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Motion CL920FWS-002 User Manual Download Page 62

Chapter 4

Troubleshooting and FAQs

 Frequently asked questions    60

Where can I learn more about my CL920?

•

To learn more about the CL920, you can view our 

training tutorials

 and 

knowledge base 

articles

. Motion Computing also offers 

corporate training classes

. 

Can I recycle my old computer?

•

Yes. Motion Computing has a recycling program that allows free return of all Motion-
branded products and non-Motion-branded electronics with the purchase of a similar 
Motion tablet for processing and disposal in an environmentally safe manner. For details, 
go to 

Motion Computing recycling program

.

Summary of Contents for CL920FWS-002

Page 1: ...CL920 Tablet PC Model FWS 002 User s Guide ...

Page 2: ...ates copy protection technology that is protected by U S and foreign patents including patent numbers 5 315 448 and 6 836 549 and other intellectual property rights The use of Macrovision s copy protection technology in the product must be authorized by Macrovision Reverse engineering or disassembly is prohibited Motion Computing Inc has made every effort to identify trademarked properties and own...

Page 3: ...k 16 Optional setup tasks 16 Create a system image 16 Attach the pen tether 17 Insert the digitizer pen battery 17 Connect the tablet to a docking station 17 Connect the tablet to a display monitor 17 For more information 18 Chapter 2 Using your CL920 19 Motion Computing applications 20 Using Motion Dashboard 20 Accessing Motion tools from the Windows notification area 21 Using touch 22 Changing t...

Page 4: ...41 Using Integrated u blox 7 based augmented GPS 42 Using Bluetooth 42 Using WinMagic SecureDoc 43 Using the SIM card reader 44 Using the SD card reader 45 Locating your serial number 45 Backing up your system 46 Restoring your system 46 Creating a system image 46 Restoring your system image from Windows Control Panel 47 Restoring your system image if you can t start Windows 7 47 Restoring your sy...

Page 5: ...Contents v System issues 58 Frequently asked questions 58 Index 61 ...

Page 6: ...HD Graphics New signature Motion dot pattern design for a ruggedized non slip surface texture 4 GB DDR3L onboard memory USB 3 0 and Micro HDMI ports and SD card slot Integrated 5 0 MP documentation camera and 1 3 MP web camera Dual input digitizer pen and 10 point capacitive multi touch 10 1 Wide HD LED BL 1366x768 Dual Bonded Display Screen Rotation 0 90 180 270 Integrated 802 11a g n ac Wi Fi an...

Page 7: ...with your preferred mapping applications to find your current and desired locations NOTE The GNSS module is not available on systems equipped with optional integrated augmented GPS For information on setting up mobile broadband see Using 4G LTE mobile broadband with GNSS on page 41 Integrated u blox 7 based augmented GPS You can purchase a CL920 Tablet PC with an optional embedded discrete Global ...

Page 8: ...Doc on page 43 TPM With the built in TPM 1 2 you can create and manage digital certificates user and device authentication full disk data encryption and restricted network access These features are most commonly used by enterprises and enabled by the system administrator To download and install TPM go to http www motioncomputing com us support downloads select your Tablet PC model and operating sy...

Page 9: ...gnetic Stripe Reader MSR and Barcode Scanner BCS The CL Series SlateMate is the first in a family of integrated expansion modules designed to provide additional functionality You can view additional information about the CL Series SlateMate here http www motioncomputing com us products rugged tablets cl920 accessories Magnetic Stripe Reader MSR Barcode Scanner BCS Button Status light ...

Page 10: ...line stream video or capture color images with a 1 3MP web camera Web camera light Indicates that the web or documentation camera is active Microphones Use voice commands record audio and dictate notes with the two dual array microphones with built in noise cancellation Volume buttons Adjust the volume up or down Microphones Speaker Web camera Web camera light Windows button Touchscreen display Ba...

