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Wards.com
Troubleshooting
Problem
Possible Cause
Remedy
Washer does not operate.
NOTE: If the washer
stopped during a cycle
due to a loss of power, the
washer will resume the
cycle when the power is
restored.
Not plugged in.
The circuit breaker tripped
or fuse is blown.
The lid is not closed.
Water source is not on.
Machine has been
paused.
Delay start program is in use.
Washer is cold.
Confirm plug is secure in
outlet.
Reset circuit breaker or
replace fuse.
Close lid.
Turn on water faucet(s).
Press start/pause button.
Check digital display for
remaining time until start
of cycle.
If the washer has been
exposed to temperatures
below freezing for an
extended period of time,
allow it to warm up before
pressing the power button.
No water or insufficient
water supply.
Water source is not turned on.
Water hose is bent or frozen.
Turn on water faucet(s).
Turn off water faucets,
check hose(s) for bends
or kinks. Remove hose(s)
to thaw out, reinstall
hose(s) and move machine
to a location where hoses
cannot freeze.
Washing machine does
not drain.
Drain hose is kinked.
Drain is located more than
39
"
above the floor.
Straighten out drain hose
to remove kink.
Make sure that the drain
hose is no higher than
39
”
above the bottom
of the washer and is no
more than 5 ft. away from
the washer.
Washing machine vibrates,
thumps or is too noisy.
Washer is not level.
Washer is touching another
object.
Laundry load is not balanced.
The base stabilizer plate
has not been installed.
Foreign objects, such as
keys, coins, etc. are in the
tub.
Use adjustable foot to
level washer.
Make sure washer is not
coming in contact with
counters or other objects.
Pause cycle, open lid and
redistribute laundry.
Install base stabilizer plate.
Stop washer, check tub
and drain filter for foreign
objects.
Troubleshooting
Before calling for service, try these troubleshooting tips.
Problem
Possible Cause
Remedy
Tub does not spin.
Lid is not closed.
Washer is not on a level
surface.
The laundry load is not
balanced.
Close lid.
Level washer.
Pause cycle, open lid and
redistribute laundry.
Water leaks.
Hoses are loose or not
installed correctly.
A large item, such as a
pillow or blanket is above
the top of the tub.
Over sudsing of detergent.
Check water and drain
hose connections
to ensure that they are
tight and secure.
Pause the washer to
make sure the load does
not crest above the top
edge of the tub.
Only use detergent made
for high efficiency (HE)
washers in
¼
to
½
of the
maximum amount recom-
mended by the detergent
manufacturer.
Excessive sudsing.
Too much or incorrect
detergent.
Only use detergent made
for high efficiency (HE)
washers in
¼
to
½
of the
maximum amount recom-
mended by the detergent
manufacturer.
Clothes come out wrinkled. Laundry not removed
promptly.
Washer overloaded.
Hot and cold water hoses
are reversed.
Remove laundry as soon
as cycle ends.
Do NOT fill tub more than
¾ full
.
Hot water rinse can set
wrinkles in garments.
Check the inlet hose
connections.
Error Code E1
It takes over 30 minutes
to fill water and it cannot
achieve the preset water
level.
Read remedies for
No
water or insufficient
water supply
and
Water
leaks.
Error Code E2
The lid is open.
Close the lid.
Error Code E3
The laundry load is out of
balance.
Redistribute laundry.
Error Code E4
It takes over 10 minutes
for the washer to drain
and it does not drain the
tub completely.
Read remedy for
Washing machine does
not drain.
Error Code E5
Water overfills machine.
Call our toll-free customer
service number.
