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Motorola C350 Series Service Manual Download Page 46

42

 

         January 23, 2003  

6809456A82

Part Number Charts

 C350 Series

Model-Specific Part Numbers

Table 5.  Model-Specific Part Numbers

Item

Number

Part Description

Part Number

1

Battery, English

AAHN4204

1

Battery,  Chinese

AAHN4210

23

Escutcheon, Silver Voda Logo

5470372L16

23

Escutcheon, Black Voda Logo

5470372L17

23

Escutcheon, Silver, Orange

5470372L18

23

Escutcheon, Black, Orange

5470372L19

23

Escutcheon, Silver, TMobile

5470372L20

23

Escutcheon, Black, TMobile

5470372L21

23

Escutcheon, Silver, Cingular

5470372L22

23

Escutcheon, Black, Cingular

5470372L23

23

Escutcheon, Silver R, AT&T

5470372L24

23

Escutcheon, Back R, AT&T

5470372L25

23

Escutcheon, Silver, AT&T

5470372L26

23

Escutcheon, Black, AT&T

5470372L27

24

Assembly, Front housing, Lustrous Silver

AAHN5464

24

Assembly, Front housing, Carbon Black

AAHN5463

--

Assembly, Housing, Lustrous Silver

AAHN5454

42

Assembly, Back Housing, Lustrous Silver

AAHN5451

42

Assembly, Back Housing, Carbon Black

AAHN5465

1

Battery, English

AAHN4204

1

Summary of Contents for C350 Series

Page 1: ...2 Level 1 and 2 Service Manual C350 Series Dual Band Wireless Telephone C350 Series GSM 900 DCS 1800MHz and GSM 850 PCS 1900 with GPRS ...

Page 2: ......

Page 3: ... Replacing the Subscriber Identity Module SIM 23 SIM Holder Removal and Replacement 24 Removing and Replacing the Endo Housing 25 Removing and Replacing the Front Endo Housing 26 Removing and Replacing the Display Assembly 27 Removing and Replacing the Microphone 28 Removing and Replacing the Transceiver Board 29 Removing and Replacing the Rear Speaker 30 Removing and Replacing the Keypad 31 Remov...

Page 4: ...ii January 23 2003 Contents Product Family C350 Series ...

Page 5: ...ncluded in Product Family 0C67 C350 Series telephones are listed on the front cover Product names are subject to change without notice Some product names as well as some frequency bands are available only in certain markets Product Changes When electrical mechanical or production changes are incorporated into Motorola products a revision letter is assigned to the chassis or kit affected for exampl...

Page 6: ...oper installation operation and maintenance of C350 Series telephones Refer questions about this manual to the nearest Customer Service Manager A product family is the group of products having the same Account Product Code APC To locate the APC on a device refer to Mechanical Serial Number MSN later in this manual Audience This document aids service personnel in testing and repairing C350 Series t...

Page 7: ...nal units will be repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component The Motorola HTC centers will perform level 4 full component repairs Customer Support Customer support is available through dedicated Call Centers and in country help desks Product Service training s...

Page 8: ...part number of a component is not known use the product model number or other related major assembly along with a description of the related major assembly and of the component in question In the U S A to contact Motorola Inc on your TTY call 800 793 7834 Accessories and Aftermarket Division AAD Replacement parts test equipment and manuals can be ordered from AAD To order spare parts in the EMEA r...

Page 9: ...rent 300 mA max Average Stand by Current 4 0 mA max DRX2 2 0 mA max DRX9 Dimensions 130 mm x 46 mm x 24 5 mm 5 1 inches x 1 8 inches x 0 96 inches Size Volume 105 cc 6 4 in3 Weight 106 gm 3 74 oz with cell Temperature Range 10 C to 55 C 15 F to 130 F Battery Life 600 mAh Li Ion Battery Talk time up to 300 minutes Standby time up to 300 hours All talk and standby times are approximate and depend on...