Page 11: ...s the light in your environment and can automatically adjust the brightness of the display Windows button Opens the Windows Start menu Touchscreen display Use your finger or pen to access all the functions of the CL920 on the 10 1 HD display Documentation camera 5MP auto focus camera that takes photos you can save in a wide variety of graphic file formats Note image capture resolution is limited t...

Page 12: ...tery gauge button Check remaining battery power Press the button to view battery gauge LED lights on the front the number of lights indicates the current level of battery charge See Checking tablet battery power on page 38 SIM card slot Holds one mini 2FF SIM card required for use with the mobile broadband option and provided by your cellular network carrier Micro HDMI port Connect digital audio v...

Page 13: ...a function button The pen comes with an AAAA battery and pen tether You can purchase additional pens from the Motion Computing Accessories page For more information on using the pen see Adjusting pen settings on page 25 SDHC card slot Secure Digital SD memory card slot Audio in out jack Supports external stereo speakers a stereo headset or a stereo headset with microphone using a standard TRS or T...

Page 14: ...ttery is fully charged the battery charging indicator turns green You don t have to wait until the tablet is fully charged to turn it on 3 Press and release the power button located on the top of the left side of the CL920 4 Follow the on screen instructions to set up your user account and activate Windows 7 Step 2 Connect to a wireless network The CL920 includes built in Wi Fi and Bluetooth Your ...

Page 15: ... a data plan from one of several cellular network providers you have full Internet access NOTE Before you can connect to a mobile broadband network you must have an active account with a cellular network provider and obtain a SIM card for mobile broadband access To set up mobile broadband 1 Start Skylight From the Start menu select All Programs Sierra Wireless Skylight Skylight 2 Tap the connect b...

Page 16: ...curity button or Ctrl Alt Delete again Sleep mode Place your tablet in Sleep mode when you go away for a short period of time Push the power button to put your Tablet PC to sleep Sleep mode conserves battery power while you re away and when you return your desktop is the same as you left it To wake up the tablet from Sleep mode press the power button again Optional setup tasks This section provide...

Page 17: ...along with an AAAA battery and pen tether To insert the pen battery 1 Unscrew the pen cap located at the top of the digitizer pen 2 With the plus side of the battery toward the pen tip insert the battery in the cavity of the digitizer pen 3 Screw the digitizer pen cap in place Connect the tablet to a docking station The CL Series docking station for the CL920 is a separate accessory that you can p...

Page 18: ...s suggestions for the care and maintenance of your Tablet PC Troubleshooting and FAQs Provides answers for common issues you may encounter as you begin to use your CL920 The Getting Started document located on the CL920 s desktop provides a number of tips to help you start using the tablet quickly NOTE If you don t have access to a particular feature or setting on your Tablet PC contact your syste...

Page 19: ...Chapter 1 Getting Started For more information 19 ...

Page 20: ...ras on page 30 Using the Magnetic Stripe Reader optional on page 36 Using the barcode scanner optional on page 36 Using the battery on page 38 Using 4G LTE mobile broadband with GNSS on page 41 Using Integrated u blox 7 based augmented GPS on page 42 Using Bluetooth on page 42 Using WinMagic SecureDoc on page 43 Using the SIM card reader on page 44 Using the SD card reader on page 45 Locating your...

Page 21: ...ommon tablet related settings To open Motion Dashboard From the taskbar tap the Motion Dashboard icon Motion Dashboard is organized into categories which are listed on the left of the Dashboard Tap a category to display its settings Motion Dashboard Motion application for changing tablet settings See Using Motion Dashboard on page 20 Motion Getting Started Document that contains tips for starting ...

Page 22: ...rightness of the display Set advanced graphic properties Set up an external display Dim the display automatically Audio Adjust speaker and microphone volume Adjust advanced audio settings Suppress background noise Balance speakers Pen Tablet Configure touch to use touch only pen only or both simultaneously Adjust touch to left handed setting Adjust sensitivity to flicks and gestures Use the pen fu...

