10A
10A
EN
06. TROUBLESHOOTING
INSTRUCTIONS FOR FINAL CONSUMERS/TECHNICIANS
Anomaly
Procedure
Behavior
Procedure II
Discovering the origin of the problem
• Automatic
bollard
doesn't work
• Make sure you
have 230V power
supply connected to
automation and if
the fusible working
properly.
• Still not working
• Consult a qualified
technician.
1
• Open the control board box;
2
• Measure the 24V output of the transformer to detect the fault location;
A) Has 24V:
1
• Verify the control board supplies of the motor to detect if the fault is in the motor or in the control board. Replace the damaged component or send it
to the services for diagnosis and repair.
B) Has not 24V:
1
• Verify the 230V input of the transformer. If have 230V the problem is in the transformer. If haven't 230V, the problem should be in the fusible, electric
cables or in the power supply. Verify all the systems.
• Check that the
safety features are
activated.
• Still not working
• Consult a qualified
technician.
• In the E menu, make sure the stop function is enabled (page 7A). If enabled and the circuit is not closed, the automatic bollard will not work.
• Automatic
bollard
doesn’t move
but makes
noise
• Unlock the
automatic bollard
and move by hand to
check for mechanical
problems.
• Automatic bollard
is stuck?
• Consult a qualified
technician.
• Unlock the automatic bollard and move by hand to check if the movement is normal.
• Automatic bollard
moves easily?
• Consult a qualified
technician.
1
• Turn off the motor from control board and test it on directly to a 24V battery to find out if it is damaged;
2
• If the motor runs, the problem is in the control board. Remove it and send it to the technical services for diagnosis;
3
• If the motor does not work, remove it and send to the technical services for diagnosis.
• Automatic
bollard
opens but
doesn’t
close
1 • Check if there is any
obstacle in front of the
photocells;
2 • Make sure if the
photocells are
working. Put your hand
in front and check that
the relay makes the
same noise.
3 • Check if any of the
control devices (key
selector, push button,
video intercom, etc.) of
the automatic bollard
are jammed and
sending permanent
signal to control unit;
• Automatic bollard
opened but didn’t
close again.
• Consult a qualified
technician.
1
• Verify if the display is connected to confirm the existence of power supply;
2
• Verify if the photocells are powered in control board output;
3
• Access the menu on the display and disable the photocells and the stop function;
4
• Try to close;
A) Closed:
1
• Problem is in one of these two systems. Activate the photocells and check that the automatic bollard closes. If close, problem will be in stop
function. Ative tin the menu and try to close the automatic bollard to be sure.
B) Doesn't closed:
1
• Problem is in the motor or in the control board. Give an order to the automatic bollard close while measuring the control board power output to
the motor. If you have 24V, the control board is working and the problem is in the motor.
2
• If it has not current, the problem is in the control board.
• Automatic
bollard
doesn’t make
complete
route
• Unlock the
automatic bollard
and move by hand to
check for mechanical
problems.
• Encountered
problems?
• Consult a qualified
technician.
• Unlock the automatic bollard and move by hand to check if the movement is normal.
• Automatic bollard
moves easily?
• Consult a qualified
technician.
1
• Verify if the tests to the automatic bollard were well made;
2
• Change the strength of F menu until the motor move the automatic bollard without changing the direction;
3
• This adjustment should be made to in case the automatic bollard find an obstacle do an inversion;
4
• If even at maximum power level (F9) is still the problem, test the motor directly connected to a 24V battery to see if it has the power to open/close
the automatic bollard completely;
5
• Change the strength in the F menu until the motor move the automatic bollard without changing the direction;