Page 10: ...on Specification Speech Coding Type Regular pulse excitation linear predictive coding with long term prediction RPE LPC with LTP Bit Rate 13 0 kbps Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits 182 bits Class 2 bits 78 bits Bit Rate with FEC Encoding 22 8 kbps ...

Page 11: ...urces are not consumed during periods when a user is not actually sending or receiving data The telephones are made of polycarbonate plastic with a metal enclosure The display and speaker as well as the 18 key keypad transceiver printed circuit board PCB microphone charger and headphone connectors and power button are contained within the candy bar form factor housing The 600 mAh Lithium Ion Li Io...

Page 12: ... recall pre programmed voice numbers simply by pressing the Voice Ok key and speaking the desired voice tag Up to 10 voice tags can be stored Wireless Access Protocol WAP 1 2 Compliancy In the WAP environment access to the Internet is initiated in wireless markup language WML which is derived from hypertext markup language HTML The request is passed to a WAP gateway which retrieves the information...

Page 13: ...er their customers from the occasional user who requests sports news and traffic alerts to a high call time business user who receives stock alerts and checks flight times Operators can now create their own value added services menu quickly and easily in the phone The customized menu will appear as the first menu and may be updated over the air with new services when customers request them Network...

Page 14: ... Liquid Crystal Display LCD The LCD provides an 900 square millimeter color display with user adjustable contrast settings for optimum readability in all light conditions The large bit mapped 96 x 65 pixel display includes up to 4 lines of text 1 line of icons and 1 line of prompts 021021o Figure 1 C350 Telephone Controls and Indicators Locations Earpiece Internal Antenna USB Connector Port Inser ...

Page 15: ...xt mes sage 5 Voice Message Waiting Indicator4 icon indicates when the phone receives a voicemail message 6 Battery Level Indicator shows the amount of charge left in the battery 7 Real Time Clock shows the current time 8 Menu Indicator provides access to the phone s main menu 9 GPRS Indicator4 indicates when the phone is currently functioning in GPRS mode 10 Alert Setting Indicator indicates the ...

Page 16: ...s Received Calls Dialed Calls Notepad Call Times Call Cost Service Dial Fixed Dial Phonebook Datebook Quick Dial Messages Voicemail Text Msgs Browser Alerts Info Services Quick Notes Outbox Drafts 2Click Voice Dial SIM Applications WebAccess Calculator Games Settings Settings Menu Ring Vibrate Alert Alert Detail My Tones Call Forward Voice Calls Fax Calls Data Calls Cancel All Forward Status Phone...

Page 17: ...is lost E All batteries can cause property damage and or bodily injury such as burns if a conductive materialsuch as jewelry keys orbeaded chains touch exposed terminals The conductive material may complete an electrical circuit short circuit and become quite hot Exercise care in handling any charged battery particularly when placing it inside a pocket purse or other container with metal objects G...

Page 18: ...haracters A Motorola Penang J ESG Chihuahua S T D I Scotland B T D I Mexico K T D I Romeoville T T D I Downers Grove C Motorola China L Motorola Lawrenceville U T D I Hungary D T D I Shanghai China M TDI Malaysia V E ESG Evadin Brazil N TDI Manau Brazil W ESG Sung Woo F ESG Propower Korea O X ESG Foxlink China G P Intesys Arizona Y P K G E T Systems Korea H Motorola Harvard Q Z I Motorola lreland ...

Page 19: ... Chemical 6x30x48 ICP633048 3X BYD 5 4x30 1x48 2 LP053048A 3Y BYD 6x34x50 LPO53048A 3Z Panasonic 6 2x35 2x16 HF6OSS 4A Peacebay Manual 6mm NiMH F6MG 4B BYD 4x30x48 F6MG 4C Peacebay Auto 6 4x16 34 F6MP 4D Sanyo 6mm NiMH HFC1U 4E BYD 8x3 x47 5 LP083448SH 4F Sony 34x67 UP423467A4H 4G LG Chemical 8 6x34x48 ICP863448 4H LG Chemical 6 3x 34x50 ICP633450 4J BYD 4x30x41 LP043O41A 4K GS Melcotec 4 6x29 5x4...