Page 23: ...fective for precise data entry and navigation Here are some ways to perform tasks on a touchscreen Tap Select something Press and hold Open a menu of options This is equivalent to right clicking a mouse to display a shortcut right click menu Note Press and hold your finger until a circle appears then lift your finger to display the menu Double tap Perform a double click action Tap and drag Drag an...

Page 24: ... finger input is detected Both your finger and a pen Switch between touch and pen input in which case you double tap to switch to touch input This is useful to prevent the tablet from responding to unintentional touch input To configure touch settings 1 Open Motion Dashboard 2 Tap Pen Tablet 3 Tap Touch Settings 4 In the Digitizer Options tab in the Input Mode section tap the desired mode NOTE Whe...

Page 25: ...e right of your hand which is helpful if you re left handed To change touch settings 1 Open Motion Dashboard 2 Tap Pen Tablet 3 Tap Pen Input Devices 4 Tap the Touch tab 5 To enable Touch tap Use your finger as an input device 6 To enable multi touch gestures tap Enable multi touch gestures and inking 7 To adjust the double tap action under Touch action tap Double tap then tap Settings Move the sl...

Page 26: ...tap action under Pen action tap Double tap then tap Settings Move the slider to make your adjustments 6 To adjust the speed and duration of the Press and hold action under Pen action tap Press and hold then tap Settings Move the slider to make your adjustments 7 To enable the function button on the pen tap Use the pen button as a right click equivalent NOTE Pen Input Devices contains the Use the t...

Page 27: ... Setup from Tablet PC Settings to assign touch to your tablet display NOTE A keyboard must be connected to the tablet to perform this procedure To assign touch to the desired display 1 Open Motion Dashboard 2 Tap Pen Tablet 3 Tap Tablet PC Settings 4 Tap the Display tab 5 Tap Setup next to Configure your pen and touch displays 6 Tap Touch Input 7 Press the Enter key until you see the instructions ...

Page 28: ...osing the input panel The tablet PC input panel often opens automatically when you tap in a text field You can also tap the tab located on the left side of the screen to expand the input panel To open the input panel either Tap at the place you want to enter text such as in a text box Then tap the input panel icon Tap the input panel tab on the left edge of the screen To close the input panel Tap ...

Page 29: ...n to make it easier to use Entering numbers with numbers pad If you find yourself typing a lot of numbers use the numbers pad To open the numbers pad Tap the Num key at the bottom of the writing pad Entering special keys with the extended keyboard You can enter special keys using the on screen expanded keyboard Special keys include Home End and Insert keys PgUp and PgDn keys PrtScn key Pause key S...

Page 30: ...ecognition 3 In the list of results tap Personalize handwriting recognition 4 Tap Target specific recognition errors to correct recognition errors for specific characters or words that are being identified incorrectly 5 Tap Teach the recognizer your handwriting style to train the tablet to recognize your general handwriting style TIP If you inherit your CL920 from another user you can reset automa...

Page 31: ...he cameras Your CL920 includes both web and documentation cameras Using the web camera Your CL920 has a 1 3MP web camera that supports color images and streaming video The web camera is located on the front of the Tablet PC in the top center area If you d like to use Skype with your web camera you can access it by opening the Start menu and selecting All Programs Skype Skype To start the web camer...

Page 32: ...you to shoot save edit email print and copy your photos Taking a photo with SnapWorks 1 Tap the camera icon on the Windows taskbar to activate Motion SnapWorks 2 Hold the camera steady and point the lens at the object 3 Press the SnapWorks camera icon to take the picture The SnapWorks camera screen is displayed Documentation camera ...

Page 33: ...t this is the C Users your username Pictures directory 7 If you want to take a photo with the web camera tap the Flip icon in the upper right hand corner of the screen After you take your photo you can tap the Flip icon again to return to the documentation camera viewfinder 8 To activate the flash press the flash icon once if you want to use the flash for taking all photos Press the flash icon twi...

