TROUBLESHOOTING
HAVING TROUBLE WITH SETUP?
Don’t return this product to the retailer, we’re here to help.
Please call for customer support: 866-246-2008
For other frequently asked questions please visit our
website at www.monsterilluminessence.com
Q: None of my panels are lighting up, what should I do?
Check that the power adapter is connected securely both to
the controller and to a powered outlet. The LED indicator
should illuminate if it is powered and paired to Wi-Fi.
On the first panel, ensure that the
controller is on the RED side
of the connector and any
panels are on the GREEN sides
.
Q: What if the LED colors don’t line up between panels?
Pointing the directional arrows on the back of each panel
towards or away from each other will create different lighting
effects when panels are combined. Try rotating some panels.
NOTE:
Take care to hold down neighboring panels when
removing one. Always ensure all connections are secure.
Q: I’ve added add-on kits, why are the LEDs flickering?
1 Prism power kit can run up to 8 x Prism panels (1 x Starter Kit
+ 2 x Add-on Packs). Adding more than 8 x panels will require
grouping in an additional power kit to maintain normal operation.
Q: Why are only some of my panels not lighting up?
To ensure all panels light up, make sure all the connectors
always point the GREEN side AWAY from the controller.
If you’ve just added a panel, try turning Prism off and on again.
Q: Why is my device failing to connect to my Wi-Fi network?
Make sure your phone or tablet is successfully connected to
the
2.4GHz Wi-Fi network
that your device will be placed on.
You may first need to enable and allow location services on
your phone or tablet to find nearby devices.
If your Wi-Fi network is a mixed 2.4GHz/5GHz network, try using
AP pairing mode for better results.
If you still have issues with your mixed network, you may need
to access your router settings and/or call your Internet Service
Provider to create a separate 2.4GHz network.
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