Page 20: ...ery date code A1V90311JCCC position 1 A Motorola Penang t Backend Pack position 2 3 1V Panasonic AAA HHR55B2 position 4 5 6 903 cell date code from manufacturer position 7 8 11 TBD by supplier Example Line one of the first shift position 9 J 1999 Year of battery pack manufacture position 10 11 CC week twenty two backend pack position 12 C Motorola China Frontend Core Pack position 13 14 15 placeho...

Page 21: ...d battery packs use a 6 character date code Position 1 is the manufacturing site Position 2 and 3 is cell code and vendor See step 2 Position 4 5 and 6 is cell date code year and week See steps 5 and 6 Operation For detailed operating instructions refer to the appropriate User Guide listed in the Related Publications section toward the end of this manual Manufacturing Site Code BYD a ESG b GSMT Ch...

Page 22: ...18 January 23 2003 6809456A82 General Operation C350 Series ...

Page 23: ...430Z04 GSM DCS PCS Test SIM Used to enable manual test mode 6680388B67 Disassembly tool plastic with flat and pointed ends manual opening tool Used during assembly disassembly of phone 6680388B01 Tweezers plastic Used during assembly disassembly RSX4043 A Torque Driver Used to remove and replace screws Torque Driver Bit T 6 Plus Apex 440 6IP Torx Plus or equivalent Used with torque driver HP34401A...

Page 24: ...nd of the phone gently lift the rear housing cover away from the latch and slide the rear housing cover in the direction of the arrow and lift the cover away from the phone see Figure 4 G Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge ESD Ensure adequate static protection is in place when handling shipping and servicing the internal comp...

Page 25: ... align the rear housing cover to the front housing 4 Gently press the rear housing cover into position onto the front housing until the rear housing cover snaps into place 021023o Figure 4 Removing the Rear housing Cover LATCH REAR HOUSING COVER REAR HOUSING COVER FRONT HOUSING 021023 ...

Page 26: ... the battery compartment with contacts facing downward as shown in Figure 5B 5 Press the top of the battery into the battery compartment 6 Replace the rear housing cover as described in the procedures G Do not handle batteries with wet or sweaty hands Do not short the positive or negative terminals Non conductive tweezers or grasping tools are to be used for battery connector manipulation assembly...

Page 27: ...2 Lift the metal SIM holder as indicated in Figure 6 to release the SIM 3 Remove the SIM by sliding it in the direction of the arrow as shown in Figure 6 4 To replace carefully slide the SIM into position in its socket 5 Lower the SIM holder into position over the SIM in the phone 6 Replace the rear housing cover as described in the procedures 020188o Figure 6 Removing the SIM SIM SIM HOLDER ...

Page 28: ... out of the endo housing 4 To replace turn the endo housing over so that the interior of the housing is facing up 5 Insert the SIM holder into the endo housing with the circuit board contacts facing up and the SIM contacts facing down 6 Gently press the SIM holder until it snaps into position in the endo housing 7 Replace the SIM and rear housing cover as described in the procedures 021029o Figure...

Page 29: ...using as shown in Figure 8 3 Lift the endo housing out of the front housing 4 To replace align the endo housing with the front housing 5 Carefully and gently lower the endo housing into the front housing until the catches along the sides of the front housing snap into position G Other C330 series phone housings appear differently The endo housing removal procedure is essentially the same for each ...

Page 30: ...s shown in Figure 9 4 Carefully separate the rear endo housing from the front endo housing 5 To replace align the front endo housing to the rear endo housing 6 Carefully and gently press the front and rear endo housing together until the two parts snap into position 7 Insert and tighten the 6 screws in the sequence indicated by the arrows in Figure 9A to a torque setting of 2 0 kgf Do not overtigh...