Page 34: ...e resolution values apply to the documentation camera only Image Storage Specify the location where your photos are stored Default Saved Image Type Use to select the image format you want to use for your photos GPS Stamp Visible Tap On to include a GPS location stamp on your photo You can see the GPS stamp when you annotate edit your photo Time Stamp Visible Tap On to include a time stamp on your ...

Page 35: ...ls 3 Tap the Adjust Image icon to access editing tools to rotate crop or create a mirror image of your photo You can also make contrast and brightness adjustments to your photo in this screen 4 Tap the Annotate Image icon to access editing tools for adding text handwriting brush strokes or highlighting part of your photo This screen also includes tools for drawing squares circles or arrows on your...

Page 36: ...default email program opens and the photo you selected is attached 5 Tap the Printer icon to send your photo to a printer 6 Select the resolution of the image you want to print in the following pop up window The photo you selected is sent to the printer 7 Tap the Copy icon to copy your photo to the clipboard 8 Select the resolution of the image you want to copy in the following pop up window The p...

Page 37: ...t card The following table illustrates the MSR status light conditions To use the magnetic stripe reader 1 Hold the CL920 steady 2 With the magnetic stripe facing downward you can either swipe the card from top to bottom or from bottom to top The green light flashes when the swipe is successful Using the barcode scanner optional The barcode scanner included with the optional CL Series SlateMate su...

Page 38: ...application section and select the download link To use the barcode scanner 1 Open your barcode application and place the cursor in the appropriate field 2 Hold the tablet steady with the barcode scanner lens in front of you 3 Aim the barcode scanner lens at the barcode 4 Press and release the barcode scanner button located on the front of the barcode scanner Ensure that the scan beam covers the e...

Page 39: ...ry power for up to seven hours NOTE If you ever need to replace the battery contact your Motion Computing authorized service provider Only authorized service providers can replace the battery Checking tablet battery power You can check the remaining battery power several ways When the tablet is plugged into an outlet the battery gauge button shows whether the battery is fully charged green or char...

Page 40: ...g charge level When the tablet is plugged in the battery gauge button lights up Green indicates that the battery is fully charged Amber indicates that the battery is charging Battery and power management tips Use AC power when available When the CL920 is plugged in the battery charges while in use Put your Tablet PC in Sleep mode when you re not using it Stop unnecessary background applications an...

Page 41: ...nto Power Saver mode automatically Power Saver mode consists of the following actions Dim the display after 2 minutes Turn off the display after 5 minutes Enter Sleep mode after 10 minutes If necessary you can change the Motion Optimized power plan from Motion Dashboard To change the power plan 1 Open Motion Dashboard 2 Tap Power 3 Tap Power Options 4 Select a power plan from the list of available...

Page 42: ...tely from the Start menu You can change how the power button behaves when it is pressed either to hibernate or to shut down the tablet You can set the behavior individually depending on whether the tablet is running on battery or plugged in To change what happens when the power button is pressed 1 Open Motion Dashboard 2 Tap Power 3 Under Power Switch on battery select what you want to happen when...

Page 43: ...tion No special selection is required The augmentation feature uses signals from geostationary satellites to improve on the reliability and accuracy of the signals from the GPS satellites There is no user interface for the GPS with SBAS receiver and the GPS with SBAS receiver is always on whenever the tablet is powered on The virtual communications port that is assigned to the GPS with SBAS receiv...

Page 44: ...nable it to implement drive encryption To enable WinMagic SecureDoc 1 From the Start menu select All Programs SecureDoc Disk Encryption SecureDoc Control Center The SecureDoc Control Center opens where you can choose either Getting Started or Advanced Mode 2 Tap Getting Started to configure hard drive encryption on your Tablet PC Tap Quick Wizard to begin the configuration process 3 Follow the on ...

