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Appendix A

Service Information – EMEA

Service orders are dealt with by two centres: European Radio Support Centre (ERSC) and European
Systems and Components Centre (ESCC). This section contains contact details to service centers in
Europe, Middle East, and Africa.

European Radio Support Centre (ERSC)

ERSC provides a remote Technical Support Service to help customers resolve technical issues and
quickly restore their systems. The centre handles service orders for subscribers and accessories. This
team of highly skilled professionals is available to the customers that have current ERSC service
agreements in place. For further information and to verify whether your current service agreement
entitles you to benefit from this service, contact your local customer support.

To contact ERSC, use the following EIA Integrated Call Center details:

[email protected]

Telephone: +49 (0)30 6686 1555

European Systems and Components Centre (ESCC)

ESCC provides a repair service for infrastructure equipment. Customers requiring a repair service
should contact the Customer Information Desk and obtain a Return Material Authorization number.
Unless advised otherwise, the equipment should then be shipped to the following address:

Motorola Solutions Systems Polska Sp.z o.o ul. Czerwone Maki 82, 30-392 Krakow, Poland.

[email protected]

.

Telephone: +49 (0)30 6686 1404

Monday to Friday, 08:00am–06:00pm (CET)

Table 19: Service Information — Telephone Numbers to EIA Integrated Call Center

Country

Telephone Number

Austria

1206091087

Denmark

43682114

France

157323434

Germany

6950070204

Italy

291483230

Lithuania

880030828

Netherlands

202061404

Norway

24159815

Portugal

800552277

Russia

810800228 41044 (Alternative 8108001201011)

South Africa

800981900

Spain

912754787

MN003465A01-AF
Appendix A : Service Information – EMEA

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Summary of Contents for ADVISOR TPG2200 TETRA

Page 1: ...ADVISOR TPG2200 TETRA Two way Pager Product Information Manual Mobile Release 2021 2 MN003465A01 MN003465A01 AF JULY 2021 2021 Motorola Solutions Inc All rights reserved ...

Page 2: ... Motorola Solutions except for the normal non exclusive royalty free license to use that arises by operation of law in the sale of a product Open Source Content This product may contain Open Source software used under license Refer to the product installation media for full Open Source Legal Notices and Attribution content European Union EU Waste of Electrical and Electronic Equipment WEEE directi...

Page 3: ...14 2 4 4 Gateway and Repeater Synchronization 15 2 5 Graceful Service Degradation Mode 15 2 6 Emergency Operations 15 2 6 1 Emergency Alarm 15 2 6 2 SDS in Emergency Mode 16 2 6 3 Emergency Destination in Local Site Trunking 16 2 7 Short Data Services 16 2 7 1 Status Messages 17 2 7 2 Text Messages 17 2 7 2 1 Buffer Full Overwrite Policy 18 2 7 2 2 SDS Messages Concatenation 18 2 7 3 Immediate Tex...

Page 4: ...rmanent Disable 29 2 8 9 Radio Permanent Disable v2 30 2 8 10 High Assurance Boot 31 2 9 TETRA Network Protocol 1 31 2 9 1 TETRA Network Protocol 1 IP Addressing 31 2 10 Mobility Services 32 2 10 1 Main Control Channel Frequencies 32 2 10 2 Channel Selection 32 2 10 3 Multi System Operation 33 2 10 4 Registration 33 2 10 5 Congested Cell Handling 34 2 10 6 Subscriber Class 34 2 10 7 RF Power Class...

Page 5: ...4 Automatic Keypad Lock 51 3 5 One Touch Buttons 52 3 6 Display 53 3 6 1 Status Icons 54 3 6 2 Idle Display 56 3 6 3 Configurable Idle Screen 56 3 6 4 Display Features 57 3 6 5 Languages Supported 57 3 6 6 Assignable Softkeys Functions 58 3 7 Tones 59 3 8 Description of Tones 59 3 9 Volume Adjustment Mode 60 3 10 Audio Features 60 3 10 1 Audio Profiles 60 3 11 User Profile 61 3 12 Test Page 61 3 1...

