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Here For You
After-sales assistance
If you continue to experience problems with your appliance, please call the Montpellier customer
service helpline on:
01759 487839
Please have all your product details available, including the model number, serial number,
original
sales invoice
(
clearly showing model number
,
date of purchase
and your retailer's details
)
before
registering a fault.
The service call cannot progress without this information.
Your 2 year Manufacturer's guarantee
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.
Your new Montpellier appliance carries a free guarantee which protects you against the cost of
repairs during the first 24 months from date of purchase provided that:
Any claim is accompanied by evidence of the model reference, model serial number and proof of
purchase, such as a Sales Receipt, showing that the appliance was purchased within the 24 months
prior to the date of claim.
What is not covered under the Guarantee
•
Any appliance not correctly installed and operated in accordance with the manufacturer's
instructions
•
Any appliance that is used for anything other than domestic purposes.
Any defect caused by accident, misuse, unauthorised modification or inexpert repair.
•
Cost of Call-out where a fault cannot be found with the appliance.
Cost of Call-out for work covering routine maintenance, such as, but not exclusively, cleaning
of filters or defrosting.
•
Cost of Call-out for work required to correct the alignment of doors following door reversal
procedures carried out by you.
Use of the appliance by anyone other than the Householder.
Use in any commercial environment.
•
Consumable items, such as, but not exclusively, fuses in plugs, bulbs and breakable items
which require routine replacement.
Repair costs incurred that have not been authorised by Montpellier service and/or carried out
by a nonapproved Montpellier engineer.
•
Montpellier Appliances do not accept claims for consequential loss, rusting, corroding,
delivery damage or scratches.
YOUR GUARANTEE IS VALID ONLY IN THE UK.
To register your appliance simply complete the card in your appliance pack and return it with a
stamp affixed or
alternatively you can register on line at
www,montpellier-appliances.com/
support
SERVICE HELP-LINE
Should your appliance develop a fault, please call the Montpellier customer service helpline on:
01759 487839
Please remember to have all your product details available, including the model number, serial
number, date of purchase and your retailer's details before registering a fault.