Page 45: ...The SIM card slot holds one mini 2FF SIM card for use with the mobile broadband option Contact your service provider for additional information To insert a SIM card 1 Turn off the tablet 2 Open the port cover and locate the SIM card slot 3 Push the SIM card with the notched side toward the tablet and the contacts facing down into the slot until it clicks into place To remove a SIM card 1 Turn off ...

Page 46: ...until it pops out Locating your serial number You can locate the serial number for your CL920 in any of the following locations White label inside the SD card slot of the tablet Windows Start menu BIOS Setup Utility To locate your serial number from the Start menu 1 From the Start menu tap Computer then tap and hold anywhere in the window to open the options menu Select Properties 2 Under the Syst...

Page 47: ... for restoring your system in case of system failure This section covers Creating a system image to use to restore your computer if necessary Restoring the computer from a system image using Windows control panel Restoring the tablet from BIOS if Windows 7 cannot run NOTE System images are designed for restoring your entire system at once when you have a serious problem with Windows 7 If you want ...

Page 48: ...m settings and files Restoring your system image if you can t start Windows 7 If you need to restore your system and cannot access Windows 7 you can access the recovery tool in the Windows Advanced Boot Options screen NOTE Before starting locate the external drive that contains the system image you created previously page 46 and ensure that a keyboard is attached to your tablet To restore your sys...

Page 49: ...s Advanced Boot Options screen If the Windows logo appears you need to try again by waiting until the Windows logon prompt appears and restarting your tablet from the Start menu 4 In the Advanced Boot Options screen select Repair your computer and press Enter The message Windows is loading files and a progress bar will be displayed and there will be a brief waiting period while the necessary files...

Page 50: ...d with your tablet PC WARNING Follow the guidelines listed in this chapter when caring for your tablet PC and its components Improper use may damage the tablet PC and its components and void the warranty General care Protect the tablet PC from exposure to extreme temperatures shock liquids and strong magnetic fields Do not place heavy objects on top of the tablet PC Don t open the case There are n...

Page 51: ...e Avoid storing the pen vertically on its tip It can damage the pen to digitizer function Keep the pen away from any liquid because the pen contains electronic components that could be damaged when wet In certain environments particles or debris can stick to the pen tip or the Tablet PC display Make sure you wipe off the pen with a soft cloth to avoid scratching the display If you ll be working in...

Page 52: ...outlets You don t need to buy a voltage converter the Motion AC adapter will automatically adjust to different voltages You may want to carry proof of ownership or a merchandise passport when traveling internationally Consult your insurance and credit card companies to learn about emergency travel assistance in case your Tablet PC becomes lost or disabled Don t carry your tablet through a metal de...

Page 53: ...on and select Start Task Manager You can also press and hold the power button for five seconds to force the tablet to shut down However this is strongly discouraged The tablet won t enter Hibernation mode Hibernation might not be enabled Enable hibernation by adjusting the power button behavior from Motion Dashboard See Changing how the power button functions on page 41 The tablet doesn t return f...

Page 54: ...y life you may find the need to replace it If so contact your Motion Computing service provider Only authorized service providers can replace the battery For other battery optimizing tips see Battery and power management tips on page 39 Display issues When I connect to an external monitor the cursor appears on the external monitor and not on my tablet This is a known Windows 7 issue If you have co...

Page 55: ...display appears normally The display driver may have been removed or become corrupted Use Windows Device Manager to reinstall the driver For more information open Windows Help and Support and search for update driver To update the display device driver 1 Make sure that the tablet is connected to a network 2 In Control Panel tap the System and Security category 3 Select System 4 Under System select...

Page 56: ...me to press Enter or Esc but I don t have a keyboard Connect a keyboard to the tablet to continue The CL920 responds to my finger but not my pen The tablet may be configured to ignore pen input To check open Motion Dashboard then tap Pen Tablet Tap Touch Settings and tap the Digitizer Options tab Set Input mode to the recognize both touch and pen The CL920 tablet is too sensitive to touch Consider...