Page 6: ...ure 3 Direct Mode Operation 12 Figure 4 Communication through Repeaters 13 Figure 5 Communication Through Gateways 14 Figure 6 SDS End to End Encryption 22 Figure 7 SDS Remote Control Overview 39 Figure 8 Charger Mode Screen 49 Figure 9 Default Home Screen with Icons 53 MN003465A01 AF List of Figures 6 ...

Page 7: ...Indicators 50 Table 12 One Touch Button Features 52 Table 13 Display 53 Table 14 Colors of the Soft Key Area 53 Table 15 Status Icons 54 Table 16 Languages Supported 57 Table 17 Radio Tones 59 Table 18 User Profile Message Box Capacity 61 Table 19 Service Information Telephone Numbers to EIA Integrated Call Center 64 Table 20 Service Information Telephone Numbers and Addresses of the Asia and Paci...

Page 8: ...inor or moderate injury or serious product damage CAUTION The signal word CAUTION may be used without the safety icon to state potential damage or injury that is not related to the product IMPORTANT IMPORTANT statements contain information that is crucial to the discussion at hand but is not CAUTION or WARNING There is no warning level associated with the IMPORTANT statement NOTE NOTICE contains i...

Page 9: ...th one hand Also the Advisor TPG2200 TETRA Two way Pager is IP54 rated for dust and water protection Therefore it will continue to function even when exposed to rigors of tough environments The 1 8 W transmit power and increased static and dynamic sensitivity of the pager gives you enhanced coverage for better communication And to ensure that your communication stays protected it supports multiple...

Page 10: ...1 2 Customer Programming Software For information about Customer Programming Software see the TETRA Terminals CPS Plus Start up User Guide MN003465A01 AF Chapter 1 Product Overview 10 ...

Page 11: ...01 TIP Part 1 Core TIP SDS TTR 001 02 TIP Part 2 Short Data Service TIP Auth TTR 001 04 TIP Part 4 Authentication TIP FSSN TTR 001 07 TIP Part 7 Fleet Specific Short Number TIP AIE TTR 001 11 TIP Part 11 Air Interface Encryption TIP SI TTR 001 12 TIP Part 12 Service Interaction TIP Enable Disable TTR 001 13 TIP Part 13 Enable or Disable TIP LIP TTR 001 19 TIP Part 19 Location Information Protocol ...

Page 12: ...e Operation 2 4 DMO Gateway and Repeater Communication The radio allows communicating in Direct Mode Operation DMO with a Trunked Mode Operation TMO group This communication occurs through Interoperability IOP certified gateways A DMO repeater retransmits information received from one DMO radio to other DMO radios Retransmission occurs over the DMO air interface For each DMO talkgroup the radio al...

Page 13: ...ic gateway and repeater The radio uses the first available gateway for a talkgroup and or a DMO repeater All outgoing communication is placed through the gateway if the following conditions occur Either a specific gateway or auto gateway mode is chosen A suitable gateway is found The radio attempts to set up communication directly if the following conditions occur Communication setup through the g...

Page 14: ... radio connects to a gateway A tone is sound Gateway available message is displayed An appropriate icon is shown Radio behavior when radio loses connection with the gateway A tone is sound Gateway not available message is displayed The gateway icon is blinking 2 4 3 SDS through DMO Gateways or Repeaters Radios operating in DMO can send the following message types to other radios through DMO Gatewa...

Page 15: ...t DMO communications are permitted 2 5 Graceful Service Degradation Mode NOTE This feature is only available when enabled by your service provider The Graceful Service Degradation Mode GSDM provides best effort services when the radio enters a weak signal situation It provides limited services to users where data circuit operation is no longer available in radio traffic mode The following services...

Page 16: ... only reply with a template to the Calling Party ISSIs Radio to external subscriber number gateway address NOTE For SDS TL the message can be sent through the service center The radio provides a short data bearer service for both internal and external applications The radio supports SDS TL services which provide end to end acknowledgments delivery report requests and message numbering for SDS user...

Page 17: ...ication using the TETRA Short Data Service Transport Layer SDS TL The encoding schemes supported in text messages are ISO 8859 1 Latin 1 American Standard Code for Information Interchange ASCII encoding scheme which includes letters and special characters needed for Western European languages 2 byte Universal Character Set UCS 2 Unicode standard which defines a consistent method of encoding and de...

