the trailer for road transport
e: [email protected] | w: www.montracon.com
t
: +44 (0)1302 732500 |
f
: +44 (0)1302 732503
WARRANTY
Every care and attention is taken in the production of
your trailer/ chassis, however, should you feel that a
claim on warranty should be made please contact the
company without delay quoting the CHASSIS number
stamped on the VIN plate. We cannot act on your
claim without this number.
MACHINERY CARRIERS
6
WARRANTY CLAIMS PROCEDURE
In the event of a problem occurring the following
procedure should be adhered to, which will enable the
claim to be processed efficiently and effectively.
Contact the Customer Service Department (during office
hours) on Tel No. 01302 732500, Fax No. 01302 732503
prior to any repairs being commenced. Please ensure the
following information is quoted before any claim can be
processed.
1. Nature of problem
2. Detailed location of trailer
3. Date in service
4. Chassis No
5. Contact name and telephone number
6. Name of driver and telephone number
(if applicable)
Once we have this information, Montracon will either
appoint an approved repairer to attend or make other
arrangements for the work to be completed.
OWNERS RESPONSIBILITY
Due to the wide variance in the operating conditions of
equipment, the owner and/or operator must exercise
reasonable diligence in the maintenance and/or operation
of this trailer. The owner must assume responsibility for
proper care of their trailer, even while it is within the
warranty period, including use of Montracon approved
lubricants and other approved service parts.
Due to the numerous variations in braking systems
and electrical circuits and their effects on the performance
of the prime mover trailer combination as a whole,
Montracon cannot guarantee or be held responsible for
any incompatibility between the two vehicles.
Should there be the need to undertake a repair; it is up to
the owner to release the trailer that has failed within the
warranty period and for a reasonable amount of time to
allow Montracon to carry out the necessary repairs. It is
the owner's responsibility to deliver the trailer to the
Montracon nominated premises in a clean condition for
inspection and rectification, if applicable. Where the
trailer has to be recovered to the nominated premises
or if travel or cleaning costs are incurred in order to
carry out repairs, the owner will be invoiced for the
costs accordingly.