Page 57: ...to disable I can t connect to a wired Ethernet network To connect to an Ethernet network your CL920 must be connected to a CL Series docking station The Ethernet port for the CL920 is located on the dock The connection may be loose Remove the Ethernet cable and reconnect it The Ethernet network may be experiencing problems Check with someone near you to determine if he or she has network access Re...

Page 58: ...ice s manufacturer s instructions for more information Ensure that the Bluetooth device s battery is charged Check which Bluetooth devices are connected From the Windows notification area tap the Bluetooth icon and select Show Bluetooth Devices The Devices window displays all the Bluetooth devices that are currently connected For tablet PCs transferring files both computers must turn on the Blueto...

Page 59: ...and network requires you to have a data plan from a cellular network provider You need a SIM card from your network provider see Using the SIM card reader on page 44 I changed my SIM card and now I can t connect to my mobile broadband network The tablet should be shut down when changing or inserting the SIM card Restart the tablet to enable the SIM card Audio issues No sound is coming from the bui...

Page 60: ... or scheduled defragmentation utilities on your tablet I want to make my tablet run faster Change the Power plan to High performance in the Motion Dashboard Power section Adjust your Windows settings For instructions open Windows Help and search for improve performance Frequently asked questions How can I make the battery charge last longer By default the power plan for the CL920 is a balance betw...

Page 61: ...nants and extreme heat Will any monitor USB device keyboard or mouse work with the tablet PC If the device has a driver for Windows it will work with the tablet PC For best result an external monitor should be digital and capable of connecting with the CL920 through the Micro HDMI port For a list of products that have been tested for Windows look for the Windows Marketplace Tested Products page on...

Page 62: ...articles Motion Computing also offers corporate training classes Can I recycle my old computer Yes Motion Computing has a recycling program that allows free return of all Motion branded products and non Motion branded electronics with the purchase of a similar Motion tablet for processing and disposal in an environmentally safe manner For details go to Motion Computing recycling program ...

Page 63: ...tions 48 troubleshooting password 58 BIOS setup utility accessing 45 blinking power button 51 Bluetooth discovery 56 setting up 15 57 tips 56 boot options 48 C calibrate 26 54 camera help 33 settings 32 cameras 30 documentation camera 30 web camera 30 care and maintenance display 49 general care 48 pen 49 tablet pen 49 checking battery status 38 CL920 overview 10 back view 11 front view 10 left vi...

Page 64: ...lications 29 hard drive activity 22 hibernate 51 about 41 Home key 28 I inking 24 input mode 23 input panel docking 27 28 docking or floating 27 numbers pad 28 Insert key 28 K keyboard 59 show special keys 28 knowledge base articles 60 L left handedness 21 24 25 28 59 lock and unlock the Tablet PC 16 M Magnetic Stripe Reader 36 Micro HDMI port 12 59 microphones 10 21 29 mobile broadband set up 15 ...

Page 65: ...security 8 security button 12 serial number locating 45 setting up Bluetooth 57 docking station 17 external monitor 17 optional setup tasks 16 shortcut menu 22 Shut down 51 shut down 41 SIM card reader 44 SIM card slot 12 Skype 30 sleep about 41 Sleep mode 16 SnapWorks by Motion 31 SnapWorks by Motion configuring settings 32 copying a photo 35 editing a photo 34 help 33 printing a photo 35 sending...

Page 66: ... 57 battery 52 input 53 tuning touch 23 U u blox 7 based augmented GPS 7 USB 2 0 ports troubleshooting 55 USB port 13 using microphones 29 Motion Dashboard 20 power plans 40 sleep mode 41 V Volume buttons 10 W web camera 10 30 web camera light 10 Windows Advanced Boot Options 47 notification area 21 repairing 47 48 restoring 47 Windows old directory 48 Windows Home button 11 WinMagic SecureDoc 8 4...

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