Page 18: ...eport is requested the radio sends it upon receipt of the message by SDSTL If a consumed report is requested the radio sends it when you read the message NOTE If you read the message when the radio is out of service the report may not be sent You can save incoming text messages These messages can be sent You can also protect the message from being deleted or from the overwriting policy of the radi...

Page 19: ...messages are processed as normal text messages When you reply or forward an immediate text message the message is sent as a normal text message When the radio receives more than one immediate text message the latest received immediate text message is displayed All previous immediate text messages in the Inbox are not prompted 2 7 4 Home Mode Display Text Message Your radio is provided with a featu...

Page 20: ...pe 1 2 and 3 user defined short messages 2 7 7 SDS Encryption Short data messages stored in a radio are protected against any unauthorized access The stored data includes messages in the Inbox Outbox and stored call out messages The required protection against any unauthorized access through the MMI PEI or unintentional access by other means is carried out through the special mechanisms The encryp...

Page 21: ...face encryption the receiving Base Station decrypts data which travels clear within the system domain For E2EE the transmitting radio encrypts the data and the receiving radio or an E2E terminator located in the infrastructure decrypts the data E2EE protects the SDS SDS TL data services both in TMO and DMO The following TETRA data types are protected SDS type 4 with SDS TL SDS type 4 without TL Fo...

Page 22: ... In this mode the association that binds the address to a given cryptogroup is always mandatory If no cryptogroup associations exist this condition means that the keys are not loaded In such situation the radio discards any outgoing or incoming message that is encrypted You are alerted when this situation occurs This feature can only be disabled using the Key Variable Loader KVL 2 7 9 Store and Fo...

Page 23: ...io is blocked and remains in this state until it is unblocked The permissible number of consecutive failed attempts is defined in the codeplug The blocked status is sustained regardless of turning off or battery removal When the radio is PIN locked you have no or limited access to the radio services The PIN is defined in the codeplug The radio is unblocked either by entering the PUK or by using th...

Page 24: ...nd TEA3 The focus of cryptography in TETRA is the encryption key TETRA AIE provides 12 0008 key combinations TETRA TMO has three classes of encryption Class 1 clear none Class 2 static key encryption SCK Class 3 derived key encryption DCK sometimes called the dynamic key the Common Cipher Key CCK and the Group Cipher Key GCK TETRA Direct Mode Operation DMO has two classes of encryption Class 1 and...

Page 25: ...Pacific Key Stream Generator KSG algorithm Each radio contains only one of those algorithms in its software When Security Class 2 Encryption has been negotiated encrypted PDUs are encrypted using SCK In Direct Mode Operation DMO the system manager may choose the SCK and the key may be distributed from the Trunked Mode Operation TMO SwMI using the Over the Air Rekeying OTAR mechanism or provided ma...

Page 26: ...on DMO talkgroups The system can provide the ability for the operator to group contiguous ranges of TMO Short Subscriber Identity SSI This case occurs where any talkgroup residing within the address range is assigned using the same GCK association These ranges referred to as Key Association Ranges KAR are used to convey the TMO talkgroup and GCK relationships to the relevant SwMI and radios respon...

Page 27: ...sions of the future TM SCK addressed to each CMG The radio requesting a TM SCK triggers the site to schedule additional transmissions of the requested TM SCKs These transmissions are addressed to either the CMG GTSI that the radio belongs to or its ITSI The SwMI can perform scheduled background transmissions of the future GCKs addressed to each CMG The radio requesting for a given GCK triggers the...

Page 28: ...SDMO status information to the user from the MMI DMOSCK Validity submenu inside the Security menu present only when configured in the codeplug DMO SCK is Valid if DMO SCK OTAR is disabled and all DM SCKs are provided using the KVL DMO SCK is Valid if DMO SCK OTAR is enabled and the radio knows the current SCK information and has all the corresponding past and present DM SCKs DMO SCK is Invalid in ...

Page 29: ...d off All user inputs such as key presses are ignored and the PEI interface is closed The radio continues to perform mobility management functions such as roaming to facilitate subsequent enabling or further disabling The radio stores the disabled or enabled state in the codeplug so the unit remains in that state after turning on If the radio is in the disabled state and receives an appropriate TE...

