6.0
Warranty and Policies
ProStar MPPT Operator’s Manual
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WARRANTY
LIMITED WARRANTY - Morningstar Solar Controllers and Inverters
All Morningstar
Professional Series
TM
products, except the SureSine
TM
inverter, are warrantied to be free from defects in materials and
workmanship for a period of FIVE (5) years from the date of shipment
to the original end user. Warranty on replaced units, or field-replaced
components, will be limited only to the duration of the original product
coverage.
Morningstar
Essentials Series
TM
,
and SureSine
TM
inverter, products are
warrantied to be free from defects in materials and workmanship for a
period of TWO (2) years from the date of shipment to the original end
user. Warranty on replaced units, or field-replaced components, will be
limited only to the duration of the original product coverage.
Morningstar will, at its option, repair or replace any such defective units.
CLAIM PROCEDURE:
Before requesting warranty service, check the Operator’s Manual to
verify product failure. Return the defective product to your authorized
Morningstar distributor with shipping charges prepaid. Provide proof of
date and place of purchase.
An RMA number must be issued by Morningstar prior to return
of any unit(s) under this warranty. RMA information must include
product model, serial number, detailed failure description, panel
type, array size-configuration, type of batteries and system load
details. This information is critical to rapid disposition of your
warranty claim.
Morningstar will pay the return shipping charges if the repairs are cov-
ered under the warranty.
WARRANTY EXCLUSIONS AND LIMITATIONS
This warranty does not apply under the following conditions:
• Damage by accident, negligence, abuse or improper use
• PV or load currents exceeding the ratings of the product
• Unauthorized product modification or attempted repair
• Damage occurring during shipment
6.0 WARRANTY & POLICIES
• Damage resulting from acts of nature such as lightning and weather
extremes, or infestation
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE
EXCLUSIVE AND IN LIEU OF ALL OTHERS, EXPRESS OR IMPLIED.
MORNINGSTAR SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. No
Morningstar distributor, agent or employee is authorized to make any
modification or extension to this warranty.
MORNINGSTAR IS NOT RESPONSIBLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT
LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL OR DAMAGE
TO EQUIPMENT OR PROPERTY.
MORNINGSTAR TECHNICAL SUPPORT POLICIES
Morningstar’s Technical Support Group is dedicated to
providing unparalleled customer support.
MS Support Scope:
1. Determining correct or failed functionality of a
Morningstar product or system of Morningstar devices. It is
expected that owners/operators will use manuals (including
troubleshooting sections) before requesting technical
support.
2. Providing product warranty replacements in accordance
with the terms of Morningstar’s warranty policy.
3. Assisting with the operability of all product / system
features and functions described in Morningstar manuals
and datasheets.