Moog MINIMOOG MODEL D, User Manual

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82 | Standard Warranty
Moog Music Standard Warranty
Moog warrants its products to be free of defects in materials or workmanship and conforms
to specifications at the time of shipment. The Warranty Period is one year from the date of
purchase. If, in Moog’s determination, it has been more than five years since the product
shipped from our factory, it will be at Moog’s discretion whether to honor the warranty
without regard to the date of the purchase. During the Warranty Period, any defective
products will be repaired or replaced, at Moog’s option, on a return-to-factory basis. This
warranty covers defects that Moog determines are no fault of the user.
The Moog Limited Warranty applies to USA purchasers only. Outside the USA the warranty
policy and associated service are determined by the laws of the country
of purchase and supported by our local authorized distributor. A listing of our authorized
distributors is available at moogmusic.com.
If you purchase outside of your country, you can expect to be charged for warranty
as well as non-warranty service by the service center in your country.
RETURNING YOUR PRODUCT TO MOOG MUSIC
You must obtain prior approval in the form of an RMA (Return Material Authorization)
number from Moog before returning any product. Email techsupport@moogmusic.com for
the RMA number or call us at (828) 251-0090. All products must be packed carefully and
shipped with the Moog supplied power adapter. We recommend packing your instrument
securely with thick bubble wrap or packing paper. Please avoid packing peanuts, towels,
linens, or clothing. These materials do not offer sufficient support and threaten our ESD-
safe work environment. The warranty will not be honored if the product is not properly
packed.
Once you have received the RMA number and carefully packed your Minimoog Model D, ship
the product to Moog Music Inc. with transportation and insurance charges paid, and be sure
to include your return shipping address.
MOOG MUSIC, 160 Broadway St, Asheville, NC, 28801, USA
WHAT WE WILL DO
Once received, we will examine the product for any obvious signs of user abuse or damage
as a result of transport. If the product is abused, damaged in transit, or out of warranty,
we will contact you with an estimate of the repair cost. Repair work will be performed, and
Moog will ship and insure your product to your United States address free of charge.
HOW TO INITIATE YOUR WARRANTY
Please initiate your warranty online at www.moogmusic.com/register. If you do
not have web access, please call (828) 251-0090 to register your product.