Page 30: ... the radio K REF association is also removed from the other Authentication Centers in the network in cases where the K REF pairs are duplicated across the network If this association is not removed the radio could be assigned a new home zone that lies in a cluster where the K REF association has not been deleted 2 8 9 Radio Permanent Disable v2 NOTE This is a Software Selling Feature Radio Permane...

Page 31: ... for example PC External Equipment TE Network through radio TNP1 services can use one of two Point to Point Protocol PPP methods to connect from the terminal equipment to the radio local mode and wide mode The TNP1 should be used in wide mode wherever possible to allow the parallel operation of TNP1 SDS services over a common PPP link If the transmit inhibit is entered the radio drops the wide mod...

Page 32: ... up registration process after a power cycle or loss of Trunked Mode Operation TMO coverage 2 10 2 Channel Selection Each TDMA frame on a given carrier comprises of four time slots which any slot can be used as a physical channel The following types of physical channels are available Traffic physical TP channel used primarily for circuit call traffic Control physical CP channel dedicated only for ...

Page 33: ...ome network even if a foreign network is in range and is found first Select Network Select Net In this mode the radio recognizes only the system you selected in the list of allowed systems As the result the radio registers only on this selected network even if another network is in range and is found first Any Network Any Net In this mode radio selects the network automatically where the home netw...

Page 34: ...timer expires then the radio goes back to the serving cell without registration This mechanism ensures that unnecessary registration is avoided When a radio is out of the serving cell range for a period shorter than configured in the codeplug then the radio does not register to go back in the range 2 10 5 Congested Cell Handling This feature is used only during initial registration and when roamin...

Page 35: ...to operate stand alone The Base Station may enter the mode when the link from the local cell to the central switch has gone down The radio limits functionality when the cell is in this mode NOTE Whether a radio can register on cells in LST depends on the codeplug settings If system broadcasts indicate that system wide services are not available LST on a cell the radio registers on this cell only i...

Page 36: ...ate In this mode the radio does not transmit under any circumstances All the functions and keys which cause transmission for example registration to the network changing talkgroup or folder or sending SDS messages are disabled Any transmission trial causes the radio to display Not Allowed In TXI Mode notification and to play a tone Your radio can still receive and displays any incoming SDS message...

Page 37: ...me date and offset information entered from the MMI is overwritten when data is received from the SwMI The radio provides user indications upon crossing to another time zone when a new Mobile Country Code MCC broadcast received 2 12 Man Down NOTE This is a Software Selling Feature Man Down alerts when no movement is detected for a predefined time interval If this condition is met the radio alerts ...

Page 38: ...S message You can assign five vibration patterns using CPS and apply the setting according to the user profile NOTE The vibration settings configured in a selected audio profile takes precedence over configuration in Vibrate Mode 2 14 Energy Economy Energy Economy EE is a mode of operation to save battery life Your pager does not monitor all downlink time slots of the Main Control Channel If the p...

Page 39: ...cation The service provider has two options Limited SDS RC and Full SDS RC modes The SDS remote control in the Limited SDS RC enables the following Switching between TMO or DMO modes read change notify for individual radio and group using the CTOM AT command Selecting a talkgroup read change notify for individual radio and group using the CTGS AT command Reading and setting the scanning state usin...

Page 40: ...ty A Call Out is an alert sent to one or many recipients when an incident requires immediate attention The Call Out message can include an instruction to use a different talkgroup during the Call Out or remain on the attached talkgroup The timestamp of each Call Out message is display on your radio When configured in the Customer Programming Software CPS you are also able to group or ungroup Call ...

Page 41: ...ts Both lists are displayed chronologically with the newest on top The capacity of the CO Box is 100 Call Out alerts and 100 messages incoming outgoing Each one of the four user profiles has a maximum capacity of 25 Call Out alerts In normal mode you can browse the CO Box and read all the Call Out messages In the Call Out mode you can only read the ongoing Call Out messages The Call Out service fu...

