Motorola solutions MCC 7100 IP, Setup And User Manual

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Upgrading the MCC 7100 IP Dispatch Console Software
Use this process to upgrade an existing installation of the MCC 7100 IP Dispatch Console software.
Prerequisites: A previous version of the MCC 7100 IP Dispatch Console software is installed on a
Motorola-certified computer. The MCC 7100 Elite and Admin applications are closed, and all third-party
software is closed or stopped.
CAUTION: For MCC 7100 IP Dispatch Console using a CRYPTR micro for encryption, Secure/
Crypto keys and algorithms may be erased during the upgrade. This erasing is dependent upon
the type of change to the secure software from version to version. Reload this information into
the secure card if necessary.
Process:
1
Log on to the Windows operating system as an administrator.
2 Install the MCC 7100 IP Dispatch Console software. See Installing the MCC 7100 IP Dispatch
Console Software on page 52 .
NOTICE: If any issues occur during the upgrade process, manually remove the existing
version of the MCC 7100 IP Dispatch Console software. See Removing All MCC 7100 IP
Dispatch Console Applications on page 151 for details. Afterwards, repeat the upgrade
process.
3
Install software of associated Windows components. See Associated Windows Components
Software Installation on page 55 .
Failure to Upgrade or Uninstall the MCC 7100 IP Dispatch Console
Software
Symptom:
While upgrading or uninstalling the MCC 7100 IP Dispatch Console software, an error message is
displayed similar to
Another app has exclusive access to the file C:\...\Debug.mdb
Solution:
Click Retry .
NOTICE:
If unsuccessful, restart the computer and perform and repeat the upgrade or uninstall
procedure.
Elite Console Application Stuck in Application Initializing State
Symptom:
After starting the Elite dispatch console and choosing the Elite configuration file, the
Internal system
error occurred window opens and reads,
See Event Viewer application log for details
.
After authenticating with the console user credentials, the Elite dispatch console application fails to
assign resources and the
Application Initialization window opens and reads
The application is
initializing, please stand by …
. The Elite dispatch console application never finishes
initializing and remains stuck in the application initializing state.
The Windows Application Event log error message states to check this troubleshooting procedure in
the installation manual.
The
Application Initialization
windows opens after choosing the Elite configuration file, specifying the
console user credentials, and completing database synchronization. It is normal for this window to be
displayed briefly in a working scenario. However, in this case, the application never initializes. This
error condition may occur after upgrading the MCC 7100 IP Dispatch Console software, applying the
Windows Supplemental CD, or restarting Windows.
MN000672A01-E
Chapter 2: MCC 7100 IP Dispatch Console Setup and Installation
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