9
Your two-year
guarantee
• It is important to retain the retailers
receipt as proof of purchase. Staple your
receipt to this back cover for future
reference.
Please quote the following information if
the product develops a fault. These numbers
can be found on the base of the product.
Model no.
Serial no.
All Morphy Richards products are
individually tested before leaving the factory.
In the unlikely event of any appliance proving
to be faulty within 28 days of purchase it
should be returned to the place of purchase
for it to be replaced. You may be asked to
return a copy of proof of purchase.
If the fault develops after 28 days and
within 24 months of original purchase, you
should contact the helpline quoting model
number and serial number should you
require further assistance. Repair or
replacement of the product is subject to the
exclusions set out below (1-6).
If you suspect a fault, follow the simple
checks detailed below before returning the
appliance or calling the helpline.
• Check the dust bag and filters for
blockages.
• Check the hose and tubes for blockages.
• Check the plug is firmly in the socket and
the supply is switched on.
• Make sure the socket is working by trying
another appliance.
If for any reason this item is replaced
during the two-year guarantee period, the
guarantee on the new item will be calculated
from original purchase date. Therefore it is
vital to retain your original receipt or invoice
to indicate the date of initial purchase.
To qualify for the two-year guarantee the
appliance must have been used according to
the manufacturers instructions.
Morphy Richards shall not be liable to
replace or repair the goods under the terms
of the Guarantee where:
1
The fault has been caused or is
attributable to accidental use, mis-use,
negligent use or used contrary to the
manufacturers recommendations or
where the fault has been caused by
power surges or damage caused in
transit.
2
The appliance has been used on a
voltage supply other than that stamped
on the products.
3
Repairs have been attempted by persons
other than our service staff.
4
Where the appliance has been used for
hire purposes or non-domestic use.
5
The guarantee excludes consumables
such as bags and filters.
6
Morphy Richards are not liable to carry
out any type of servicing work, under the
guarantee.
This guarantee does not confer any rights
other than those expressly set out above
and does not cover any claims for
consequential loss or damage. This
guarantee is offered as an additional benefit
and does not affect your statutory rights as a
consumer.
• This guarantee is valid in the UK and
Ireland only.
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