Page 42: ...Blue LCD backlight flashing reminder The Call Out reminder indication stay active for the duration of Call Out Reminder Alerting Period Pressing any key shall dismiss the reminder indication The radio will display the Call Out reminder phase with the following options Messages or Exit NOTE You can choose to dismiss the reminder phase instead of reading the missed Call Out message Message is consid...

Page 43: ... 4 as a Transport Layer SDS TL either the European Telecommunications Standards Institute ETSI Location Information Protocol LIP or Motorola Solutions Location Request Response Protocol LRRP GPS Location Protocol is used The LRRP GPS protocol either use SDS TL for added reliability or Simple GPS with no SDS TL for saving air interface resources GPS Protocol Identifiers are LRRP SDS TL 131 LRRP Sim...

Page 44: ...rvice The radio supports GNSS triggers functions using LIP or LRRP to report GNSS positions when the radio meets a set of criteria Your service provider can set up the following triggers together with their specific parameters Table 4 GPS Triggers Trigger Type Trigger Event Power up Radio powers up in TMO Power down Radio powers down in TMO Emergency condi tion Radio enters emergency operations Pe...

Page 45: ...3 Letter Code 3 Letter Code and 2 Letter Code Longitude Easting and Northing Coordi nate Easting and Northing Coordi nate Easting and Northing Coordi nate Easting and Northing Coordi nate Altitude Altitude Altitude Altitude Altitude Satellites Satellites Satellites Satellites Satellites Table 6 Different Location Displays Latitude Longitude UK Coordinates Irish Coordinates Time Time Time Latitude ...

Page 46: ...Report Backlog The radio can record location track when it is out of service when in DMO or when in TXI mode The location reports generated during this time is stored and all location report backlog recordings are uploaded once the radio is back in service Your radio can save up to maximum 180 location reports The location report backlog function differently when in different mode Location Backlog...

Page 47: ... Call Out Status and SDS By default the scan functionality is always on and all the TMO talkgroups which are valid for the user profile shall be scanned Before the user profile change your radio reboots automatically to update the scanned members Your radio displays Radio Is Rebooting before rebooting MN003465A01 AF Chapter 2 Services and Features 47 ...

Page 48: ...ice provider to customize the LED patterns for your user profiles Table 7 LED Status Indications Indication Status Solid green In use Blinking green In service or idle Switching modes from TMO to DMO Solid red Out of service Blinking red Connecting to the network Switching modes from DMO to TMO Solid orange Radio is powering up Transmit inhibit in service Channel busy in DMO Radio interference in ...

Page 49: ...rging error Resolve this error by reinserting the radio 3 2 Battery Charging Indications When the radio is charging it displays the Charger Mode screen The screen displays an appropriate Battery Charge Progress icon and charging progress expressed in percentage NOTE The charging condition of a fully depleted battery only has its charging icon displayed after approximately 20 35 minutes The red LED...

Page 50: ...ETRA Two way Pager Controls and Indicators Annotation Description 1 LED Message Indicator Indicates incoming message or call out 2 Power Sleep Wake button Press and hold to turn the radio on or off Press to lock or unlock the radio 3 Full Color Display Bright 2 in full color Quarter Video Graphics Array QVGA display 4 Soft key Press Left or Right Soft key to select the option that appears above 5 ...

Page 51: ...ld to display idle screen From the home screen press to enter the main menu Used to enter context sensitive menus Used as Right Navigation button for selected menu items 11 Speaker 12 Input Output Connector Provides enhanced coverage when the radio is docked on the Home Station 13 Battery Cover Lock key Slide to the left to unlock the battery cover Slide to the right to lock the battery cover 14 N...

Page 52: ...ult settings Scroll User Profile Changes to another User Profile by scrolling through the available User Profiles Selecting Audio Profiles Changes the audio profile of the radio Send Predefined Template PDT Sends a predefined message to a dedicated address Send Status Message Sends a dedicated status message to a dedicated address Send User Defined Tem plate UDT Sends a user defined message to a d...

Page 53: ...rofile 1 Options Messages Table 13 Display Annotation Description 1 Status icon area 2 Text display area 3 Soft key area 4 Menu Context sensitive icon The color of the Soft key area changes according to the mode the radio is in Table 14 Colors of the Soft Key Area Color Mode or State Light blue Normal TMO and DMO Modes Light red Emergency Mode or Disaster Alert Call Olive Local Site Trunking Mode ...