Page 31: ...e display assembly as shown in Figure 10 3 Carefully lift the display assembly away from the transceiver board as shown in Figure 10 4 To replace align the display assembly with the printed circuit board 5 Gently press the display assembly latches into position while holding the display assembly in position 6 Replace the front endo housing endo assembly SIM battery rear housing cover as described ...

Page 32: ...wn in Figure 11 4 Use the tweezers carefully lift the microphone up and away from the display assembly board 5 To replace use the tweezers to place the microphone into its socket on the plastic section that holds the display assembly Ensure the microphone elas tomer faces the circuit board contacts when reattaching the printed circuit board 6 Replace the display assembly endo front housing antenna...

Page 33: ... board 3 Lift the transceiver board away from the display assembly as shown in Figure 12 4 To replace align the transceiver board with the display assembly 5 Carefully lower the transceiver board onto the front housing 6 Secure the 4 display assembly latches to the transceiver board G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discha...

Page 34: ... metal tweezers to gently release the 3 clips that secure the speaker 3 Carefully pry the rear speaker out of its socket in the rear endo housing as shown in Figure 13 Avoid damage to the speaker clips 4 To replace carefully press the speaker into position 5 Ensure the speaker elastomer is seated correctly with the red bar facing up 6 Replace the front endo housing endo assembly battery SIM and re...

Page 35: ...ssembly tool to lift the keypad up and away from the front housing as shown in Figure 14 3 To replace insert the keypad into the front housing Ensure the keys align properly with the openings and the keypad is fully seated in the front housing 4 Replace the endo assembly SIM battery and rear housing cover as described in the procedures 021033o Figure 14 Removing the Keypad KEYPAD TWEEZERS FRONT HO...

Page 36: ... damage the speaker elastomer while removing the speaker from the front endo 4 Lift the speaker from the front housing 5 To replace align the speaker to its socket 6 Gently press the speaker into place Be careful not to damage the speaker elastomer when replacing the speaker 7 Ensure the speaker elastomer is seated correctly with the red bar facing up 8 Replace the front endo housing endo assembly...

Page 37: ... to provide access to the network Identification Each Motorola GSM phone is labeled with a variety of identifying numbers The following information describes the current identifying labels Mechanical Serial Number MSN The MSN is an individual unit identity number and remains with the unit through out its life The MSN can be used to log and track a phone on Motorola s Service Center Database The MS...

Page 38: ... made up of 4 sections as shown in Figure 22 Other label number configurations are Transceiver Number Identifies the product type Usually the SWF number e g V100 Package Number Identifies the equipment type mode and language in which the phone is shipped 000808o Figure 17 IMEI Label Breakdown IMEI 16 Digits 6 Digits 2 Digits 6 Digits 2 Digits TAC FAC SNR IU Type Approval Code Distribution Center f...

Page 39: ...he battery as described in the procedures 6 Press O to turn the phone ON Manual Test Mode Commands Table 2 Manual Test Commands Key Sequence Test Function Name Remarks Menu 048263 Enter manual test mode End Key Exit manual test mode 54 Suspend Required for all Test Mode Operations 0 0 0 Select tone 0 0 0 1 Select tone 1 0 0 2 Select tone 2 0 0 3 Select tone 3 0 0 4 Select tone 4 0 0 5 Select tone ...

Page 40: ... 10 0 4 Set band DCS 1800 10 0 5 Set band PCS 1900 10 0 6 Set dual band GSM 900 1800 10 1 0 Read band 3 GSM 4 DCS 5 PCS 6 GSM DCS 18 0 Initialize non volatile memory Master Reset 18 1 Initialize Non volatile memory Master Clear 20 X 0 Load Channel number X Select Channel Used for debugging Rx mode 20 1 0 Load channel number 1 GSM Low channel 20 62 0 Load channel number 62 GSM Mid channel 20 124 0 ...

