For other frequently asked questions please visit our
website at www.monsterilluminessence.com
TROUBLESHOOTING
Don’t return this product to the retailer, we’re here to help.
Please call for customer support: 866-246-2008
Q: Why is my device failing to connect to my Wi-Fi network?
Make sure your phone or tablet is successfully connected to
the
2.4GHz Wi-Fi network
that your device will be placed on.
You may first need to enable and allow location services on
your phone or tablet to find nearby devices.
If your Wi-Fi network is a mixed 2.4GHz/5GHz network, try using
AP pairing mode for better results.
If you still have issues with your mixed network, you may need
to access your router settings and/or call your Internet Service
Provider to create a separate 2.4GHz network.
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GROUPING DEVICES
WALL MOUNTED
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The Smart Multi-Color LED Light Bar+ is great to use in multiples:
You can control each Light Bar separately or easily group multiple
devices together in the app to control them all as one. Click on the
menu button in the upper right corner and then click “Create
Group” to group your devices.
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