Your two year guarantee
It is important to retain the retailers receipt as
proof of purchase. Staple your receipt to this
back cover for future reference.
Please quote the following information if the
product develops a fault. These numbers can
be found on the base of the product.
Model no.
Serial no.
All Goblin products are individually tested
before leaving the factory. In the unlikely event
of any appliance proving to be faulty within 28
days of purchase it should be returned to the
place of purchase for it to be replaced.
If the fault develops after 28 days and within
24 months of original purchase, you should
contact the Helpline number quoting Model
number and Serial number on the product, or
write to Goblin at the address shown. You will
be asked to return the product (in secure,
adequate packaging) to the address below
along with a copy of proof of purchase. Subject
to the exclusions set out below (1-5) the faulty
appliance will then be repaired or replaced and
dispatched usually within 7 working days of
receipt.
If you suspect a fault, follow the simple
checks detailed below before returning the
appliance or calling the helpline.
• Check the plug and socket and check if the
lights are illuminated.
• Check the attachments for blockages.
• Check the boiler for limescale.
If for any reason this item is replaced during
the 2 year guarantee period, the guarantee on
the new item will be calculated from original
purchase date. Therefore it is vital to retain your
original till receipt or invoice to indicate the date
of initial purchase.
To qualify for the 2 year guarantee the
appliance must have been used according to
the manufacturers instructions. For example, the
cleaner must have been regularly descaled.
EXCLUSIONS
Goblin shall not be liable to replace or repair
the goods under the terms of the guarantee
where:
1
The fault has been caused or is attributable
to accidental use, misuse, negligent use or
used contrary to the manufacturers
recommendations or where the fault has
been caused by power surges or damage
caused in transit.
2
The appliance has been used on a voltage
supply other than that stamped on the
products.
3
Repairs have been attempted by persons
other than our service staff (or authorised
dealer).
4
Where the appliance has been used for hire
purposes or non domestic use.
5
The guarantee excludes consumables such
as the cloths.
This guarantee does not confer any rights
other than those expressly set out above and
does not cover any claims for consequential
loss or damage. This guarantee is offered as an
additional benefit and does not affect your
statutory rights as a consumer.
• This guarantee is valid in the UK and Ireland
only.
Goblin products are intended for household
use only.
Goblin has a policy of continuous
improvement in product quality and design.
The company, therefore reserves the right
to change the specification of its models at
any time.
The After Sales Division
Registered address
Goblin Ltd, Mexborough
South Yorkshire, England, S64 8AJ
Helpline
(office hours)
UK 0870 060 2604
Republic of Ireland 1800 409119
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