Page 41: ...back Endo If the fault is still present proceed to b b Transceiver board defective Replace with a known good transceiver board refer to 1c Verify that the fault has been cleared with the new transceiver board and reassemble the unit 3 Display is erratic or provides partial or no display a Elastomeric connections between transceiver and front Endo faulty Replace the front Endo with a known good one...

Page 42: ... contact between SIM block on back Endo and transceiver board defective Replace the back Endo with a known good one If problem goes away replace with a new back Endo and reassemble Else proceed to c c Transceiver board defective Replace the transceiver board refer to 1c Verify that the fault has been cleared and reassemble the phone with the new transceiver board 8 Vibrator feature not functioning...

Page 43: ... 1 and 2 Service Manual Part Number Charts Part Number Charts The following section provides a reference for the parts associated with C350 series telephones Related Publications Motorola C350 Wireless Phone User Guide English 6802910J26 ...

Page 44: ...40 January 23 2003 6809456A82 Part Number Charts C350 Series Exploded View Diagram 021034o Figure 18 Exploded View Diagram 021034 ...

Page 45: ...or vibrator 9 Elastomer speaker 31 Level 3 Part RF test connector 10 5089081 L01 Audio speaker 32 2689852L01 Shield 200 11 0186617P01 Display assembly Philips 33 2689853L01 Shield 300 12 included in item 11 Display shield 34 3970350D01 SIM card connector 13 0309315B07 TORX screw 35 0970312B16 Mini USB connector 14 Dust gasket 36 0985882K01 Charger connector 15 1370316B33 Motorola logo 37 3986595P0...

Page 46: ...19 23 Escutcheon Silver TMobile 5470372L20 23 Escutcheon Black TMobile 5470372L21 23 Escutcheon Silver Cingular 5470372L22 23 Escutcheon Black Cingular 5470372L23 23 Escutcheon Silver R AT T 5470372L24 23 Escutcheon Back R AT T 5470372L25 23 Escutcheon Silver AT T 5470372L26 23 Escutcheon Black AT T 5470372L27 24 Assembly Front housing Lustrous Silver AAHN5464 24 Assembly Front housing Carbon Blac...

Page 47: ...K SPN4680 Travel Charger PRC SPN4677 Emergency Battery Charger SPN5026 Easy Install Car Kit SYN8543 Optional External Mic SYN5708B Vehicle Power Adapter SYN8087 FreeCharge Emergency Power Source SPN4999 Headset Retractable SYN8284 Headset 2nd Generation Retractable SYN9050 Headset Over the ear SYN8908 Neck loop SYN7875 Headset One touch SYN8419 Headset Universal Customizable SYN9350 ...

Page 48: ...44 January 23 2003 6809456A82 Part Number Charts C350 Series ...

Page 49: ...ont endo housing removing and replacing 26 front speaker removing and replacing 32 H housing cover rear removing and replacing 25 I identification international mobile station equipment identity 34 mechanical serial number 33 product 1 identification labels 33 IMEI 34 Introduction 1 K keypad removing and replacing 31 L LCD 10 liquid crystal display LCD 10 M manual test mode 35 menu structure 12 mi...

Page 50: ... ordering 4 replacing antenna 22 battery 20 display assembly 27 endo housing 25 front endo housing 26 front speaker 32 keypad 31 microphone 28 rear housing cover 20 25 rear speaker 30 SIM 23 transceiver board 28 29 S serial number mechanical 33 service manual about 2 audience 2 conventions 3 scope 2 service policy 3 customer support 3 out of box failure 3 product support 3 shut down upon battery r...

Page 51: ......

Page 52: ...cated as such herein are trademarks of Motorola Inc Truesync is a trademark of Starfish Software Inc Reg U S Pat Tm Off 2003 Motorola Inc All rights reserved Personal Communications Sector 789 International Parkway Sunrise FL 33325 8292 6809456A82 6809456A82 O ...

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