77
YOUR TWO YEAR
GUARANTEE
It is important to retain
the retailer’s receipt as
proof of purchase.
Staple
your receipt to this back
cover for future reference.
Please quote the following
information if the product
develops a fault. These
numbers can be found on
the base of the product.
Model no.
Serial no.
All Morphy Richards
products are individually
tested before leaving the
factory. In the unlikely event
of any appliance proving to
be faulty within 28 days of
purchase, it should be
returned to the place of
purchase for it to be
replaced.
If the fault develops after
28 days and within 24
months of original
purchase, you should
contact the Helpline
number quoting Model
number and Serial number
on the product, or write to
Morphy Richards at the
address shown.
You may be asked to return
a copy of proof of
purchase.
Subject to the exclusions
set out below (see
Exclusions), the faulty
appliance will then be
repaired or replaced and
dispatched usually within 7
working days of receipt.
If you suspect a fault,
follow the simple checks
detailed below before
retrying the appliance or
calling the helpline.
•
Check the filters for
blockages.
•
Check the tools / tubes for
blockages.
•
Check the plug is firmly in the
socket.
•
Check the socket is working
by trying another appliance.
•
Check the fuse in the plug.
If, for any reason, this item
is replaced during the 2
year guarantee period, the
guarantee on the new item
will be calculated from the
original purchase date.
Therefore, it is vital to retain
your original till receipt or
invoice to indicate the date
of initial purchase.
To qualify for the 2 year
guarantee, the appliance
must have been used
according to the
instructions supplied.
EXCLUSIONS
Morphy Richards shall not
be liable to replace or
repair the goods under the
terms of the guarantee
where:
1
The fault has been caused
or is attributable to
accidental use, misuse,
negligent use or used
contrary to the
manufacturer’s
recommendations or where
the fault has been caused
by power surges or
damage caused in transit.
2
The appliance has been
used on a voltage supply
other than that stamped on
the products.
3
Repairs have been
attempted by persons
other than our service staff
(or authorised dealer).
4
The appliance has been
used for hire purposes or
non-domestic use.
5
The appliance is second
hand.
6
Morphy Richards are not
liable to carry out any type
of servicing work, under
the guarantee.
7
The guarantee excludes
consumables such as
dustbags and filters.
•
This guarantee does not
confer any rights other than
those expressly set out
above and does not cover
any claims for
consequential loss or
damage. This guarantee is
offered as an additional
benefit and does not affect
your statutory rights as a
consumer.
•
This guarantee is valid in
the UK and Ireland only.
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