Page 54: ...enabled and the radio is either in idle mode or is transmitting a call Direct Mode Indicates that radio is in Direct Mode radio to radio communication DMO Gateway Communication Mode Indicates that gateway is selected The icon has the following status Solid when the radio is synchronized with the gateway Blinking when the radio is not synchronized or during attachment No icon during radio to radio ...

Page 55: ...icates that the Man Down feature is active Man Down Alert Indicates that the Man Down feature is active This icon has the following status Blinking pre Alert the radio signalizes Man Down conditions To exit the pre Alert state change the conditions Solid the radio enters Alert mode Man Down Failure Indicates that the Man Down device failed Call Out Indicates Call Out alert Call Out Alert Arrived I...

Page 56: ...The default is as follows Line 1 Network status or network identification No Service or MCC MNC or MCC MNC Alias Line 2 Selected Group Folder Line 3 Selected Group Lines 4 5 Home Mode Display Text if available Line 5 Time and Date if available NOTE In case the time and date information for a specific language cannot be displayed in one line in the zoom or standard mode the information is displayed...

Page 57: ...to Pressing any key automatically turns on the backlight The backlight remains on until the backlight timer runs out or if a provisioned One Touch Button is pressed to turn it off You can also toggle between the modes using the menu The radio supports an option to display a screen saver when the radio has been idle for a set time or when you explicitly activate it The screen saver consists of an i...

Page 58: ...ined menu items The assigned functions on the softkeys are only operational while in idle screen Both left and right softkeys should be configurable in CPS with the following options to choose from NOTE If both left and right softkeys are configured to the same functionality then only the left softkey is visible Shortcuts CO Box Messages original in right softkey Options original in left softkey U...

Page 59: ...urns to the home network Toggling between TMO and DMO modes System Error Examples The radio changes its status from in service to out of range General Notification Examples Entering Local Site Trunking Entering Transmit Inhibit Mode Positive Notification Message sending succeeded Negative Notification Message sending failed Item Received A new message received Clear to send Data transmission is re...

Page 60: ... according to the working environment The demand of audio quality changes according to the working environment For example an airport worker experiences different audio quality at various sites Working in the field is noisier compared to inside the airport 3 10 1 Audio Profiles Audio profiles can be used to adjust the audio settings of the radio to fit different operating environments You can sele...

Page 61: ...ty Normal text message and translated status 50 per user profile Call out 25 per user profile 3 12 Test Page Only authorized persons can use the Test Page option and this option must be enabled in the codeplug NOTE If Test Page option is not enabled in the codeplug you can only access the Key Variable Loader KVL mode option When using a KVL device a portable device used to load encryption keys to ...

Page 62: ...urity Class 3 Security Class 3 with Group Cipher Key GCK For the group OTAR CMG GSSI Crypto Management Group CMG group of MSs with common key material For SDMO and TM SCK OTAR SCK SubsGrType SDMO SCK Subset Grouping Type Curr Subs Info current SDMO SCK Subset Number and SCK VN Fallback TMSCK current Fallback TMO SCK that is SCKN and SCK VN attributes SCK List list all SCKs stored in the radio that...

Page 63: ... as a hexadecimal number Serial number Motorola Solutions serial number is displayed only on radios distributed under Motorola Solutions trademark OPTA if the BSI SIM support is disabled no OPTA information is displayed 3 14 Hardware Test This mode allows performing basic hardware tests and share the results immediately on the display NOTE The hardware test mode is only for use by authorized perso...

Page 64: ...ted Call Center details E mail ersc motorolasolutions com Telephone 49 0 30 6686 1555 European Systems and Components Centre ESCC ESCC provides a repair service for infrastructure equipment Customers requiring a repair service should contact the Customer Information Desk and obtain a Return Material Authorization number Unless advised otherwise the equipment should then be shipped to the following...

