream channel is lost During startup the upstream channel is not acquired During normal operations the IP registration is lost During startup the IP registration was ...

Page 23: ...llustrated in the following block diagram Line 1 Line 2 Cable Enet Cable modem Telephony CODEC DSP Power supply Power Network management agent Call signalling Voice management Tuner RF Downstream receiver Upstream transmitter MAC IP processing Subscriber line interface Subscriber line interface ...

Page 24: ...S OF THE PRODUCT PACKAGE TOGETHER WITH PROOF OF PURCHASE OF THIS PRODUCT TO PLACE OF PURCHASE WITHIN TEN 10 DAYS AFTER PURCHASE FOR A FULL REFUND YOU SHOULD OPEN THIS PRODUCT PACKAGE AND USE THE PRODUCT ONLY IF YOU ACCEPT EACH OF THE TERMS OF THIS AGREEMENT Any and all firmware and or software accompanying the Motorola BCS Cable Modem collectively Software is never sold Motorola BCS licenses the S...

Page 25: ... shall not use the Software for such purposes Title of this Software and the documentation including the ownership of all copyrights mask work rights patents trademarks and all other intellectual property rights subsisting in the foregoing and all adaptations to and modifications of the foregoing shall at all times remain with Motorola BCS Motorola BCS retains all rights not expressly licensed und...

Page 26: ...M o t o r o l a I n c 4 8 1 2 4 2 0 0 1 9 9 0 1 0 1 ...

Search results

Summary of Contents for CG3500

Reviews:

Related manuals for CG3500

Brands by name

Popular brands

Motorola CG3500, User Manual

Search results

Summary of Contents for CG3500

Reviews:

Related manuals for CG3500

Brands by name

Popular brands