Motorola 9520, User Manual

Page: 151 / 174

149
Troubleshooting
This chapter tells you what to do if you experience one of the following
problems:
Problem Solution
You can’t make
calls.
• Check that the antenna is properly mounted. Do you
have a clear view of the sky?
• Did you enter the number in international format? All
calls made from the Iridium satellite system must be
in international format.
• Check the signal strength meter. If the signal is weak,
move the vehicle to a more open area.
• Check the Network Selection settings.
• Check your Operator coverage map.
• Is Restricted displayed? Check the Call Barring setting.
• Has a new SIM card been inserted? Check that no
new restrictions have been imposed.
You can’t receive
calls.
• Check to see that your phone is powered on.
• Check the antenna. Is it properly mounted? Do you
have a clear view of the sky?
• Check the signal strength. If the signal is weak, move
the vehicle to a more open area.
• Check the Call Forwarding and Call Barring settings.
• Check the Ringer setting. If it is off, there is no audible
ringer.
You can’t make
international
calls.
Have you included the relevant codes? Press and hold
the
0
key to display the international dialing prefix (
+
)
and then enter the appropriate country code followed by
the phone number.
Your phone will
not unlock.
• Have you inserted a new SIM card? Enter the new PIN
code.
• Do you have a replacement phone? Enter the default
phone unlock code —1234.
• Have you forgotten the unlock code? Press
M
to
change the unlock code (you need your security code).
Your PIN is
blocked.
Enter the PIN unblocking key (PUK1) or contact your
service provider. See “Unblock the PIN Code” on
page 106 for additional information.