Page 65: ...information related to support and service of Motorola Solutions Test Equipment contact your local Motorola Solutions Customer Care Organization or see http emeaonline motorolasolutions com For customers in Germany contact the Equipment Service Group in Germany Telephone 49 0 6128 702179 Fax 49 0 6128 951046 Latest Versions of Manuals To download the latest versions of technical manuals see https ...

Page 66: ...ions Service Center as listed in the following table Table 20 Service Information Telephone Numbers and Addresses of the Asia and Pacific Motorola Solutions Centers Country Telephone Number Address Singapore 65 6352 6383 Motorola Solutions Singapore Pte Ltd c o Azure Engineering 49 Jalan Pemimpin 03 11 APS Industrial Building Singapore 577203 Contact Alvin Tan E mail alvin tan motorolasolutions co...

Page 67: ... C18170 motorolasolutions com Hong Kong 852 2966 4823 Motorola Solutions Asia Pacific Ltd Unit 1807 1812 18 F Two Harbourfront 22 Tak Fung Street Hunghom Kowloon Hong Kong Contact Judy Leung E mail Judy Leung motorolasolutions com Philippines Tel 632 858 7500 Fax 632 841 0681 Motorola Communications Philippines Inc Unit 2102 One Global Place Building 5th Ave Bonifacio Global City Taguig Philippine...

Page 68: ...ng Software has no capability to tune the radio Tuning the radio can only be performed at the factory or at the appropriate Motorola Solutions Repair Center Component replacement can affect the radio tuning and must only be performed by the appropriate Motorola Solutions Repair Center All orders for parts information should include the complete Motorola Solutions identification number All part ord...

Page 69: ...hat kit or assembly Warranty and Repairs Table 21 Service Information Telephone Numbers and Addresses of Latin America Radio Support Centers Country Telephone Number Address Colombia 571 376 6990 Motorola Solutions de Colombia Service Centre Torre Banco Ganadero Carrera 7 No 71 52 Torre B piso 13 Oficina 1301 Bogota Mexico 5252576700 Motorola Solutions de México Service Centre Bosques de Alisos 12...

Page 70: ...nal Guachepelin Escazu San Jose Ecuador 5932 264 1627 Motorola Solutions del Ecuador Autopist Gral Rumiñahui Puente 2 Conjunto Puerta del Sol Este Ciudad Jardin Pasa E Casa 65 Quito Mexico 52 555 257 6700 Motorola Solutions de México S A Calle Bosques de Alisos 125 Col Bosques de Las Lomas 05120 México D F Peru 511 211 0700 Motorola Solutions del Peru Ave República de Panama 3535 Piso 11 San Isidr...

Page 71: ...e Radio Frequency RF interface between the radios and the system infrastructure See also Cell A geographical area which is covered by a BTS site Note that at the edge of the cell the radio can begin to receive signals from adjacent cells and will use its stored reselection criteria to determine at what point it should return to a better signal Class Class Synonym Security Class See also Class 1 No...

Page 72: ...chnologies ICT including fixed mobile radio converged broadcast and internet technologies Firmware Computer instructions that reside as read only software on the flash memory of a radio Flash A storage chip integrated in to radio hardware that can be erased and reprogrammed Flashing Writing a software image file to a radio Group Call A call addressed to talkgroups or multigroups See also Group Cip...

Page 73: ...y allocations are requested The Mobile Country Code and Mobile Network Code together form a unique TETRA system identifier that is broadcast by a Dimetra system over the air interface Modified Group Cipher Key MGCK Used to encrypt group addressed downlink signaling See also Multigroup Two or more talkgroups that are combined into a permanent multigroup in trunked systems Calls to the multigroup re...

Page 74: ...emote Flashing Programming the transceiver through the control head Semi Duplex Private Call Also called Private Call or Express Connect Call In this type of one way call the user presses and holds the PTT while talking and releases the PTT while listening See also Short Data Service SDS A flexible bearer service that transfers information from one interface to another Short Subscriber Identity SS...

Page 75: ...ial number that is permanently embedded in the TETRA equipment like radios TETRA Acronym for TErrestrial Trunked RAdio The digital trunked radio standard produced by European Telecommunications Standards Institute providing detailed telecommunications specifications to which Base Stations and radios should adhere See also Trunked Mode Operation TMO A computer controlled communications system that ...

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